Reviews

This profile includes reviews for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Puls Technologies, Inc.

  849 E Stanley Blvd PMB 203 Livermore, CA 94550-4008

  
• 

  Puls Technologies, Inc.

  444 Spear St San Francisco, CA 94105-1684

  

Review Details

• Review fromBarbara W

  Date: 05/10/2023

  5 stars
  He provided good customer service in analyzing the issue. He told us that he thought the wrong control board panel was installed on the back of the refrigerator. He contacted his office for follow-up. He told me that he would come back tomorrow to install the correct part on the refrigerator.

• Review fromJared K

  Date: 05/09/2023

  5 stars
  Jam was very efficient, friendly and knowledgeable. He did a great job.
  

  Puls Technologies, Inc.

  Date: 05/10/2023

  We are grateful for this awesome feedback, *****! It makes us happy to hear how wonderful your experience was with **** and for trusting us for your electrical service request. We will make sure that *** gets the recognition he deserves. Please know that we will always be here if you need us.

• Review fromBryan T

  Date: 05/09/2023

  4 stars
  *** was friendly and professional. He explained the problem and was up front about the cost. That's the service portion. I do feel that $500 to replace the coolant was overpriced. However, it was my refrigerator, so delaying to get another bid was out of the question.

• Review fromRobert W

  Date: 05/09/2023

  2 stars
  ****** was excellent! He was professional and very polite. He seemed to be well versed on repairs for my ******* washer. The troubling part was the **** pricing structure. The retail price for a drain water pump for my ******* washer ranges from $21.97 to $43.94. **** charges are as follows:Labor $397.00 Parts (just the water pump) $185.15 ****************** fee $14.90 (cost of background checks)Subtotal $497.05 Sales Tax $41.26 TOTAL $538.31 My technician did give me a price before starting the work. I knew that I was being overcharged as the washing machine was only $975.00 new. However I decided to have the repair made as I needed it working that day. As a former business owner I fully understand the need to to be profitable however not to the extent of charging quadruple the price of a small part. Most all companies do background checks for all new employees. This is the first time I have ever seen a company charge a customer for something that is simply a cost of doing business.I did receive a phone call about an hour before the technician was scheduled to arrive. When I asked her if she had a better idea of when the technician would arrive she only quoted me the original scheduled time of 1:00pm to 3:00pm. She was more interested in selling me a home warranty contract.After seeing what **** charges, I don't think I can afford to do business with this company.Fortunately they do have ****** who seems to be a very good employee.
  

  Puls Technologies, Inc.

  Date: 05/10/2023

  Hello ******, thank you sharing your honest feedback. Our apologies if this ever caused you any inconvenience. ****' standard pricing estimates are based on the average rates in and around your state. We do not use parts from ************* or any other online shops as they do not have warranties on the parts and we can not be sure if it would work.We are getting it directly from the manufacturer or from a certified OEM parts seller such as GE, Whirlpool, and ***** as to why the price is much more expensive. And the labor of the technician is being charged separately, as they need to get paid for their labor and travel time.

  In the meantime, we are still following up with the technician regarding your Guarantee Request. Once we receive a response from him, we will immediately update you on how to move forward with the next process. 

  
  

• Review fromDennis M

  Date: 05/08/2023

  5 stars
  ***** arrived on time and was knowledgeable in his diagnosis. He was professional and answered all my questions.

• Review fromMeide S

  Date: 05/08/2023

  5 stars
  Very quick and efficient. He did a fantastic job. I had a couple extra things to fix around the house. He was happy to fix them. He was very professional.

• Review fromCheryl T

  Date: 05/08/2023

  5 stars
  Service was great. Tech was polite and on time. He did a great job.

• Review fromTommy G

  Date: 05/07/2023

  5 stars
  Nice and informative Explained the problem and was up front about the cost

• Review fromDavid Z

  Date: 05/06/2023

  5 stars
  He did a great job finding the cause and diagnosing it. Very professional.

• Review fromTeri T

  Date: 05/06/2023

  5 stars
  The same day availability and providing the proper mount was what initially sold me! I was getting very overwhelmed trying to figure it out myself. Obi did an amazing job mounting my monstrous TV. He explained in detail why it needed to be 2 inches (means a lot in a small studio) from where I originally wanted it and provided options. He was on time, courteous and didnt rush. He made sure it was exactly how I wanted it. Fantastic service!