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Business Profile

Collections Agencies

USCB America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Reviews

This profile includes reviews for USCB America's headquarters and its corporate-owned locations. To view all corporate locations, see

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USCB America has 5 locations, listed below.

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    Customer Review Ratings

    1

    Average of 6 Customer Reviews

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    Review Details

    • Courtney L

      Date: 03/17/2025

      Unprofessional and dishonest business. One notice sent, stated incorrect amount, when I called and spoke to representative they claimed another amount plus interest. Refused to accept amount I was by my medical facility.

      USCB America

      Date: 03/20/2025

      We are in receipt of the review and we apologize for any confusion regarding the amounts provided. Our office receives placements at different times and notices regarding balances may not reflect all accounts at the time of the communication. We have not refused payment and the consumer may send in a dispute through our portal ******************************* if they have additional information.

    • Ryan Y

      Date: 08/23/2024

      I received an email from this company about a debt owed from a hospital bill 5+ years ago. When I called to try to resolve it I was told I had to pay them money so they could run my credit for $1.00 and otherwise they 'couldn't see' what I owed. They also tried telling me this is the only way they could "save my credit". My credit is over 800 it didn't need saved and when I called the hospital I was informed they'd used this company to collect a debt (no idea why I never had a bill) but I was able to pay the hospital directly to resolve it. I think there is a scam associated with this company. Possibly to trick people into providing credit card information or possibly to just get that extra $1 and then convince you you need to pay more for who knows what before even touching the debt. No reason they "couldn't see" what I owed without my credit card number.

      USCB America

      Date: 08/26/2024

      We have reviewed our records and do not find any call(s) made from or to this customer. We do show confirmation of the email that was referenced, but no verbal communication. We do not run any type of credit transactions at the expense of the customer and would never ask for payment for such. If the customer has additional information to support that this took place with one of USCB's agents, we would appreciate it so we may investigate further.

    • Mary X

      Date: 06/09/2023

      This company is a scam. They sent me invoices for unpaid bills from 4 years ago. We were completely covered by my husbands EXCELLENT insurance through his work. This company is a fraud.

      USCB America

      Date: 06/14/2023

      We are in receipt of the consumers review. Please note that we are a contracted business partner with the creditor in which assigned the accounts to our office. USCB's services include, but are not limited to, sending statements on their behalf for services both past and present. Should the consumer have additional questions, they may contact ** at the number provided to them in their notice.

    • Chuck O.

      Date: 02/14/2023

      I received a letter from USBC 2 months ago and it had zero links to show I actually owed Keizer the debt. I spoke to someone very difficult to understand and I requested proof of the doctors bill they claimed was mine.
      I have NOT received any invoices from Keizer either…USBC stated it would take 2-3 weeks to mail me proof…yet they have continued to call asking for the debt…so today I spoke again to a difficult voice, shared that I have zero proof and he said it went out on 10th…why is it with them as a debt not paid and nothing from the damn provider?? This is poor business…and I see a small claims rebuttal in their future. I give them a 1 for BBB

      USCB America

      Date: 02/21/2023

      We are in receipt of the review and are investigating the matter. We will send a direct response to the consumer with the requested information.

    • Jacob R

      Date: 02/09/2023

      I'm a father of two, I deliver for fedex. I'm extremely busy right now with Christmas and tax season. I tried to call today and set up a payment plan or make a payment. I received awful service by your employee LORD. He didn't want my money that I offered to pay. Unfortunately it wasn't the 300$ he was after. So my money was no good. I offered to pay what I could and he refused. No last name was given unfortunately. My service was horrible I was given no other option other than pay him $300+ now and $300 whenever...... he didn't even explain if it would be next month of two weeks form then. Basically I tried to call and make payments directly to you USCB America. Express my concerns and make you aware that infact, I do want to pay my bill. Your employee Lord refused to help me and basically said if I couldn't pay half now then he couldn't do anything for me. I called Presbyterian Hospital right after and spoke with them which they accepted my money thankfully and they are putting a withdrawal on my debt collection.

      USCB America

      Date: 02/21/2023

      We are in receipt of this comment and we will conduct an investigation into the matter. The experience described by the consumer is not one in which we condone and should we find any wrong doing, we will address it internally.

    • Jonathan C

      Date: 12/09/2022

      This company sent me a bill with ******** name on it. The bill appears to be legit, but why use ******? You are not ******. You are a third party. Why be deceptive? Why lie? This HURTS your reputation and accountability. This is how scammers scam customers. By your ambiguous and deceptive practices.

      USCB America

      Date: 12/12/2022

      We are unable to locate a record for this individual based on name alone but can advise that we are a contracted business partner with Kaiser Permanente. Our services include, but are not limited to, sending statements on their behalf. Additionally, new California ruling requires our office to provide a copy of the creditors last statement along with our notice. Should the consumer have additional questions, they may contact us at the number provided to them in their notice.

    USCB America is NOT a BBB Accredited Business.

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