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Business Profile

Property Management

Trinity Property Consultants

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Trinity Property Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see

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Trinity Property Consultants has 113 locations, listed below.

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    Customer Complaints Summary

    • 178 total complaints in the last 3 years.
    • 57 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to highlight several ongoing issues with Arrive2801 that have severely impacted my living situation, and I respectfully request immediate assistance in facilitating a ************* a disabled individual, access to hot water is essential for my health and daily needs. Unfortunately, for the past 72 hours, I have been dealing with only lukewarm or cold water coming from my shower, despite repeated maintenance requests. I have received no response from the staff. Furthermore, I have an outstanding maintenance request that has gone unresolved for over two months concerning a broken toilet paper holder. Maintenance has claimed to fix this issue multiple times, but it remains broken (please see the attached photo for reference). This is in addition to nearly two months of waiting for the repair of a leaking ceiling in my bathroom, which almost led to mold growth, and the ongoing pest problems in the apartment that have not been addressed.Additionally, for the past two weeks, the fire alarms in the building have been going off at random hours, particularly at night, causing significant disruption to my household and distress to my children. This issue has yet to be resolved.I have also attempted to discuss my lease renewal with the leasing office, particularly regarding my right to request a rent reduction or apply specials under state and federal regulations. However, my inquiries have gone unanswered. Moreover, I have informed the office of a court-ordered restraining order for protection from an abusive ex, yet no action has been taken to safeguard myself and my family.While these are ongoing concerns, my immediate priority is to restore consistent access to hot water and ensure that the necessary maintenance tasks are completed by someone other than the individual who has repeatedly failed to resolve these issues. The lack of response and disregard for these matters does not reflect the good-faith business practices that should be expected.

    • Initial Complaint

      Date:09/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved into this Senior Living Ctr. on September 2, 2024, two days later I was awakened by alarms going off with voice saying...fire, fire. Ran out of the building, firemen came and they stated the smoke detectors needed to be replaced immediately as they were filled with dust/dirt; next I find I have a bathroom light shorting out when you turn it on it blinks and so doesn't the plug. I have a video of this. Only have a fan light in the bathroom for two weeks. At the same time another light does not work in the kitchen; all the parts are all over the counter as he is in the process of figuring out what is wrong. Finally into the third week, he replaces the light. A few days later I noticed the light is separating from the ceiling and it could fall down at any time with glass all over the place. Supposedly we will fix tomorrow; of course, they didn't. It is still hanging. I am totally disillusioned by this "senior complex" paying a premium rent.

    • Initial Complaint

      Date:09/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not eligible for this debt QUALIA COLLECTION SE **************************************************** I Do Not have a contract with Quaila Collactions they did not provide me with the original contract as I requested

    • Initial Complaint

      Date:09/23/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mail sent 9/13, checked office for mail the 19th, 20th, and 23rd the office still does not have my mail. The mail had money/money card in it. The tracking stated the mail been delivered . While in the office getting my mail, another resident stated anytime she picks her mail up it is open, its been going on for a year.

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We lived at ****************** in ***, **. These ppl are trying to tell us that we owe them almost $10000. We do not agree with that, yes we were evicted and owe for that, but that other stuff I refuse to pay. They are charging us for a new carpet when that carpet couldve been cleaned, the carpet was damaged beyond repair, that is a lie too. They lied about the master bathroom tub and are trying to charge us for 2 new tubs. The other tub might have been scratched from my son trying to clean it, but that master bathroom tub was just fine. We also asked these ppl about the move in checklist we provided when we first moved in that lists everything that was wrong with that place and somehow they conveniently cant find it, yeah ok. What can you all do to help us please?

    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arrive ******** was supposed to send my refund of $150.00. I keep calling them and I spoke with the manager i was told the check was going to be sent to me 4 weeks ago and I called again and no one has returned any of my emails nor calls. This ongoing situations has been going on since May 2023. I have screen shots of the email from the manager stating I would be receiving the check Friday August 15th, 2024. He is not returning any of my calls.

    • Initial Complaint

      Date:09/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When arriving for move-in I was given the keys to a disgusting apartment. Stickers and nails all over the walls, doors, and cabinets. Missing cabinet knobs, broken fans, a dishwasher filled with mildew and mold, urine stains all over the carpet and a chunk missing from the carpet. Since moving in I have filed multiple maintenance requests with only 1 request being completed - and it was done wrong. They replaced my ceiling fan and wired it wrong so it wont work. That is a FIRE HAZARD! Not only that but the dishwasher is a HEALTH HAZARD! All of these things should have been fixed PRIOR to move in. No one has contacted me telling me when these things will be fixed. I paid over $2,000 to move in to a distrusting, unkept, unsanitary apartment. We could get mold poisoning or die from a fire if the wires ignite a spark from not being properly placed.

    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would give them a 0 if I could. Please beware of this place!! Its a scam!! I rented this place for my daughter to attend FSU.. it was the worst place Ive ever seen!! The place has mold and it was blood in the carpet.. we tried to contact them but no one answered the calls or fixed the problem.. How do you do this to people heres a list of everything that needed fixing.- Mold and mildew in the bathroom sink - Mold in the vents - Non-functional lights on the building exterior and front door - Missing tub stopper - Laundry room doors that do not stay closed - Unclean garbage disposal - Carpet in living room and bedroom that requires replacement/blood spots - Missing peep holes on front and room doors - Shower rod, shower ****, and door off hinges needing replacement - Non-functional dryer and refrigerator infested with roaches - Mini fridge in the bedroom needing removal - Dishwasher and kitchen microwave requiring replacement - Flickering light bulbs in bedroom and bathroom - New mattress replacement Management is horrible and Im reporting them for the mold.. it was a horrible experience for her especially when she was excited to move in and start her college journey..I wanted to terminate lease because it was a scam but they want us to pay for something she never stayed in due to the living conditions.

    • Initial Complaint

      Date:08/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refrigerator out of service for 3 weeks, no resolution other than a defrost from maintenance, was successful for one day and no longer working again.What appears to be black mold in the bathroom, likely due to lack of ventilation. Arrive ************ - Trinity Property Consultants are truly slumlords.

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved in The Re New at **************** managed by Trinity Management Company on Saturday July 20th. It's a 2-bedroom apartment, newly renovated and move in ready as stated by the company. I paid my deposit and prorated rent $1,238 via money order. First day moving things in I noticed water seeping from underneath the floor tiles in the kitchen and dining room area. I contacted maintenance and informed them of what was going on. Maintenance comes and discovers my AC unit was frozen and have been leaking. They let that thaw out, cleaned up the water and sent an outside company called "Aardvark" to put two fans in my home and told me to let them run repeatedly, day and night until they came back to check. 5 days went by before someone came and the water was still seeping through the floor. So they left it for a couple more days same result. "Aardvark" came to pick up the fans also confused as to why the fans didn't work. I visit the leasing office in person to figure out what's the next step, they claim the sent a plumber to my home but I wasn't notified or aware. They send "Aardvark" back out with the fan again. We are now into the month of August, August 7th to be exact. I come home from work on August 15th fan has been removed, but the problem has not been resolved. I have spoken with the leasing office numerous times about this issue and nothing has been resolved going into a month time framed since I been in my new place. The water is still there and In fact seems as though it has gotten worse. The longer the water sits I'm sure it's going to create mold and possibly get me sick. I have to walk around in my home with shoes on fear of my feet or sock being drenched in water. This is totally unacceptable! I should have never experienced this, but to still be going through this a month later after move in is absurd. This company need to take accountability and responsibility of their actions and fixed this issue.

    Trinity Property Consultants is NOT a BBB Accredited Business.

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