Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been asking this agency to stop calling me. I have asked to be put on their do not call list. I have asked to be removed from their system. I am not the person they are trying to contact. They refuse to cease and desist. They call daily. They leave a voicemail daily. It is a robot call, when you press 2 you reach a human being. If you ask them to stop calling, they hang up. If you call back they threaten to add your name back into the system. They will not give you a supervisor. They will not tell you where they work. They will tell you that they are contracted with ***************** and UpStart. They have been harassing me for over a year. They have lied to me about what their company name is. They have told me that their phones are not capable of putting someone on hold. They told me that their company address was **********. After eight months of requesting to be taken out of their system, they changed from a womans AI voice to a mans AI voice. I have been told that they will stop calling within 30 days. The calls continue. I have been told they will stop within a week. Daily calls. I was told yesterday that they would stop, they called back today. The calls range from 630am to 8pm. When I ask to be removed from their system, they hang up on me. When I ask for a supervisor, they hang up on me. I believe that their positive reviews were purchased to cover up the fact that this company illegally harasses people in an attempt to swipe personal and financial information in a predatory manner from people in dire financial situations and WILL NOT TAKE NO FOR AN ANSWER. I will be filing a complaint with the attorney general in **********, *****, and Washington state. As well as informing OneMain and Upstart of the predatory practices their vendors are using to alienate potential ************ an UpStart share holder, I am horrified.

  

  Business Response

  Date: 06/24/2025

  RE: BBB Complaint ID# ********
  Company: Better Debt Solutions
  Contact: ********************* ************** | ***********************************************************
  

  Dear BBB and Customer,
  Thank you for bringing this matter to our attention. We take these concerns seriously and appreciate the opportunity to respond.
  After reviewing our internal records, we were unable to locate any file, account, or communication history associated with the contact information provided in this complaint. To proceed with a thorough investigation and assist in resolving this matter, we respectfully request that the customer provide additional identifying details such as a full name, the phone number receiving the calls, and the dates of contact. This will help us determine whether the calls originated from our organization or if this is a case of third-party misuse of our company name.
  We are aware that, unfortunately, there are instances of unrelated parties misrepresenting themselves as affiliated with legitimate businesses, including ours. We are actively investigating such activity and will fully cooperate with legal authorities where appropriate.
  As a precaution, we have placed the phone number listed in this complaint on our internal Do Not Call and Do Not Contact lists to prevent any further outreach from our system. We sincerely apologize for any inconvenience experienced.
  If the customer has any call recordings or further documentation, we kindly ask that they be forwarded to our ********************* at *********************************************************** to assist with our ongoing investigation.
  

  Thank you for your understanding and cooperation.
  

  Sincerely,
  *********************
  Better Debt Solutions
  **************
  ***********************************************************

• Initial Complaint

  Date:06/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone is being spammed by this business, I tell them to take me off the call this and they call from another number. Always a different area code. The last number was ************. I was told the only way off the call list is to speak with a Sr. ******** however the only way to an advisor is to sign up with them first then get transferred. These calls come in all times of the day, night and weekends.

  

  Business Response

  Date: 06/24/2025

  RE: BBB Complaint ID# ********
  Company: Better Debt Solutions
  Compliance Department: ************** | ***********************************************************
  Dear BBB and Ms. **************** you for bringing this concern to our attention.
  We take consumer complaints seriously and have reviewed the details provided. At this time, we have no records in our internal database linking your name, phone number, or email address to any inquiry or contact history associated with our company. That said, we have now added the phone number listed in the complaint *************) to our internal Do Not Call list to ensure no further contact is made from our systems.
  To assist in our internal investigation, we kindly ask that you provide any additional documentation or call ************** could help us identify the source of the calls. Its important to note that we work with various third-party marketing vendors, and we are currently investigating possible misuse of our company name or brand. Your cooperation in sharing more information would be extremely helpful and appreciated.
  We are committed to resolving this matter professionally and thank you in advance for your understanding.
  

  Sincerely,
  

  Compliance *******************start="1378" data-end="1381">Better Debt Solutions
  **************
  ***********************************************************

• Initial Complaint

  Date:06/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get phone calls every single day from this company. Always different phone numbers. I have opted out multiple times and asked to be placed on the do not call list. I still get calls every day.

  

  Business Response

  Date: 06/24/2025

  Dear Better Business Bureau and Mr. *********************** you for bringing this to our attention. We take all consumer inquiries seriously and appreciate the opportunity to review your concerns.
  At this time, we are unable to locate any records in our internal database based on the information provided. To further assist and fully investigate this matter, we kindly request that you share any additional details you may have, such as the date of the call, the phone number used, or any identifying information.
  That said, your number has been added to our internal Do Not Call list, and we will ensure no further outreach is made from our organization.
  

  If you'd like to provide more information or speak with someone from our compliance team, please contact us directly at ************** or email ***********************************************************.

  Sincerely,
  Compliance *******************start="1022" data-end="1025">Better Debt Solutions

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received initial call from "Better Debt Solutions" where they told me I was pre-qualified for a rate of 5.99% on my debt . From there they collected multiple pieces of personal information guaranteeing if I met the minimum requirements they would be able to provide me with a loan at the 5.99 rate. After conducting a budget and confirming I met the minimum qualifications I was told they need to speak with underwriting to get my loan processed. I did not receive any further information after this. I called back multiple times to request the status of my application only to be hung up on multiple times. I asked to speak to a manager multiple times every time I was hung up on. After excessive attempts my number was blocked by the business.

  

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau and Mr. ***** *****,

  
  Thank you for bringing this matter to our attention. We sincerely apologize for the experience you've had and understand your frustration.
  We acknowledge your concerns regarding the communication breakdown and lack of follow-up after your interaction with our team. This is not the level of service we strive to provide, and we take your feedback seriously. We understand how important transparency and timely communication areespecially when it involves personal and financial information.
  Please be assured that your request for no further contact has been honored, and your phone number has been added to our Do Not Contact list. Additionally, your personal information will be permanently removed from our system in accordance with data protection protocols.
  While we are actively investigating this matter internally, we would also appreciate the opportunity to speak with you directly to gain a better understanding of what happened and ensure this does not occur again. If you're willing, please contact our Compliance Department at ******************************************************** or ************ at your convenience.
  We are committed to addressing your concerns with the seriousness they deserve and ensuring this issue is fully resolved.
  Sincerely,

  
  Compliance *******************start="1468" data-end="1471">Better Debt Solutions

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract to help settle our debts with this company and they wont get back to us. Even with the contract they said they wont help us and wont return calls. Seems like a scam.

  

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau and Ms. ************************ you for bringing your concerns to our attention. We sincerely apologize for any frustration or inconvenience you may have experienced.
  Please note that we have made several attempts to contact you using the phone number we have on file, but unfortunately, we have not been able to reach you. We truly want to help resolve this matter and move things forward.
  We kindly ask that you either reach out to us directly at ******************************************************** or ************, or provide a preferred time and updated contact number where we can successfully reach you. Our goal is to make sure this issue is addressed as quickly and thoroughly as possible.
  We appreciate your time and look forward to working with you toward a resolution.
  Sincerely,

  
  Compliance *******************start="938" data-end="941">Better Debt Solutions

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife, Kenlo ******* recently signed up for their debt relief program with somebody from their company called **** **** over two months ago they have ruined her credit and also included something in the program that should not have been included, which was her federal credit union that is her only left source of income, so not only have they ruined her credit but they have left her pennyless and shes now having to use her remaining credit card just to survive, which is already almost maxed out. Shes tried to contact **** **** on numerous occasions these past two weeks only to be ignored. I hope Better Business Bureau can help get this situation rectified as its absolutely disgusting how they have treated my wife and addressed this issue.

  

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau and Mr. ************************ you for bringing this matter to our attention. We are truly sorry to hear about your wifes experience and the challenges she is currently facing. Please know that we take your concerns very seriously, and we are committed to addressing this issue promptly and thoroughly.
  During our enrollment process, including our final ***************** (QA) verification, we ensure that all program detailsalong with the associated risks and benefitsare clearly and thoroughly explained to each client. We have reviewed the call recordings for this enrollment and confirmed that these elements were in fact discussed multiple times throughout the conversations.
  That said, we are not dismissing your concerns. We genuinely want to help resolve this situation. We have attempted to contact your wife several times using the phone number we have on file, but unfortunately have not been successful in reaching her.
  To move forward, we kindly ask that you provide a preferred contact number or have your wife reach out to our Compliance Department directly at ******************************************************** or ************ so we can connect and work toward a solution.
  We are here to help and will do everything we can to ensure that this matter is handled with care and urgency.
  Sincerely,
  

  Compliance *******************start="1495" data-end="1498">Better Debt Solutions

  Customer Answer

  Date: 03/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *******
  
   
  

• Initial Complaint

  Date:11/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  signed up to have three bills paid off. I was told it would be $477,00 /month to be deducted from my checking acc. None of my bills were paid off and i have called numerous times no one call me back. but today I had $478.20 deducted from my checking acc. Is this a scam or not!!!!!! Still waiting for a call and I. will inform my bank

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company left me five voicemails yesterday and called eight times under the name of *******************. Several of the calls were after I called them and asked them to take me off their list. I called again several times to speak to a manager, but they kept hanging up on me when I asked. I finally spoke to a ****** **** #**** and was able to obtain their website and real name so I could find their main number. I called and spoke to ****** who assured me that they would not call again. Tonight, I received five calls from them in a period of ten minutes. I would like them to stop harassing me.

  

  Business Response

  Date: 10/04/2024

  Dear Better Business Bureau and Ms. ***** *****,

  
  Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience caused by the calls you received. We take complaints like this very seriously and want to assure you that we are committed to resolving this issue.
  We work with several marketing vendors to reach potential customers, and it appears that in this case, there was a breakdown in communication. We will immediately investigate the situation with our marketing partners to ensure that your request to be removed from the call list is honored and that no further contact is made.

  
  Immediate Action: We will add your number to our internal Do Not Contact (DNC) list and ensure our vendors do the same. We will also review the call logs to verify that no additional calls are made to you.
  Investigation: We are conducting an internal investigation to determine why your previous requests were not processed and will take corrective action to ensure this does not happen again. This may include additional training for our representatives and enhanced oversight of our marketing partners to prevent any similar issues in the future.

  
  Once again, we deeply regret any inconvenience caused and appreciate your patience as we resolve this matter. Please feel free to contact us directly at ************** if you have any further questions or concerns.
  

  Sincerely,
  Compliance Department
  Better Debt Solutions

  Customer Answer

  Date: 10/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:10/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to send my cancellation of transactions with the company but the email provide is not working, no one will answer the phone or return calls.

  

  Business Response

  Date: 10/04/2024

  Dear Better Business Bureau and Ms. ***** ******,

  
  Thank you for bringing this matter to our attention. We are sorry to hear about the difficulties you've experienced in trying to reach us regarding the cancellation of your transactions. We take customer service and communication very seriously, and it is certainly not our intention for anyone to feel ignored.
  Regarding your attempts to contact us: It seems there may have been an issue with the email or phone number used to reach us.

  Our customer service team is available to assist Monday through Friday from 7:00 AM to 7:00 PM PST and on Saturdays from 8:00 AM to 4:00 PM PST.

  You can contact us directly at ************** or via email at ********************************************************

  
  
  Next Steps: Please reach out to us through one of these channels, and we will ensure that your cancellation request is processed promptly. We will also work with you to resolve any outstanding concerns to your satisfaction.
  Once again, we apologize for any inconvenience caused and assure you that we are committed to making this right. Your satisfaction is important to us, and we will work diligently to come to a resolution.
  

  Sincerely,
  Compliance Department
  Better Debt Solutions

• Initial Complaint

  Date:09/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business calls multiple times per day offering loans, leaves voice mails in robot voice, calls from different numbers to circumvent blocking features, is engaged in harassing behavior.

  

  Business Response

  Date: 10/04/2024

  Dear Better Business Bureau and Mr. **** *****,

  
  Thank you for reaching out and providing us with this opportunity to address Mr. ******* concerns. We sincerely apologize for any inconvenience that may have been caused.

  
  Upon reviewing the details of the complaint, we would like to clarify that Mr. ***** initially provided his contact information through a social media inquiry, requesting assistance regarding our services. It is our goal to assist individuals who express interest in our offerings, but we certainly understand that further contact may no longer be desired.
  Regarding the call frequency: After receiving this complaint, we immediately investigated the issue and determined that all calls were made as part of a follow-up to Mr. ****** original inquiry. Nevertheless, we understand that this follow-up may have been perceived as excessive, and for that, we sincerely apologize.

  
  Immediate Action: We have added Mr. ******* phone number to our internal Do Not Contact (DNC) list, and no further communication will be made. This ensures that Mr. ***** will no longer receive calls, emails, or any form of contact from our company.
  We take concerns like this very seriously and will continue to review our practices to ensure that we maintain a balance between responding to inquiries and respecting individual preferences.
  Once again, we apologize for any frustration caused and thank you for bringing this to our attention. Please feel free to reach out if any additional questions or concerns arise.
  

  Sincerely,
  Compliance Department