Complaints
Customer Complaints Summary
- 35 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to their website to download the **************** Home and Student 2019 Digital License. After the download and the confirmation email, I discovered the bold line: Please read this entire email to ensure a fast and seamless installation.*ONCE ACTIVATED ********* PRODUCTS ARE NON REFUNDABLE*
Business Response
Date: 07/08/2024
Hello,
I see that your refund request was submitted as your license was not activated. Once activated, licenses cannot be returned, which is stated on our refund policy, and is included at the top of the delivery email as an additional reminder to ensure that consumers will confirm they have purchased the correct product before activating the license.
Warm Regards,
MCS SupportInitial Complaint
Date:07/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was attempting to purchase a software license through ********** Somehow I was lured to the page for this company, which charged me twice for a ********* 365 licence (***** apiece) that they can not license. They fraudulantly charged me (TWICE) for this service, which I have not received. I wish to receive a full refund for both charges.Business Response
Date: 07/08/2024
Hello,
I do not see any orders or charges with your name and email provided. What company did you receive charges from?
Warm Regards,
MCS SupportInitial Complaint
Date:06/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed order number ********** on 5/1/24 for 10 Windows 10 licenses. 9 of the *************************************************************** are marked as invalid at **********Business Response
Date: 06/14/2024
Hi ********,
We are happy to look into the error(s) you are receiving and assist with a resolution or submit a refund request for your licenses. Please let me know how you would like to proceed. If you prefer a refund, please confirm which of the licenses you used to activate your operating system. Warm Regards,
MCS SupportCustomer Answer
Date: 06/17/2024
We only were able to use one of the 10 Windows 10 licenses. Please issue a refund for 9 licenses.
Business Response
Date: 06/18/2024
Hello,
I'm happy to submit your refund request. Please confirm the ************* digits of the license that was activated and I will get that process started for the other 9 licenses.Warm Regards,
MCS Support
Customer Answer
Date: 06/18/2024
The last 5 digits of the license that was activated is *****.Business Response
Date: 07/22/2024
Hello,
Your refund process has been initiated for the 9 unused keys. Please keep in mind that it will take 7-10 business days as the keys will be sent back to ********* for evaluation to confirm they have not been activated.
At this time, there is nothing needed on your end.
Please reach out if you have any further questions.
Warm Regards,
MCS SupportInitial Complaint
Date:06/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Software purchased never worked as advertised. Support was non-existent and was refused a refund. This is a scam!!Business Response
Date: 06/05/2024
Hello,
I see that this order was refunded on June 1. Please let me know if you need any further support.
Warm Regards,
MCS SupportCustomer Answer
Date: 06/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
Date:04/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/3/2024, I purchased a Windows 11 Professional license from ***********************************************. I promptly received what they claimed to be a valid, un-activated licensed key in my email. When I tried to used it, low and behold, the license key was already activated. When I contacted them on 4/4, requesting a refund, they said they would process my request for a refund. By 4/8, no refund had been issued. When I contacted them again, they said that it takes 1-2 weeks for a refund because they need to verify that I did not activate the license key.It does not take 2 weeks to perform any sort of electronic verification.It does not take 2 weeks to issue a refund.I anticipate they will come back to me saying that the license was already activated and they cannot give me a refund. Accusing ME of activating it.They have a very clever scam going. Over-selling Windows licenses at a substantial discount, but not so much of a discount that you would think it is too good to be true. They sell you a license key and deliver on that. They don't tell you that they are selling license keys that have already been activated, most likely hoping that the victim will give up and not pursue things further.Business Response
Date: 04/16/2024
Hello,
Your order has been refunded. Please let me know if you require any further assistance.
Warm Regards,
MCS SupportInitial Complaint
Date:03/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Re: My Choice Software License for Order #********** ********* Windows 11 Professional I had a bad feeling about the purchase.Received from My Choice Software email with convoluted instructions.Followed the instructions process THREE times and each time the Activation Key was NOT accepted and responded with,Invalid Key .Have requested a full refund with NO response from My Choice Software I BELIEVE the activation key sent to me was never valid.Below is a copy of the email key and instructions.Please read this entire email to ensure a fast and seamless installation.*ONCE ACTIVATED ********* PRODUCTS ARE NON REFUNDABLE*Hello,Thank you for your purchase of ********* Windows 11 Professional from My Choice Software! We truly appreciate your business!Please note this license will NOT work if you have the following installed:Windows 8.1 or earlier Mac OS X********* Windows 11 Professional - License keys Product Activation KeyHash :************************************ Instructions:Download the Windows 11 MediaCreationTool:*********************************************************************** (if download isn't working try copy-pasting the link into your address bar)Click on Windows 11 and your preferred backup device (USB or Disc).Insert it into the computer you want to install Windows 11 on and follow the installation prompt.Upgrading from Windows 11 Home to Professional?Disconnect from your internet connectionGo to Start Screen, click SettingsClick on System. Click on Activation.Click on Change product key. Enter this upgrade key: VK7JG-NPHTM-C97JM-9MPGT-3V66T Click next, and then follow the steps. This key will not be used to activate your Windows Operating System, rather get you to Windows 11 Professional. *If any issues with Step 3, try restarting your computer.Once you reach Windows 11 Pro, reconnect to the internet, open up the Start Screen and select Settings.Click on System then Activation.Select Change, then insert the Product Activation License Key Code above and the upgrade will be complete!Positive feedback & constructive criticism are greatly appreciated. If you are currently experiencing difficulties installing or activating your software please give us a call or email and we will resolve your issue!Business Response
Date: 03/26/2024
Hello,
I'm sorry to hear that your purchase did not work out this time. I went ahead and had the refund processed. Let me know if there is anything else I can do for you.
Warm Regards,
MCS SupportCustomer Answer
Date: 03/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:01/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After reading reviews, this site is a scam. I have tried emailing back with no response. As others have stated, they try and scam you for money then offer an older version for the same cost. Supporting picture from email has been uploaded. My Choice Software is a Scam!Business Response
Date: 01/22/2024
Hello,
I see that your order was refunded when we received an email request for refund. Please let me know if you need anything else.
Warm Regards,
MCS SupportInitial Complaint
Date:01/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I thought I was buying software from ********** As soon as the email hit my inbox, I asked for a refund. I have not installed the counterfeit software. The company has not responded to my emails.Business Response
Date: 01/11/2024
Hello,
I see that we have been in communication regarding this request and we have been unable to submit a refund request as there is a dispute in place with the credit card company. We will be happy to submit a refund request if you'd like to call your credit card company to rescind the dispute, otherwise we will communicate with them directly. Please let me know how you'd like to proceed.
Warm Regards,
MCS SupportCustomer Answer
Date: 01/12/2024
A I have told the company, my credit card company gave me until 01/15 to resolve this problem without their action. It if is not resolved by 01/15, I will call them again and they will refund my money. It would be much easier if the company simply refunds my money before 01/15.Business Response
Date: 01/12/2024
Hi *****,
Can you clarify for me if there is a dispute currently in place with the credit card company?
Warm Regards,
MCS SupportInitial Complaint
Date:01/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered software to be delivered basically within the hour. Claim Backorder????Business Response
Date: 01/08/2024
Hello,
I see that your product was out of stock upon order and you received a free upgrade the following day once we had inventory to do so. Please let me know if you have any further questions.
Warm Regards,
MCS SupportCustomer Answer
Date: 01/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:12/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was trying to purchase software from ********** but after I entered my information on this site, but BEFORE I clicked confirm my purchase it automatically charged my card. Also, I was supposed to receive the product within 30 minutes, and have not received it. I believe this site to be a scam. I would like my money back, based on the fact that 1. I did not confirm this purchase, and 2. I did not receive the product. I would like my money refunded immediately. The order number is #**********/ Customer ID: *************. Purchase was on 12/25/23. Thank you.Business Response
Date: 12/26/2023
Hello,
Our offices were closed yesterday, however I see that your product was delivered overnight. Please let me know if you need any further assistance.
Warm Regards,
MCS Support
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