Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi REMOVED, this is REMOVEDfrom TriPoint Lending. Following up on your personal loan request for $$88,397.00 to assist with your finances. We want to review your approval & next steps. Reply END to opt out. REMOVED, If you no longer need the $$88,397.00 just let me know. Otherwise, can I call you now to discuss further?I THINK THAT THIS TEXT I RECEIVED IS A SCAM. Is this phone number, REMOVED, associated with TriPoint Lending

  

  Business Response

  Date: 06/15/2026

  Dear REMOVED, 
  
  We appreciate your feedback and regret any inconvenience.  
  
  Our mission is to help individuals find financial solutions that best fit their unique situations. We have successfully assisted thousands of clients and are committed to providing transparent and supportive service. If you have any questions or would like to discuss your concerns further, please do not hesitate to reach out to us directly. We are here to help. 

• Initial Complaint

  Date:03/12/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 3/12/2026 i filed out an application BECAUSE the advertisement stated. "loans based off income not credit" they ran a soft pull on credit (no big deal) only to be denied by 16 lenders and 1 approval by a debt consolidation company, who proceeded to tell me i was denied a loan because of my credit report and only qualified for a debt consolidation program... I was lied to with deceptive advertising because my credit report very much did have a impact on the approval which was denied even though my D to I ratio was good. This company uses deceptive advertising to then bait and switch you to a third party that denies you and tries to sell you on a debt consolidation program

  

  Business Response

  Date: 03/18/2026

  Dear REMOVED, 
  
  Thank you for your feedback. We regret any frustration this experience may have caused and appreciate you bringing this to our attention. Your inquiry was submitted through a marketing partner that matches consumers with potential financial options and was subsequently referred to our organization as part of that process. 
  
  After evaluating the information you provided, no loan options were available based on your qualifications at that time. As a result, a debt-relief option was identified and presented as an available alternative. All options shown are determined solely by the qualification results from the evaluation process. As part of our process, we review the information provided and present options based on qualification outcomes. These are optional, and there is never an obligation to proceed with any program or offer presented.

  We sincerely regret any frustration encountered and appreciate you reaching out.

  Customer Answer

  Date: 03/19/2026

  That response is complete and utter nonsense. it does not admonish you of the fact that .... you REMOVEDpeople in WITH....FALSE ADVERTISING!!!!!.... YOU   ADVERTISED   WE LOOK AT INCOME NOT CREDIT!!!   WHEN IN FACT  MY CREDIT IS WHAT GOT ME DENIED....   YOU LIE TO PEOPLE AND YOU FALSELY REPRESENT YOURSELF....  but i digress just like the you the BBB is just as much a fraud, because all they are going to do is bury this  and hide it so dishonest companies like you can keep your A+ rating and continue to lie to people.

  

  Business Response

  Date: 03/23/2026

  Thank you for your continued feedback, REMOVED. We truly appreciate it and take transparency very seriously. Any matters involving a loan do require additional review to ensure responsible lending, and we regret any frustration this has caused.

• Initial Complaint

  Date:02/05/2026

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 5, 2026, I responded to Tripoing Lending's advertisement for a "$60,000 loan." After providing my personal information through their application process, I discovered this was deceptive marketingno loan was offered. Instead, I was redirected to a third-party debt consolidation company without my explicit consent.Immediately after being pushed through this funnel, I called Tripoing Lending and spoke with a representative. I requested:Deletion of all my personal data from their systems Confirmation that my data shared with affiliates/partners be recalled and deleted The representative refused both requests during our phone conversation on February 5, 2026.This appears to violate Consumer Privacy Act provisions regarding consumer data deletion rights. Their deceptive advertising (bait-and-switch loan offer) and unauthorized data sharing practices, combined with refusal to honor deletion requests, are serious violations of consumer protection laws.

  

  Business Response

  Date: 02/09/2026

  Dear REMOVED, 
   
  Thank you for sharing your feedback. Were sorry to hear that your experience did not meet your expectations and appreciate the opportunity to respond. Transparency is an important part of our process, and we take all feedback seriously as part of our ongoing review efforts. Our mission is to provide ethical financial solutions with respect and transparency, and any information shared with us is used solely to access eligibility and serve our clients needs. If a loan isnt available, other options may be presented, but they are always optional and never required. Please rest assured that all personal information is handled with the utmost care. We are committed to safeguarding your privacy, and, at your request, can ensure that no information is shared beyond what you have specifically authorized.

  We have instructed our team to add you to both our Do Not Call and Do Not Mail lists. Please allow some time for mail communications to fully cease, as previously scheduled materials may already be in process. If there is anything further we can do to assist you, please do not hesitate to contact us directly. We are here to help.

  
  

• Initial Complaint

  Date:01/21/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tripoint lending has been harassing me with phone calls for months. I have not purchased anything from them and do not know how they got my number. I answered and demanded to be left alone, still nothing has changed. I even blocked their numbers and another number from them will call me back. Its been ongoing, i am tired of them blowing my phone up leaving voicemails. REMOVEDis the phone number i blocked in the passed. I want them to leave me alone and stop calling my phone. I am not interested in what they have to offer nor did i give them permission to harass me day and night. No matter the time , it could be REMOVEDpm and i will get a phone call from them.

  

  Business Response

  Date: 01/26/2026

  Dear REMOVED,

  Thank you for bringing this matter to our attention. We regret to hear about any inconvenience you may have experienced. While individuals who request information about our services typically provide their contact details, we have added the phone number provided to our Do Not Call list to ensure no further outreach is made. If there is anything else you need, our team remains available to assist.

• Initial Complaint

  Date:01/20/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tripoint, Clear path, Prairie Lending all call from same number. Continue to harass by calling four and five times a day for months. I've asked so many times to stop the harassing calls. These people call from all over the country or God only knows from where in the world. There bullies and scammers. They get aggressive and disrespectful when you tell them you are not interested in a loan.

  

  Business Response

  Date: 01/26/2026

  Dear REMOVED,

  We appreciate you reaching out and apologize for any inconvenience. The number you shared has been successfully added to our Do Not Call list. If there's anything else we can help with, please don't hesitate to contact us.

• Initial Complaint

  Date:09/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please stop calling me! I have pressed 7 to get on your No Call list over and over and over but I keep getting calls from you, all from different numbers so it's impossible to block them all. My phone number is REMOVED. Please stop calling me

  

  Business Response

  Date: 09/26/2025

  Dear Heven,

  Thank you for contacting us and sharing your concerns.
  

  We sincerely apologize for any inconvenience this may have caused and want to assure you that your feedback is taken seriously. We've added the number you provided to our Do Not Call list.

  If there's anything more we can assist you with, please dont hesitate to reach out.

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading- I filed out my information thinking they do loans with no credit check, I still provided my information and then got transferred. Spoke to someone else when I got transferred stated I was pre approved, the way he was talking I could tell it was debt consolidation, not a loan. I then asked and he stated it wasnt debt consolidation until he got all my information then came back to the phone and stated my options and it was debt consolidation

  

  Business Response

  Date: 09/10/2025

  Dear REMOVED,

  Thank you for taking the time to share your concerns. We truly appreciate the opportunity to address them, and were sorry to hear about the confusion or frustration it may have caused. 
  

  For clarity, we only run soft credit checks, which have no effect on your credit score. These checks are a standard step across the lending industry, but theyre designed to give us the information we need without causing any harm to your credit. The only time a hard pull would happen is if you decide to move forward with a partner lender and gave your consent. 
  

  Were also mindful of preferences, and in some situations, we may review alternative options if initial requests aren't met, but this is always optional. 
  

  Weve honored your request for no further contact and added your number to our Do Not Call list. If theres aything else we can do to support you, please dont hesitate to reach out. 

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a mailing with a potential offer to help me pay off debt. When I spoke to the representative, they asked me for my Social Security number, which I provided because I googled that it was a legit business. They gave me some offers and then they transferred me to this person that actually wanted to help me consolidate that since I was not able to make the payments on the loan that they approved me for which was REMOVED.

  

  Business Response

  Date: 11/13/2024

  REMOVED,

  Thank you very much for reaching out. We appreciate your feedback and are glad you took the opportunity to review the options available for your financial situation.

  Please rest assured that all personal information, including your Social Security number and other private details, is handled with the utmost care. We are committed to safeguarding your privacy, and, at your request, can ensure that no information is shared beyond what you have specifically authorized.

  If theres anything further we can do to support you, please dont hesitate to contact us directly. Were here to help. 

• Initial Complaint

  Date:09/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cease and desist. TriPoint Lending must stop sending me unsolicited offers/literature in the mail almost weekly. I do not want to give TriPoint Lending my social security number to have my name removed from the mailing list. This is becoming a case of harassment- especially since I did not reach out to TriPoint Lending for their services.If I continue to receive unsolicited mailings from TriPoint Lending I will seek out a law firm to begin a Class Action Lawsuit.

  

  Business Response

  Date: 09/12/2024

  Dear REMOVED,

  Thank you for taking the time to provide your feedback. We sincerely apologize for any inconvenience you may have experienced.We want to help and have added you to our "do not mail" list. Please be informed that it may take a few weeks to process your request, as our mail team is currently several weeks ahead.Once again, please accept our apologies for any inconvenience caused, and thank you for your patience. If you need any more help, please don't hesitate to let us know.

  Best regards,

  The Tri-Point Family

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel like I am being harassed I literally get multiple fake checks a week from this company in solicitation for a loan. It has been for several months and its ridiculous! I shouldnt have to provide my ssn to be taken off a list. I dont wish to receive anymore solicitation from this company

  

  Business Response

  Date: 04/05/2024

  Dear REMOVED,

  Thank you for sharing your feedback with us. We apologize for any inconvenience caused and understand your frustration. We have taken note of your request and have added you to our "Do Not Mail/Call List" as per your request. Please keep in mind that it may take a few weeks to process your request. Our mail team is currently several weeks ahead, but we will do our best to ensure that your request is processed as quickly as possible.

  If you need any further assistance, please feel free to reach out to us. We are always here to help.

  Best regards,Tri-Point Family