Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This information is in regards to practices via the support channels offered by Riot Games.They have a service to request your information in which they ask you to verify who you are and provide a list of questions to answer.I attempted to do my best to answer their questions, but I have been consistently alienated from their process by their employees who do not shift their questioning and just repeatedly copy and paste answers. I ask to communicate to supervisors so that I can provide identification to clarify ownership of the account using state issued identification or some other means and I am instead blocked and do not receive replies.The questions they ask are in regards to, card numbers and phone numbers that I no longer have access to. They are as follows:1. Username (login name):2. What is your full Riot ID, include your tag (Ex: RiotGames # NA1):3. What is your summoner name?4. Shard you play on (NA, *** etc.):5. Your current Email address:6. Your current IPv4 address (Use *************************** to find your IP address):7. Who made this account?8. All possible emails used on this account (take a couple of guesses!):9. Do you have access to these emails:10. Creation date of the account (Ex. AUG **********. Location where the account was created? (City, Country)12. Birthday on the account (Ex. *********************. Has anyone else ever played on the account? (including friends/family):14. Name any additional Riot products you play on this account.I have answered the questions truthfully and instead of working with me they shift me to another representative and sent me a closed response without any workaround.I have been willing to provide state issued identification or my social security to verify that I am the owner of these accounts.This is enough to verify my ownership but instead they prey on me and withhold my information because I cannot remember questions pertaining to information for 8 years ago.Thank you,**** *.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ******** official customer service: Hello! I am here with a heavy and sincere heart to appeal to you again about the ban on my account. I am a loyal player with the account [********].Valorant carries too many memories, efforts and emotions for me. I always strictly abide by the rules of the game and devote myself to every game with the purest love. Adhering to the spirit of fair competition, I have never used plug-ins or maliciously exploited game loopholes, nor have I verbally abused teammates or opponents, deliberately sent points and other bad behaviors. I want to point out that before my account was blocked this time, I had been to an e-sports hotel. During my stay in the hotel, due to its relatively complex network environment and security risks, my account was unfortunately stolen by hackers. I am well aware of the importance of account security and did not do anything improper during use, but hacker attacks are hard to guard against. The hacker used the information obtained in the e-sports hotel to illegally log in to my account, causing the account to be abnormal and eventually blocked. I have invested immeasurable energy in this game. I have been immersed in the tactical strategy research and team cooperation drills of Valorant for countless days and nights, just to have a better performance in the game and strive for higher honors with my teammates. At the same time, I have also recharged a considerable amount of money in the game to buy the skins and props I like. This is not only an expression of my love for the game, but also a testimony of my deep participation in it. Today, the account ban is a huge blow to me. I have suffered from depression due to many pressures in lifeI need to rely on tranquilizers Valorant was once a bright spot in my gloomy life. It is my only warm harbor for daily leisure, stress relief, and making friends. Nowthat I have lost the right to use my account,I feel as if I have been deprived of an important spiritual pillar.

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ******** official customer service:Hello!I am sending this appeal to you again with great anxiety and earnestness. I am the player who loves Valorant, and my Riot ID is [Xylra#Wiil]. When I learned that my account was banned, my world seemed to fall into *********** the past game time, in order to get a better gaming experience, I invested a lot of effort and money in the game. The amount of recharges has been quite considerable. Every recharge carries my full enthusiasm and expectations for the game. I am so eager to keep fighting on this battlefield.Recently, I recalled some key details that may cause account abnormalities. Because it is sometimes inconvenient to play games at home when I go out, I have been to an ************* to log in to my account. But I never expected that it might be such negligence that gave criminals an opportunity to take advantage of it and caused the account to be stolen. Now that the account has been banned, I have great reason to suspect that the hacker has violated the rules during the theft, and this is by no means my own will and behavior.What is more worrying is that I am facing an extremely difficult life situation at the moment. I was diagnosed with cancer and my life is in the countdown stage. Valorant is not only entertainment for me, but also my spiritual support in the process of fighting the disease. It allows me to temporarily forget the pain of my body and immerse myself in the passionate competition. I sincerely hope that in my last days, I will have the opportunity to log in to my account again and feel the joy brought by the game again.I sincerely request the official to review my account status and verify that what I said is true. If the account can be unblocked, I will cherish this hard-won opportunity, guard the account security more carefully, strictly abide by every rule of the game, and use my last strength to maintain the good ecology of the game.

• Initial Complaint

  Date:12/17/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent money on my account in riot games for valorant/league of legends games and the account has been stolen, i have sent multiple requests/tickets to Riot Games to retrieve my account but they are not even responding to ***** account login id is: mrskipoo

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their new Tactic ***** set for $30 and when I got into the game the items were so tiny the change that I paid for is unnoticeable. I paid $30 for content I cannot see in a ******* ticket # is #*********

• Initial Complaint

  Date:12/17/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account has been banned without any explanation for the ban. I hope to resolve this issue and reach a solution.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was playing league of legends for years which is a game produced by Riot Games company, I did not play the game for 6 months. One day I opened the game or the client which contains multiple games like League of Legends and Valorant, then suddenly I got banned for using 3rd party programs which I never did and it was working well before the 6 months. I contacted the game support and they asked me for like a lot of information. I sent them all the transactions I did from 2016. I will send you the images and all the details I sent them. My account was precious, to be honest I did not pay a lot in the game but It had a lot of skins which is worth a lot of money and play time.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Riot Games has been openly practicing predatory practices through their game and it recently has skyrocketed with the addition of their own gacha system. When I agreed to ToS when I joined the game as a minor I never would have played if I had known what a dacha system was or how harmful it was and after being recently harmed by it and now learning how predatory a gacha system is I cannot in good faith support this company and I would like a refund on ALL purchases ever made through their client. I emailed support with the case number #********* and they were nothing but condescending, unhelpful, and objectively rude. I was told they cannot refund me ANY purchase on my account despite multiple purchases falling under their refund policy.

• Initial Complaint

  Date:12/17/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello in the last two months, I sent a message to Riot Games about Valorant and no one replied to me, I was banned because a hacker got into my account on Valorant and banned my account using cheating or making something illegal in my account which was due to a virus I downloaded at that time and stole all my emails and my account and I didn't notice quickly you can ask them who was connected in my account to check their devices and their IP address if I was the one got the account banned or not because I was inactive When the hacker made my account banned when I was trying to log in, everything was normal until I was shocked by the comment message by riot games and my devices were not banned, I can play on a new account freely, this is another reason to make them believe that it was not me who hacked the account, it is someone else connected to my account illegally and also banned it I spent a lot of money inside the game, I hope you make them get my account back that I spent a lot of money on thank you for listening to me i have also made lot of ticket without a response from them.Username:venixondiff Email:*************************** Riot id:NSG ******#diff

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was December 11, 2024. I was charged four payments of $84.74, $146.89, $84.74, and then $33.89 in CAD. I did not make any of these purchases and yet the Riot employee I was put into contact with denied providing me a refund of any kind. I even suggested taking my account in exchange to ensure the "purchased products" are not being used for free and they denied it. I have attached a picture of the purchases I am referring to (note that the amounts are before tax).