Reviews
Customer Review Ratings
Average of 907 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBrandi J
Date: 01/26/2024
5 starsAlways have a great experience with iHerb. Delivery is smooth, seamless and free with a reasonable minimum.
iHerb LLC
Date: 01/29/2024
Dear Valued Customer,Thank you for shopping with us and for taking the time to leave a review of your experience. We hope you enjoy all of the products you ordered and wish you the best of health!Review fromAndrew W
Date: 01/26/2024
1 starVery poor customer service, in my opinion. This package I ordered from iHerb was never delivered. The tracking number shows that it was sent for delivery at 6:14 am on a Saturday, then around one hour later, at 7:15 am the status was "return to origin". It seems that no real attempt was made. I suspect it is because I am in an apartment building, and in the past, the delivery person has asked that I come down instead of making them take the elevator.The worst part of the experience occurred when I asked iHerb for a reship of the item since I was willing to give the company another chance to deliver it.The request was declined. They asked that I resubmit my shipping information, however I double-checked and the information originally provided to iHerb was correct. I have also used the same shipping information in the past with iHerb. I am now seeking my money back and will submit a credit card chargeback since iHerb is acting in bad faith, in my opinion. I am opening a dispute and hope that the customer service practices at ********************** can be improved.iHerb LLC
Date: 01/29/2024
Dear Valued Customer,We never want anyone to have the experience you reported and thank you for providing the order number along with this review. Looing into the tracking information, it doesn't appear to us that it was delivered. However, it should have been delivered by now and is several days late.As a result, we have moved forward with providing a refund for this order. Please allow **** business days for the funds to appear back in the account associated with order payment. Please be aware, initiating a chargeback actually will block the refund from occurring. Hopefully you have not started that chargeback process yet.Again, we sincerely apologize for your experience and hope this shows how much we care. Should you have any further questions or concerns, please don't hesitate to contact our Customer Support team.Review fromRichard T
Date: 01/20/2024
1 starPlease be careful for I went through the worst experience i ever received in mywholelife, the costumer service treated me so bad, the *** delivered Iherb package damaged and left a notification for the Iherb but the Iherb costumer service didn't care, tried to reason with them on chat room for 4 hours but they continued by saying they don't care to solve it, as simple as calling **** The Iherb is scam, and is so terrible ?? a real nightmareiHerb LLC
Date: 02/23/2024
Dear Valued Customer, We are sorry to hear this and would like to review everything in an effort to help. May you please provide the order number for this effected order? Once received, we will expedite this investigation.We are standing by to help and hope to hear from you soon.Review fromShelie G
Date: 01/19/2024
1 starI ordered a few products which I loved and got them on auto ship. One product was every other month and another product was every third month. The first auto ship came and I didnt need it so I went to look on my account with them and I could not login. so I went to PayPal and PayPal with the transaction how they were paid. There is a contact us button. One is a chat button which did not work and it stated that it did not work to email them. I emailed them at the email address they told me to and it came back to me and said there is no domain named that. The phone number thats attached to the transaction that I had with them which is *********************, di through and it said we do not deal with any issues through phone number, go through an email or chat. When you go to either one of them they do not work. I went to PayPal and told them I wanted to refund because I cannot cancel the said auto ships. PayPal gave me the money back which I was happy and then all of a sudden I got another email stating an auto ship is going. I took the email where they sent me. I had an auto ship and I thought Ill write them there. I sent them an email back and said please cancel all auto ships under my account because I cannot login anymore. It came back and said there is no such email domain. The company is a scam they get you into an auto ship and then they lock you out of your account and theres no way of contacting them to stop the auto ships. Beware! If the company writes back and tells me that everything is perfect and the BBB does nothing you guys are blind because you have a ton of complaints on this company and something needs to be done because they are a rip off!!!! BUYER BEWARE!!!!!iHerb LLC
Date: 01/22/2024
Dear Valued Customer,We never want anyone to have the experience you have reported and apologize. The email associated with this review leads us to an account that is not blocked so you should have no issues accessing it. Also, there are currently 5 items which are subscribed to our *************** program. To cancel your subscriptions, simply login to your account, go to your subscriptions page, locate each item and select cancel.Are you still having issues logging into your account? If so, it is not due to your account being blocked. You may go to our Contact Us page and choose to submit a support ticket by selecting 'Write a message'. After doing so, an agent will typically respond within 24 hours. Make sure to include as much information and as many details as needed so the agent can assist you as best as possible.We hope we have helped and wish you the best of health.Review fromJOH O
Date: 01/08/2024
1 starI made Order 522...59 in November and have not reeived it. It is imporssible to get any information. There has been zero communication isnce the order confirmation. No phone service for support and no email unless you have an "account" which it isdicates mine is deactivated. The chat is an endless loop trying to get you to login to the deactivated account. This has been a super frutrating and terrible customer experince, It is hard to imagne worse customer support. It would appear that this may be fraud. If they do not respond, I will consider this an outright scam.iHerb LLC
Date: 01/10/2024
Dear Valued Customer,We never want anyone to have the experience you reported and sincerely apologize. Account security and customer safety are our top priorities at **********************. Although we use the latest methods and software to accurately identify risks, in this instance, we fell short and incorrectly deactivated your account. As a result, the order was canceled and never shipped. The pending transaction was voided and the funds should have returned to the financial account associated with order payment within a few days.Again, we sincerely apologize for this incident and it has been escalated to the appropriate teams for awareness and operational improvement. Your account has been reactivated and we hope you decide to give us another chance in the future. Please don't hesitate to contact our Customer Support team should you have any further questions and we wish you the best of health.Review fromCliff K
Date: 01/05/2024
1 starI expected my package to be delivered on time today Friday the 5th of January but it has not arrived yet and now the post office says it will be delivered on Sunday the 7th which is impossible. I'm not paying any fees for your problem.iHerb LLC
Date: 01/10/2024
Dear Valued Customer,We are sorry to hear of any issues and have escalated what you have reported to our Global Logistics team. In the meantime, we see that an agent was able to *********** credit for this order to be used on a future purchase. Although we never want anything like this to occur, we are glad that an agent was able to assist you.However, if we have looked into the wrong order or misunderstood anything, please don't hesitate to contact our Customer Support team for further assistance. Again, we apologize for this experience and hope you decide to give us another chance in the future.Review fromNoey C
Date: 01/04/2024
5 starsGreat seller Ive used for years! Fast shipper with very responsive customer service and good priced products. iHerb is my first go-to vendor :)iHerb LLC
Date: 01/10/2024
Dear Valued Customer,We love hearing from our loyal customers like yourself and thank you for taking the time to leave a review of your shopping experiences! We hope you decide to visit us again sometime soon and wish you the best of health.Review fromRobert D
Date: 01/01/2024
1 starBad communication, website doesn't allow purchases. Have no issue buying anywhere else, I believe they are having issues with their processor.I gave up making purchases with these guys and would not recommend them.iHerb LLC
Date: 01/10/2024
Dear Valued Customer,We apologize for what you have reported in your review. We see that you were able to place orders on 12/13/2023 and 12/17/2023. However, it appears you canceled the order placed on 12/17/2023. Did the issue you mentioned occur after these orders or during these orders? Also, what happened when trying to place your order? Did you see any error messages or were you prompted to do anything further?The more we know the better able we are to resolve any issue and enhance the shopping experience. We truly value the feedback we receive from our customers and are always listening. We hope to hear back from you and, again, sincerely apologize for what you reported in your review.Review fromGreg M
Date: 12/19/2023
1 starI ordered a couple products. They didn't arrive on the dates given.It's frustrating trying to contact the company's customer service. The email they give comes back each time "undeliverable". I called the customer service phone number, but they no longer take customer service calls and complaints. After much searching I found another phone number and called it and iHerb security answered. She told me I'd have to call the customer service number of. I told her the prompts on their message system says they no longer take customer service calls. She said she didn't know anything about that and couldn't help me.Obviously iHerb intentionally makes it, difficult-to-impossible, to reach them. Now I'll probably be out of my money. Not happy. In my estimation, iHerb is not a good company. There must be some legal way to hold iHerb and companies like them responsible and accountable for their uncaring attitude toward the very people, (customers), who keep them in business and earning the profits they have become accustomed with. I doubt this review will have any affect. It seems BBB dissuades people from filing an actual complaint by offering up a review in its place.iHerb LLC
Date: 12/21/2023
Dear Valued Customer, We are sorry to hear of this experience. We offer 24/7 email support, live chat support during the available posted hours, and our Virtual Assistance which can answer the most common questions. Regardless, we are happy to look into this further.The tracking page provided for your order says that delivery has been late. We always suggest checking the tracking information for the latest status of your order. However, since it has exceeded the estimated delivery date, we have moved forward with providing a full refund. Please allow **** business days for the funds to appear back in the financial account associated with order payment.We suggest contacting the carrier directly to see what may be occurring. If they delivery your package at a later date, please consider it complimentary for your troubles. Should you have any further questions or concerns, please don't hesitate to contact our Customer Support team.Review fromDuke S
Date: 12/15/2023
1 starI made a terrible decision to try this company's Organic Protein Powder from ******** The large plastic jar costs nearly $18! It's a 22 mile round trip from my house. When I got it home, I tried to make a protein shake. I could not remove the plastic lid! Tried every trick I knew; even went to a neighbor 's house **** Football Player), he could not budge it either! I decided to send an email to them, since it was after hrs. After 4 days of emails back and forth, me sending 9 photos of the welded-on lid, I got one suggestion - try heat. Took about 15 minutes of hot water/hair dryer - the lid finally came off! After it was removed, it was obvious that the white cardboard circular seal over the jar top was too large and extended past the edge of the jar so far, that the lid screwed right into the plastic lid (you could see the thread **** cut right into the cardboard). I fully explained that to iHerb and asked how their QC **** could miss that? They could NOT have cared any less! NO apology and NO offer of any discount for ALL my time and correspondence telling them WHY their product seal failed! They DON'T care about customers and if you have a problem, you can always ******** miles and bring it back! I will NEVER buy from them again. I want to buy from companies that care about consumers! You should too!iHerb LLC
Date: 12/18/2023
Dear Valued Customer,We are sorry for what you have reported in your review above and would like to know more. This incident has been escalated as well. However, since this product was purchased at ******* and through *******, they are the ones to go to for any reimbursement or compensation. Any incident like the one reported in your review is a top priority for us. Once again, we apologize for what you have reported and wish you the best of health.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.