We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          USCB America has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • USCB America

              355 S Grand Ave #3200 Los Angeles, CA 90071-1591

            • USCB America

              PO Box 74929 Los Angeles, CA 90004-0929

            • USCB America

              Sacramento, CA 95825-4732

            • USCB America

              1450 Neotomas Ave Ste 100 Santa Rosa, CA 95405-7575

            • USCB America

              Sacramento, CA 95825

            Business ProfileUSCB America

            Collections Agencies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            355 S Grand Ave #3200

            Los Angeles, CA 90071-1591

            Get Directions
            Visit Website
            (877) 846-9531

            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            168 complaints closed in last 3 years

            48 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 109

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            USCB America has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • USCB America

                355 S Grand Ave #3200 Los Angeles, CA 90071-1591

              • USCB America

                PO Box 74929 Los Angeles, CA 90004-0929

              • USCB America

                Sacramento, CA 95825-4732

              • USCB America

                1450 Neotomas Ave Ste 100 Santa Rosa, CA 95405-7575

              • USCB America

                Sacramento, CA 95825

              Headquarters
              355 S Grand Ave #3200, Los Angeles, CA 90071-1591
              BBB File Opened:
              1/12/2015
              Years in Business:
              109
              Business Started:
              7/1/1915
              Business Incorporated:
              10/28/1968
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • USCB, Inc.
              Business Management
              • Mr. Albert Cadena, CEO/President
              • Ms. Laura Baumann, Manager
              • Mr. Pat Esquivel, Vice President
              Contact Information

              Principal

              • Ms. Laura Baumann, Manager

              Customer Contact

              • Mr. Albert Cadena, CEO/President
              • Ms. Laura Baumann, Manager
              • Mr. Pat Esquivel, Vice President
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Understand consumer rights when it comes to debt collection

              Customer Complaints

              168 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/05/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I am not liable for this debt with ****** Permanante NCAL.
              Read More
              Read 167 More Complaints

              Customer Reviews

              8 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ryan Y

              08/23/2024

              I received an email from this company about a debt owed from a hospital bill 5+ years ago. When I called to try to resolve it I was told I had to pay them money so they could run my credit for $1.00 and otherwise they 'couldn't see' what I owed. They also tried telling me this is the only way they could "save my credit". My credit is over 800 it didn't need saved and when I called the hospital I was informed they'd used this company to collect a debt (no idea why I never had a bill) but I was able to pay the hospital directly to resolve it. I think there is a scam associated with this company. Possibly to trick people into providing credit card information or possibly to just get that extra $1 and then convince you you need to pay more for who knows what before even touching the debt. No reason they "couldn't see" what I owed without my credit card number.

              USCB America Response

              08/26/2024

              We have reviewed our records and do not find any call(s) made from or to this customer. We do show confirmation of the email that was referenced, but no verbal communication. We do not run any type of credit transactions at the expense of the customer and would never ask for payment for such. If the customer has additional information to support that this took place with one of USCB's agents, we would appreciate it so we may investigate further.
              Read 7 More Customer Reviews

              Local BBB

              BBB of Los Angeles & Silicon Valley

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.