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Average of 907 Customer Reviews
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Review fromCatherine H.
Date: 08/29/2024
1 starThis company continues to send product that I havent ordered They charge my discover card and I have no way to stop them I have tried the phone number I finally found No response The web site customer support goes nowhere I stopped payment this time but they will continue to harrass me and try to send me more product Iherb gives me no way to make a cancellation
iHerb LLC
Date: 08/30/2024
Dear Valued Customer,We are sorry to hear of any issues with a subscription and we are glad to help. However, the email provided with your review is not linked to any account. May you please provide a past order number or the correct email associated with the iHerb account so that we may investigate this further? Once received, we will gladly expedite this investigation.We are standing by to help and hope to hear from you soon.Review fromZiba K
Date: 08/27/2024
1 starI use this company without bad surprise when I was living in **. Now I am living in ****** and just last week I passed an order with them and they vandalized my bank account! I might have hire a lawyer .They have changed and now they are officially lined up with the thieves. Think twice before using this company, this is a warning.iHerb LLC
Date: 08/29/2024
Dear Valued Customer,We are in no way involved in any criminal activity and these are unfounded defamation claims.. If needing any help or support, please contact our Customer Support team.Review fromFran D
Date: 08/23/2024
5 starsGreat selection, super specials and fast shipping. Good, helpful reviews.iHerb LLC
Date: 08/29/2024
Dear Valued Customer,Thank you for taking the time to leave a review of your shopping experience with us! We look forward to your next visit and wish you the best of health.Review fromRuben M
Date: 08/18/2024
1 starIherb scammed me $40 I ordered something that the carrier lost and they said I had to contact the carrier, so I did and was told by the carrier they couldn't find my package. In turn I requested a refund from iherb and was denied 3 times. Shady business beware.iHerb LLC
Date: 08/19/2024
Dear Valued Customer,
We are sorry to hear of any experience. However, after looking up the orders associated with the email account for this review, we see a recent order that the carrier claims was delivered. May you please provide the order number of concern in an updated version of this review so we may investigate further?
We are standing by to help and hope to hear from you soon.Review fromLi M
Date: 08/15/2024
5 starsGood company. Fast shipping. They stock safe, healthy, and environmentally friendly products. They are competitive, have sales and pass on savings to us customers.iHerb LLC
Date: 08/16/2024
Dear Valued Customer,Thank you for taking the time out of your day to let everyone know about your experience with us! We look forward to your next visit and wish you the best of health.Review fromBarri S
Date: 08/13/2024
1 starThis is about a problem i had with iherb, and a product i ordered from them thu Amazon.It should be "No Stars"!I ordered 4 boxes of ******'s "Super Fruit organic freezie pops" 30 per box, for $8.33 a box, but when they arrived it was the reg 10 count bag.Which I can but just down the road from *********** for $4.99 a bag! They refuse to answer my emails. Maybe I should have realized, the old proverb, "If it seems to good to be true, it usually is!!" But, my diet is so strict and I can't have any kinds of sugar, but can have 100% juices and fruits, if I'm careful. And I never would have expected this from Amazon... I dealt with iHerb before and had a problem with them and they tried to put the blame on the manufactor, and I told them as a business owner, and I sell a bad product, of someone else, I'M STILL RESPONSIBLE, to the customer and can take it up with the manufactor on my own after I've settled up with the customer... I bought it from THEM, not the Manfactor!! Oh and I brought my complaint to Amazon and they made good on it and I told them I wanted iHerb taken off the Amazon site, as there was no notice, in the ad that I was dealing with iHerb and not Amazon. SO... save your money and the heartache, if you see their name "iHerb" run the other way... 2 times I dealt with them and both times it was a disaster, & the second one was a straight out RIP-OFF!!!.. I ordered 120 pops and only recieved 40, and no response from iHerb at all!!! PLEASE!! AVOID AT ALL COSTS!!!iHerb LLC
Date: 08/14/2024
Dear Valued Customer,We are sorry to hear of this issue. However, since Amazon retailed this product, you did the correct action by dealing with them. iHerb is not responsible for products sold on Amazon and we are glad to hear they decided to compensate you for any issues. In the future, we recommend purchasing products directly from our site iHerb.com and/or our official app to avoid any issues. Our app may be found in any of the app stores and provides a smooth shopping experience.Regardless, we are glad Amazon took care of you and wish you the best of health.Review fromJoyce C
Date: 08/06/2024
1 starI am really disappointed with i-Herb. I ordered Vitamin Code Liquid (1 Bottle) on July 18/24 and received it July 26. They shipped it to ****** no problem but I wanted to order another 2 bottles and had major problems ordering. Every time I went to check out they sent me to a customer representative and there is no toll-free number or any number you can contact them. They have a virtual assistance that is useless and want you to send them an email. I have emailed them a couple of times and they can't answer why I can't get the order through. It is not a good practice of any company when they don't have a phone number to resolve an issue. I see the customer rating is at a 2 out of 5 and I can see why. They want you to order from them but the customer service is terrible.I'm still waiting for them to email me back.iHerb LLC
Date: 08/07/2024
Dear Valued Customer,We are sorry to hear of this experience and we have been unable to replicate this issue on our end. Our teams are continuing to look into what may have occurred but, as of this moment, this seems to not be impacting other users. We are always looking at enhancing every aspect of our shopping experience, including Customer Support. At this time, we currently offer live chat during the available posted hours, 24/7 email support, and our Virtual Assistant which may answer the most common questions. When submitting a support ticket (24/7 email support), please allow a few hours for our trained agents to respond. We apologize for any inconvenience and wish you the best of health.Review fromJenny P
Date: 08/01/2024
5 starsExcellent company. Offers great offers on *************** (my Favorite) quick shipping and I'm always pleased with my ordersiHerb LLC
Date: 08/05/2024
Dear Valued Customer,We are glad to hear that you have had a 5-star shopping experience with us! Thank you for taking the time to leave a review and we wish you the best of health.Review fromKia J
Date: 08/01/2024
1 starTerrible ***************** They say they have delivered the product, but probably to a wrong address(!) but I never received it. Now after one month, they are denying my refund request, asking me to go door by door and ask all the neighbours! Or follow up with the carrier myself without even providing their contact information! Absolute ripoff!iHerb LLC
Date: 08/05/2024
Dear Valued Customer,We regret to hear of any issues with receiving your order and want to help. However, in order order for us to investigate anything further, we need the order number. May you please provide that in an updated version of this review? Once received, we can expedite this matter for review.We are standing by to help and hope to hear from you soon.Review fromYolie D
Date: 07/31/2024
5 starsI have been using iHerb for many years, I absolutely love it. Their site has many choices and I can easily find what I need. I highly recommend them to my friends, family and co-workers. Fast shipping and have never had one issue. All products are packaged with care.iHerb LLC
Date: 08/01/2024
Dear Valued Customer,We are glad to hear that you have had amazing shopping experiences with us and thank you for taking the time to leave a review! We hope you decide to visit our store sometime again in the near future and we wish you the best of health.
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