Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against GOAT, an online sneaker retailer, regarding my undelivered order and repeated failure to receive a refund.Order details: Order number: ********* Order date: July 7, 2025 Item: Salomon XT-6 'Dark Sapphire' sneakers (SKU: L47136600), US Men's size 8.5, condition listed as new with good box. Item cost: $336.00 Shipping fee: $14.95 Additional fees (processing/service charges, taxes): $34.05 Total amount paid: $385.00 Since placing the order, I have not received the product. I contacted GOATs customer support approximately 710 times. Every response has been a copy-pasted template asking me to wait an additional 35 business days for investigation, without providing any meaningful updates or addressing my repeated request for a full refund. Replies arrive slowly, typically once every 23 days, and contain no concrete solutions.This pattern demonstrates a lack of transparency, accountability, and respect for the customer. I consider this behavior unacceptable and deeply regret using GOATs services. I am also aware of other customers who experienced similar delays, vague support responses, and failed deliveries which raises serious concerns about GOATs operational practices.I respectfully request BBBs assistance to help resolve this matter and urge GOAT to issue a full refund of $385.00, including all fees. I am ready to provide full documentation of my communications and transaction history if needed.Thank you for your time and attention.

  

  Business Response

  Date: 07/29/2025

  Hi there,

  Thank you for your inquiry about order 383265587.

  Your item, XT-6 'Dark Sapphire,' was ordered on 07/07/25 at 6:16 PM PDT. Please note, GOAT utilizes independent sellers to send products for verification before shipping, which can lead to varied delivery times.
  As stated in our FAQ, it may take up to 30 days for GOAT to receive, review, and ship your item due to potential weather delays or carrier issues. By placing an order with us, you acknowledge this timeframe as outlined below: 

  ********************************************************************************************************************************

  As an accommodation, your cancellation request was processed on 07/28/25 12:47pm PDT and a refund of $385.17 has been issued to your original payment method which will be visible within 3-5 business days. If you have any further questions, please refer to ticket 16959862.

  
  

  Customer Answer

  Date: 07/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kanybek Taalaibek Uulu

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an item off goat and the seller has yet to ship my item and I seen that goat gives their seller 3 business days to ship and its been at least 3 business days and Ive contacted them and gotten no response and I needed the item at a timely manner and I just either want the item I purchased or a refund

  

  Business Response

  Date: 07/29/2025

  Hey there!
  
  Thank you for writing to GOAT regarding this issue with your order 7377766. 
  
  We are sorry for any difficulties you may have experienced, but we would be happy to look into this further for you. 
  
  Upon reviewing your order, we can see that one of our support specialists was able to reach out to you regarding your inquiry via support ticket #********. 
  
  After careful review of your concerns regarding the ***** Collegiate Crest Tee 'Vintage White' purchased, we can confirm that your order was not received by our warehouse, and the order seems to have been lost by the shipping courier on its way to us from the seller.
  
  We filed a claim with the shipping courier, and we refunded you the full amount of $298.15 back to your original payment method. Those funds should be back in your ****** account within 14 business days.
  
  We deeply appreciate your patience throughout this process. Please feel free to reach back out to our GOAT support team directly should you have any further questions or concerns. We will be more than happy to help!

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ashahya ******

• Initial Complaint

  Date:07/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with GOAT on June 23, 2025 for a pair of Golden Goose Superstar sneakers (Order #*********). As of today, the tracking has not updated since June 30, and the item has not arrived. Despite multiple follow-ups with GOATs customer service team, I have received nothing but inconsistent and vague ************* representative (******) told me to wait until July 10. Another (******) later said to wait until July 26. Their responses contradict each other and have shown no evidence that anyone is actively investigating the lost package. Ive asked repeatedly whether an investigation has been opened with their shipping partner ****, but they have not confirmed any action.This item was time-sensitive, and the delay has seriously impacted my business. GOAT has neither refunded me, replaced the item, nor offered compensation. They continue to deflect responsibility without providing a ************* this point, I believe the item has been lost. I am requesting one of the following: - A full refund, - A replacement with the same item (same size and price), - Or compensation in the form of store credit.GOATs handling of this situation has been extremely unprofessional and disappointing. I would appreciate the BBBs assistance in resolving this matter.

  

  Business Response

  Date: 07/17/2025

  Hello,
  
  Thank you for reaching out and for the opportunity to address your concerns regarding order #*********.
  
  After a full review of the tracking and correspondence associated with your order, we would like to offer the following clarification:
  
  This order was placed on June 23, 2025 and was shipped from our international warehouse via ****. As this was an international shipment, the transit process included multiple handoffs across customs, freight, and final-mile delivery carriers. These steps can introduce delays beyond our control, as outlined in our shipping policy.
  
  While we understand your frustration with the extended transit time, were pleased to confirm that your package was successfully delivered on July 15, 2025. Tracking details show that the item cleared customs on July 10, was handed to a local last-mile carrier (Returnmates Inc./SWAY) on July 14, and was marked as delivered the evening of July 15.
  
  For reference, tracking updates are available via ECMS using this tracking number:
  
  ECGGHXX017512038
  
  We can confirm that the package was not lost, and no replacement or refund was necessary, as delivery was completed within the upper limit of our stated international delivery window (up to 30 days).
  
  Should you have experienced any issue with the item received, please contact our support team at ****************************** directly so we can address that through the appropriate process.
  
  We thank you for your patience throughout this shipment delay and appreciate your understanding as we worked to ensure the safe delivery of your item.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order transaction was 6.15.25 with (goat)I have several complaints about this specific order . One of the issues was I paid for over night shipping or what was called 2 day shipping paid about $30 extra for this . And my order was recieved almost a week later . When I did get my order it was the wrong order they sent me completly different item . Something I did not order . I then filed for a return and requested for a refund immediately . They received my my return on 6.23.25 and I had to reach out and update them . I was told I would have a refund in about 7 business days From 6.23.25 , for verification process It's going on 3 weeks and have had no update or no refund still and today's date is 7.10.25

  

  Business Response

  Date: 07/13/2025

  Thanks for reaching out regarding Order ********* for the shoe ReactX Rejuven8 Slide 'Summit White'.
  

  Order ********* was successfully placed on June 15, 2025, at 6:09 P.M. PDT and was delivered three days later on June 18 at 3:45 P.M. Upon notifying us of the incorrect item received, a support ticket was initiated on June 18 at 4:18 P.M. Our support specialist requested the necessary intake photos to resolve your concerns, and comprehensive return instructions were provided to you by June 19 at 2:36 P.M.

  The returned item was received by our warehouse on June 23, 2025, at 10:20 A.M., as documented by the return tracking link. Your full refund of $121.39 was issued in GOAT credits on July 11, 2025, at 11:20 A.M. ***. Please remember that in accordance with our return policies, all refunds are issued in GOAT credit.
  
  ******************************************
  
  Should you need further assistance, please reach out to our GOAT support team directly, and we can assist further. 

• Initial Complaint

  Date:07/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered sneakers for my granddaughter to be delivered to her address in ***********. They were never delivered. I called the shipping company,*******, and they said they returned it to GOAT because the address was incorrect. I was never informed by them that the item was returned. There is no phone number to contact them so I had to do an online request. I am requesting a full refund including shipping cost. The order number *********

  

  Business Response

  Date: 07/15/2025

  Hello,
  
  Thank you for reaching out, and we appreciate the opportunity to address your concerns.
  
  We understand the frustration caused when a package doesnt arrive as expected due to the incorrect address being input, as confirmed by **** as: "No Such Number"
  
  June 26, 2025, 8:13 am. After reviewing the details of your order and the associated shipment, wed like to provide the following clarification:
  
  Your order was shipped to the address entered at checkout. According to the tracking information provided by the carrier, the package is currently listed as "In Transit, Arriving Late" and has been marked as returned to sender. You may monitor the latest status directly through **** using the following tracking number:
  
  **** Tracking: 9261290339716412765227
  
  As of today, the item has not arrived back at our facility, and no return has been confirmed. For this reason, we are unable to issue a refund or file a claim with the carrier at this time.
  As outlined in our policy (************************************************************) on Undeliverable Items, if a package is returned to our warehouse due to an incorrect or incomplete address, it will be placed into GOAT Storage under the buyers account. From there, the buyer will be able to either:
  
  Pay for reshipment to a corrected address, or
  List the item for sale directly through the GOAT platform.
  
  While we understand this is not the outcome you were hoping for, we are closely monitoring the tracking and will notify you if the package is officially returned. In the meantime, we recommend continuing to follow up directly with **** for additional updates, as GOAT is unable to intervene on shipments with the incorrect address unless the return has been confirmed by our warehouse.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold these pants on GOATs selling app, alias, and I shipped them out and everything was fine. The pants were brand new in the packaging, with no defects whatsoever. But when they receive them, they claim that there was a craftsmanship issue so they canceled my order and charge me $15 for them to ship it back to me and I lost out on a $30 sale on top of that. In one of their email responses, they gave me the repeated stick that these items are mass produced in factories and that its just a likely probability that it would have a defect or craftsmanship issue, which is complete nonsense because I literally inspected the pants before I sent them out to them and there was zero craftsmanship issues and they were still brand new in the packaging. These pants also retailed for $220 so I know for a fact that I did not sell a cheap product. There is also many instances of other people online having the same exact thing happened to them after selling on their platform. They have probably canceled dozens of orders with the claim of craftsmanship, which I know they are lying about. I also have a few more orders in progress that will likely be canceled due to a craftsmanship issue because their verification team is repeatedly canceling these orders for no reason due to a nonexistent craftsmanship issue. This has happened to so many people and it is absolutely ridiculous. Ive already lost about $45 just because they cant verify a pair of pants properly, and I may lose another $200 possibly if my other orders are canceled. I really need something to be done about this because I and other sellers on their platform dont deserve to be treated like this.

  

  Business Response

  Date: 07/11/2025

  Hey there!
  
  Thank you for writing to GOAT regarding this issue with your order 209616858. We sincerely apologize for the inconvenience that you have experienced. I would love to provide further insight regarding this issue.
  
  Upon reviewing your order, we can see that one of our support specialists was able to reach out to you regarding your inquiry via support ticket #********.
  
  After careful review of your sale for the Yeezy Gap Engineered by Balenciaga Cargo Pants 'True Black', our records show that our verification specialists flagged this item during our verification process due to craftsmanship issues.
  
  Please understand that, as a Marketplace, our verification standards for defining an item as New are very precise. We have a responsibility to ensure all items listed as new show no signs of wear and pass all craftsmanship and quality checks.
  
  Per our seller policies, if an item does not pass the verification process, it must be shipped back to the seller, and sellers are responsible for shipping fees for the item to be returned back to them. The return shipping fee that was charged for this order was $14.95. As this is a policy stated in our Seller Terms, we are unable to issue a refund of this shipping fee.
  
  Additionally, please note that when agreeing to be a seller on our platform, you are agreeing to the outcome of our verification results, and these results are considered final.
  
  For more information on our Seller policies, please feel free to visit *************************.
  
  We appreciate your patience throughout this process. Please feel free to reach back out to our GOAT support team directly should you have any further questions or concerns. 

• Initial Complaint

  Date:07/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/21/2025 i placed an order for size 9 Dark Onyx Yeezy Slidesfor which I paid $207.75. Then on 06/25/2025 i placed another order this time they were size 4 Dark Onyx Yeezy Slides which were an additional $163.75. On 06/27/2025 at 3:55pm EST. My package was delivered. I check inside the package to find only one pair of size 4 Dark Onyz Yeezy Slides. I see both my orders (size 4 and 9) say delivered. So I contact GOAT and they give me a tracking number (******************************) the problem is they give me the same tracking number for both orders meaning they were sent together right? But I only recieved 1 pair. So i contact the 3rd party courier which is *** and **** and they both say they delivered my package and they have nothing else for me. So i email GOAT again provide them with evidence of my purchase and they say the same thing. They say my size 9 were delivered but I never recieved them and I even check my security cameras. After that GOAT or whoever is in charge over there starts ignoring my emails so i ask for a refund. Its been 8 days since I been in communication with anyone for customer service from **********************. They won't answer they can't tell me where my size 9's are and they haven't even told me if they would refund me my money. At this point I don't care about the size 9's they can stick them where the sun don't shine i just want my money back so I can get my Yeezy Slides from somewhere more responsable and reliable. Somewhere with some real customer service.

  

  Business Response

  Date: 07/11/2025

  Dear ****,
  
  Thank you for your continued communication. We understand your frustration and appreciate the opportunity to clarify the current status of your order.
  
  Order Summary:
  Order #: 389460631
  
  Product: Yeezy Slides Dark Onyx Size 9
  
  Order placed: June 20, 2025
  
  Order status: Shipped to buyer as of July 10, 2025 and tracking has been provided to the buyer.
  
  GOAT operates as a global marketplace, meaning sellers ship items from various locations. Because of this, timelines for each order may differ. In your case, the seller for this particular pair shipped the item out from a more remote location than usual. Once received at our facility on July 7, your order was authenticated, packaged, and shipped out to you on July 10.
  
  We want to assure you that this order has not been canceled. It remains active and is currently in transit to you. As noted in our delivery estimate, ********************************************************************************************************************************, standard orders may take up to 30 days total to complete, especially as the item must first be verified at our facility before final shipment to the buyer. Your order is still well within this expected timeline.
  
  We recognize that your Size 4 Yeezy Slides arrived sooner, and we understand how that comparison may have caused concern. However, seller locations, shipping speed, and processing queues vary for each individual listing.
  
  You also mentioned the Size 9 order not appearing in your GOAT app. Based on our internal records, the order is fully linked to your account and should now be visible in your order history. If you placed the order while not signed in, it may have caused a temporary sync delay.
  
  We truly appreciate your patience and understanding. If you have any other questions or concerns, please dont hesitate to reach out to us directly at *******************************

• Initial Complaint

  Date:07/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a 100% authentic pair of Louis ******* x **** Air Force 1 White Green size 9 through the Alias platform (owned by GOAT Group). The item was consigned under order number BX-*********. I followed Aliass shipping instructions and used the *** shipping label provided by *****, and also opted for insurance coverage on the Alias platform at the time of consignment.I dropped off the package at **** and after the initial scan, there were no further tracking updates. *** has officially confirmed that the package has been lost and directed me to Alias to handle the insurance claim, as the insurance was arranged through Aliass platform.After several communications, Alias initially requested additional information from me, which I provided. However, on June 14, 2025, I received an abrupt email from a representative named **** *., stating:Regrettably, our management team has confirmed we will not be able to further assist with this claim. Sorry about this!There was no explanation, no reimbursement, and no transparency offered. Given that *** confirmed the loss and referred me back to Alias as the insured party, it is unacceptable that Alias refuses to take responsibility or explain their refusal to honor the insured claim.I am formally requesting that Alias/GOAT Group:Provide a clear and detailed explanation for the denial of my insurance claim.Reimburse me for the lost item as per the insurance coverage selected during consignment.Reopen and investigate the case in coordination with *** and in good faith.If this matter is not resolved promptly, I will be forced to escalate the issue to consumer protection authorities, file formal complaints with state and federal agencies, and pursue legal remedies. I am also requesting all related documentation and communications from *** and ***** regarding this shipment and insurance claim.I look forward to a fair and prompt resolution.

  

  Business Response

  Date: 07/09/2025

  Hey there!
  
  Thank you for your patience as we received and reviewed your BBB inquiry. We are sorry for any difficulties you may have experienced, but we would be happy to look into this further for you. 
  
  Upon reviewing your concerns, we can see that one of our support specialists was able to reach out to you regarding your inquiry via support ticket #********. 
  
  After careful review, we can confirm that we reached out to the shipping courier regarding your shipment, and after our investigation, we have confirmed with *** that the initial scan was fraudulent, so we are unable to further assist with filing a claim.

  At this time, we advise working with the shipping courier directly to locate your package, as there is nothing further we can do on our end to assist with this matter. Additionally, please note that we are unable to provide any of our internal information with the shipping courier. 
  
  We appreciate your patience and understanding. Please feel free to reach back out to our GOAT support team directly should you have any further questions or concerns. 

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a pair of ****** 1 sneakers on GOAT in November 2023 but accidentally shipped a ***** wallet instead. The tracking and *** Proof of Delivery confirm the package was delivered to GOAT on November 8, 2023. However, GOAT marked the shipment as cardholder, canceled the order, and disposed of the wallet without notifying me or offering any opportunity to have it returned. I understand it was my mistake to send the wrong item, but the wallet was valued at approximately $300. Their website prominently states that unsellable items are returned or disposed of at the sellers choice, and at no point was I informed that my property would be discarded without any chance to retrieve it. I repeatedly contacted support and provided delivery documentation, but they refused any resolution or goodwill credit. I believe this handling was unreasonable, and I am requesting either reimbursement or credit for the item.

  

  Business Response

  Date: 07/03/2025

  Hey there!
  

  Thank you for reaching out regarding your BBB inquiry.
  

  After reviewing order 992200616 for the Air Jordan 1 Retro High OG 'Palomino', size 8 US, we can confirm the following:
  
  We understand that you shipped a cardholder instead of shoes on 11/08/23 2:00pm PST. Given the amount of time that has passed, and as a gesture of goodwill, we’ve gone ahead and issued a one-time payout for the order in the amount of $148.85 GOAT credit to your account. This credit expires within one year from the issued date and can be used toward any new or future purchase.
  
  Should you require additional assistance, please feel free to follow up with our GOAT support team directly.

  Customer Answer

  Date: 07/03/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23546158, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Emily Easterling

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a longtime seller on GOAT, with hundreds of sales totaling hundreds of thousands of dollars. Over time, GOAT has implemented increasingly deceptive pricing practices that harm both buyers and sellers:GOAT adds hidden fees on the buyers side that are not shown in the listing or clearly disclosed at checkout.These fees started at $1 per order and have now quietly increased to as much as $33, depending on the sale.The buyer sees the inflated price, thinking it reflects the items cost, but the seller is paid only based on the original listed price, not the full amount collected.GOAT keeps the difference and offers no breakdown or explanation of these additional charges on either end.These markups are not disclosed in GOATs Terms of Use or FAQs. The practice appears to be deliberately hidden and misleading.I am requesting the following:That GOAT be investigated under Californias Unfair Competition Law (BPC ***** & 17500)That GOAT be required to fully disclose all buyer fees and stop inflating prices without consent That sellers be paid based on the true final sale price That sellers, including myself, receive restitution for past sales where GOAT withheld additional undisclosed revenue They have already been sued and lost the lawsuit due to shady business practices.I am still a seller, but I do not think this is right but would like to stay anonymous due for protection of my lively hood.

  

  Business Response

  Date: 07/07/2025

  Hi there,
  
  Thank you for taking the time to share your concerns.
  
  Wed like to clarify how pricing and payouts function on the GOAT platform, and directly address the claims made in this complaint. GOAT operates as a global sneaker and apparel marketplace, where buyers and sellers interact through a secure and structured environment. Sellers independently set their listing prices, and GOAT provides visibility into the exact payout they will receive upon sale, net of commission and applicable fees, which are disclosed prior to listing and available at all times within the seller dashboard.
  
  Regarding the difference between the seller-listed price and what a buyer may ultimately see or pay: this distinction is by design and is not hidden or deceptive.
  
  The buyer-facing price may appear higher than the sellers list price due to additional, location-based fees such as:
  
  - Shipping costs, which vary depending on the buyers location and delivery method
  
  - Taxes and duties, which are calculated based on regional laws and buyer location
  
  - Payment processing or handling fees, as applicable
  
  These buyer-side costs are not included in the sellers listed price and do not impact the sellers payout in any way. Buyers are shown a clear breakdown of these charges before finalizing their purchase. GOAT does not retain any portion of these buyer fees as hidden revenue, rather, they are applied to fulfill the services needed to complete the transaction and comply with local regulations.
  
  To clarify:
  
  Seller prices are fully controlled by the seller and not altered by GOAT.
  
  The amount a seller earns is based solely on their listed price, minus pre-agreed platform fees.
  
  Buyer-facing prices reflect additional third-party costs and services, not hidden markups.
  
  All fees and terms are transparently disclosed via **********************************************************, ********************************************************, and *********************************************************
  
  We appreciate your feedback and your continued participation as a seller. While we understand that marketplace fee structures can sometimes cause confusion, we remain confident that our platform policies are compliant, transparent, and fair to both buyers and sellers.