Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was misled by flyer and person i spoke over phone. I had the understanding i was applying to ONLY tripoint lending and not having my information sent to 25 other businesses. ****** became rude when i objected to that saying i was on recording.

  

  Business Response

  Date: 02/17/2023

  Hi *****,

  We are not a lender, but a broker that works with several other companies to find a product that best meets the needs of our clients. We have reviewed the call in which you interacted with an agent of ours and found that the agent did disclose to you that your information would be shared within our affiliated network. This is required to see what options are available to you. You had consented to this information when you took the action to submit the information by first checking 4 boxes and then clicking the button labeled "Get my rate." 
  
  Thank you for your understanding.

  Customer Answer

  Date: 02/17/2023

  Deceptive practices. I was under the impression Tri point lending was the lender and representative got combative when I objected 

• Initial Complaint

  Date:10/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business sent many written offers for a loan. Once you call them they still verbally discuss getting a loan with a lower interest rate. They say they are going to do a soft credit check. Well they do a hard credit check. Which is illegal. then they have you spend 12 minutes on hold while they determine your loan amount and rate. They have you go to their web link and it has a button that says "check your rate". The button sends you another email. The web page does nothing, hiding the fact that you do not get a loan rate.After going back to the email they direct you to go to, while your still on the phone with the agent that is guiding you through this process, you see the amount of your debt and the agent walks you through the fact that you get a lower payment for 48 Months and they have you sign the documents.I signed everything they directed me to until the final signature.I remembered that I didnt see the interest rate. I incorrectly assumed that the interest rate must have been lower because the payment was so low for the amount of debt they were consolidating for **** asked the agent what the rate was and he then said the interest rate was 0%. I asked him why that was.He said the product they were offering was a debt consolidation not a loan.I kept asking him to clarify and I realized that they were doing the debt consolidation program where they contact your creditors and tell them you cant pay your bills and offer a smaller amount to satisfy the debt. This is a severe damage to your credit score.During the call the agent asked wether I was behind on my bills due to Lower bills or higher expenses. They even asked how much extra money i had each month. I told him I have easily 500 a month in spending money. Discretionary income.They still wanted to offer this service that they were going to make money on and ILLEGALLY tell my creditors that I could not afford to pay my debts.This needs to be stopped. They are deceiving people.

  

  Business Response

  Date: 10/27/2022

  Hi *****************************,

   

  Tripoint Lending performs a soft credit check to initially assess your financial situation. After you submit your information to our lending portal, should you choose to proceed with any of the loan offers provided, those lenders will perform a hard credit check with your authorization.

  Tripoint Lending is a brokerage service which connects clients with the best financial option for them. We offer clients all choices available to them and allow them to decide which to move forward with.

  As you have decided not to move forward with any of our services at this time we thank you for your inquiry. We will also add you to our do-not-contact list as requested.

  Good luck on your future endeavors.