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Data Analytics

Trellis Law

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 225 total complaints in the last 3 years.
  • 99 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fisrt of all I never heard of this business Trellis law and I'm confused on how it is legal for them to post your personal information on the internet. My case has been dismissed and I would like my name removed from their search or any affiliation to this company because I have not authorized the company to use my name or personal issues on their site.

  • Initial Complaint

    Date:12/05/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to delete the account tied to the invoice recipient; ************************** the username is [email protected] am now constantly being requested a transaction value of over R2000 in my currency after my trial despite the trial ending on October 31st. There is no option to cancel the free trial or delete my account even now despite the website claiming there should be an option to do so on the Account Overview page. The account executive's name and details are not stated on the website either. I am unable to log in to my account despite entering the correct credentials.

  • Initial Complaint

    Date:12/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by a client that will no longer be using my services as their title searcher because they saw on a ****** search of my name that I am being sued by 2 credit card companies. I ******d myself and on the first page of my ****** results are 2 entries from Trellis Law. My financial situation is being exploited for money. In order to view any of the documents they are charging ****** per month for a subscription. The lawsuits are public information, people would need to specifically be looking for them, but Trellis Law is making notice of them hurting my ****** presence and as a public figure and owner of 2 companies this is hurting me drastically. Trellis has SEO'd and tagged me to their services and are violating *** regulations by misleading consumers to pay for documents on me that is free of charge. I have worked very hard to rebuild my life over the past decade. I have earned my master's degree in criminal justice, was offered admission into ***************, currently pursing my *** in investigations. I have been inducted into the ** Hall of Change and celebrated by the ******************* and earned licenses in real estate and as a notary public. I founded a nonprofit organization helping women and their families rebuild their life after incarceration and host a podcast called ********************** and am a known speaker throughout the country and all I have accomplished is being discredited by Trellis because I am having some financial difficulties? I have taken accountability and working with these lenders on a payment solution instead of bailing and filing bankruptcy doing the right thing and this company, Trellis Law that has nothing to do with these cases are finding joy in hurting all I have built. It is not okay to hurt people going through dark moments and also make money off them. I would ask they remove this information as it is not necessary for them to highlight this.

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trellis law has listed in a ****** search my private divorce judgment. Forms were filled out at the time of divorce, making most of the information confidential and other sensitive information redacted. This was confirmed at the order for protection hearing. This has caused extreme stress causing mental health issues for the children, harassment with physical damage, and financial damage. They are also listing HIPPA protected information not only of the adults, but for minor children. I have emailed the company, but did not receive a response.

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has information about my divorce case in detail online. It also has another case of mine with personal information online. I am not associated with this company at all.

  • Initial Complaint

    Date:11/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website has unlawfully posted my court documents that contain my address, name, email, phone number, and other personal information that hair caused emotional and physical damage. People can use this information and have to track me and I want this website to take it down . I do not feel safe as I have been notified and sent threatening emails by people who simply looked up my first name and found all this info.

  • Initial Complaint

    Date:11/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My divorce has being made public and we haven't told anyone. When my name or my husbands name is searched on ******, the second item that comes up is Trellis with our names and divorce ********* wife has mental illness issues, if he finds out its online, it's not going to be good for me.Attach is the link to our names being displayed on the internet ***************************************************************************************************************

  • Initial Complaint

    Date:11/12/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is putting people's employment, safety and lives at risk. They post court documents containing PII such that they are easily *******able.I am trans and my name-change court document on this site is the first thing that comes up when I ****** my name. ALL of my PII is in this document. I am now an easy target for doxxing and harassment, not to mention my employment is at risk. CA waives the publication requirement (********************************************************************************************************) for gender-related name changes because the potential harm outweighs the benefits. Trellis Law totally subverts this in my case.Although these and other court documents are technically public, there is a world of difference between having to go to a courthouse to ask for it and finding it in 2 seconds in an online search. They could easily put this info behind a login requirement, but they do not. Trellis Law undermines my safety along with many others, and I'd be surprised if there wasn't already a lawsuit in the works.This company needs to remove my court document from their website, or at least make it not *******able with my name. I've already contacted ****** about the results, but they have told me I need to take it up with Trellis Law itself.

  • Initial Complaint

    Date:11/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Me an my children information were exposed on this website and it clearly shows domestic violence abuse I have a restraining order I want this taken down and I will be filing a lawsuit. Thank you

  • Initial Complaint

    Date:11/06/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Terrills Law has used my personal information and have it exposed on the internet. I have tried reaching out to them to remove it and have been unsuccessful. I would like for them to remove all of my personal information from your data base ,it has been exposed on the internet and has put myself self and my family in great danger.

Trellis Law is NOT a BBB Accredited Business.

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