Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, "GetDandy" continually spams our website contact forms with their offers. I have used their "unsubscribe" button and they still spam our contact forms. I want them to stop this spamming once and for all.

  Business Response

  Date: 05/06/2025

  Hi ******,
  Thank you again for taking my call today I really appreciate you taking the time to speak with me directly. I want to sincerely apologize for the repeated messages you received, and I completely understand the frustration it caused.
  Prior to, and following, our conversation, I met with our team immediately to ensure this is fully addressed. We've taken the necessary steps to prevent any further contact to your website or forms moving forward.
  
  If theres anything else I can do or if you have any further concerns, please dont hesitate to reach out to me directly. Im here to help.
  
  All the best,
  **** *****
  Director of Customer Experience

  Customer Answer

  Date: 05/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  I also appreciate the call I received with the apology from the business and the explanation for how this is all happening. 

  Regards,
  
  ****** *****
  
   

  
  

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Get Dandys online reputation dispute removal service in August 2023 for a 6-month trial. The contract included an undisclosed auto-renew clause. During the trial, they resolved only 1 complaint and failed to deliver the promised results (I fully realize they will not remove all reviews, but they only resolved 1 complaint - not removed). I did not wish to continue and believed the service would end. However, in January 2024, they charged me a full year in advance without my consent. When I contacted them, they provided proof of the hidden auto-renew clause. Despite my frustration, I accepted the charge but immediately requested cancellation due to poor performance and lack of **************** January 2025, they charged me another full year for a service I cancelled in March 2024. When I reached out, my account manager claimed there was no record of cancellation. After a call to review my account and tell me how great they are in hopes of maintaining my account, he confirmed that zero additional reviews were resolved in the previous 12 months, blaming ****** for the lack of results. I reiterated that I cancelled the service and requested a refund.I emailed multiple company executives, including the CEO, but received no resolution. Instead, I got a call from ****, Director of Customer Experience, who denied my refund due to the cancellation not being worded in the appropriate cancellation method then threatened legal action if I continued to email about the issue. Hours later, I received an email confirming my cancellation but still refusing a refund for 12 months of pre-paid service they cancelled ************** can a company take 12 months of pre-pay service then cancel you less than 1 month into the agreement and not refund you....much less after you already cancelled 9 months prior!

• Initial Complaint

  Date:02/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the representative for the business *****************. The entity, Get Dandy, and their representative, ******** ******, have been somehow feeding into our lead system with never ending advertisements. I have called their listed phone number, emailed them, and texted them in response to these notifications telling them that we are not interested and that we wish to be removed from any sort of contact list. The way that they are contacting us is through our companies CRM which causes issues with our numbers and the tracking that we must do for the success of our business. They continue to ignore any contact, and at this point are damaging our business. We do not wish to have anything to do with their company or services and wish for them to stop contacting us.

  Business Response

  Date: 02/05/2025

  We sincerely apologize for the inconvenience and frustration this situation has caused. We take matters like this very seriously, and we appreciate you bringing it to our attention.
  We have thoroughly investigated this issue and have identified the cause of the unwanted advertisements. Please know that we have taken immediate action to resolve the issue and ensure that your business is fully removed from any future communications from our system. Additionally, we have addressed this internally with our team to prevent this from happening again.
  We deeply regret any disruption this may have caused to your CRM and business operations. Please rest assured that we are committed to respecting your request and will make sure no further outreach occurs. If you experience any further issues or have any additional concerns, please do not hesitate to reach out to me directly, and I will personally ensure this matter is resolved to your satisfaction.
  Again, we apologize for this experience and truly appreciate your patience and understanding.

  Customer Answer

  Date: 02/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 11, 2024 I email *** ***** my account manager from ************************* and told him I was being charged $1,200 instead of $600 for services in 2 Restaurants I own ($300 each). He told me he would contact Billing and get back to me he never did. December 4th of 2024 I emailed Dandy 4 times at there support e-mail address this was after leaving messages and trying to get a hold of a person to talk to, didn't get a response until Dec 6th, 2024. I sent them all of my bank statements showing the debits from them and an excell sheet that has the actual billing amount for each month $600 and how much they deducted. They sent an email back asking for more clairity, I'm not sure how much clear i have to be. It's simple, they charge $600 not $1,200 per month. They can see that from their side. I sent a reply email on 10-12-24, they sent me an email just a few days ago saying that it's because of the holidays, but I doubt they take all of December off! I found out they have been double charging me since day 1, so they have overcharged me to date $6,995. I have attached documents to your site, but still have 30 more documents that I can't send because this only allows 5 mb, so will need another way to send the supporting documents. I have tried many times to contact them and they blow me off. I have talked to about 4 employees that have promised that someone will get a hold of me that day, but they don't ever get a hold of me. It's like the employees are trained to blow me off too. The latest email I sent basically said that I was contacting the BBB and going to *** them if they don't resolve this issue. Please advise me on how to get the other documents to you. Thank you, *** ***** Montana ******

  Business Response

  Date: 01/11/2025

  Good morning, the team has been working with you and from our end we do not see any overpayment or charges. When asking for documents you have continued to provide an excel sheet that is manually populated, but we do need to see the bank statements where the money had drafted from in order to issue any changes. The support team and myself will be reaching you again on Monday to continue working to resolve this matter.

• Initial Complaint

  Date:11/23/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with a ***** ******* back in June and asked to cancel this contract when it ended in July. The women I spoke with tried to convince me to keep using them which I declined and she told me she would cancel it.Its now November and I just realized Ive been charged the last several months. I reached out last week with no resolution just a generic email response. This company ***** and wont stop charging your account. I will be disputing the charges for the last few months since I only signed a year long contract with them. Dont get scammed by this company like many others have. They also only removed a few reviews and I was told after a year they would all be gone, I was stupid enough to believe them. SCAMMERS!!!

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is spamming the business I manage after I have contacted them multiple times in multiple manners. I'd like this reported however needs to happen so that it stops.

  Business Response

  Date: 11/15/2024

  I truly apologize. I have taken this issue to all of our teams for all outbound communications. I have gotten in front of this to address and ensure this stops. I will reach out to you directly via phone today to ensure I document all domains and numbers associated so that I can verify their removal. 

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WARNING TO ALL. 100% *******************I have been scammed out of thousands of dollars from *********************************, GET DANDY, ************************************************* engaged GETDANDY, a subsidiary of FAR NORTH REVIEW, to assist in removing spam reviews from my business's online profile. I paid $3,000 for their services, yet they failed to deliver any results or tangible outcomes as promised. Despite repeated attempts to contact them via email, they have not responded.Additionally, without any explanation or further communication, they have continued to debit my account for services that have not been rendered. This experience has shown GETDANDY and FAR NORTH REVIEW to be highly unprofessional and unethical in their business practices.I strongly advise others to avoid working with ********************************* or any related companies, as they have demonstrated fraudulent behavior.

  Business Response

  Date: 10/21/2024

  Thank you for reaching out and sharing your concerns. I sincerely apologize for any frustration or misunderstanding regarding our services and communication. I want to take this opportunity to address the points you raised and clarify how we operate. You initially signed a two year contract for our review dispute service and review replies, at a rate of $218 per month.
  
  Regarding your concern about the results of the service, I would like to highlight an important point in the contract you signed. As stated, while we cannot guarantee the removal of negative content, we are fully committed to pursuing all available legal and commercial solutions to achieve that goal. Our process involves working through multiple channels and entities, each with its own complexities, which sometimes impacts the speed of results. Although these efforts may take time, rest assured that we are actively working on your behalf.
  
  I understand how crucial online reputation is for your business, and I want to ensure that you feel supported. Please let me know if you would like to schedule a call to discuss the specific actions we've taken so far and the next steps in our ongoing efforts.
  
  Regarding the charges to your account, our billing reflects the continuous work we undertake to resolve negative content issues, even if visible results are not immediate. That said, if there's been any misunderstanding or if youd like a detailed breakdown of our work, I'm happy to provide it and investigate any concerns further.
  
  Once again, I apologize for any inconvenience you've experienced, and I remain committed to making things right. Please feel free to respond to this email with a convenient time for a call, or I am available to discuss your concerns.
  
  Thank you for your patience and understanding.

  Customer Answer

  Date: 10/22/2024

  Dear Dandy Representative,
  Thank you for your response, but I am extremely dissatisfied with the lack of results and the justification provided. It has been over a year since I signed up for your service, and not a single positive outcome has been delivered. This is unacceptable and suggests that either your software is defective or the service you are providing is based purely on hopes and dreams. No reasonable person would pay for such a service with no tangible results for an entire year.

  
  The contract we signed is void if you cannot provide the service that your sales team guaranteed. I was led to believe that there would be clear outcomes from the review dispute service, but after 12 months, nothing has materialized. You continue to charge me $218 per month for a service that has provided absolutely no value, which is completely unjustifiable.
  Explain to me how long you would continue paying monthly for a service based on empty promises with no visible results? Your company is a complete FRAUD! I request that you refund all funds paid to date, as you have failed to deliver the service you committed to. If this matter is not resolved promptly, I will be forced to take further action to recover the funds for services not rendered.
  I look forward to your immediate response with details on how you will process this refund.

• Initial Complaint

  Date:08/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beware working with Dandy. I was curious about their online reputation manager so I scheduled a call with them. They made it clear that they would work with our ****** profile to remove negative reviews. After using the service for a year, they were able to remove 1-2 reviews, not what they promised but removing ****** reviews can be hard and take time, so I understood. I did not want to renew our contract so I reached out a few months before our contract was set to renew. Here's where the problem comes in. When you ask to cancel your service, they will get you to schedule a call with one of their salespeople, this call is to try and convince you to stay by using their QR code to see more reviews removed. I made it very clear I did not want to do this, I wanted to cancel our contract after our last payment. They said they would cancel it, fast forward 3 months and we are still being billed by ACH (they automatically remove funds instead of check payment). I scheduled another call in attempt to cancel, they assured me the account would be terminated and we would no longer be billed, I have an email confirmation from one of their representatives, I wanted something in writing since it is nearly impossible to contact Dandy. They are still charging us, I had to contact our bank in attempt to stop the auto billing. Don't believe it's a scam? Go on their website and try to find a physical address for this business. Give them a call and try to talk to a real person. They cycle people on phones so you never talk to the same person. I was never able to reach the account executive who originally sold me the service. Dandy is a total scam! Stay away!

  Business Response

  Date: 08/20/2024

  Good morning, I have reviewed your message here as well as support notes. It appears your account has been completely cancelled and billing had stopped per the conversation with the support team. 

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying monthly amounts to this service and I wish to cancel as I have not seen any progress. I have sent numerous emails, left numerous voice messages and no one returns my calls or messages. I am unable to cancel without speaking to someone live as per their policies. Meanwhile, I am forced to continue to pay for their services, which I do not want. I do not want ** services - which do not work. I did not sign up for these. I wanted a live human to contest these postings. Further, no work has been done on my account for over six months. The company could not tell me the dates that any work was actually performed on my account when I asked for proof. I am done and I just want to cancel my account at this time with no fees and no penalties.

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/10/23 I contracted Dandy for assistance in disputing and ***orting negative reviews. I signed a 1 year contract billed at $249 per month. For the first several months we had 7 total reviews removed, then nothing. I reached out on 1/12/24 to review our account with an account **** and it wasn't until 3/26/24 when I finally got sent a meeting link for my account *** and a meeting was set for 4/5/24. In that Zoom call, he addressed my concerns by saying review removal takes time, and then tried to sell me a bunch of additional services. I told him since my renewal was the following week, I would like to have until 4/12/24 to make the decision on how to proceed. He said no problem, he could extend the renewal deadline. We set a meeting for 4/12/24. On 4/11/24, I wrote to ******** that we decided not to keep Dandy and he could cancel our account and our 4/12/24 scheduled meeting. ******** ***lied that my account had already renewed for another full year on 4/10/24 so there was nothing he could do... so he lied about the extension.On 5/7/24, I finally got a manager to set a meeting with me for 5/23/24 to deal with this. He let me know I had to give 1 month notice to cancel. I shared my attempts to make that kind of contact for 3 months prior to my renewal date with no response. We agreed it should be escalated to another manager with the power to cancel the account. I met with ***** on 6/7/24. She acknowledged the struggles I had gone through and told me that she would cancel the account, but that it would have to be the following month after our June billing.On 6/25, 7/1, and 7/8, I attempted to confirm my account would be cancelled prior to the next 7/11/24 billing. At that point, I checked my account terms and saw not only was my contract not cancelled, but they extended the terms of service to 2031, far beyond the one year term in the contract I signed. We were billed again on July 11th. I am now locked out of my dashboard and no one will respond at all.