Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GetDandy will not stop sending constant emails soliciting their business to remove bad reviews. I am not replying to these constant emails because I do not need their services, I have never requested their services, I have requested for them to "unsubscribe" my email EVEN THOUGH I have never subscribed AND I even have "blocked" their emails but still received these unwanted solicitations. Please have them stop! Thank you.

  Business Response

  Date: 08/02/2023

  Hi *****,

  I have our marketing team removing the email address you provided at this time. 

  All communication with this email address and Dandy should cease in 3-5 days. 

  Thank you.

  Dandy Team

  Customer Answer

  Date: 08/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me UNLESS more emails appear.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved for this email but I have since found they are also "spamming" another work email of mine, **************************************.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dandy is a scam, I was called countless times till I finally signed up.I signed up for a 6 month trial. After the 6 months I decided I did not like the service and requested to cancel. I made 3 cancel requests before contacting my bank asking them to block charges. I would get emails every 2 days asking for updated billing, no one responded via email. Phone number is hard to find. I finally got a hold of someone in June with him responding oh my manager is out. To this date I still get emails every day. Scam, very harassing. It just goes to my junk fold in email now. They are threating with collections??!!!Terrible experience.

  Business Response

  Date: 08/01/2023

  *******************,

  **** from our Customer Experience team will be contacting you this week to clear this matter for you.

  Thanks,

  *****************************

  Director, Customer Experience. 

  Customer Answer

  Date: 08/03/2023

  I do not accept this response till someone reaches out. Its been all talk from you, and I am still receiving emails.

  Business Response

  Date: 08/04/2023

  Victoria.

  We have reached out several times to discuss this matter and schedule a meeting with you.

  You can schedule a meeting on my calendar to resolve this here:

  ************************************

  Thank you,

  *******************

   

  Customer Answer

  Date: 08/10/2023

  You may call me on my cell. I do not wish to schedule a meeting.

  I did not receive any contact attempts.

• Initial Complaint

  Date:07/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This organization conitues to houn ** non stop . They will not listen to emails or phone calls and just spam a different company email when we ask them to stop.

  Business Response

  Date: 08/01/2023

  Hi ****,

  I am the Director of Customer Experience here at **********************.

  I have requested our marketing team to remove your domain from all communications go forward. 

  We are sorry for the inconvenience. 

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************** at GetDandy, will not stop sending these constant and irritating emails soliciting their business to remove bad reviews. She obviously can't take a hint, that if we are not replying to her constant emails, we do not want her services. We have never requested her services. We are fine with the bad reviews we have on ******* we accept them and they are part of business. They just need to stop contacting us because they are wasting our time, and for a small business, that means a loss of revenue. Please just stop!

  Business Response

  Date: 07/28/2023

  Hi *****,

  I received your compliant and have gotten this over to our marketing team to remove the domain ************************* from all communication with our company. 

  This request should be completed in 3 business days. 

  Thank you,

  Dandy Team

  Customer Answer

  Date: 07/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dandy has been asked twice to remove us from all forms of contact and that we do not want their services. We have now received 4 emails this month alone. We even told them the second time that further contact with us would be considered harassment.

  Business Response

  Date: 07/24/2023

  Hi *****,

  My apologies for the issue. I have the marketing team removing you and your domain from all email contact go forward. 

  Thank you,

  *****************************

  Director-Customer Experience 

  Customer Answer

  Date: 07/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:07/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incessant, unsolicited spam from ************************************************************************* at Dandy. No, I don't want to "schedule a call" with you, I want you and anybody else at Dandy, GetDandy etc. ************************************** to never contact us again.

  Business Response

  Date: 07/19/2023

  Dear ***************************

  We have sent your domain to our marketing team to remove you from all communication go forward.

  Customer Answer

  Date: 07/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  A B
  
   
  

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dandy Inc. (GetDandy.com) has misused our web contact form to send numerous spam messages, inundating us with unsolicited service offers over several months. Despite multiple attempts to unsubscribe, they have not honored our requests promptly and continue to send unsolicited emails to various companies. Moreover, they resort to changing sender details when blocked.Interestingly, Dandy Inc. lacks a publicly available physical address, utilizing a shared office suites company for their mailing address. This lack of transparency raises concerns about their business practices. They have also been removing their own business listings from reputation sites to prevent negative reviews from customers.It is evident that Dandy Inc. does not conduct their operations in an honest and ethical manner, as evidenced by the relentless stream of unsolicited spam messages they send daily and weekly. Engaging with Dandy Inc. could potentially associate your company or non-profit with their unscrupulous practices, given their disregard for ethical conduct.Considering their BBB score of all F's, it seems unlikely that they would represent your company in an honest and ethical manner. We strongly advise against engaging with Dandy Inc. or any of their employees, affiliates, contractors, partners, or representatives. We request an immediate cessation of all communication, including calls, texts, and emails, to us or any other member of our organization, using any of our company's contact email addresses and phone numbers.

  Business Response

  Date: 07/18/2023

  We cannot meet the requests as the person who sent this in used our contact information.

  *****************************
  
  , ** 92618
  Daytime Phone: **************
  E-mail: *************************************************

  I need theirs to remove them.

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for Dandy at the end of May with hopes that their AI software would remove some of our negative, unfair reviews. We agreed to a monthly fee for 6 months with a $200 gift card for signing up. They said after 30 days, they are able to get upwards of 70 percent of reviews removed. After the 30 days, I checked in because only 1 review had been removed, many other positive reviews had been flagged, and that's it. The gift card never arrived either. I contacted support, who reported they had sent the gift card, to check my spam. It wasn't there. I became suspicious and looked up Dandy on BBB and found they are a scam. I emailed to cancel and get a refund, and they offered a meeting with their "retention manager" who never showed to our ****** Meet link. We want a refund for money's paid and cancellation of the account.

  Business Response

  Date: 07/20/2023

  Hi *******,

  Our VP of Sales reached out to you a week ago to address your compliant and the gift card directly (he was the one who sent it at first)

  Please check your voicemail for a message from **** and your Spam folder for the gift card as we have proof it was in fact sent (note I did not say redeemed but was sent)

  Please note that we also do not provide guarantee removal percentages as we have to work with other companies to get the taken care of based on their terms of service.

  Thanks,

  ******

   

  Customer Answer

  Date: 07/20/2023

  Thanks ******, for the response. 

  As I indicated in my email to you, the gift card was not in my spam folder. I never received it. If it was lost in email, you could have offered to re-send a physical or duplicate copy, which you did not. 

  I had a ****** Meet appointment to discuss our issues with *******************, and he no showed, leaving a voice message an hour before the appointment saying what you said above about the gift card, but not mentioning that he would leave me waiting in the ****** Meet room only to never show up. No one addressed that there had been NO movement on our account in a month and a half. 

  Furthermore, the numerous complaints here prove you don't provide what you promise to, and at $350/month are a total scam. 

  Melissa 

  Business Response

  Date: 07/21/2023

  Hi *******,

  **** will be reaching out to you again so we can get this matter resolved for you.

   

  Thank you,

  ******

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant spam email about removing negative reviews. Want to collect all sorts of personal info in order to unsubscribe. Never solicited anything from them, nor do I want to.

  Business Response

  Date: 07/06/2023

  Dear sir,

  We will remove you from all ***************** and messaging from our company.

  We apologize for the inconvenience.

  Customer Answer

  Date: 07/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:07/04/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dandy Inc. (GetDandy.com) improperly used our web contact form to then send dozens of spam messages over several months with unsolicited offers for services. They have refused to honor unsubscribe requests in a timely manner and refuse to stop sending unsolicited emails to companies. If you are able to block the sender, they will often times start sending from a new address and name.Their company does not have a public physical address and instead use a shared office suites company for their Company mailing address. They repeatedly remove any business listings of their own company from ************ and other reputation sites because they apparently don't want customers posting negative reviews of their own company. So far Dandy Inc has been unable to remove the negative reviews many have posted here at the BBB.I believe Dandy Inc does not operate their own company in an honest and ethical manner, especially when it comes to the unrelenting stream of unsolicited spam messages sent out on a daily and weekly basis. If you hire Dandy Inc,, you are essentially asking Dandy to represent you and your company or non-profit when they contact reviewers.If Dandy Inc. won't operate and conduct their own business in an honest and ethical manner, can you really be sure they will represent your company in an honest and ethical way as well? Given the score of all F's on the BBB website, I would suggest, probably not. I ask that Dandy Inc, their employees, affiliates, contractors, partners, and anyone else associated with or representing this company or their services to stop contacting me or my organization immediately and to never call, text, or email me or anyone else at our organization ever again and that includes any of our company contact email addresses and phone numbers.

  Business Response

  Date: 07/04/2023

  Hi ***********

  I am the Director of Customer Success here at Dandy. 

  I want to personally apologize for not getting your company removed when you requested this and have sent this over to our outbound marketing team to make sure this is taken care of quickly. 

  We do in fact have a physical office, I have been there myself for meetings. 

  As far as our own listings we follow the *** of ****** and Yelp just as any other company we work with to remove incorrect reviews.

  We in fact operate our own company day to day and are an independent private company with no outside investors at this point.

  We will honor your request to remove your company from our contact. 

  Thank you.