We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          GOAT has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • GOAT

              PO Box 91258 Los Angeles, CA 90009-1258

              BBB Accredited Business

            • GOAT

              3433 Exposition Pl Los Angeles, CA 90018-4036

              BBB Accredited Business

            Business ProfileGOAT

            Online Retailer
            Multi Location Business
            BBB accredited business

            Contact Information

            PO Box 91258

            Los Angeles, CA 90009-1258

            Get Directions
            Visit Website
            (323) 306-4955

            Business hours

            6:00 AM - 6:00 PM
            Business Hours
            6:00 AM - 6:00 PM
            6:00 AM - 6:00 PM
            6:00 AM - 6:00 PM
            6:00 AM - 6:00 PM
            6:00 AM - 6:00 PM
            6:00 AM - 6:00 PM
            6:00 AM - 6:00 AM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.08/5

            Average of 529 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2,101 complaints closed in last 3 years

            584 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/2020

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            GOAT has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • GOAT

                PO Box 91258 Los Angeles, CA 90009-1258

                BBB Accredited Business

              • GOAT

                3433 Exposition Pl Los Angeles, CA 90018-4036

                BBB Accredited Business
              Location of This Business
              PO Box 91258, Los Angeles, CA 90009-1258
              BBB File Opened:
              2/27/2017
              Years in Business:
              9
              Business Started:
              4/1/2015
              Business Incorporated:
              9/15/2011
              Accredited Since:
              4/1/2020
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • 1661, Inc.
              Hours of Operation

              Primary

              M:
              6:00 AM - 6:00 PM
              T:
              6:00 AM - 6:00 PM
              W:
              6:00 AM - 6:00 PM
              Th:
              6:00 AM - 6:00 PM
              F:
              6:00 AM - 6:00 PM
              Sa:
              6:00 AM - 6:00 PM
              Su:
              6:00 AM - 6:00 AM
              Business Management
              • Mr. Andrew Breen, Vice President of Customer Care
              • Mr. Axel Mora, Project Manager
              • Mr. Eddy Lu, CEO
              • Ms. Toni Guay, Director, Consumer Experience
              Contact Information

              Principal

              • Mr. Eddy Lu, CEO

              Customer Contact

              • Mr. Andrew Breen, Vice President of Customer Care
              • Mr. Axel Mora, Project Manager
              • Mr. Eddy Lu, CEO
              • Ms. Toni Guay, Director, Consumer Experience
              • Alex Torres, Dispute Resolution Specialist
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              2,101 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/02/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              As a GOAT/***** seller, I sold an item on August 20 via the ***** app. As required, I safely packaged and shipped my item using the prepaid label provided. The ***** team informed me on August 22 that "during the verification process, our specialists discovered the following issue(s):missing accessories". I declined the option to offer the buyer a discount to proceed with the order, because I knew that my item was shipped with all original packaging, shoelaces, inserts, etc. On August 24, I was notified that the buyer declined to proceed, and that I would be charged $14.75 to have the item shipped back to me. I inquired what the "missing accessories" were specifically, and was told it was the "clipboard card" was not included with the item. On August 31, the returned item was delivered back to me, and immediately upon opening the original shoebox that I sent, the allegedly missing "clipboard card" was right inside the shoebox in plain sight. I emailed the GOAT/***** team immediately, informing them that the inspector had made a mistake, and that I would like my return shipping of $14.75 refunded. Despite several back and forth emails, they refused to acknowledge that their authenticators are capable of making mistakes, and refused my modest request for a refund of $14.75.
              Read More
              Read 2100 More Complaints

              Customer Reviews

              529 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Adaeze A

              09/18/2024

              Ive been buying shoes on GOAT since 2019. I have around 10 pairs of sneakers that I bought exclusively through the app. I started selling clothes and sneakers online via depop/ebay/grailed/vestiare and StockX in 2024. After 7 months *** sold over 500 items, and have 5 star reviews across the board on the sites I sell on. In August I decided to try and sell a pair of Jordans via GOAT. The shoes sold within a day of being on the site, and GOAT notified me that I had 3 days from the day they were sold to confirm the order and ship the shoes. The shoes sold Wednesday night, and I had until Saturday 8/31 to ship the shoes to GOAT for verification. As I was traveling for work on Thursday and Friday, I shipped the shoes on Saturday 8/31 with *** by 2:37 pm. The next day on Saturday I got a notification from GOAT that my sale was canceled as I had not shipped the shoes on time. I checked my *** tracking and the shoes were labeled as shipped. I sent them the receipt of when I dropped the shoes off as well as the status from *** thinking this would rectify whatever mistake led to my sale being canceled. Instead I was gaslit, blatantly ignored, and when my shoes arrived to GOAT they told me to pay to have my shoes sent back to me, or let them keep it for consignment (does that not sound scammy). Ultimately after refusing to help/understand that I wasnt in the wrong I chose to have my shoes sent back to me. The sent no tracking information or any updates. My shoes are now missing after GOAT sent them back to me at my own cost. So after cancelling my order for no reason even though the shoes were shipped on time, now my sneakers are gone forever. Thanks for absolutely nothing and giving me the worst headache.
              Read 528 More Customer Reviews

              Local BBB

              BBB of Los Angeles & Silicon Valley

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.