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Business Profile

Data Analytics

Trellis Law

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 225 total complaints in the last 3 years.
  • 99 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need TRELLIS LAW TO REMOVE THE **** FROM THEIR DOCKETS AS IT APPEARS WHEN PEOPLE LOOK ME UP which i do not want nor permit. It is a senstive case and I need it disassociated from my name

  • Initial Complaint

    Date:12/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial on November 13, 2024. On that date, my credit card was charged $129.95. I immediately contacted the company and told him I wanted to cancel and I wanted a refund of the $129.95 charge. I did not receive any response and then on the November 20, 2024, I was charged $600. I want a full refund. I never used this service and canceled after I was billed for a free trial. The total amount which should be refunded is $729.95.

  • Initial Complaint

    Date:12/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trellis Law has to remove from their website the record about my court divorce case as it's not legal to publish sealed information.

  • Initial Complaint

    Date:12/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They placed my court case on their website and on ****** searches. I asked them to remove this private information off their webpage and off ******. They did not represent me. This was a private ludicrous corrupt law case on July 2021. It's been close to 5 yrs now. It's ruining my reputation and causing other issues. .

  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Is it even legal to include the names of minor children in uploaded custody case information?

  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I previously back in July subscribed to this service but canceled and did receive a refund then fast forward to December 5th I see a charge on my card for *****! Why was I charged? I do not have a current subscription with you. This company has no way of speaking to anyone. I have left two messages with no return call. I am going to file a formal complaint if I did not get a refund AND speak to someone. My card was used IILLEGALLY and I will pursue whatever means possible if this is not addressed and resolved IMMEDIATELY. I want to know WHY my card was charged and I want to know WHY you think it is ok to do this. I have no tracking number or order number because there isn't one!

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************ posted a forclosure lis penden posted on my home. However, 6 months later it was still showing as an active foreclosure on their website which was months after the suit was dropped and the case dismissed. In fact the mortgage was paid off in full. They never bothered to update their information and I was forced to sign up for their service just to request an update to the case so I can request a removal. Bad business.. Shame on them!!!

  • Initial Complaint

    Date:12/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My personal name change information is on the companies website without my consent. I have tried to see if I can redact my information from ************************** website but I have been unsuccessful. Please help me redact my information from ************************** website. For security reasons I do not want my personal information public.

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trellis Law is broadcasting my Physical Address and my bodily physical description. In **************, physical addresses and any other descriptor are not allowed. I am requested that Trellis Law, removes and redacts private, PROTECTED information from their report before I take further court action against them. They have published my entire full address as a New York State citizen and have also released my physical description of my body. All of these items are protected under NY state rights. Here is my link to docket number as they requested:*********************************************************************************************************

  • Initial Complaint

    Date:12/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made repeated requests to cancel my account to ************************. However, despite having used their contact form as well as attempting to use the customer service line where no one ever answers, the company continues to charge me. Hopefully, this will be resolved shortly with a refund. Otherwise, I will be forced to initiate a fraud claim with my bank.

Trellis Law is NOT a BBB Accredited Business.

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