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Business Profile

Loans

TriPoint Lending
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent a mailing with a potential offer to help me pay off debt. When I spoke to the representative, they asked me for my Social Security number, which I provided because I googled that it was a legit business. They gave me some offers and then they transferred me to this person that actually wanted to help me consolidate that since I was not able to make the payments on the loan that they approved me for which was ******.

    Business Response

    Date: 11/13/2024

    *******,

    Thank you very much for reaching out. We appreciate your feedback and are glad you took the opportunity to review the options available for your financial situation.

    Please rest assured that all personal information, including your Social Security number and other private details, is handled with the utmost care. We are committed to safeguarding your privacy, and, at your request, can ensure that no information is shared beyond what you have specifically authorized.

    If theres anything further we can do to support you, please dont hesitate to contact us directly. Were here to help. 

  • Initial Complaint

    Date:09/11/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cease and desist. TriPoint Lending must stop sending me unsolicited offers/literature in the mail almost weekly. I do not want to give TriPoint Lending my social security number to have my name removed from the mailing list. This is becoming a case of harassment- especially since I did not reach out to TriPoint Lending for their services.If I continue to receive unsolicited mailings from TriPoint Lending I will seek out a law firm to begin a Class Action Lawsuit.

    Business Response

    Date: 09/12/2024

    Dear *****,

    Thank you for taking the time to provide your feedback. We sincerely apologize for any inconvenience you may have experienced.We want to help and have added you to our "do not mail" list. Please be informed that it may take a few weeks to process your request, as our mail team is currently several weeks ahead.Once again, please accept our apologies for any inconvenience caused, and thank you for your patience. If you need any more help, please don't hesitate to let us know.

    Best regards,

    The Tri-Point Family

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I feel like I am being harassed I literally get multiple fake checks a week from this company in solicitation for a loan. It has been for several months and its ridiculous! I shouldnt have to provide my ssn to be taken off a list. I dont wish to receive anymore solicitation from this company

    Business Response

    Date: 04/05/2024

    Dear *******,

    Thank you for sharing your feedback with us. We apologize for any inconvenience caused and understand your frustration. We have taken note of your request and have added you to our "Do Not Mail/Call List" as per your request. Please keep in mind that it may take a few weeks to process your request. Our mail team is currently several weeks ahead, but we will do our best to ensure that your request is processed as quickly as possible.

    If you need any further assistance, please feel free to reach out to us. We are always here to help.

    Best regards,Tri-Point Family

  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continually get mail from them and calls. I have asked several times to be removed from their mailing list and call list. I am sick of getting these calls in the mail every day I would like them to stop bothering me.

    Business Response

    Date: 03/04/2024

    Dear *******,Thank you for your feedback. We apologize for any inconvenience caused and would like to confirm that we have received your formal request to add you to our do not mail and do not call lists.Please be informed that it may take a few weeks to process your request, as our mail team is currently several weeks ahead.If you require any further assistance or have any other concerns, please do not hesitate to contact us.

    Best regards,The Tri-Point Family

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting letters from you all and I dont want to give you my Social Security number to opt out so please stop sending me your spamming sugar.Thanks.

    Business Response

    Date: 02/13/2024

    ****,

    Thank you for your feedback. We apologize for any inconvenience you may have experienced.

    As per your request, we have added you to our "Do Not Mail List". Please note that it may take a few weeks for the processing of your request, as our mail team is currently several weeks ahead.

    If you require any further assistance, please don't hesitate to let us know.

    Sincerely, Tri-Point Family

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They refuse to take me off of their mailing list. I called them over 20 times each time they confirmed Id be removed from the list. But next day I get another letter for my wife from them. Absolutely despicable predatory harassment.

    Business Response

    Date: 02/08/2024

    Dear ******,

    Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience or frustration caused and would like to help resolve the issue.

    Our mail team is working ahead of schedule, so processing your request *** take a few weeks. However, I have submitted an additional request to stop sending mail to the address you provided. Please allow some time for this request to be processed.

    Once again, please accept our apologies for any inconvenience caused, and thank you for your patience. If you need any more help, please don't hesitate to let us know.

    Sincerely,

    Tri-Point Family

  • Initial Complaint

    Date:01/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TriPoint Lending I'm so upset they misleading me into thinking I was getting a loan to pay off my debt put to only be put in a settlement loan and they have my personal information and I try to cancel but only to get the run around . Please Help I need This account Close immediately

    Business Response

    Date: 01/26/2024

    Hello ********, 

    We apologize for any inconvenience or confusion you may have experienced and would like to thank you for your feedback. We appreciate the opportunity to address your concerns. 
    Tripoint Lending is a licensed finance lender that works with other lenders to help you find the best possible loan or financial solution for your current situation. However, loans must undergo an underwriting process that depends on various factors like income, employment, and credit. Unfortunately, during harsh market conditions or rising interest rates, you may not qualify for a loan that makes sense rate or payment-wise. In such cases, we may provide you with third-party solutions. 

    We can see that we referred you to *************, a third-party provider. You'll need to contact their customer service at ************** to make any changes or cancellations, as they are the only ones authorized to do so. 

    We are sorry for any inconvenience caused and hope this information helps. 

  • Initial Complaint

    Date:01/10/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday January 5th, I responded to a letter regarding a personal loan from Tripoint. This company sent me a pre approved check for a personal loan. Over the phone, I was approved after a soft credit inquiry they used a credit score 63 points lower than what is on Experian; however, approved. The loan was presented to me as a debt consolidation program, and they stated that they would be the handlers of my funds. When I questioned why Tripoint will be keeping the money that I was approved for - instead of issuing me the check as stated, the predatory statements began: You dont need to pay your bills on time, you dont need good credit, you will never purchase a house, you dont have any savings - do you? No one will give you that kind of money. The representative states, This is how it works, we will let your bills get behind then settle your accounts for you, saving you money over the years. You will have three years to repay the loan - again they used the word loan, but they keep the cash.Wow.I would like the loan delivered as stated, in my account.

    Business Response

    Date: 01/10/2024

    Dear *******,

    We apologize for the negative experience you had with ** and appreciate you for bringing it to our attention. We want to address your complaint and clarify some of the concerns you have raised.  

    Firstly, we want to clarify that we do not send "Pre-Approval" notices. All our marketing material states "pre-selected," as shown in your attached photo. If you received a pre-selected notice from us, it means that we believe you may be eligible for a loan based on specific criteria. However, we want to emphasize that all loans are subject to an underwriting process and depend on several factors, such as income, credit, and employment. During harsh market conditions or rising interest rates, some consumers may not qualify for a suitable loan, and in such cases, we may provide other optional third-party solutions. Some of these options work well for our clients, whereas others may not want to proceed, which is completely understandable. 

    We want to clarify that If a client is approved for a loan with Tripoint, the funds would go directly to them, and they would pay us back. 

    Regarding the statements you mentioned, we truly apologize for them. We strive to provide great service, and this is not the type of service we want anyone to experience. We will investigate your interaction internally and take corrective measures where necessary.  

    Once again, we apologize that you had a negative experience and will take your feedback to improve our client experience.

    Sincerely,  

    The Tri-Point Lending Family 

  • Initial Complaint

    Date:01/02/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting checks from them they have been told to stop sending me them and to stop sending me offers I am not interested in. I view this as a form of harassment by mail. I would like this company to cease and desist on sending me offers and checks in the mail with my name on it and information.

    Business Response

    Date: 01/03/2024

    Dear ********,

    Thank you for providing your feedback. We are extremely sorry to hear that you had a negative experience. We completely understand that no one should be made to feel harassed, and we apologize for any inconvenience caused. As per your request, we have added you to our "Do Not Mail/Call List". Please note that it may take a few weeks for the processing of your request, as our mail team is currently several weeks ahead.

    If you require any further assistance, please don't hesitate to let us know.

    Sincerely,Tri-Point Family

  • Initial Complaint

    Date:12/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problem is with the business I tried to do business with. They sent me a letter saying I was pre-selected to get a specific amount of money in a loan.After giving them all of my personal information, they say I didnt qualify for the loan.$37,500 was the pre-selected amount, they said I only qualified for $6,000 to $7,000. Their letter was false advertisement.

    Business Response

    Date: 01/02/2024

    Dear ***********,

    Thank you for taking the time to share your feedback with us. We are sorry to hear that you may have experienced dissatisfaction, and we want to address your concerns.

    At Tripoint Lending, we prioritize providing legitimate and ethical financial solutions to our customers as a duly licensed finance lender. If you received a pre-selected notice from us, it means that we believe you may be eligible for a loan based on specific criteria. However, it's important to note that all loans are subject to an underwriting process and depend on several factors, including income, employment, and credit. During challenging market conditions or when interest rates are on the rise, it's possible that some consumers may not qualify for a loan that makes sense for them.

    As a responsible lender, we do not believe in false advertising. Our underwriting process is designed to ensure that we can offer appropriate loans for our customers based on their circumstances.

    Once again, we apologize for your dissatisfaction with the process and appreciate your feedback.

    Best regards,

    Tri-Point family

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