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Business Profile

Web Design

Wix.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 150 total complaints in the last 3 years.
  • 150 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We use Wix.com for our website platform. Made sales of 5k, Wix is withholding per compliance. We have provided all information requested and its been over three weeks of waiting. There are numerous accounts of this happening to others (see reddit) and that *** holds the money to gain interest. Please assist with our sales being withheld and shut down this fraudulent racket. Thanks!

  • Initial Complaint

    Date:03/11/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dissolved my business 2 months after signing up with *** in 2024, I also checked DO NOT RENEW when I signed up with them. On 12/23/24 they took $19.35 from my account and again on 1/6/25 they took another $368.88 both without authorization. My bank temporarily refunded my account but then reversed payment due to non-refund to them by ***. I have emails from *** stating that contract is terminated because of charge back yet they are keeping the money and giving me as well as my bank the runaround.

  • Initial Complaint

    Date:03/11/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Wix to create a business / portfolio site. I realized on March 11, 2025 that I was being double billed going through documents. I looked and realized that I had two premium business plans - both under the same name, domain, etc. One (billed 1/1/2025) is fully functional and published. The second (billed 12/12/24) is empty and has zero work done on it. I had no idea there were two business plans assigned to me. It is evident there is an error since one is fully functional and the other is completely empty.Thus far Wix is refusing to do anything at all. They let me cancel the empty one - which is meaningless, since there's nothing there, and they will not offer a refund of any kind because I didn't cancel it within fourteen days of their billing. At the very least I would expect a prorated refund. From a morally decent company I would expect a full refund.

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,On January 3 WIX auto deducted yearly domain subscription ($20.80) and on January WIX auto deducted yearly premium plan subscription ($374.10) from my credit card. After I realized it, I cancelled both of my domain and premium account subscriptions on Jan 8 2025. And emailed them to refund my money. However in their reply, they said that they cannot refund the money since it was auto renewed. I am not using their services for the last 2 years. And after realizing the auto deduction from my credit card, I cancelled it. I do not want to pay for another year for a service that I don't use. I just want them to refund my money. My account id is ************************ And the money was deducted from my credit card ending 3234.I have also attached the invoices.Thanks

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged on February 17, 2025 for the amount of $576.00 for premium subscription renewal.I attempted to cancel and be refunded on March 4, 2025 as per live chat records with wix.com.I was told I could not cancel as it was more than 14 days past the cancellation ***** ******* HOWEVER, in the *** the *** guidelines which are typically governed by state laws and the Consumer Contracts Regulations state the following:"For online services, the 14-day cooling-off period begins the day after you agree to the service contract. If you cancel within this ******* you are entitled to a full refund of any upfront payments you made."Since I contacted wix.com to cancel the renewal service on March 4, 2025, the 14th day after February 18, 2025 (the day after I agreed to the new service contract consummated by payment of $576.00), I was indeed within the ***** period for cancellation and full refund of $576.00, according to the aforementioned *** guidelines governed by state laws and the Consumer Contracts Regulations.

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up with the website in 2020 for for a nonprofit organization. Was active for approximately two years. Then an activated in approximately 2022 have not received a bill from them in 3 years. Fast-forward three years . November Third 3 *****..com ran yearly subscription payment unauthorized as we have not use this website in 5 years. This is alarming. We had to change our card information, As they are keeping payment information on file for inactive accounts that we did not renew buyer beware we are seeking a refund for this fraudulent charge. Please call us number attached to dispute claim..

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been unable to access my *** account despite providing my license and completing multiple inquires for further information. I reached out after being charged for an unknown fee of $29.25 on January 31, then again after my annual renewal fee of $204.00 was deducted from my account on Feb 13. Because there is no phone support offered by this company all of my communications were via email which became hard to track, cumbersome, and frustrating. Despite being ping ponged around and receiving multiple emails from different liasons for the company I was finally told there was nothing they could do to shut down the site, refund my money, or rectify my concerns.What I want is:1. The site removed **************************** 2. A full refund of $233.25 Please advise.

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wix.com stole $1512 directly out of my bank account completely unauthorized using old credit card information. My account has been inactive and they manipulated it and reactivated it without any consent.

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** is holding my business payments which is greatly affecting my business. I have provided them with all the documents to verify my account and Identity yet I still have not received my Wix funds. My Wix ticket is #*********. I have not received any update yet. I've chatted with **** who claim they are passing my information along yet no deposit has been received. I have reached out several times and we still are not close to it being resolved.

  • Initial Complaint

    Date:02/25/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    No, I searched, and there is no invoice from Wix. Only from ******. This is what I received from ******: The ****** agent also said that this was put on recurring payment on that same date and time, while I had been teaching in class!


    Hello, Gemini Wahhaj
    You paid $818.37 USD to Wix.com ***
    Transaction ID
    ***************** Transaction date
    February 24, 2025
    Merchant
    Wix.com ***

    Wix service
    Qty: 1 $756.00

    Subtotal $756.00
    Tax $62.37
    Total $818.37 USD

    Paid Wix.com *** with
    Mastercard-3028
    $818.37 USD
    This charge will appear on your credit card statement as ******* *WIX 1164125641".
    Transaction ID: *****************
    View payment status
    Next time, earn 3% cash back
    Earn 3% cash back with ****** Cashback Mastercard on all ****** purchases.

    Apply Now Subject to credit approval
    Your payment was sent from ********************************

    Help & Contact | Security | Apps

    ****** is committed to preventing fraudulent emails. Emails from ****** will always contain your full name. Learn to identify phishing
    Please don't reply to this email. To get in touch with us, click Help & *********************************** can be reached at ************.
    Not sure why you received this email? Learn more

    Copyright ********* ************ All rights reserved. ****** is located at **************************************
    ****** RT001736:en_US(en-US):1.9.0:c2e2bfdc9c663

    Customer Answer

    Date: 02/25/2025

    I was charged by this business to my ****** account while I was in class! This is a fraudulent charge. Who did this?

Wix.com, Inc. is NOT a BBB Accredited Business.

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