Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to send my cancellation of transactions with the company but the email provide is not working, no one will answer the phone or return calls.

  

  Business Response

  Date: 10/04/2024

  Dear Better Business Bureau and Ms. ***** ******,

  
  Thank you for bringing this matter to our attention. We are sorry to hear about the difficulties you've experienced in trying to reach us regarding the cancellation of your transactions. We take customer service and communication very seriously, and it is certainly not our intention for anyone to feel ignored.
  Regarding your attempts to contact us: It seems there may have been an issue with the email or phone number used to reach us.

  Our customer service team is available to assist Monday through Friday from 7:00 AM to 7:00 PM PST and on Saturdays from 8:00 AM to 4:00 PM PST.

  You can contact us directly at ************** or via email at ********************************************************

  
  
  Next Steps: Please reach out to us through one of these channels, and we will ensure that your cancellation request is processed promptly. We will also work with you to resolve any outstanding concerns to your satisfaction.
  Once again, we apologize for any inconvenience caused and assure you that we are committed to making this right. Your satisfaction is important to us, and we will work diligently to come to a resolution.
  

  Sincerely,
  Compliance Department
  Better Debt Solutions

• Initial Complaint

  Date:09/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business calls multiple times per day offering loans, leaves voice mails in robot voice, calls from different numbers to circumvent blocking features, is engaged in harassing behavior.

  

  Business Response

  Date: 10/04/2024

  Dear Better Business Bureau and Mr. **** *****,

  
  Thank you for reaching out and providing us with this opportunity to address Mr. ******* concerns. We sincerely apologize for any inconvenience that may have been caused.

  
  Upon reviewing the details of the complaint, we would like to clarify that Mr. ***** initially provided his contact information through a social media inquiry, requesting assistance regarding our services. It is our goal to assist individuals who express interest in our offerings, but we certainly understand that further contact may no longer be desired.
  Regarding the call frequency: After receiving this complaint, we immediately investigated the issue and determined that all calls were made as part of a follow-up to Mr. ****** original inquiry. Nevertheless, we understand that this follow-up may have been perceived as excessive, and for that, we sincerely apologize.

  
  Immediate Action: We have added Mr. ******* phone number to our internal Do Not Contact (DNC) list, and no further communication will be made. This ensures that Mr. ***** will no longer receive calls, emails, or any form of contact from our company.
  We take concerns like this very seriously and will continue to review our practices to ensure that we maintain a balance between responding to inquiries and respecting individual preferences.
  Once again, we apologize for any frustration caused and thank you for bringing this to our attention. Please feel free to reach out if any additional questions or concerns arise.
  

  Sincerely,
  Compliance Department

• Initial Complaint

  Date:08/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Debt Solutions and their sister company "*******" have commissioned a robo-call company, "Prime Loan Advisors" (aka *************************** which calls people 4-15 times a day. There's even a reddit thread dedicated to it.*********************************************************************************** calls are illegal. To verify what I'm saying is true, all one must do is call one of the spoof numbers ************ ************ 219.247.1014 347.719.6213 252.703.0905 520.581.6738 and many many more The person you reach, after asking a few questions, transfers you to someone at Better Debt Solutions or Lendvia. I'm assuming they're not doing this probono as some sort of charity service.

  

  Business Response

  Date: 10/04/2024

  Dear Better Business Bureau and Mr. ******* *******,

  
  Thank you for bringing this matter to our attention. We take your concerns very seriously, and after reviewing our system, we have been unable to verify any direct association between Better Debt Solutions and the companies or phone numbers referenced in your complaint.

  
  Recently, we have received similar complaints involving other companies that are unrelated to us. Our legal team is currently conducting an in-depth investigation to determine if any of our marketing vendors or third-party partners are involved in these activities. We are fully committed to ensuring that any responsible party is held accountable and that such actions are met with appropriate consequences.To assist with our investigation, we kindly request that you provide any additional information or documentation you may have. This could include call logs, dates, times, or recordings that could help us trace these calls to any specific partner or entity. Without further information, it remains challenging for us to substantiate these claims and proceed with corrective measures.

  
  Please rest assured that we do not condone any fraudulent or misleading marketing practices, and we will take swift action once we have sufficient evidence to identify the parties responsible for any violations.
  Thank you for your understanding, and we look forward to your cooperation in providing the details needed to assist us in resolving this matter.
  

  Sincerely,
  Compliance Department
  Better Debt Solutions

  Customer Answer

  Date: 10/05/2024

  I have proof in the form of call logs and recorded conversations (********, where I live, is a one party consent state) that proves this statement to be false.  So now, not only are they operating a robo call center, they're lying to the Better Business Bureau about it.  I would be more than happy to provide this evidence and cooperate with any investigation.

  This company commits serial harassment to hundreds of thousands of Americans on a daily basis by using spoof numbers to robo dial private citizens' phone numbers three to ten times a day individually and I CAN PROVE IT with hard evidence.

  They're breaking multiple federal and state laws (Both in ******** and in ********** where they're based).

  I would like the BBB to contact me so I can provide this evidence.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They need to hire a call center that does not fraudulently claim to be other businesses and financial institutions. Their call center claims to be 4 or 5 different lenders that are not associated with BDS or the call center at all and then redirects callers to BDS under false pretenses.This happened July 29th. The call center claimed to be Supreme lending, Exact lending, and True path lending, I spoke to all these lenders personally on their actual numbers and none of them have any affiliation with the call center, Lendvia, or Better Debt Solutions. The call center also calls numbers on the do not call registry. They lie about what financial institutions they work for then ONLY redirect to Better Debt Solutions after fraudulently representing themselves and who they are working for.

  

  Business Response

  Date: 10/04/2024

  Dear Better Business Bureau and Ms. ******* *******,

  
  Thank you for bringing this matter to our attention. After conducting a thorough review of our records, we have been unable to verify or match any of the information you provided in our system, including any connection to the lenders or call centers you mentioned. As such, we are unable to move forward with an investigation based on the details currently available.

  
  To proceed, we require more specific information, such as the exact phone numbers that contacted you, the names of the representatives involved, and any other relevant documentation that can help us trace the origin of these calls. Without such details, it is challenging for us to substantiate the claims you've made regarding our company or our partners.

  
  Please note that we take matters of compliance very seriously, and we would never tolerate any fraudulent representation by our call centers or marketing partners. We are fully committed to conducting a thorough investigation once we have the necessary details from you.
  

  We kindly ask you to provide the required information so we can assist you further. Until we receive additional information, there is no further action we can take.
  

  Thank you for your understanding, and we look forward to your response to help us resolve this matter.
  

  Sincerely,
  Compliance Department
  Better Debt Solutions

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your company has persistently called me for the past 7 weeks, averaging more than 4 times a day. Despite my repeated attempts to opt out by pressing 3 and 9, as well as discussions with numerous representatives to be removed from your call list, the calls persist. These incessant interruptions disrupt my daily activities and add unnecessary stress during work hours. Kindly instruct your aggressive sales team to cease calling me immediately; failure to do so may compel me to take legal action. Thank you for your attention to this matter.

  

  Business Response

  Date: 04/04/2024

  Dear ***************************,
  I sincerely apologize for the inconvenience you have been experiencing with the repeated phone calls. It is our aim to ensure that all our customers have a positive and respectful interaction with our services, and it's clear that we have fallen short in this instance.
  I have personally reviewed our records, and I regret to inform you that I could not locate any information that corresponds with the details you have provided. To resolve this matter efficiently and prevent any further unwanted calls, may I kindly request additional information to help us accurately identify and remove your details from our calling lists?
  Please email the following specifics to **************************** at your earliest convenience:
  Any caller ID information or phone numbers from which you've received calls.
  Dates and times of the calls if available.
  Any reference numbers or details provided by the representatives during the calls.
  This information will greatly assist us in tracing the source of the calls and ensuring that your number is removed immediately from our systems.
  Once again, I apologize for this situation and thank you for bringing it to our attention. We are committed to rectifying this issue as swiftly as possible and preventing it from recurring in the future.
  Thank you for your patience and cooperation.
  Warm regards,

  BDS Compliance department

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company reached out to help us with unsecured debt... They asked for very private info over the phone, then pulled our credit, saying it was a "soft pull". They then decided we didn't have enough debt to help us, saying it had to be at least 10, 000.00.We were mortified to have given info to a potential scam.

  

  Business Response

  Date: 02/22/2024

  
  Dear ***********************,
  

  We sincerely apologize for any inconvenience or distress that our recent interaction may have caused you.It is never our intention to make any customer feel uncomfortable or uneasy, especially in matters as sensitive as financial dealings.

  We appreciate you taking the time to bring this to our attention. Please understand that our policies, including our underwriting guidelines, are in place to ensure the financial safety and viability of the solutions we offer. Our minimum debt requirement is a part of these underwriting guidelines which we must adhere to. This is in place to ensure that we can provide meaningful assistance and a sustainable business model.
  The process of a soft credit pull is a standard procedure that helps us assess the financial situation without affecting your credit score. It is a regrettable situation that our services were not suited to your current financial conditions.
  We want to assure you that the protection of your personal information is of utmost importance to us, and we are committed to maintaining the highest standards of privacy.
  
  Thank you for your understanding, and once again, we apologize for any concern this has caused. If there is anything more we can do to assist you or clarify our processes, please do not hesitate to contact us.
  

  Warm regards,

• Initial Complaint

  Date:02/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting at least 10 calls a day from Credit One Lending and or ******************** from a different number every time because i block the calls every time. They connect me with Better Debt Solutions each time. I spoke with *** ID # **************************************************************************** then the second time i call and they connect me with ********************* at www.betterdebtsolutions.com and he is no better and explains all he is doing is trying to help me. If he wanted to help me he would ask them to stop calling me but he does not do that, just trys to sell me a loan.I believe there are laws against calling over and over from different number to people on the Do Not Call registry.If there is not there should be.I would not use this business if they were the last company on earth due to this kind of unethical calling insesivly I want others to know not to use these preditory lenders.

  

  Business Response

  Date: 06/01/2024

  Dear ***** ,

  
  We sincerely apologize for the negative experience you have described. Upon further review and investigation based on your emails and the information provided in your complaint, we have found no record that we have ever contacted you, and there is no information related to you in our database.

  Additionally, we want to clarify that Better Debt Solutions is not associated with the companies you mentioned in your complaint.

   We are committed to resolving this issue and would like to investigate this matter further. To assist us in our investigation, we kindly request that you contact us directly to provide more detailed information. Your cooperation will help us address your concerns effectively.

  Please reach out to our Client Relations Department so we can work together to resolve this matter to your satisfaction.
  Thank you for bringing this to our attention, and we look forward to resolving this issue promptly.
  

  Sincerely,

  
  Client Relations Department

  Customer Answer

  Date: 06/04/2024

  This seems a different way to reject a complaint. Are you denying all the info in the complaint because I did talk with *** and you know he works for you or a third party of yours.

   

   

• Initial Complaint

  Date:12/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Destroy my social security number, my banking information, and stop emailing me about signing anything. I am no longer interested in the service. When I emailed you back it came back as undeliverable and that signals scam to me. ************************* should cancel everything with better debt solutions and *************************. Thank you. If I get charged anything I will ****

  

  Business Response

  Date: 12/22/2023

  I hope this message finds you well. My name is *****************, and I am the Director of Operations at Better Debt Solutions. I want to sincerely apologize for any inconvenience you may have experienced regarding your interactions with our company. Your feedback is essential to us, and we take your concerns seriously.
  
  I have attempted to reach out to you via phone, left voicemails, and sent emails without receiving a response. I'm truly sorry for any frustration this may have caused.
  
  Rest assured, your personal data has been securely deleted, and no charges will be applied. Additionally, I personally ensured all services and communication related to your account are cancelled.
  
  Once again, I apologize for any inconvenience and frustration you've experienced during this process. If you have any additional concerns or questions, please feel free to get in touch with me directly at **************. We are committed to resolving any outstanding issues promptly.
  
  We appreciate the opportunity to address your concerns. We value your feedback as it helps us improve our services