Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Typical bait and switch letter, appearing to be a lending company, then after a half hour of gathering ridiculous personal spending habits and organizations where dues are paid, even grocery bills, they send you a list of lenders with much higher rates than they advertised even though my credit is excellent, 762, and one lender I already had a loan with was the only decent one in list. All this info is already available online, and you don't even have to speak to an agent nor divulge every minute detail of your personal spending habits, yet they tell you they need all this info to process your request, still thinking they are the ones giving you the loan. All they do is charge you a fee to do a quick search online for the same lenders you already can do yourself, as I have done with same lenders they offer. Stay away, or you will pay.

  

  Business Response

  Date: 01/02/2024

  Dear ******,  

  We are sorry to hear about your negative experience, and we appreciate you sharing your concerns with us. At Tripoint Lending, we are a licensed finance lender that provides our customers with legitimate and ethical financial solutions. If you received a pre-selected notice from us, it means that we believe you may be eligible for a loan based on specific criteria. However, it's important to note that all loans are subject to an underwriting process and depend on multiple factors, such as income and employment. Some consumers may not qualify for a suitable loan during harsh market conditions or rising interest rates. In such cases, we may provide other optional third-party solutions. 
  

  We want to clarify that Tripoint Lending does not charge a processing fee. However, if we refer you to a lending partner, they may have specific fees that are beyond our control. Of course, you can choose whether or not you want to take that loan.  
  

  Once again, we apologize for any inconvenience you may have experienced, and we appreciate your time. We wish you all the best.  
  

  Sincerely,  
  

  Tri-Point Lending Family 

  
  

• Initial Complaint

  Date:09/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting phony check looking documents that say "Pay to the order of" and then my name. It's from Tripoint Lending. They go to great lengths to hide who they are. Multiple items recieved each week. I have called multiple times asking them to stop harassment with their cheesy scam. They keep harassing me a senior citizen trying to take advantage of the elderly which could be a federal crime. Unethical at the least and a violation of federal postal laws.

  

  Business Response

  Date: 09/19/2023

  Hello *******,
  

  Thank you for your feedback, and our sincerest apologies that you had a negative experience. Tripoint Lending is a duly Licensed Finance Lender. We sincerely apologize as we don't want anyone to feel harassed or taken advantage of. I've added you to the "Do Not Mail/Call List". Please allow a few weeks for process times as the mail team is several weeks ahead. Please let me know if anything else is needed. Tri-Point Family

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They send a notice proclaiming I am prequalified for a consolidation loan. Only to later be told they can work with some 3rd party to help me get my interest rates on my cards lowered and out of debt sooner. I do not need that sort of help, I can do all that on my own. I use some of my cards for the purpose of points and then pay them off each month. Not all of them, but about 1/3 of them. If I need to reduce my rates, I can do that on my own. This is a total scam.

  

  Business Response

  Date: 09/07/2023

  Hi *****,

  
  Thank you for your feedback - and my apologies that you had a negative experience.  Tripoint Lending is a Licensed Finance Lender that also works with other lenders to help find you the best possible loan or financial solution for your current situation.  Loans must go through an underwriting process and are dependent on several factors, including income, employment and credit.  At times, during tough market conditions or rising interest rate climates, consumers may not qualify for a loan that makes sense rate or payment wise.  It seems you are not looking for any other options.  We wish you the best of luck moving forward.  Please let us know if there's anything else we can help with.

  Tripoint Lending Family

• Initial Complaint

  Date:08/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction:8/18/2023 Nature of transaction: False advertisement, and subjecting me to a debt consolidation company purporting I am dealing with a personal loan company, I had given all my credit information, that company pulled my credit before I realized that company was a debt consolidating company.I received request letter from the company which suggested I have been pre-selected for a lexible personal loan of $20,250 with a rate upto ****%. I called the company. Company took my application and said I was approved by a company called affirmative financial solutions. I had given all my credit information, that company pulled my credit before I realized that company was a debt consolidating company. I did not want to pursue debt consolidation that is what not I got myself engaged. I do not know how that company will use my credit information now.This was intentional on Tripoint's part knowing they were deceiving from the beginning when they sent the letter to me.Thanks.

  

  Business Response

  Date: 09/07/2023

  Hi *****,

  Thank you for your feedback - and my apologies that you had a negative experience.  Tripoint Lending is a Licensed Finance Lender (not a debt company) that also works with other lenders to help find you the best possible loan or financial solution for your current situation.  Tripoint enrolls millions in loan fundings each month.  All marketing material discloses the starting rate (it should not say "Up To").  If you received something different, please send a screenshot of the entire mailer (front and back) so we can have our legal team look into and respond accordingly. It is very important that customers are not misled in any way.  Additionally, Tripoint is the only company that pulled your credit and keeps it secured. Any lender looking to qualify you for a loan will need to go through this process to see what you qualify for.  All loans must go through an underwriting process and are dependent on several factors, including income, employment and credit.  At times, during tough market conditions or rising interest rate climates, consumers may not qualify for a loan that makes sense rate or payment wise.  In cases like this, we may provide other third-party solutions.  This is completely optional for you. In many cases, these options make sense for clients.  And in some cases, they would like to stay where they're at.  If a client chooses to entertain another option outside of a loan, there may be certain requirements or underwriting conditions from the third-party. 

  I hope this all makes sense.  Again, we appreciate the feedback and apologize that you thought this was something else, but rest assured Tripoint is a Finance Lender.  If you'd like, we can also add you to our "Do Not Mail" list.  Please let us know if there's anything else we can help with.  

  
  Tripoint Lending Family

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just provided personal information to this company per the notice sent to me. They claim to have texted my phone and emailed me BUT I haven't received either and fear I have given my information to a scam artist.

  

  Business Response

  Date: 08/04/2023

  Hi ********,

  Rest assured this is not a scam.  We are a duly licensed CA Finance Lender.  Apologies for your negative experience and for us not getting back to you.  I will look up your info and request someone give you a call.  We look forward to serving you.

  Tripoint Family!

  Customer Answer

  Date: 08/07/2023

  The response was very canned. They say they are licensed but provided no information to confirm that. I'd like them to remove me from their mailing list, discard my personal information and provide prospective "other" customers with a more professional attitude. To this date, I have still no received a text or email from this company and they were provided correct information.

  Thank you.

  

  Business Response

  Date: 08/14/2023

  Hi ********,

  Apologies we have yet to resolve this.  Our office has responded to you by email.  Please take a look and let us know if this is acceptable.  If not, we can also have someone give you a call.  Hope the message makes you feel better and sorry for the inconvenience.

  Thank you

  Tripoint Family

• Initial Complaint

  Date:06/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a mailing from Tripoint. Called them for a consolidation loan. Was having issue with running my credit through Transunion. Was told for weeks that my credit report was frozen. Called Transunion several times. NO frozen Transunion credit report. Also my Experian nor Equifax were frozen at the time I requested the loan. Also, if I had a freeze, I would have received a notification that Tripoint attempted to access my credit report and they blocked it. Nothing like that happened. They blatantly lied to me and then became rude. All they had to do was tell me that they couldn't help me with a loan, but they strung me along for weeks with no help whereas I could have spend my time with a true bank that could have potentially helped me.

  

  Business Response

  Date: 07/19/2023

  We apologize for the negative experience. We will look into what happened and will make sure to place you on the "Do Not Contact" list.  Please let us know if there's anything else we can help with.

  Tripoint Family

  Customer Answer

  Date: 07/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting these check like pieces of mail. After I called a few months ago the person said they would remove me from the mailing list. I called the number ************ which is to opt out of prescribed offer but it wants my ssn which doesnt make any sense. I want the mail to stop and I highly doubt they need a ssn to stop sending junk mail.

  

  Business Response

  Date: 07/19/2023

  Hi *****,

  I will make sure to take you off of the mail list.  Please allow a 3 weeks for processing as the mail house is usually weeks ahead.  Apologies for the inconvenience.

  Tripoint Family

• Initial Complaint

  Date:04/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted TriPoint Lending on 04/17/2023 about a loan offer they made me. I am enclosing a picture of the interest rate and flexible personal loan. I spoke with a ****************************************). The offer was for a flexible loan of-up to $27,000 with a rate up to ****%. after ***** took my information he emailed me information about different lenders and their rates. Every rate was at 25% or higher. This is predatory lending and FRAUD.

  

  Business Response

  Date: 07/19/2023

  Hi ******,
  We apologize that you had a negative experience.  Loan approval is always contingent on underwriting approval based on several factors, including but not limited to credit, employment, income, debt/income ratio, etc. Every lender is different.  As a licensed lender, we also work with other lenders in making sure we can get you the best possible loan.  We are very sorry you were unable to get the loan that you wanted.  We have also forwarded your feedback to legal to review our advertisements guidelines.  Currently rates are advertised "as low as ****% to *****% and dependent on lender underwriting approval.  Apologies again for a bad experience and thank you for your feedback.

  The Tripoint Family

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to a letter received from TriPoint Lending stating I was preapproved for up to $30k loan. Ultimately they ran my credit on false pretenses because there was NEVER a loan to be had. They are bill collectors. They told me I could get the funds I needed but that they don't do loans. Instead they negotiate better terms on existing loans. All I have to do is stop paying on the loan and send the payments to them instead. Then they would negotiate with the original lender to reduce the balance and lower my payment, in the mean time they are collecting payments from me which they will hold in escrow until the original lender turns me in for collections. THEN they will make the negotiations. Their response to me asking why I would ruin my credit like that was, well it's only one loan. But its MY CREDIT. Now I have a ding on my credit report that could make it harder for me to get a real debt consolidation loan. They ran my credit report on false pretenses and I have no idea what they will do with my personal information.

  

  Business Response

  Date: 07/19/2023

  Hi *******,

  We're sorry you had a negative experience.  Rest assured we are not bill collectors.  We are a duly licensed ********** Finance Lender who partners with many other lenders to find you the best possible solutions.  Additionally, your credit would not have been affected, as we only run "soft credit pulls" when trying to see what type of loan you qualify for. Lastly, we have added you to the do not mail/contact list, so you should not hear from us again.  Again, apologies you had a bad experience, and your feedback is appreciated.

  Tripoint Family!

  Customer Answer

  Date: 07/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I would also like to recommend you retrain your representatives that they should NEVER advise a potential client to default on existing loans that are still in good standing, just so that you can negotiate a settlement to resolve the debt, which would undoubtedly ruin someone's credit.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:01/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was misled by flyer and person i spoke over phone. I had the understanding i was applying to ONLY tripoint lending and not having my information sent to 25 other businesses. ****** became rude when i objected to that saying i was on recording.

  

  Business Response

  Date: 02/17/2023

  Hi *****,

  We are not a lender, but a broker that works with several other companies to find a product that best meets the needs of our clients. We have reviewed the call in which you interacted with an agent of ours and found that the agent did disclose to you that your information would be shared within our affiliated network. This is required to see what options are available to you. You had consented to this information when you took the action to submit the information by first checking 4 boxes and then clicking the button labeled "Get my rate." 
  
  Thank you for your understanding.

  Customer Answer

  Date: 02/17/2023

  Deceptive practices. I was under the impression Tri point lending was the lender and representative got combative when I objected