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Business Profile

Banking Services

Citi

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Visit Website(212) 559-1000Write a Review

About

This business has 1 alert

Important information

  • Customer Complaint:
    Please be advised that due to the volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Overview

Headquarters

Citi

388 Greenwich St

New York, NY 10013-2362

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Find a Location

Citi has 1111 locations, listed below.

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    BBB Accreditation & Rating

    Citi is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Rating

    D-

    Reasons for rating

    • 85 complaint(s) filed against business that were not resolved
    • Failure to respond to 3 complaint(s) filed against business
    More InformationHow are BBB ratings calculated?

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    About This Business

    Years in Business: 214

    Business Details

    Local BBB:
    BBB Serving Metropolitan New York
    BBB File Opened:
    7/21/2006
    Business Started:
    1/1/1812
    Type of Entity:
    Corporation
    Alternate Names:
    Citi Prepaid Services
    Citibank
    Banamex USA (BUSA)
    Citifinancial Servicing LLC
    Citibank N.A.
    Citigroup Global Markets Holdings Inc.
    CitiCapital
    Citicorp Trust Bank
    CitiMortgage, Inc.
    CitiFinancial Mortgage Co.
    Citigroup
    Citicapital - Commercial Business Group
    Business Management:
    Mr. Richard D. Parsons, Chairman
    Renee Woods, VP Services Oversight Operations for Citi Financial AUTO
    Ms. Jane Fraser, CEO

    Additional Contact Information

    Principal Contacts
    Mr. Richard D. Parsons, Chairman
    Renee Woods, VP Services Oversight Operations for Citi Financial AUTO
    Ms. Jane Fraser, CEO
    Fax numbers
    Other Fax: (646) 862-9780
    Other Fax: (423) 477-6557
    Additional Phone Numbers
    Other Phone: (800) 285-3000
    Other Phone: (800) 667-8424
    Other Phone: (281) 754-1500
    Other Phone: (800) 925-2484
    Other Phone: (410) 332-2980
    Other Phone: (423) 477-6928
    Other Phone: (877) 850-1926
    Additional Websites
    banamexusa.com

    Licensing information

    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

    Additional Information

    Business Categories
    Banking Services, Financial Services, Mortgage Broker, Financial Planning Consultants, Bank, Investment Security

    Latest Reviews

    • Miki S

      "I echo what others have listed here. Citi is a horrible institution to do business with that lacks any client care at all." ... Read full review

    • Geoffrey V

      "If I could give Citi Bank a -10 I would. Worst customer service, The prompts don't work and will hang up on you, if you do get a agent, unless your from REMOVEDyou will not understand a word they say then get "disconnected"." ... Read full review

    • Matthew S

      "God awful. I just want to call into to use their automated phone systems to make my payments like I do with ALL MY OTHER CREDIT CARDS, but for some reason as soon as I enter the last four digits of my credit card info to clarify my account info, it automatically redirects me to a representative." ... Read full review

    View all Reviews

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    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.