Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was suppose to provide me with an account number so I could track my funds. After two I have received nothing. I have attempted over 8 calls to both the agent and the company. I have sent emails. I have received 0 response from the company. They take my month.

  

  Business Response

  Date: 08/29/2025

  Thank you for bringing this matter to our attention. At Better Debt Solutions, we take compliance and customer service very seriously, and we are concerned to hear that you have had difficulty reaching us and have not received the information you were expecting.
  

  To clarify, clients enrolled in our debt settlement program are provided with access to a dedicated client portal and account information where deposits and program progress can be tracked. If you have not yet received your account credentials, this may be due to an issue with the contact information we have on file.
  

  We would like to resolve this promptly. Please contact our compliance department directly at ************** or *********************************** with your full name and enrollment details so we can verify your account, provide your access credentials, and ensure you are fully supported moving forward.
  

  We sincerely apologize for any frustration this has caused and are committed to assisting you immediately once we confirm your information.

  -Better Debt Solutions 

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They call me every single day from a different phone number. I have asked 5 different **** to stop calling me, yet they still call every day. This is harassment

  

  Business Response

  Date: 08/15/2025

  Thank you for bringing this matter to our attention. At Better Debt Solutions, we take compliance with all applicable regulations, including the Telephone Consumer Protection Act (TCPA), extremely seriously, and we do not condone unwanted or repeated outreach to individuals who have requested to be removed from our contact lists.
  

  After reviewing the information provided, we were unable to locate a matching record under your name in our system. In some cases, contact may occur through our trusted marketing partners, and third-party referral paths may lead to calls from multiple phone numbers. Regardless of the source, we have now added the phone number(s) listed in your complaint to our Do Not Call and Do Not Mail lists. Please allow up to 72 hours for this update to take effect across all systems and partner networks.

  If you would like to provide your full first and last name, along with any additional phone numbers or email addresses that may have been used, our compliance team will be happy to investigate further and ensure your preferences are fully honored. You may contact us directly at ************  or email ************************************ We appreciate your patience as we ensure this matter is resolved.

• Initial Complaint

  Date:06/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been asking this agency to stop calling me. I have asked to be put on their do not call list. I have asked to be removed from their system. I am not the person they are trying to contact. They refuse to cease and desist. They call daily. They leave a voicemail daily. It is a robot call, when you press 2 you reach a human being. If you ask them to stop calling, they hang up. If you call back they threaten to add your name back into the system. They will not give you a supervisor. They will not tell you where they work. They will tell you that they are contracted with ***************** and UpStart. They have been harassing me for over a year. They have lied to me about what their company name is. They have told me that their phones are not capable of putting someone on hold. They told me that their company address was **********. After eight months of requesting to be taken out of their system, they changed from a womans AI voice to a mans AI voice. I have been told that they will stop calling within 30 days. The calls continue. I have been told they will stop within a week. Daily calls. I was told yesterday that they would stop, they called back today. The calls range from 630am to 8pm. When I ask to be removed from their system, they hang up on me. When I ask for a supervisor, they hang up on me. I believe that their positive reviews were purchased to cover up the fact that this company illegally harasses people in an attempt to swipe personal and financial information in a predatory manner from people in dire financial situations and WILL NOT TAKE NO FOR AN ANSWER. I will be filing a complaint with the attorney general in **********, *****, and Washington state. As well as informing OneMain and Upstart of the predatory practices their vendors are using to alienate potential ************ an UpStart share holder, I am horrified.

  

  Business Response

  Date: 06/24/2025

  RE: BBB Complaint ID# ********
  Company: Better Debt Solutions
  Contact: ********************* ************** | ***********************************************************
  

  Dear BBB and Customer,
  Thank you for bringing this matter to our attention. We take these concerns seriously and appreciate the opportunity to respond.
  After reviewing our internal records, we were unable to locate any file, account, or communication history associated with the contact information provided in this complaint. To proceed with a thorough investigation and assist in resolving this matter, we respectfully request that the customer provide additional identifying details such as a full name, the phone number receiving the calls, and the dates of contact. This will help us determine whether the calls originated from our organization or if this is a case of third-party misuse of our company name.
  We are aware that, unfortunately, there are instances of unrelated parties misrepresenting themselves as affiliated with legitimate businesses, including ours. We are actively investigating such activity and will fully cooperate with legal authorities where appropriate.
  As a precaution, we have placed the phone number listed in this complaint on our internal Do Not Call and Do Not Contact lists to prevent any further outreach from our system. We sincerely apologize for any inconvenience experienced.
  If the customer has any call recordings or further documentation, we kindly ask that they be forwarded to our ********************* at *********************************************************** to assist with our ongoing investigation.
  

  Thank you for your understanding and cooperation.
  

  Sincerely,
  *********************
  Better Debt Solutions
  **************
  ***********************************************************

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife, Kenlo ******* recently signed up for their debt relief program with somebody from their company called **** **** over two months ago they have ruined her credit and also included something in the program that should not have been included, which was her federal credit union that is her only left source of income, so not only have they ruined her credit but they have left her pennyless and shes now having to use her remaining credit card just to survive, which is already almost maxed out. Shes tried to contact **** **** on numerous occasions these past two weeks only to be ignored. I hope Better Business Bureau can help get this situation rectified as its absolutely disgusting how they have treated my wife and addressed this issue.

  

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau and Mr. ************************ you for bringing this matter to our attention. We are truly sorry to hear about your wifes experience and the challenges she is currently facing. Please know that we take your concerns very seriously, and we are committed to addressing this issue promptly and thoroughly.
  During our enrollment process, including our final ***************** (QA) verification, we ensure that all program detailsalong with the associated risks and benefitsare clearly and thoroughly explained to each client. We have reviewed the call recordings for this enrollment and confirmed that these elements were in fact discussed multiple times throughout the conversations.
  That said, we are not dismissing your concerns. We genuinely want to help resolve this situation. We have attempted to contact your wife several times using the phone number we have on file, but unfortunately have not been successful in reaching her.
  To move forward, we kindly ask that you provide a preferred contact number or have your wife reach out to our Compliance Department directly at ******************************************************** or ************ so we can connect and work toward a solution.
  We are here to help and will do everything we can to ensure that this matter is handled with care and urgency.
  Sincerely,
  

  Compliance *******************start="1495" data-end="1498">Better Debt Solutions

  Customer Answer

  Date: 03/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *******
  
   
  

• Initial Complaint

  Date:11/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  signed up to have three bills paid off. I was told it would be $477,00 /month to be deducted from my checking acc. None of my bills were paid off and i have called numerous times no one call me back. but today I had $478.20 deducted from my checking acc. Is this a scam or not!!!!!! Still waiting for a call and I. will inform my bank

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company left me five voicemails yesterday and called eight times under the name of *******************. Several of the calls were after I called them and asked them to take me off their list. I called again several times to speak to a manager, but they kept hanging up on me when I asked. I finally spoke to a ****** **** #**** and was able to obtain their website and real name so I could find their main number. I called and spoke to ****** who assured me that they would not call again. Tonight, I received five calls from them in a period of ten minutes. I would like them to stop harassing me.

  

  Business Response

  Date: 10/04/2024

  Dear Better Business Bureau and Ms. ***** *****,

  
  Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience caused by the calls you received. We take complaints like this very seriously and want to assure you that we are committed to resolving this issue.
  We work with several marketing vendors to reach potential customers, and it appears that in this case, there was a breakdown in communication. We will immediately investigate the situation with our marketing partners to ensure that your request to be removed from the call list is honored and that no further contact is made.

  
  Immediate Action: We will add your number to our internal Do Not Contact (DNC) list and ensure our vendors do the same. We will also review the call logs to verify that no additional calls are made to you.
  Investigation: We are conducting an internal investigation to determine why your previous requests were not processed and will take corrective action to ensure this does not happen again. This may include additional training for our representatives and enhanced oversight of our marketing partners to prevent any similar issues in the future.

  
  Once again, we deeply regret any inconvenience caused and appreciate your patience as we resolve this matter. Please feel free to contact us directly at ************** if you have any further questions or concerns.
  

  Sincerely,
  Compliance Department
  Better Debt Solutions

  Customer Answer

  Date: 10/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:10/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to send my cancellation of transactions with the company but the email provide is not working, no one will answer the phone or return calls.

  

  Business Response

  Date: 10/04/2024

  Dear Better Business Bureau and Ms. ***** ******,

  
  Thank you for bringing this matter to our attention. We are sorry to hear about the difficulties you've experienced in trying to reach us regarding the cancellation of your transactions. We take customer service and communication very seriously, and it is certainly not our intention for anyone to feel ignored.
  Regarding your attempts to contact us: It seems there may have been an issue with the email or phone number used to reach us.

  Our customer service team is available to assist Monday through Friday from 7:00 AM to 7:00 PM PST and on Saturdays from 8:00 AM to 4:00 PM PST.

  You can contact us directly at ************** or via email at ********************************************************

  
  
  Next Steps: Please reach out to us through one of these channels, and we will ensure that your cancellation request is processed promptly. We will also work with you to resolve any outstanding concerns to your satisfaction.
  Once again, we apologize for any inconvenience caused and assure you that we are committed to making this right. Your satisfaction is important to us, and we will work diligently to come to a resolution.
  

  Sincerely,
  Compliance Department
  Better Debt Solutions

• Initial Complaint

  Date:09/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business calls multiple times per day offering loans, leaves voice mails in robot voice, calls from different numbers to circumvent blocking features, is engaged in harassing behavior.

  

  Business Response

  Date: 10/04/2024

  Dear Better Business Bureau and Mr. **** *****,

  
  Thank you for reaching out and providing us with this opportunity to address Mr. ******* concerns. We sincerely apologize for any inconvenience that may have been caused.

  
  Upon reviewing the details of the complaint, we would like to clarify that Mr. ***** initially provided his contact information through a social media inquiry, requesting assistance regarding our services. It is our goal to assist individuals who express interest in our offerings, but we certainly understand that further contact may no longer be desired.
  Regarding the call frequency: After receiving this complaint, we immediately investigated the issue and determined that all calls were made as part of a follow-up to Mr. ****** original inquiry. Nevertheless, we understand that this follow-up may have been perceived as excessive, and for that, we sincerely apologize.

  
  Immediate Action: We have added Mr. ******* phone number to our internal Do Not Contact (DNC) list, and no further communication will be made. This ensures that Mr. ***** will no longer receive calls, emails, or any form of contact from our company.
  We take concerns like this very seriously and will continue to review our practices to ensure that we maintain a balance between responding to inquiries and respecting individual preferences.
  Once again, we apologize for any frustration caused and thank you for bringing this to our attention. Please feel free to reach out if any additional questions or concerns arise.
  

  Sincerely,
  Compliance Department

• Initial Complaint

  Date:08/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Debt Solutions and their sister company "*******" have commissioned a robo-call company, "Prime Loan Advisors" (aka *************************** which calls people 4-15 times a day. There's even a reddit thread dedicated to it.*********************************************************************************** calls are illegal. To verify what I'm saying is true, all one must do is call one of the spoof numbers ************ ************ 219.247.1014 347.719.6213 252.703.0905 520.581.6738 and many many more The person you reach, after asking a few questions, transfers you to someone at Better Debt Solutions or Lendvia. I'm assuming they're not doing this probono as some sort of charity service.

  

  Business Response

  Date: 10/04/2024

  Dear Better Business Bureau and Mr. ******* *******,

  
  Thank you for bringing this matter to our attention. We take your concerns very seriously, and after reviewing our system, we have been unable to verify any direct association between Better Debt Solutions and the companies or phone numbers referenced in your complaint.

  
  Recently, we have received similar complaints involving other companies that are unrelated to us. Our legal team is currently conducting an in-depth investigation to determine if any of our marketing vendors or third-party partners are involved in these activities. We are fully committed to ensuring that any responsible party is held accountable and that such actions are met with appropriate consequences.To assist with our investigation, we kindly request that you provide any additional information or documentation you may have. This could include call logs, dates, times, or recordings that could help us trace these calls to any specific partner or entity. Without further information, it remains challenging for us to substantiate these claims and proceed with corrective measures.

  
  Please rest assured that we do not condone any fraudulent or misleading marketing practices, and we will take swift action once we have sufficient evidence to identify the parties responsible for any violations.
  Thank you for your understanding, and we look forward to your cooperation in providing the details needed to assist us in resolving this matter.
  

  Sincerely,
  Compliance Department
  Better Debt Solutions

  Customer Answer

  Date: 10/05/2024

  I have proof in the form of call logs and recorded conversations (********, where I live, is a one party consent state) that proves this statement to be false.  So now, not only are they operating a robo call center, they're lying to the Better Business Bureau about it.  I would be more than happy to provide this evidence and cooperate with any investigation.

  This company commits serial harassment to hundreds of thousands of Americans on a daily basis by using spoof numbers to robo dial private citizens' phone numbers three to ten times a day individually and I CAN PROVE IT with hard evidence.

  They're breaking multiple federal and state laws (Both in ******** and in ********** where they're based).

  I would like the BBB to contact me so I can provide this evidence.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They need to hire a call center that does not fraudulently claim to be other businesses and financial institutions. Their call center claims to be 4 or 5 different lenders that are not associated with BDS or the call center at all and then redirects callers to BDS under false pretenses.This happened July 29th. The call center claimed to be Supreme lending, Exact lending, and True path lending, I spoke to all these lenders personally on their actual numbers and none of them have any affiliation with the call center, Lendvia, or Better Debt Solutions. The call center also calls numbers on the do not call registry. They lie about what financial institutions they work for then ONLY redirect to Better Debt Solutions after fraudulently representing themselves and who they are working for.

  

  Business Response

  Date: 10/04/2024

  Dear Better Business Bureau and Ms. ******* *******,

  
  Thank you for bringing this matter to our attention. After conducting a thorough review of our records, we have been unable to verify or match any of the information you provided in our system, including any connection to the lenders or call centers you mentioned. As such, we are unable to move forward with an investigation based on the details currently available.

  
  To proceed, we require more specific information, such as the exact phone numbers that contacted you, the names of the representatives involved, and any other relevant documentation that can help us trace the origin of these calls. Without such details, it is challenging for us to substantiate the claims you've made regarding our company or our partners.

  
  Please note that we take matters of compliance very seriously, and we would never tolerate any fraudulent representation by our call centers or marketing partners. We are fully committed to conducting a thorough investigation once we have the necessary details from you.
  

  We kindly ask you to provide the required information so we can assist you further. Until we receive additional information, there is no further action we can take.
  

  Thank you for your understanding, and we look forward to your response to help us resolve this matter.
  

  Sincerely,
  Compliance Department
  Better Debt Solutions