Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, Dandy (aliases, previous DBA's: Get Dandy, Reviewo) breached their contract with ** and continues to charge ** erroneously every month. We signed a contract in July 2022 with continencies to be met. None of the contingencies were met. There have been multiple communication efforts to resolve. Emails, phone calls and letters. They disregard all communication and only reply with they will look into it. See highlights on contract attached.

  Business Response

  Date: 05/09/2023

  Hi ****,

  I will be personally reaching out to you on this issue so we may get this resolved for you.

  We look forward to clearing up this matter.

  *******************

  **************************************

  Customer Answer

  Date: 05/10/2023

  I have been told by this company that they will resolve this but until we recieve our contractual refund of $678.92 past due refund of 50% plus the 100% refund of 5/8/23 charge of $124.50 for a total of $803.42  and our credit card auto draft stopped today it is unresolved. We are not allowing this company to merely respond by saying they will "contact **". We want a refund and auto charge stopped today. 

  Business Response

  Date: 05/10/2023

  We talked to this client today on a recorded call and an email was sent after with our agreed upon settlement.

  Client wrote back they accept and we are processing a credit by weeks end.

  Customer Answer

  Date: 05/17/2023

  Until we receive the following this case is not accepted:

  1. Letter from Dandy stating account is closed

  2. The refund of amount due. 

  3. No more auto drafts from our credit card company.

• Initial Complaint

  Date:05/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company began contacting us through the New Sales Lead generator on our website, spamming ** with their promises to remove negative online reviews. We are not interested in this type of service. I have contacted them repeatedly to unsubscribe from their emails. I have even called them to be removed from their email list and yet we are still contacted by them. I have told them that any company who spams ** will never even be considered by ** as business partners so stop.And yet we still get spammed by them. I originally asked to speak to ***************************** because thats who the contact person was on the emails. I was told she was unavailable and when I asked when shed be available and said that I would call back, the guy insisted on me talking to him. When I persisted in speaking with ********, it was just as I thought: she does not exist. These guys just use that name. The guy I spoke with called himself ***** and told me ******** is AI(artificial intelligence)and ***** claimed to be the IT department and said he would remove our email and contact info from our system.Another thing. legitimate businesses recognize the importance of being on social media. There is no ******** page for Dandy Demo. When I looked up Dandy Demo, there is an empty ******** page and one person listed as a friend. This person listed as a friend, Im guessing, is probably the guy behind the entire scam that is Dandy Demo.Also? Legitimate business have ****** Reviews. Read those reviews. There is nothing listed for Dandy Demo.Bottom line this company is not legitimate. They do not provide the services offered. They simply steal money so, dont give them any personal info.

  Business Response

  Date: 05/11/2023

  Hi there,

  We are in fact a legitimate business based out of **********.

  You can see our website here: **************************************

  Also, I am the Director of Customer Experience here at ********************** and can confirm the company is legit and had many clients.

  You can reach me here if you have any questions:

  ******************************************

   

   

   

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has repeatedly used our web form to contact us in order to solicit services to us. We have asked on 3 occasions for them to please stop. We opened three tickets requesting them to stop as well as sent a carbon copy to ***************************** ********************************************** Neither ******** nor the help desk have ever responded to our requests to cease using our public web form to attempt to sell us a product. When we called to see if someone got the request that they said it would be taken care of. The gentleman I spoke with just kept repeating the word "Perfect" as I was telling him about the situation and the next actions that will happen if they don't stop trying to use our web form to spam us.

  Business Response

  Date: 05/06/2023

  Hi ********,

  i am the Director of Customer Experience at **********************.

  i want to personally apologize for the issue you have provided to us with Dandy.

  i am personally removing you from all from films and emails with our team

  If you have any others issues please contact: *************************************

  Customer Answer

  Date: 05/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business has been repeatedly bombarded with countless Spam emails from this company. We have received 27 emails in the past 4 and a half months. First from *****************************, then from *******************. We have asked that they no longer contact us, we have used the unsubscribe button in the email and are still getting emails every week offering their services, telling us how good they are etc. When asked why they don't have reviews enabled on their own ******** page, they said they disabled them because people left negative reviews due to the amount of spam emails they send. That's so very ironic. We have no interest in doing business with Dandy ever, we are asking all communication be stopped. It's ridiculous that we have to come here to get any type of resolution. Leave us alone.

  Business Response

  Date: 05/05/2023

  Hi *****************,
  

  I am the Director of Customer Experience here at **********************.

  We apologize for the inconvenience and are having your email removed from all mailing lists.

  If you have any other email addresses we need to remove please send them to ************************************* and we will remove.

  -*****************************

   

   

  Customer Answer

  Date: 05/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has emailed me many times offering their services which I expressed we are not interested and Ive clicked on the unsubscribe button and emailed them to remove from their contact list. They keep insisting to offer their services even after I asked them to stop. I emailed them requesting to stop all communication and they acknowledge I would not be contacted any more but ******** keeps sending emails and I want them to stop harassing our business. I have attached a screenshot of the email thread and screenshot of their response. As of yesterday April 8th ******** emailed again.

  Business Response

  Date: 04/10/2023

  Hello,

   

  As requested we have sent this to our internal marketing team to remove you from all further correspondence. 

   

  We apologize for the inconvience. The process to remove you should take 2-3 days. 

   

  Once you see you have not received any more correspondence from us kindly let the BBB know this is resolved. 

   

  Thank you,

  *****************************

• Initial Complaint

  Date:03/15/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started using Get Dandy last year for a six months trial to discern if their services warranted further use, it didn't. After four months we had one derogatory removed from all review services. We explained we were not satisfied with the results and explained after the initial period we would cancel. They suggested to extend 30 days beyond our service suggesting these were critical days to *****************. Nothing happened and we called and wrote to end service. We were charged an additional month so we asked our bank to place them on a hold. After six months they used a different corporate name to take two more payments suggesting that our account was never actually closed because we weren't off boarded so we owed them money. They also suggested they would be seeking collections for these additional months. THIS COMPANY IS FAKE AND IS IN BUSINESS TO RUN CREDIT CARDS AND PROVIDES NO CREDIBLE SERVICE WHATSOEVER.

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am the administrative assistant for a restaurant group. We began receiving contact form submissions through our websites at all three restaurants from ***************************** at GetDandy. We have repeatedly requested to be removed from her contact list, we have unsubscribed and contacted their support team. We still receive a multitude of these contact form submissions, sometimes multiple a day, but always at least several a week. It's frustrating, as we can't filter it with normal email spam blockers.