Reviews

Review Details

• Review fromEt W

  Date: 06/04/2024

  1 star
  I wish I could give 0 stars to this platform.Placed an order, paid for it...My order got cancelled, money refunded and my account terminated - no explanation, nothing.Pathetic, and comments below shows how much they care about their customers.
  

  iHerb LLC

  Date: 06/05/2024

  Dear Valued Customer,We are sorry for this experience and are glad to help. Account security and customer safety are our highest priorities. While we use the latest methods to accurately identify concerns, in this instance, we fell short and incorrectly deactivated your account.As a result, the order was cancelled, never shipped, and the pending transaction was made void. The funds should return to the financial account associated with order payment within 7-10 days of order cancellation. iHerb never receives payment until after orders have shipped to avoid any issues.However, your account has been reactivated and this shouldn't occur again. We hope you decide to give us another chance in the future to show you why millions of customers shop with us on a routine basis. We wish you the best of health and please don't hesitate to contact our Customer Support team should you have any further questions or concerns.
  

  iHerb LLC

  Date: 06/05/2024

  Dear Valued Customer,We are sorry for this experience and are glad to help. Account security and customer safety are our highest priorities. While we use the latest methods to accurately identify concerns, in this instance, we fell short and incorrectly deactivated your account.As a result, the order was cancelled, never shipped, and the pending transaction was made void. The funds should return to the financial account associated with order payment within 7-10 days of order cancellation. iHerb never receives payment until after orders have shipped to avoid any issues.However, your account has been reactivated and this shouldn't occur again. We hope you decide to give us another chance in the future to show you why millions of customers shop with us on a routine basis. We wish you the best of health and please don't hesitate to contact our Customer Support team should you have any further questions or concerns.

• Review fromBeverly B

  Date: 06/04/2024

  1 star
  I need to give a zero. Purchased a product and never got it. Can't get in touch with them. So mad.
  

  iHerb LLC

  Date: 06/05/2024

  Dear Valued Customer,We want to help and are sorry for any inconvenience. However, in order for us to do so, we need the order number to reference. May you please provide that in an updated version of this review? Once received, we will expedite this investigation.We are standing by to help and hope to hear from you soon.

• Review fromEvaElizabeth F

  Date: 06/02/2024

  1 star
  I had been ordering from I herb for a few months now . Everything was fine. I went to order the same order again and cannot . I had to open a new account and used my ******** profile . I entered my same info , credit card everything the same that I had been using and it will not process my order . After reading ALL of the other bad reviews sharing the exact same sentiments I see that I am one of many who are beyond frustrated . There is no where to call or no one to talk to . the chat its. a bot that loops around uselessly .I have tried for Horus to place my order and cannot do so . HORRIBLE WEBSITE,. I went into my gmails to try to find old gmails from my many prior orders and there are NONE. Very odd , unethical , unpredictable , unprofessional , zero customer service . ********************** is AWFUL and should be shut down . they can keep their 3 dollar discount .
  

  iHerb LLC

  Date: 06/14/2024

  Dear Valued Customer,We are sorry for any issues. Cards may be declined or not accepted for a number of reasons, however, these are not disclosed to us due to privacy laws. If this occurs, we suggest using another card of payment method such as PayPal, Apple Pay, etc.. If you need any help, please don't hesitate to contact our Customer Support team.You may do so by going to our **************** page and either chatting with an agent during the available live chat hours, creating a support ticket by selecting 'Write a message', or by interacting with our Virtual Assistant which may answer the most common questions.Regardless, we are standing by to help if you still need it and wish you the best of health.

• Review fromAnna G

  Date: 05/30/2024

  1 star
  The exact same problems as everyone else. I am calling my bank to send a dispute claim because I want my money back. The worst BS I have ever dealt with.
  

  iHerb LLC

  Date: 05/31/2024

  Dear Valued Customer,We sincerely apologize for this issue. Account security and customer safety are our highest priorities. Although we do our best to accurately identify concerns, in this instance, we fell short. As a result, the order was cancelled, never shipped, and the pending transaction was made void. The funds should appear back in the financial account associated with order payment within 7-10 business days.iHerb never receives payment until after orders have shipped to avoid any issues. Your account has been reactivated and this frustrating experience shouldn't occur again. We sincerely apologize for this matter and hope you decide to give us another chance in the near future. Please don't hesitate to contact our Customer Support team should you have any further questions and we wish you the best of health.

• Review fromJim L

  Date: 05/28/2024

  1 star
  iherb shouldn't do any online business, most of the time the tracking numbers don't exist and will take forever to ship. They will also charge to your account without your authorization.
  

  iHerb LLC

  Date: 05/29/2024

  Dear Valued Customer,We regret to hear of any issues and sincerely apologize for any frustration. We'd love to look into this further to see what occurred in this specific situation but, unfortunately, the email provided with your review is not linked to an iHerb account. May you please provide the order number so that we could investigate what occurred further?We are standing by to help and hope to hear from you soon.

• Review fromSally H

  Date: 05/24/2024

  1 star
  This is the absolute WORST most unprofessional company I have ever dealt with. I found them in **** as giving military discounts. So I assumed they were legit and I was excited to start getting my supplements from a company that honored those who serve. I signed up and made my first order (which totaled $220 with the discount) and got a confirmation and shipping notice. The day it was to be delivered, my husband and I were both here and even working on our front porch painting the shutters. Yet, when I checked the tracking at the end of the day to find out where the package was, I saw "attempted delivery, Unsuccessful." I then checked our security cameras to confirm there was no attempt (so their carrier Tforce lies!) and then called the carrier who said, too late we already sent it back. So then I tried to contact iHerb to find out how soon I could get another shipment and discover this is no way to speak to a human being. I understand not having agents take orders but if there is a problem with an order, they need to make a person available. I had 3 tries with the message system and 2 tries with the chat feature. I thought I had finally succeeded in getting it worked out but then got an e-mail that said the refund was cancelled (as I didn't want a refund, I wanted a reshipment) but a new order made that was charging me again. I tried desperately to reach someone and even found their corporate number for the HR **** and left a message that was never returned. It was an unbelievable sequence of frustrating and confusing mistakes made as a result of a lying carrier and a company too cheap to provide even the slightest customer support. To top it off, when I went to log in to check to see if they might have shipped a 2nd order, which they never actually shipped, I found they had deactivated my account. Unbelievable. Thankfully, credit card companies reverse charges. This company should be shut down.
  

  iHerb LLC

  Date: 05/29/2024

  Dear Valued Customer,We are sorry for any issues with delivery and we are happy to investigate this further. However, we can see that you were able to contact Customer Support but a chargeback was made for this order. Unfortunately, this chargeback actually blocks any attempt to refund or compensate you in any manner. In order for us to do so, the chargeback and any claim made with the payment provider must be closed out. Only then can any compensation be processed.This issue has also been escalated to our Global Logistics team for review and awareness purposes. We monitor the performance of all of our shipping partners to ensure they are providing the quality service our customers deserve and have come to expect.Please don't hesitate to contact our Customer Support team and work with them further so that we may help. We apologize for any inconvenience and are standing by to help you further if desired.

• Review fromMary M

  Date: 05/20/2024

  5 stars
  I have shopped on-line for several years and NEVER had a problem With iHerb. Their products are top of the line, the prices are hard to beat and shipping is prompt and often free with a minimum purchase. I really like doing business with them. (And I'm not inclined to complete reviews). **********
  

  iHerb LLC

  Date: 05/21/2024

  Dear Valued Customer,We are always glad to hear from our loyal iHerb family and thank you for taking the time to leave a review of your experiences! Don't forget to review the products you have purchased to earn Rewards Credit and to help others in their shopping decisions.Your decision to shop with us is not taken for granted and we wish you the best of health!

• Review fromRonald S

  Date: 05/12/2024

  1 star
  Not impressed, order promised delivery 5 days ago and they haven't even shipped yet. Account was deactivated by them and after about 45 minutes of digging I found a link to contact them. Someone in ***** finally answered but was unable to help. I was under the impression they were in **********. Contrary to what they claim I was charged when the order was placed, at this point I think that I'll probably neither see the product or get a refund. If given the choice I'll take my money back and not deal with them again.
  

  iHerb LLC

  Date: 05/13/2024

  Dear Valued Customer,We sincerely apologize for this frustrating experience and are glad to help. Account security and customer safety are our highest concerns. Accordingly, by using several methods, we do our best to accurately identify concerns. However, in this instance, we fell short and incorrectly deactivated your account. As a result, the order was cancelled, never shipped, and the pending transactions made void. The funds were never received by iHerb as we do not process and receive payment until after orders have shipped. The funds should appear back in the financial account associated with order payment within 7-10 business days.Your account has been reactivated and this shouldn't occur again. Once again, we sincerely apologize for this experience as we wish it never happened. Our teams are actively working to enhance every aspect of our operations, including this. Please don't hesitate to contact our Customer Support team should you have any further questions or concerns and we hope you decide to give us another chance in the future.

• Review fromBarry S

  Date: 05/10/2024

  1 star
  No phone for vision impaired/. No way to run a business in 2024.
  

  iHerb LLC

  Date: 05/13/2024

  Dear Valued Customer,We apologize for any issues while shopping with us. Unfortunately, due to the scope of our global operations and other concerns, we cannot have agents or other employees assist customers in placing orders. This is due to privacy concerns and our desire to keep our customers completely safe while shopping with us.However, we do offer 24/7 email support and live chat support during the available shopping hours. We assume that these support systems may work since you were able to leave a review. However, if not, we sincerely apologize. We wish you the best of health.

• Review fromRyan P

  Date: 05/06/2024

  1 star
  iHerb, I have no idea what is going on. I ordered for the first time and my order was marked as delivered at my front door yet never received by myself. I had to waste my time reaching out to all neighbors in my block and embarrassed myself. I have never heard of the carrier chosen, which is ******* as well. Usually *** and ***** will provide pictures on where the package got delivered at. Now the worst part is, no iHerb customer care is available for a live chat or call, and I am seriously feeling that I have been left hanging like this without any help. I would rather get a refund from iHerb at this point, back to my original payment method.
  

  iHerb LLC

  Date: 05/08/2024

  Dear Valued Customer,We sincerely apologize for this matter and the frustration that must have resulted. After looking into this further, we have moved forward with a refund for the order. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment. This is never an experience we want anyone to have while shopping with us.We hope this shows how much we care and hope that you decide to give us another chance in the future. Please don't hesitate to contact our Customer Support team should you have any further questions or concerns.