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Business Profile

Web Design

Wix.com, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 150 total complaints in the last 3 years.
  • 150 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** has withheld my business money from Nov 15th 2024 until now January 25th 2025 speaking of a an "investigation" of my businesses legimaticy. I have provided them with all the requested information Jan 3rd , which included an State ID, business Ein, business receipts, a selfie with my ID. They haven't contacted me or made any progression and it has detrimental affected my business revenue.

  • Initial Complaint

    Date:01/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Events: Oct 31 2023 I purchased a Domain and a Premium Plan from Wix.com for $32 and $192 Oct 17 2024 I was charged on my Pay Pal Credit account $432 for the Premium Plan (the Domain was a 2 year plan and was not charged this year) Starting on Oct 18 2024 I tried to contact Wix.com to cancel, I could not find a number to call and I was not successful using the app to cancel. October 23 2024 I contacted ******* to try to cancel the charge and I did get that charge canceled, October 24 2024 I got an email from Wix.com saying "We received a chargeback for invoice ID ********** in your account: ************************* the service was canceled for non-payment." November 11 2024 ******* took that money back, $432, under the description ****** Purchase ******** CA I contacted ****** again and they said that my case was under review. Later in a letter dated December 30, ***************************** I tried calling the number on this letter and got their voicemail that said they would return my call in 48 hours.....I got no call back.Maybe because I failed to contact Wix.com in time (Have yet to talk to them) I violated some agreement, I don't know. But there are things here that are not right and not fair.1) If I do not get my $432 back then I should have access to the "Premium Plan" which I do not I have logged onto the site and that plan is not available. 2) I still have not been able to contact WIX.com to officially cancel anything and that leaves me open to getting another annual charge next October. FOR THE RECORD I WANT TO CANCEL BOTH THE DOMAIN "*****************' AND THE "PREMIUM PLAN"3) I also confused what ****** did with the $432, did they keep the money, did they send it to Wix.com. Perhaps my complaint should be with them.I would like to get my money back. It is a must for me to at least get these Subscriptions Canceled.

  • Initial Complaint

    Date:01/14/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Wix for my website, I had horrible customer service. I cancelled my subscription in 2023, I have my confirmation email.I am attaching the email that clearly states that I canceled my Subscriptions plural. Wix is telling me that I only cancelled one subscription They have refunded $120 of the $240, I have been going back and forth via email for the last $120 I was still billed in 2023 and 2024 It is fraud . Wix is unwilling to acknowledge the email written from their own employee stating my subscriptions , plural, had been cancelled

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought $102.00 worth of product from My daughter's new business. It's been almost two weeks and she has it received my payment which Wix accepts and then sends to the seller (my daughter). Want to know what is going on and make sure the money I paid gets to her. Not sure why *** is withholding the money.

  • Initial Complaint

    Date:01/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** changed its plan options. It dissolved the plan I was previously on and without customer consent, moved customers to the higher option that cost more. If you didn't change your options in their system you'd be charged the higher amount automatically at renewal. When I was charged the higher amount I inquired. They said I'm not eligible for a refund. Renewals are not eligible for refunds at all for any period of time. I did not receive notice of the change and I did not authorize the change. I would choose the lower tier plan at a lower rate had I been given the opportunity. *** is acting in bad faith to customers.

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged on Nov 23, 2024 Paid I signed up for a portfolio site and domain, but it was taken down and never went live. The site was taken down because of a certain image that a company did not want published. I removed the site and contact wix and did not hear back. I tried calling several times, but I was not able to reach a live person. They continue to charge me for their services, but did not help me at all to get the site published. I would like a full refund as I was not able to use their services at all.

  • Initial Complaint

    Date:01/06/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/16/2024 WIX.COM did fraudulently charge users credit card $204

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They will not refund me and make it impossible to cancel services.

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** has asked me to provide specific IRS documentation in order to receive payouts. They have confirmed on multiple occasions that I have indeed provided the correct documents (both verbally on the phone and in writing via email). Yet they are continuing to refuse payouts. I continuously call them and they continuously tell me that everything is in order. I have had at least 7 phone calls with them, including with a supervisor named ******, and at least 4 email chains dating back at least to December 9th 2024. This has been going on for weeks now. I have had I believe at this point they have no intention on releasing the payouts and are actually intent on stealing over $12,000 from me.

  • Initial Complaint

    Date:12/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have charged me an annual fee for the past three years for a service I did not agree to or even sign up for. They took money out of my account without approval and I want them to refund all the money they stole from me.

Wix.com, Inc. is NOT a BBB Accredited Business.

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