Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against GOAT regarding my recent order (Order #*********), placed on March 7, 2025, for a pair of Hospital ********** 700 V2s, totaling $********* per GOATs standard procedure, I received photos of the shoes and the box for my approval, which I reviewed and approved. However, when I received the package on March 18, 2025, I was shocked to find a much smaller box than what was shown in the photos. Upon opening it, I discovered a completely incorrect productnothing like what I ordered.I have attached photos of the correct and incorrect item and packaging for your reference. Despite reaching out to GOATs customer service multiple times, I have not received any assistance, refund, or store credit.For your reference, the tracking number for this order is 1Z97747E1231446023.I am seeking a full refund of $343.67 or the correct item sent immediately. I appreciate the BBBs assistance in resolving this matter promptly.Thank you for your attention to this issue.Sincerely ****** *******

  

  Business Response

  Date: 03/27/2025

  Hi there, 
  
  Thanks for reaching out. GOAT takes all customer concerns seriously, and we appreciate the opportunity to provide clarity regarding this order.
  
  On March 7, 2025, you placed an order for a pair of Hospital ********** 700 V2s. As per GOATs standard verification process, our authentication team reviewed and verified the item before shipment. The package was shipped via *** tracking number 1Z97747E1231446023, and records indicate that it was delivered successfully on March 18, 2025. Upon receipt, March 18, 2025, you reported that the package contained an incorrect item that did not match what was ordered or shown in the verification photos. GOAT has escalated the issue to our internal teams and initiated an investigation which includes reviewing warehouse footage and contacting the courier to confirm the item.
  
  Internal Review: Our warehouse and quality control teams re-examined the verification process to confirm that the correct item was authenticated and shipped.
  Courier Investigation: We contacted *** to determine if any discrepancies occurred during transit.
  Customer Documentation: The customer provided photos of the item received, which were reviewed by our escalations team.
  
  As of our latest correspondence, this investigation remains ongoing, and GOAT is working to determine the cause of the discrepancy. We are committed to ensuring that the appropriate resolution is provided based on our findings. Once the investigation is complete, we will take the appropriate steps.
  
  We will continue to communicate updates directly with the customer as soon as additional information becomes available via email thread #********. GOAT remains committed to providing a fair and thorough resolution in accordance with our policies.
  
  For reference, GOATs terms and policies can be reviewed at:
  
  GOAT Terms of Service (****************************************)
  
  GOAT Return Policy (******************************************)
  
  Should you have any further questions or concerns, don't hesitate to reach back out to us via the support ticket email thread or *******************************

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23092266
  
  I am rejecting this response

  Hi there,
  

  Thank you for your response, but I must express my dissatisfaction with the lack of clarity regarding the resolution of this issue. While I understand that GOAT is investigating the situation, Im disappointed that the response fails to address how I will be compensated for the $350 I spent on an item that was clearly not what I ordered.
  I am not concerned with what happened with the *** employee or the internal processes at GOAT. What matters to me is that I now have a pair of shoes that are nowhere near what I originally purchased, and Ive paid a significant amount of money for something that was not delivered as promised.
  I would like to know exactly how GOAT plans to resolve this situation and ensure that I am fairly compensated for the error. At this point, I expect either a full refund or a replacement with the correct item. Ive already spent far too much time waiting for updates and dealing with this issue.
  Please provide clear details on how you plan to address the financial aspect of this situation
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/03/2025

  Hello,
  
  Thank you for reaching out and for your patience while we investigated your concern.
  
  As previously mentioned, we conducted a thorough review of our internal records, including warehouse footage, and we have confirmed that the correct item, the Yeezy Boost 700 V2 'Hospital Blue,' was packed and shipped for your order. We take these matters seriously and ensure that all orders are processed with accuracy before leaving our facilities.
  
  We understand your frustration and acknowledge that receiving an incorrect item would be a disappointing experience. However, since our investigation confirmed that the correct item was shipped, and this matter pertains to the delivery process, we are unable to intervene further on our end. As a result, we advise you to contact the courier directly for any potential next steps, as they would be best positioned to address the matter related to the delivery.
  
  We appreciate your understanding and regret any inconvenience this situation may have caused. Please let us know if you have any other questions by reaching out to *******************************

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23092266
  
  I am rejecting this response because:

  Im sorry, but this response is completely unacceptable. Let me remind you that GOAT is the one who chose *** as the courier, not me. I followed the proper steps, and when I opened the package at the *** facility, the first thing they told me was to contact GOAT for resolution.
  Now Im stuck being passed around with no one willing to take responsibility, and Im feeling like Im being completely ignored in the process. Its clear to me that GOAT is refusing to take care of this from your end, and I cant help but feel that my hard-earned money is being stolen by your company.
  Its deeply frustrating to see a multi-million dollar company, like GOAT, fail so miserably at taking care of its customers. You need to fix this issue immediately. I expect a resolution, not more empty responses.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/15/2025

  Hi there, 
  
  Thank you for bringing your concerns to our attention through the Better Business Bureau. We appreciate the opportunity to formally respond to your complaint and provide further clarity on this matter.
  
  Upon being notified of your concerns, our internal team conducted a thorough investigation, which included a full review of order records, shipping scans, and warehouse video footage. Based on this review, we confirmed that the correct item, Yeezy Boost 700 V2 'Hospital Blue', was properly picked, verified, and shipped from our facility.
  
  Tracking information confirmed that the package was scanned and accepted by ***. You reported the issue after delivery, stating that the item you received did not match the item ordered. Please understand that once an item leaves our warehouse and is in the custody of the courier, GOAT is no longer in control of the package. As such, we advised you to file a claim directly with **** as they are best positioned to investigate what may have occurred during final delivery.
  
  This policy is also outlined in our Terms of Use, available at **********************************************************.
  
  We sincerely regret that this delivery experience did not meet your expectations. However, because our investigation confirmed that the correct item was shipped from our facility and there is no evidence of error or mishandling on GOATs part, we are unable to provide a refund, replacement, or store credit in this case. While you have expressed disagreement with our findings, we stand by the results of our internal review. GOAT cannot accept liability for third-party courier issues once an item has been properly shipped and documented as such.
  
  We understand your dissatisfaction and truly regret that this situation has caused frustration. That said, GOAT has fulfilled its obligations in processing, verifying, and shipping your order accurately and securely. We have also directed you to the appropriate channel ***** for follow-up, should you wish to continue investigating the delivery discrepancy. If you have any further questions or concerns, feel free to reach out to *******************************

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I successfully sold clothes on the Goat platform and recently I want to withdraw my balance. However, there was a bug in the platform system that caused my phone number to not receive a verification code. I sent an email to customer service to help me modify my phone number, but they asked me to authenticate the email KYC. The email authentication KYC sent to me by the Goat platform has expired every time, causing my account to be locked and my balance cannot be withdrawn. I request to withdraw my balance

  

  Business Response

  Date: 03/25/2025

  Hey there!
  
  Thank you for your patience as I received and reviewed your BBB inquiry. We are sorry to hear about the inconvenience you are currently experiencing with your seller account. 
  
  Upon reviewing your concerns, we can see that one of our agents was able to reach out to you regarding your inquiry via support ticket #********. 
  
  At GOAT, our mission is to create a safe and trusted platform for our community of buyers and sellers. To ensure compliance with applicable laws and maintain a secure environment, we require all sellers to provide their full name and home address. Your name should be written as it appears on a government-issued identification, such as a driver's license or passport.
  
  After care review, our system shows that you failed your ** verification through our third-party provider, Persona, on 03/12/25 as the ** you provided does not match the information that you provided when you created your account. For account security purposes, we have revoked the selling privileges and closed any accounts across all ********************** Group platforms associated with this account.
  
  Along with closing your accounts, all of your current listings have been deactivated and your cashouts have been suspended. Since we are unable to release any funds associated with your account, we will be disregarding any requests to withdrawal funds until your ** verification is successful and we can confirm your identity. 
  
  Keeping your information secure is important to us. Please do not send personal information or documentation via email. This information should only be entered through Persona, a secure third-party vendor. 
  
  In order to comply with legal obligations and protect against fraud and abuse, we do need this information and it must be be approved before we can allow the account to be active again which includes releasing any funds on the account. More information on this and our privacy policy can be found at ******************************************.
  
  We deeply appreciate your patience throughout this process. Please feel free to reach back out to our GOAT support team directly should you have any further questions or concerns. We will be more than happy to help!

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23092147
  
  I am rejecting this response because:

  I disagree with your point of view, why did the verification fail? Because of a system bug, the personal email authentication links you sent me are all invalid. How can I verify them?
  
  Sincerely,
  
  ***** Kimberlyford

  

  Business Response

  Date: 03/28/2025

  Thanks for your response regarding your BBB inquiry. 
  
  As previously mentioned, our system shows that you failed your ** verification through our third-party provider, Persona, on 03/12/25 as the ** you provided does not match the information that you provided when you created your account. 
  
  Ensuring the security of your account is our highest priority. 
  
  Following a thorough review of your account and activity, weve determined that we are unable to proceed with a seller relationship at this time.
  
  We understand this outcome is disappointing, and we sincerely apologize for any inconvenience this may have caused. However, we must adhere to our company policies in this situation.
  
  Thank you again for contacting GOAT. 

  Customer Answer

  Date: 03/30/2025

   
  Complaint: 23092147
  
  I am rejecting this response because:

  this account is in the process of verification, I received the verification link for 3 consecutive days, but the links are invalid and I can't verify it, now the account can't log in.As per California Consumer privacy Act Section 1798.150,goat has no legal basis to withhold my  earnings withoutproviding a detailed violation report. i demand a full refund within 7 days or will file a complaint with the *** and EUData Protection Board.

  
  Sincerely,
  
  ***** Kimberlyford

  

  Business Response

  Date: 04/08/2025

  Thanks for your response.
  
  We require the verification of your full name and home address to reinstate your selling privileges. The name should match a government-issued identification, such as a driver's license or passport.
  
  We have not received successful verification from you, therefore your selling privileges will remain revoked but your cashout functionality has been reinstated so please feel free to add your bank accounts and withdraw your funds.
  
  We hope this information helps. Thank you for your patience and understanding. 

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't receive the merchandise

  

  Business Response

  Date: 03/24/2025

  Hey there!
  

  Thank you for reaching out regarding your BBB inquiry.
  

  Were unable to locate any accounts or orders with your email address, *********************** Please kindly provide us with the order number and email address used to place the order.
  

  Otherwise, feel free to follow up on your original message or our GOAT support team directly.

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23084407
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* ******

  Customer Answer

  Date: 03/24/2025

  They said that they need the email  that oder was put in on I sent  them the email *********************************  and the 436 was paid off ********************; in my name  Ernestine  Peters  the merchandise  was supposed  to came to *************************; #E wich we didn't  receive  it 

  

  Business Response

  Date: 03/28/2025

  Hey there!
  

  Thank you for reaching back out regarding your BBB inquiry.
  
  I can understand your concern, and I sincerely apologize for any confusion this may have caused you. Regrettably, we are unable to locate any orders or accounts for the email address ***************************.
  

  As previously requested, please kindly provide us with an order number.
  

  Thank you for your understanding. Should you require additional assistance, please feel free to follow up with our GOAT support team directly.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23084407
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transactions in question took place on March 5, 2025, involving the sale of my Essentials, Fear of God hoodie inventory. I sold eight identical hoodies, all brand new with original tags. However, GOAT marked seven out of the eight as counterfeit and charged me $30 per hoodie for return shipping. They claim to have concrete evidence proving the items are fake, yet when I contacted their support team, they refused to disclose their verification process, stating it is confidential.Despite this, one hoodie from the same batch was authenticated and approved for sale. All items were purchased directly from the manufacturer and are 100% authentic, with bag tags that match an ID verifying their legitimacy. I cannot afford the $240 in fees, and GOAT has stated they will destroy the merchandise within 14 days (3.19.25) if payment is not made. I have reached out multiple times for clarification and resolution, but they have not provided any meaningful response. Given that each hoodie was purchased for $65 (with receipts as proof), I am seeking compensation, as I am effectively losing my entire inventory due to these unjust fees, totaling $455 in damages.

  

  Business Response

  Date: 03/25/2025

  Hello,
  
  We appreciate the opportunity to address your concerns regarding the authentication results of the submitted items.
  
  As stated in our Terms of Use for Selling on GOAT, all items sent to GOAT undergo our proprietary verification process to ensure authenticity. If an item does not meet our standards, it is classified accordingly, and applicable fees are assessed as per our stated policies.
  
  You listed and sold multiple Essentials Fear of God hoodies on our platform. Upon inspection, some of these items did not pass authentication. As per our Seller Policies (available at **************************), when an item is deemed inauthentic, the seller is required to pay a return shipping fee to retrieve the item. If this fee is not paid within the designated timeframe, GOAT reserves the right to dispose of the merchandise.
  
  The verification process GOAT employs is proprietary and confidential, as outlined in our terms. While we understand your frustration, authentication determinations are final, and we do not override our results. Additionally, GOAT does not assume liability for inventory costs or business losses, as sellers agree to these conditions when listing items on the platform.
  
  We encourage you to submit the payment for return shipping before the deadline to reclaim his merchandise. If payment is not received, the items will be handled per our policy. If you have any further questions or concerns, do not hesitate to reach back out to *******************************

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I listed two items for sale on their site: a t-shirt and a pair of shoes, which were sold as part of a bulk shipment. I was instructed to send both items in one box, and I followed those instructions. However, a label was never generated for the sneakers, as it was considered part of the bulk shipment in the same box. After a few days, the sneaker order was automatically canceled because it wasnt marked as shipped due to the missing label, even though it was in the same box I had sent as a bulk shipment. *** confirmed the weight of the package at 3.8 pounds, matching the shipping details.The company received the items but rejected the t-shirt, claiming it was the wrong size or SKU. Meanwhile, the sneakers are nowhere to be found. The t-shirt was packed inside the actual New Balance sneaker box, as the box was too small to separate the two items. So, they had to have been shipped together.Their customer service is unreliable, often giving excuses like incorrect email addresses and failing to respond in a timely manner. To make matters worse, they charged me for the sneakers not arriving, even though its clearly their mistake.Order #********* Order #********* Tracking number 1Z4X427A0399190907

  

  Business Response

  Date: 03/20/2025

  Hi there,

  Thank you for reaching out about your recent shipment. We are sorry to hear about the inconvenience you are currently facing. 

  After a review, our team is actively investigating the situation with the courier regarding the missing items from your shipment. We understand how important it is to receive everything as expected and are doing our best to resolve this for you.

  Upon review, we have confirmed that the 991 Made in ******* 'Dark Green' was not included in the shipment we received. Unfortunately, we are only able to verify and account for the items that are physically present at the time of delivery.

  We would like to kindly inform you that, as per our established policies, we must follow a standard procedure when evaluating these types of concerns. We understand that this may take some time, but please know that we are committed to providing you with the best possible outcome.

  If you have any further questions or need additional assistance, feel free to reach out directly to the open support thread #********. 
  
  We appreciate your patience and understanding. 

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold pairs of sneakers on Goat and they refused to release my funds because of a tax form. I have completed the tax forms multiple times and the restriction is still on my account. They are illegally holding my funds and I want them released. If the restriction was in place why would they allow me to sell my sneakers on their platform. This is a ******.

  

  Business Response

  Date: 03/21/2025

  Hey there!
  
  Thank you for your patience as I received and reviewed your BBB inquiry.
  
  We are sorry for any difficulties you may have experienced, but I would be happy to look into this further for you. Upon reviewing your concerns, we can see that one of our agents was able to reach out to you regarding your inquiry via support ticket #********. 
  
  After careful review, your cash out was suspended due to: Tax - W-9(1099K) Non-compliance. We wanted to inform you that your gross sales on GOAT/alias have reached the minimum reporting requirement set by either the *** or your state for the 2023 calendar year. Because of this, you will now need to complete a Form W-9(1099K). Our team has sent you 4 emails with the title ''Your 2023 Tax Forms Provided by Avalara CertCapture'' about this.
  
  We can see you have since completed those tax forms and we are happy to inform you that your cash out privilege has been reinstated. Our system shows that you were able to successfully cash out your available funds on 03/21/25 12:36am PDT to your bank account. 
  
  We hope that this information helps clarify the situation. Should you have any further questions, please follow up in the email thread (support ticket #********) directly. We would love to continue working with you on this matter.

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe they did not send me an authentic shoe. They are not responding to my emails and are making it very difficult to return this product. Essentially holding me hostage by not responding and I have been trying for a week emailing them everyday because I need a refund I need to send them this shoe back. This is fraudulent

  

  Business Response

  Date: 03/20/2025

  Hey there!
  
  Thank you for writing to GOAT regarding this issue with your order 914867751. We sincerely apologize for the inconvenience that you have experienced. I would love to provide further insight regarding this issue. 
  
  Upon reviewing your order, we can see that one of our agents was able to reach out to you regarding your inquiry via support ticket #********. 
  
  After careful review of your concerns regarding the Wmns Samba OG 'Maroon Crystal Sand' size 9 US purchased, we understand you have some concerns about the authenticity of the shoes due to the sizing.
  
  We requested photos from you of the shoes you received so that our authentication team could take another look. Please note that this item was successfully verified as authentic before being shipped to you, but as an extra confirmation for its authenticity, we requested those photos for further review. 
  
  Our authentication team reviewed this item and has confirmed that they are indeed authentic. We understand you noted the shoes being smaller than another pair that you already own, but it looks like the pair you already had was a Mens shoe in a size 8. The pair you purchased from GOAT was a Womens shoe that was ordered in a size 9. 
  
  We understand this was not the size you were expecting and it does look like this item is eligible for a standard return in GOAT credit less the cost of shipping, any priority processing fees paid, and a 15% restocking fee. The support specialist working your case has provided you with the return instructions. We will be sure to notify you via email and in the GOAT app with updates on your return status. 

  For more on information on our return policy, you can visit: ******************************************

  We hope that this information helps clarify the situation. Should you have any further questions, please follow up in the email thread (support ticket #********) directly. We would love to continue working with you on this matter.

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 5, 2025, I initiated a withdrawal to my USD account ending in 7295 for the amount of $8260.06 US$. A few days go by, and there is no deposit into my account. After numerous emails to customer support, I finally receive a response saying one of my banking details were incorrect. They sent me a link to correct it, I did, and days later, still nothing. In the meantime, I had another lump sum of $8081.81 US$ withdrawn to my Canadian account at the exchange rate of ****** CAD per 1 USD, amounting to $11,544.15 CAD$. This withdrawal was initiated on March 13, 2025. After multiple emails to support again, they reach back and inform me that the withdrawal from March 5 was successful for the exact amount that was withdrawn on March 13. They said I already got the money. These are 2 separate withdrawals for 2 separate amounts, which they still owe me $8260.06 US$. Support is telling me that funds have been successfully deposited but are not understanding that money is still floating around and refuse to help. This is theft!!!

  

  Business Response

  Date: 03/20/2025

  Hi there,
  
  Thank you for reaching out about your payout concerns. We are sorry to hear about the inconvenience you are currently experiencing.
  
  After a review, our team of specialists is currently conducting a detailed review of your request. Please be assured that we are carefully considering all aspects of the situation. 
  
  We would like to kindly inform you that, your recent cash out attempt failed due to a system error.
  
  At this time, the specialists on your case has submitted a request to cancel the transaction and place the funds back into your seller account. Please kindly allow 1-4 business days for the cancelation process and we will keep you updated once the credits are back in your account.
  
  We understand that this may take some time, but please know that we are committed to providing you with the best possible outcome. If you have any further questions or need additional assistance, feel free to reach out through your open support ticket no. 16366662.
  
  We appreciate your patience and understanding. 

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pair of sneakers ******* 1 85- 2025) from GOAT. The cost was $463.71. The shoes were unauthentic. There was plenty of visual evidence proving this to be the case. The color of the mudguard was different than the swoosh. The cut was not the 85 cut. I own originals and another pair of the new ones and it was obviously different. The smell was off. In addition, the insole had markings that were not consistent with the ******* videos or other unboxing videos. They were considered unauthentic by a local retailer as well. I was issued a refund, but not in cash but in GOAT credit. The credit did not match my initial purchase of $463.71, but for only $371.72.

  

  Business Response

  Date: 03/19/2025

  Hey there!
  

  Thank you for reaching out regarding your BBB inquiry.
  

  After reviewing order ********* for your Air ****** 1 Retro High '85 OG 'Bred / Banned' 2025, size 8 US, we can confirm the following:
  
  You reported authenticity concerns via support ticket no. ********. Our marketplace team confirmed that the shoes were 100% authentic and stated that the sneakers were made to be as close as possible to the original ****** 1 1985 as a nod to the vintage pair so the original and new releases will not be the same.
  
  However, you were correctly issued a standard refund in GOAT credit which does not include the cost of shipping to and from you and less a 15% restocking fee, as stated in our return policy. I hope this helps explain.
  
  Feel free to review our return policy at ******************************************.
  
  We appreciate your patience and understanding. Should you require additional assistance, please feel free to follow up with our GOAT support team directly.

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23068735
  
  I am rejecting this response because: the shoes are not authentic. The pictures that were sent prove that they are selling sneakers that are not real. I brought them to an a business in town and they too expressed that the shoes were not authentic. I also sent the pictures to online companies whose purpose is to authenticate and they also failed the authentication process. The colors of the materials do not match the other materials on the shoe. The bottom of the insole has Chinese writing. 
  

  This was the first time that it was explained why I did not receive my full return. This company knowingly is selling fake sneakers. This should be noted. 
  
  Sincerely,
  
  ********* ********

  

  Business Response

  Date: 03/28/2025

  Hey there!
  

  Thank you for reaching back out regarding your BBB inquiry.
  
  I can understand your concern, and I sincerely apologize for any confusion this may have caused you. Please kindly understand that the shoes were successfully verified in-hand by our authentication team on 02/23/25 11:40pm PST.
  
  Due to the authenticity concerns you had, our marketplace team re-verified the shoes as a courtesy with the photos you provided our support team. The shoes were confirmed to be authentic, and you were issued a standard refund as per our return policy.
  
  We can see that you were able to use the credits toward a new order. Amazing news!
  

  Thank you for your understanding. Should you require additional assistance, please feel free to follow up with our GOAT support team directly.

  Customer Answer

  Date: 03/29/2025

   
  Complaint: 23068735
  
  I am rejecting this response because I am not confused. The fact that was the response was insensitive and insulting. I have mentioned several times in my complaint that the sneakers were inauthentic. Just because the company is saying that does not mean that is true. They are knowingly selling inauthentic sneakers. I have an original 1985 pair. These remake 1985 had chines writing on the back of the insole. The smell was terrible and the coloring of the mudguard and swoosh did not match. Maybe this was poor craftsmanship, but it definitely was not made my ****. They were obviously not authentic. I did use my GOAT credit because I was not sure how long it would have been there. This does not in anyway make me feel any better about the company. I regret doing business with a company that can not accept that they sold me an unauthorized unauthentic pair of sneakers. 
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:03/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/23 I placed an order with this company for a pair of boots. The boots were shipped TO the company for verification from the seller (this company claims to work as an online shoe and clothes resale marketplace).On 2/26 the boots were then shipped from the company to me. On 3/2 the shipping service they work with said there was an unexpected delay and the package was delayed. There has since been NO update from the shipping carrier. I contacted GOAT and they responded reiterating that the company experienced a delay and that it would be delivered soon. It is now 3/13 and there is still no update.On 3/12 at 7:00PM I submitted another message to GOAT asking for either a refund or replacement; it has now been 24 hours and they have not answered. I am submitting this claim so that others can make sure to steer clear of this company.I will also be pursuing personal legal action against them. Please see the attached documents as proof.

  

  Business Response

  Date: 03/14/2025

  Hi *******,
   
  Thank you for reaching out to us. It is our pleasure to have the opportunity to help with order # *********.
   
  Im sincerely sorry to inform you that your order has been canceled due to a lack of updates and a confirmation that the item has gone missing in the courier's possession. 
   
  As a result, weve had to cancel the order and have processed a full refund of $179.05 to your original payment method on 3/14/25. Please allow 3-5 business days (Monday to Friday) for the bank to process the funds.
   
  If theres anything further we can do to assist you or if you have any additional concerns, please dont hesitate to reach out to *******************************