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Business Profile

Online Retailer

GOAT
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

Customer Review Ratings

1.09

Average of 396 Customer Reviews

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Review Details

  • Cleopatra R

    Date: 07/27/2025

    I just ordered a pair of school sneakers for my son. I have purchased many shoes in the past. I updated all my address info in there system. They shipped the shoes to my old address. I got the *** alert and photo showing the delivery. I contacted then ****. They have no phone contact email only. I then contacted *** and put in a claim. GOAT did not respond to any of my emails. Once they did "the response was sorry we see that you are trying to update your order. But once shipped we can't cancel the order. Me I was not trying to change my address YOU shipped tp my old address that should not have happened my address information was updated. GOAT HAS NOT RESPONDED SINCE. So unprofessional now I have to want on *** they the GOAT wouldn't even file a claim with *** on my behalf this was there error. Even having *** go and retrieve the package. Asking for another pair of shoes be sent or refund me my money. Im not rich. Very disappointed

  • Zach W

    Date: 07/16/2025

    I sold over$700 worth of products and then they shut down my account due to not being able to verify my identity. When I created my account autocorrect got my last name messed up and I realized it after my account was created so I went in and updated my account. Three days later I got an email saying to verify my identity , so I uploaded my DL and got an email saying they couldnt verify me and locking out my cash outs. I sent them an email asking what the deal was and they said my name doesnt match the name I used when creating my account. I explained what happened and how I updated it and they didnt care saying I will never be allowed to cash out until it matches. Its never going to match because it was messed up and I updated it. They verified over $700 worth of products and its been 5 months I havent been able to cash out . This is straight fraud!!! I need my money. Please help this is crazy. You are the most fraudulent company out there verifying . I have StockX as well and never had this issue before . I need you to unlock my account and cash my out. You have verified and sent my profits to the buyers but refuse to assist me and cash me out.

  • Bree C

    Date: 07/08/2025

    Terrible company to do business with! Do not buy off of this website!! If you need to return an item they will claim that you damaged it just to keep your money or you have to pay to have the item shipped back to you. What a scam!

  • Caroline G

    Date: 07/02/2025

    Buyer Beware!I recently faced an incredibly frustrating situation with GOAT that left me so upset. Somehow, my order was duplicated in error, which was not my fault. When I requested a refund to my Mastercard, I was informed that it wasn't possible because the seller had already confirmed the orderdespite us catching the mistake within a three-hour window. This policy is not fair because it does not allow the consumer to resolve anything within the three-hour window; the seller should allow the three-hour window to pass before fulfilling an order. I can't begin to express the headache Ive experienced due to the charges from the duplicate order. To make matters worse, I received this message: Once we process your return, we will refund the amount you paid for the items in GOAT Credit, less the shipping costs, the return processing fee, and any priority processing, if applicable.I did NOT want GOAT Credit! All I wanted was my full refund, including taxes, without any deductions for shipping or processing fees. This situation has caused me an immense amount of stress. I had been a loyal customer and had referred many friends and family to GOATbut that wont be happening anymore!

  • Jennifer S

    Date: 06/29/2025

    Photo looked nothing like the color I received. Paid $87, including 15 in shipping,. When I wanted to refund, they said they would refund me, MINUS $30 for shipping both ways, minus a return fee, and in GOAT CREDIT that expires in one year. So, By the time I spend my 50 dollars, MINUS ANOTHER SHIPPING, I will actually have $25 refunded. **** take. Pretty disgusting.

  • YanYing L

    Date: 06/29/2025

    This was hands down one of the worst online shopping experiences Ive ever had. First off, the shoes I received looked NOTHING like the photos on their website. The description was completely misleading the color, texture, and overall appearance were way off. It felt like I got a used or fake pair despite being labeled new.But the worst part? Their return policy is a joke. You basically have no real options if youre not happy with your order. Refunds are in the form of a gift card and its not the full amount I paid for the shoes, no exchanges just stuck with something you dont want. They make it nearly impossible to get customer service on the line, and their response times are ridiculously slow and unhelpful when they finally do reply. You have to download their app in order to see the return option. On top of that, the shoe quality was extremely disappointing. I paid over $250 and shipping, I expected way better craftsmanship. Instead, I received something that felt cheaply made with pre worn creases and uncomfortable, as if it came from a bargain bin, not a supposedly reputable sneaker platform.Never again. GOAT has lost my trust, and Id strongly advise others to stay far away.

  • Heather M

    Date: 06/28/2025

    Do not buy anything products from GOAT, their shoes will ripped after wearing them for 5 days. **************** is no help at all nor are they willing to help you. When you over $300 for shoes you dont expect them to rip. Worst experience ever.

  • Troy D

    Date: 06/26/2025

    ****************. I have ordered a pair of slides and they told me they were not able to get them from the seller. That would not have been so bad but they refuse to give me a refund and will not respond to my emails.

  • Nicholas S

    Date: 06/26/2025

    the **** box was completely trashed. they refuse to send me another box. shoes were expensive and the box is critical. i feel ripped off

  • Damon G

    Date: 06/25/2025

    I ordered the AJ11 Concord Bred new. They came creased and dirty. GOAT only gave me credit for the return. So I ordered a second pair of the same shoe. The second pair had loose threads and the mid-sole looked like it had been painted. Stay away!

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