Complaints
Customer Complaints Summary
- 27 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am getting calls almost 10 times a day regarding a loan offer. I've never signed up for anything and asked them to remove me from their call list many times
Business Response
Date: 11/12/2025
Thank you for bringing this matter to our attention. At Better Debt Solutions, we take compliance with all applicable regulations, including the Telephone Consumer Protection Act (TCPA), very seriously.
We were unable to locate any record of an inquiry or interaction under the information provided. However, your contact information has been added to our Do Not Call and Do Not Mail lists as a precaution. Please allow up to 72 hours for this update to take effect across all systems and partner networks.
If you continue to receive calls or can share the specific phone numbers contacting you, please reach out to our compliance department at ************** or *********************************** so we can investigate further.Initial Complaint
Date:11/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They constantly call me 10 times a day at times. I have asked them to put me on the do not call list and they have laughed at me and tried to ask for more personal information. Have them put me on the do not contact list immediately.Business Response
Date: 11/07/2025
Thank you for bringing this matter to our attention. At Better Debt Solutions, we take compliance with all applicable regulations, including the Telephone Consumer Protection Act (TCPA), very seriously.
Your contact information has been added to our Do Not Call and Do Not Mail lists, effective immediately. Please allow up to 72 hours for this update to take effect across all systems and partner networks.
If you receive additional calls after this period, please share the phone numbers or call details with our compliance department at ************** or *********************************** so we can review the matter further.Customer Answer
Date: 11/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *****
Initial Complaint
Date:11/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My number is on the do not call registry and this company has called me multiple times a day for months offering loans I did not request. I have informed them multiple times that I am on the do not call list and asked for the calls to stop and they continue.Business Response
Date: 11/07/2025
Thank you for bringing this matter to our attention. At Better Debt Solutions, we take compliance with all applicable regulations, including the Telephone Consumer Protection Act (TCPA), very seriously.
We were unable to locate any record of an inquiry or interaction under the information provided. However, your contact information has been added to our Do Not Call and Do Not Mail lists as a precaution. Please allow up to 72 hours for this update to take effect across all systems and partner networks.
If you continue to receive calls, please share the phone numbers or messages with our compliance department at ************** or *********************************** so we can investigate further.Initial Complaint
Date:11/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting calls from the business 4-5 times a day about loans I don't want and haven't even tried setting up. It's taking up space in my voicemail and a violation of TCPA.Business Response
Date: 11/05/2025
Thank you for bringing this matter to our attention. At Better Debt Solutions, we take compliance with all applicable regulations, including the Telephone Consumer Protection Act (TCPA), very seriously.
We were unable to locate any record of an inquiry or interaction under the information provided, but as a precaution, we have added your contact information to our Do Not Call and Do Not Mail lists. Please allow up to 72 hours for this update to take effect across all systems and partner networks.
If you continue to receive calls or can share the phone numbers or messages youve received, please contact our compliance department at ************** or *********************************** so we can review the matter further.Customer Answer
Date: 11/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ****
Initial Complaint
Date:10/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have repeatedly asked this organization to take me off their call list, and I still receive 5+ calls a day from them. Twice now when I've talked to a "Loan Specialist" they have hung up on me as soon as I've asked them to remove me from their caller list.Business Response
Date: 10/29/2025
Thank you for bringing this matter to our attention. At Better Debt Solutions, we take compliance with all applicable regulations, including the Telephone Consumer Protection Act (TCPA), very seriously.
Your contact information has been added to our Do Not Call and Do Not Mail lists. Please allow up to 72 hours for this update to take effect across all systems and partner networks.
If you continue to receive outreach after this period, please share the phone numbers or any call details with our compliance department at ************** or *********************************** so we can investigate further. We appreciate you notifying us and are committed to ensuring your preferences are fully honored.Initial Complaint
Date:10/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company, calling themselves **************************** keeps calling every day about loans that I have no interest in and never applied for and are using different phone numbers. They want all sorts of different personal info, including SSN, date of birth, ect. They are violating TCPA. Either this needs to stop or I have no choice but to take this to the next step.I know they also use other company shell names: MN ********, ***********, ***********, *************************, Better **************Business Response
Date: 10/29/2025
Thank you for bringing this matter to our attention. At Better Debt Solutions, we take compliance with all applicable regulations, including the Telephone Consumer Protection Act (TCPA), very seriously.
We are not affiliated with any company operating under the name ***************************. However, your contact information has been added to our Do Not Call and Do Not Mail lists as a precaution. Please allow up to 72 hours for this update to take effect across all systems and partner networks.
If you continue to receive similar calls or messages, please share the phone numbers with our compliance department at ************** or *********************************** so we can review the matter further. We appreciate you bringing this to our attention.Customer Answer
Date: 10/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *****
Initial Complaint
Date:10/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I get harassed with multiple phone calls a day and voicemails. Ive asked to be taken off the call list several times. Ive blocked several numbers associated with them. They say theyre from ****************** services but the public is fed up and finding that ****************** is under Better Debt Solutions. This is a violation of TCPA.Business Response
Date: 10/21/2025
Thank you for bringing this matter to our attention. At Better Debt Solutions, we take compliance with all applicable regulations, including the Telephone Consumer Protection Act (TCPA), extremely seriously.
We were unable to locate any record of an inquiry or interaction under the information provided. However, your contact information has been added to our Do Not Call and Do Not Mail lists as a precaution. Please allow up to 72 hours for this update to take effect across all systems and partner networks.
If you continue to receive calls or can share the specific phone numbers or messages youve received, please contact our compliance department at ************** or *********************************** so we can investigate further.Initial Complaint
Date:10/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Oct. 10 **************************************************** that Im preapproved for a $60000 personal loan, they left several messages and voicemails stating they had a preapproved loan awaiting me...the sales *** tells me Im preapproved, only need a few bits of information to fund the loan, surprisingly I never reached out nor applied for a loan? The caller ID said "possible spam" or scam, I answered to see what the pitch was going to be, usually I block all spam calls.. so the first **** asked me a few questions and said I qualified, then sent me to an account ***... the account *** stated he needed some information to process the loan, I reluctantly answered to see where **** would go.. they do a soft pull on my credit, then he starts pointing out late pays or closed accounts, oh I owe $39000..in debt ,which is untrue, which I dont only $24000 , then he tells me how bad my credit is and how he can get me a consolidation of debt, I stated I already settled w various CC companies , paid off my car loan, and have my own plan to pay off bills, oh zim not qualified for a loan they promised, which was BS from the get go...I knew it was all BS, but I wanted to see how far they went...then he got beligerent when I wasnt interested in this parasite taking advantage of the situation..they would settled 40% w my creditors then take 50% commission, on debts I dont owe.. I responded that this whole pitch was a *************** scam,, he got beligerent, we ended in a yelling match and further insults to me... this is the slimiest scam, illegal way to pitch a debt consolidation, they have noway to offer or make loans, I been around a longtime, consumers can deal directly w creditors...this is straight out of a 70's pitch, was is in violation of Fair Credit law, I am filing complaints w both CA Attorney ************** & *************** , ************ deserves to be fined to the max and have whatever license revoked for their shady business practices...Business Response
Date: 10/13/2025
Thank you for bringing this matter to our attention. At Better Debt Solutions, we take compliance, transparency, and consumer protection extremely seriously. We do not tolerate misrepresentation or unprofessional conduct of any kind.
Better Debt Solutions helps consumers explore legitimate debt resolution options through clear, compliant, and fully disclosed processes. We never guarantee loan approvals, and all program details are explained before enrollment. In rare cases, unaffiliated third parties may misrepresent our company - and we appreciate you letting us know so we can investigate further.
Your contact information has been added to our Do Not Call and Do Not Mail lists. If you have additional documentation or would like to share the phone numbers that contacted you, please reach our compliance department at ************** or ************************************ We regret the frustration this caused and are committed to ensuring your preferences are fully honored.Initial Complaint
Date:08/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company was suppose to provide me with an account number so I could track my funds. After two I have received nothing. I have attempted over 8 calls to both the agent and the company. I have sent emails. I have received 0 response from the company. They take my month.Business Response
Date: 08/29/2025
Thank you for bringing this matter to our attention. At Better Debt Solutions, we take compliance and customer service very seriously, and we are concerned to hear that you have had difficulty reaching us and have not received the information you were expecting.
To clarify, clients enrolled in our debt settlement program are provided with access to a dedicated client portal and account information where deposits and program progress can be tracked. If you have not yet received your account credentials, this may be due to an issue with the contact information we have on file.
We would like to resolve this promptly. Please contact our compliance department directly at ************** or *********************************** with your full name and enrollment details so we can verify your account, provide your access credentials, and ensure you are fully supported moving forward.
We sincerely apologize for any frustration this has caused and are committed to assisting you immediately once we confirm your information.
-Better Debt Solutions
Initial Complaint
Date:08/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They call me every single day from a different phone number. I have asked 5 different **** to stop calling me, yet they still call every day. This is harassmentBusiness Response
Date: 08/15/2025
Thank you for bringing this matter to our attention. At Better Debt Solutions, we take compliance with all applicable regulations, including the Telephone Consumer Protection Act (TCPA), extremely seriously, and we do not condone unwanted or repeated outreach to individuals who have requested to be removed from our contact lists.
After reviewing the information provided, we were unable to locate a matching record under your name in our system. In some cases, contact may occur through our trusted marketing partners, and third-party referral paths may lead to calls from multiple phone numbers. Regardless of the source, we have now added the phone number(s) listed in your complaint to our Do Not Call and Do Not Mail lists. Please allow up to 72 hours for this update to take effect across all systems and partner networks.
If you would like to provide your full first and last name, along with any additional phone numbers or email addresses that may have been used, our compliance team will be happy to investigate further and ensure your preferences are fully honored. You may contact us directly at ************ or email ************************************ We appreciate your patience as we ensure this matter is resolved.
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