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Business Profile

Computer Software

FarNorthReview

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 84 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has emailed me many times offering their services which I expressed we are not interested and Ive clicked on the unsubscribe button and emailed them to remove from their contact list. They keep insisting to offer their services even after I asked them to stop. I emailed them requesting to stop all communication and they acknowledge I would not be contacted any more but ******** keeps sending emails and I want them to stop harassing our business. I have attached a screenshot of the email thread and screenshot of their response. As of yesterday April 8th ******** emailed again.

    Business Response

    Date: 04/10/2023

    Hello,

     

    As requested we have sent this to our internal marketing team to remove you from all further correspondence. 

     

    We apologize for the inconvience. The process to remove you should take 2-3 days. 

     

    Once you see you have not received any more correspondence from us kindly let the BBB know this is resolved. 

     

    Thank you,

    *****************************

  • Initial Complaint

    Date:03/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We started using Get Dandy last year for a six months trial to discern if their services warranted further use, it didn't. After four months we had one derogatory removed from all review services. We explained we were not satisfied with the results and explained after the initial period we would cancel. They suggested to extend 30 days beyond our service suggesting these were critical days to *****************. Nothing happened and we called and wrote to end service. We were charged an additional month so we asked our bank to place them on a hold. After six months they used a different corporate name to take two more payments suggesting that our account was never actually closed because we weren't off boarded so we owed them money. They also suggested they would be seeking collections for these additional months. THIS COMPANY IS FAKE AND IS IN BUSINESS TO RUN CREDIT CARDS AND PROVIDES NO CREDIBLE SERVICE WHATSOEVER.

  • Initial Complaint

    Date:01/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I am the administrative assistant for a restaurant group. We began receiving contact form submissions through our websites at all three restaurants from ***************************** at GetDandy. We have repeatedly requested to be removed from her contact list, we have unsubscribed and contacted their support team. We still receive a multitude of these contact form submissions, sometimes multiple a day, but always at least several a week. It's frustrating, as we can't filter it with normal email spam blockers.

  • Initial Complaint

    Date:11/03/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dandy *** continues to spam us with unwanted emails addressed to other companies. We want them to stop emailing us.

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