Reviews
This profile includes reviews for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,322 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMaurice S
Date: 06/18/2024
5 stars*********************** , great convo , excellent installment best service I had in over 5 years .. truly appreciate it .. would recommend to anyone , anytime !!!!
Puls Technologies, Inc.
Date: 06/19/2024
Such an appreciative review, *******! This made our day - thank you for the 5-star rating and for being a valued customer of our TV installment services. We appreciate your business and your positive energy!Review fromJudy H
Date: 06/18/2024
5 starsIm 75 and in the 50 plus years of needing an appliance fixed, I have never had someone until now that came that day, had the replacement parts and did a great job. I will recommend to everyone I knowPuls Technologies, Inc.
Date: 06/19/2024
Hi there ****! Your positive feedback means the world to us! Thank you for choosing our company for your service needs, and for giving us a glowing 5-star review, recommending us to others.
Review fromMonica R
Date: 06/18/2024
2 starsThe technicians from **** have been very nice and professional. I would recommend **** to others. However, they are getting a lower rating due to the 3rd party trusted partner ***** from Appliance Repair Squad. **** outsourced to him, and had him listed as a trusted partner. I would totally disagree with that statement. ***** did come when he was supposed to and was very nice, and ended up being very deceiving. He said I did indeed need a new ice maker and then took payment (half of the part he needed to order$170) for replacing it but never came back to finish the job. After a few phone calls where he did answer, he still never scheduled to come back because I still wasnt in their system and he was going to call me back once I was entered. I never got a call back and he wast answering the phone anymore and never returned my messages. I have contacted **** to let them know he is not to be trusted and that they should not be using him because he has a history of taking payment from customers and then not coming back to finish the job. I wish I would have seen those reviews before accepting him as a replacement.Puls Technologies, Inc.
Date: 06/19/2024
Hi ******! We apologize for the case you experienced with one of our partner technicians. We never intend to prolong the agony of our clients in having a non-functional unit by not having their booked appointment assigned to an in-Home **** Tech, which is why we allow some appointments to be transferred to our partner companies. We are deeply saddened by your review as it shows how this has caused you further inconvenience. We would like to address this matter so know that the team will be reaching you at your email address to discuss further on this matter. Thank you for reaching out by sharing your experience, ******, and hopefully this gets cleared soon.
Review fromJoel C
Date: 06/17/2024
5 starsVu is excellent and efficient. Very polite and personable. Thank you **!Puls Technologies, Inc.
Date: 06/21/2024
We are delighted to hear your positive feedback, ****. We will make sure to give Vu a shoutout. Thank you so much!Review fromJennifer D
Date: 06/16/2024
5 starsGreat service looking at our oven today and resolving our issue.Puls Technologies, Inc.
Date: 06/17/2024
We are grateful for this awesome feedback! It makes us happy to hear how wonderful your experience was with **** and for trusting us. Please know that we will always be here if you need us.Review fromMaggie S
Date: 06/15/2024
5 starsExcellent easy to use. Great technicians. The app is easy to use and the process was seamless.Puls Technologies, Inc.
Date: 06/16/2024
Wonderful! This is greatly appreciated, ******. We are delighted to hear that the overall service was efficient. Have a great day!Review fromThomas C
Date: 06/15/2024
5 starsThe Tech ***** was awesome. Very professional and knowledgeable. Ive been in business for 42 years and it is dream to have such a wonderful technician. I will definitely be recommending him to anyone i know what a wonderful tech **** is. Again thanks for the wonderful experiencePuls Technologies, Inc.
Date: 06/16/2024
We are grateful for this awesome feedback! It makes us happy to hear how wonderful your experience was with **** and for trusting us with your service request. We will make sure that ***** gets the recognition he deserves. Please know that we will always be here if you need us.Review fromBruce F
Date: 06/15/2024
5 starsProfessional, pleasant, knowledgeable and able to schedule an appointment quickly.Thank youPuls Technologies, Inc.
Date: 06/16/2024
Great! Thank you so much for the kind words and compliment, *****. Please let us know if you need further assistance.Review fromDolores D
Date: 06/13/2024
5 starsThis technician is a perfectionist. He would not leave until that refrigerator hummed!Puls Technologies, Inc.
Date: 06/16/2024
Perfect! We are indeed grateful for this wonderful feedback and kind words towards our technician. We look forward to servicing you again soon.Review fromMelanie F
Date: 06/13/2024
1 starTerrible service...I scheduled an appointment for a churning noise that was coming from my refrigerator. The appliance was cooling on both sides (freezer and refrigerator) at that time. I scheduled the appointment to understand what the issue was if it was the compressor going bad or anything else. The technician Guisseppe made the diagnosis that it was from Freon leaking out of the freezer. He said this could be up to $600 in cost which is not worth spending $ on. Because I wasn't having any issues at the time of my appointment for the refrigerator or freezer not cooling I decided it is better to just purchase a new one later. After ********* left I noticed that not only were both sides no longer cooling but there was no water coming out of the water tap and it was no longer making ice...none of these issues I had before the appointment.Puls Technologies, Inc.
Date: 06/14/2024
Thank you for sharing your feedback with the community. We are truly sorry for any inconvenience caused that led you to score us 1 out of 5 star. Our support team will be reaching out to discuss and communicate with you in rectifying this matter.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.