Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dandy Inc. (GetDandy.com) has misused our web contact form to send numerous spam messages, inundating us with unsolicited service offers over several months. Despite multiple attempts to unsubscribe, they have not honored our requests promptly and continue to send unsolicited emails to various companies. Moreover, they resort to changing sender details when blocked.Interestingly, Dandy Inc. lacks a publicly available physical address, utilizing a shared office suites company for their mailing address. This lack of transparency raises concerns about their business practices. They have also been removing their own business listings from reputation sites to prevent negative reviews from customers.It is evident that Dandy Inc. does not conduct their operations in an honest and ethical manner, as evidenced by the relentless stream of unsolicited spam messages they send daily and weekly. Engaging with Dandy Inc. could potentially associate your company or non-profit with their unscrupulous practices, given their disregard for ethical conduct.Considering their BBB score of all F's, it seems unlikely that they would represent your company in an honest and ethical manner. We strongly advise against engaging with Dandy Inc. or any of their employees, affiliates, contractors, partners, or representatives. We request an immediate cessation of all communication, including calls, texts, and emails, to us or any other member of our organization, using any of our company's contact email addresses and phone numbers.

  Business Response

  Date: 07/18/2023

  We cannot meet the requests as the person who sent this in used our contact information.

  *****************************
  
  , ** 92618
  Daytime Phone: **************
  E-mail: *************************************************

  I need theirs to remove them.

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for Dandy at the end of May with hopes that their AI software would remove some of our negative, unfair reviews. We agreed to a monthly fee for 6 months with a $200 gift card for signing up. They said after 30 days, they are able to get upwards of 70 percent of reviews removed. After the 30 days, I checked in because only 1 review had been removed, many other positive reviews had been flagged, and that's it. The gift card never arrived either. I contacted support, who reported they had sent the gift card, to check my spam. It wasn't there. I became suspicious and looked up Dandy on BBB and found they are a scam. I emailed to cancel and get a refund, and they offered a meeting with their "retention manager" who never showed to our ****** Meet link. We want a refund for money's paid and cancellation of the account.

  Business Response

  Date: 07/20/2023

  Hi *******,

  Our VP of Sales reached out to you a week ago to address your compliant and the gift card directly (he was the one who sent it at first)

  Please check your voicemail for a message from **** and your Spam folder for the gift card as we have proof it was in fact sent (note I did not say redeemed but was sent)

  Please note that we also do not provide guarantee removal percentages as we have to work with other companies to get the taken care of based on their terms of service.

  Thanks,

  ******

   

  Customer Answer

  Date: 07/20/2023

  Thanks ******, for the response. 

  As I indicated in my email to you, the gift card was not in my spam folder. I never received it. If it was lost in email, you could have offered to re-send a physical or duplicate copy, which you did not. 

  I had a ****** Meet appointment to discuss our issues with *******************, and he no showed, leaving a voice message an hour before the appointment saying what you said above about the gift card, but not mentioning that he would leave me waiting in the ****** Meet room only to never show up. No one addressed that there had been NO movement on our account in a month and a half. 

  Furthermore, the numerous complaints here prove you don't provide what you promise to, and at $350/month are a total scam. 

  Melissa 

  Business Response

  Date: 07/21/2023

  Hi *******,

  **** will be reaching out to you again so we can get this matter resolved for you.

   

  Thank you,

  ******

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant spam email about removing negative reviews. Want to collect all sorts of personal info in order to unsubscribe. Never solicited anything from them, nor do I want to.

  Business Response

  Date: 07/06/2023

  Dear sir,

  We will remove you from all ***************** and messaging from our company.

  We apologize for the inconvenience.

  Customer Answer

  Date: 07/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:07/04/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dandy Inc. (GetDandy.com) improperly used our web contact form to then send dozens of spam messages over several months with unsolicited offers for services. They have refused to honor unsubscribe requests in a timely manner and refuse to stop sending unsolicited emails to companies. If you are able to block the sender, they will often times start sending from a new address and name.Their company does not have a public physical address and instead use a shared office suites company for their Company mailing address. They repeatedly remove any business listings of their own company from ************ and other reputation sites because they apparently don't want customers posting negative reviews of their own company. So far Dandy Inc has been unable to remove the negative reviews many have posted here at the BBB.I believe Dandy Inc does not operate their own company in an honest and ethical manner, especially when it comes to the unrelenting stream of unsolicited spam messages sent out on a daily and weekly basis. If you hire Dandy Inc,, you are essentially asking Dandy to represent you and your company or non-profit when they contact reviewers.If Dandy Inc. won't operate and conduct their own business in an honest and ethical manner, can you really be sure they will represent your company in an honest and ethical way as well? Given the score of all F's on the BBB website, I would suggest, probably not. I ask that Dandy Inc, their employees, affiliates, contractors, partners, and anyone else associated with or representing this company or their services to stop contacting me or my organization immediately and to never call, text, or email me or anyone else at our organization ever again and that includes any of our company contact email addresses and phone numbers.

  Business Response

  Date: 07/04/2023

  Hi ***********

  I am the Director of Customer Success here at Dandy. 

  I want to personally apologize for not getting your company removed when you requested this and have sent this over to our outbound marketing team to make sure this is taken care of quickly. 

  We do in fact have a physical office, I have been there myself for meetings. 

  As far as our own listings we follow the *** of ****** and Yelp just as any other company we work with to remove incorrect reviews.

  We in fact operate our own company day to day and are an independent private company with no outside investors at this point.

  We will honor your request to remove your company from our contact. 

  Thank you. 

   

   

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/14/2023 got an email stating a purchase. Called dandy delivers on 06/19/2023 to have them refund the amount due to not purchasing or ordering anything. They said they would refund the money/amount of ****** to my account and it would take 3 to 4 business days. On 06/26/2023 called dandy delivers again due to money not being refunded. They said the account that the money came out of was closed, which the account is not closed. They said they would try it again. I had called my bank and they stated nothing was wrong with my account and they haven't attempted to refund. Dandy delivers stated once again that a refund amount of ****** will be refunded and it will take 3 to 4 business days. Called Dandy Deliveries again on 07/03/2023 due to no refund. They now told me that I would have to dispute the charge with the bank. I asked to talk with a supervisor which then they stated someone would call me in 24 hours. They would not give any names or phone number to me. Called my bank and they stated again that no refund was attempted.

  Business Response

  Date: 07/04/2023

  This is not our company. We do not sell products, we are a software company.

  Please remove as this is not GetDandy.com

  Customer Answer

  Date: 07/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:06/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT DO BUSINESS WITH COMPANY! We had an account with them 3 years ago. Closed the account, 3 months ago they charged our card. We caught and disputed. Called in 6 times to make sure the account was canceled. Stated they had to have a Cancel rep call me. Never called me after all the calls, 2 months later, we get a bill for *************************************** over 3 years. No one will help. constant lies that some one will call you back. DO NOT DO BUSINESS WITH THIS FRAUD COMPANY. in 1.5 of service with them they removed 3 reviews out of ***** active reviews. They never worked on the account, and we kept calling them out till we canceled. They will bill our credit card with out permission like a GYM till you cancel the card and change the numbers. DO NOT DO BUSINESS with them. I even removed our card from their page 3 months ago.

  Business Response

  Date: 06/28/2023

  Hi *************

  We apologize for the payment issue. This was a billing error on our end that has now bene corrected. 

  Your refund of the charge mentioned is in process and will be returned to you soon.

  We are sorry you didn't see the value in the product we provide. 

  We did in fact challenge over 40 over your reviews in the time you were with us and were working these up to the day you cancelled.

  Thank you,

  Dandy

  Customer Answer

  Date: 06/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:06/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Get Dandy has been scamming our business by invalid charges for multiple months without ever providing any of the promised services. We have contacted their billing ***** *************************, sales person, ***************************** who have collectively tricked us into waiting patiently for months after forcing us into signing fraudulent agreement that are entirely predatory practices by numerous harassing calls and emails to our offices and staff who feel traumatized by the bullying practices of their con artist, ******************* We have tried to reach out to any Director or principal for months but none of our calls and messages are ever answered. They have totally breached the entire terms of the agreement and have not performed a single service or removed a single review after we provided them with all the login information which now they deny of having even though we were on a recorded call with their onboarding specialist, *****, ******, and **** which constitute unfair competition under ********** law and may be deemed a violation of the Federal **** statutes, among other statutory and common law business torts. During the pendency of the supposed service agreement, no services were provided to us and no results were obtained, whatsoever. We have made numerous attempts to reach Directors and principals at Dandy to discuss why it was not doing anything while charging our credit card about $200.00 monthly for months. We have had no recourse expect being called despicable names for being women of color business owners, harassed and yelled at as minority female business owners by ******************* when he called to threaten collections and refused to respond to any concerns and denied all responsibility or receiving any of our complaints. We still have not able to reach a single Director. Equally unconscionable is the Dandy service agreement, which violates innumerable provisions of ********** and federal laws. The contract is unconscionable and adhesive. Be aware and run!

  Business Response

  Date: 06/28/2023

  Upon internal review the recorded phone calls have been played back and the reported claims have since been found to be false and due to the damaging nature of their claims our legal team will be involved moving forward - as we have tried to work with them and their lawyer, offered negotiation to the contract buy out and they since have been attacking our business publicly with false claims.

  We sent all the details over to our lawyer as they will not communicate with us at this time to resolve. It will take approximately 30 days to resolve this issue and we are asking the BBB to hold off posting this to we have gotten thru this process. 

• Initial Complaint

  Date:06/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I was paying a one time fee to remove reviews with a 30 day cancelation option. They are now not letting me cancel, providing a contract and trying to make me literally be liable for 16,000!I have requested a contract 15 times, asked to cancel 25 and am starting to engage with a law firm about starting a class action lawsuit since I think they are doing this to all people they sign up and take deep advantage of. I have received zero value. They pretend to remove reviews that they themself post. They have attempted to charge me 25 times last two months sometimes multiple times a day. Every request I send to cancel or fkr a copy of my contract is ignored by customer support. I keep records of all e-mails and can provide as well as attempts to charge without a valid contract. I will not engage further if they agree to end service with no fees but otherwise am seeking damages for each unauthorized charge attempt which exceeds 200 in last 3 months.

  Business Response

  Date: 06/15/2023

  Hi ****,

  I wanted to update you with a response.

  We have closed your account and you should not receive any more notices from **. 

  I will email you a copy of the contract. The contract was for 6 months and there is no 30 day our clause. 

  We received 4 payments of 6 but have closed the account at your request. 

  We apologize for any inconvenience

  If you wish to discuss anymore you may reach me at:

  **************************************

   

• Initial Complaint

  Date:05/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dandy bad review removal service suggested that they could improve our review scores and sales person suggested a 12 month contract but stated that we could cancel if we werent satisfied with service. After 3 months we had just one ****** review removed. I sent the company multiple emails, voicemails, and calls to cancel. Emails were sent 5/18, 5/9, 4/20, 4/19, 4/17. They refuse to cancel or acknowledge my written requests to do so.

  Business Response

  Date: 05/18/2023

  Hi ****,
  

  i have been in contact with you concerning this matter. We got you onboarded.

  We responded to your emails and youve personally talked to me.

  We are 30 days post onboarding and as discussed it takes time for our process to work for you.

  You called me recently and I attempted to call you back but have not heard back from you. I will make another attempt to contact you.

  Thank you, 

  *******************

   

   

• Initial Complaint

  Date:05/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told they would remove bad reviews from Yelp and ****** etc. was told it would take some time but this is ridiculous. Its been four months Ive paid $250 every month and no change.. I try to contact them and they will not answer my emails I submit a appointment and they never call me. I have tried to cancel, and they will not reply.

  Business Response

  Date: 05/17/2023

  Hi *******,
  

  This is a ******************* with Dandy.

  I will reach out to you before the end of the week to discuss your concerns.

  We will quickly work to resolve this for you.

  -*******************