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Data Analytics

Trellis Law

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 229 total complaints in the last 3 years.
  • 99 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This corporation is violating under Copyright Infringement law. I copyrighted my name and I did a ****** search on public computer to find out my information is viewable. I do not sign any paperwork granting consent to have this corporation leak my full name and personal information onto their database. I am attaching my Copyright Notice for them to remove my name and information off their the internet. Pay me for not getting written permission to publish my legal cases online.

  • Initial Complaint

    Date:04/19/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site is using private confidential information of a civil lawsuit thats is harming my personal reputation. I demand all my personal information be removed from this website:***************************************************************************************

  • Initial Complaint

    Date:04/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for a free 14 day trial w option to cancel my subscription before Im charged *****. No way to cancel or contact I have to pay the *****

  • Initial Complaint

    Date:04/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Trellis,Please see the attached screenshot. My private and personal information involving a lawsuit I filed is being published on the internet by your company without my permission or consent. Publishing this information constitutes a breach of privacy and potentially could harm myself and my family. Please kindly remove this information from your company data base and from all search engines of the internet. Thank you so much.

  • Initial Complaint

    Date:04/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial today on 4/1/24. After using the website for less than 20 minutes, and deciding it wasn't helpful for me, I went to cancel my free trial. Come to find out they charged my account $99 for a premium subscription. This is corrupt and unethical. You force potential customers to enter their credit card information to start a 2-week free trial, then have the audacity to charge them the highest subscription fee during the supposedly "free" trial period. I attempted to contact the company and request a refund, but of course, they make this process as vague and difficult as possible. Extremely frustrating.

  • Initial Complaint

    Date:04/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free 14 day trial from Trellis. They charged me $99.75 on day 13, before the trial has ended. Additionally, I chose to not move forward with a subscription after using my trial and they still charged me. They do not have any meaningful way to contact customer service, as they will not reply to their online form submission and they do not have a phone number. In fact, the only info you can find regarding the business is through BBB. Furthermore, the phone number listed for them is a ****** Voiceover IP. Not even a real number. These folks are scamming people, as you can tell by the 150+ complaints and 1/5 star rating. *** already contacted my bank and theyre working on this as well, but it needs to be recorded publicly.

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial for Trellis that was for 14 days. I attempted to cancel my services on day 7 and was immediately charged $99. I have not been able to reach Trellis and believe I have been scammed.

  • Initial Complaint

    Date:04/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trellis Law has published the bankruptcy case after it was already closed, making it appear as if there is an active case against me. I clicked the link to see what information they published but was blocked for "suspicious activity"

  • Initial Complaint

    Date:04/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has posted personal legal documentation without my permission, that detail my full name, address and telephone number without permission and I would like it removed from their site immediately. Which they are selling to people to download in full. I have reached out to them but I don't think they are planning on replying.

  • Initial Complaint

    Date:04/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/7/2024 I googled my name ********************* *******, and was shocked to see a Trellis Law posting that I and my children were listed as being sued by ************************ in 2013. My father *************************, a World War 2 Veteran, died in 2008, and he had lived there. I was his only heir and Executor. I signed the deed over to ***********. Neither I or my children were ever legally liable for a debt to them. The case is closed.

Trellis Law is NOT a BBB Accredited Business.

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