Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase online from this vendor for MS ******** licensing. After the sale was completed, they changed the product description and called to inform me that I had entered into a contract that my payment was only 1/3 of the full product price. When I told them that I needed the product that they had already sold me, they said that all they could do was a refund. On top of that, when I reached out to communicate with several of their employees, I have had zero communication back from their end.

  

  Business Response

  Date: 09/01/2022

  Hello,

  I've looked into this and it appears the customer, ****, called and spoke with one of our representatives, on two different occasions. The first call was two weeks before the purchase was made. The second call was one hour before the purchase was made. On both occasions, the representative quoted **** on the correct products he would require for what was discussed. The customer decided to purchase a different product, which was not quoted or recommended. The product he purchased was a one year CAL license, which would require two additional purchases, each of the next two years before owning outright, as that is how the ********* Open Value program is designed.The title of the product was and still is:

  ********* ************************ 1 User CAL License & ********************** Assurance Open Value 1 Year
  The title states this is a 1 Year license. Unfortunately, the body of the product page had some verbiage that has since been edited so future customers are not confused or feel misled. Because of the verbiage, an offer was given to ***** to purchase the correct licenses at a discount or, alternatively, we could refund the entire purchase.
  We have not heard from the customer, since the discount offer was made, until this complaint. His refund is available at any time or he can proceed with purchasing the correct product at the discounted price.

  Please let  know if you need any further clarification

  Warm Regards,

  MCS Support

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Office 365 software to be provided electronically from this company. I had difficulty downloading the software and contacted the company for assistance requesting a refund which was denied. Upon downloading the software the activation key was invalid. Again I contacted the company requesting a refund and was advised my purchase was outside the refund window. Though the policy states 30 days on software, it reads as though electronic software is refundable if it has not been activated. I purchased software directly from ********* that installed and activated within minutes because I could not receive assistance from this company after hours and ********* had told me I had to request a new product from the company since my activation code was invalid. I'm not sure why obtaining a refund on a product I was provided that was invalid essentially defective by no fault of my own is so difficult.

  

  Business Response

  Date: 08/22/2022

  Hello,

   

  Unfortunately, we were unable to provide a refund for this product as the request was received 8 months after the purchase, and our refund policy s 30 days, as outlined here: https://www.mychoicesoftware.com/pages/shipping-returns. We are, however, still happy to assist you with getting your product up and running.

   

  Warm Regards,
  
  ************
  MCS Support