Reviews

This profile includes reviews for Palisade Protection Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Palisade Protection Group

  15333 Culver Dr Ste 340-252 Irvine, CA 92604-3078

  
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  Palisade Protection Group

  2923 Pullman St Ste A Santa Ana, CA 92705-5854

  

Review Details

• Review fromRobert L

  Date: 07/14/2025

  1 star
  I was contacted by phone and convinced to buy a vehicle maintenance protection program. I was recovering from spinal fusion surgery and heavily medicated. A month or so later I decided to cancel. I referred to the the contract and exactly followed the instructions. I mailed the letter and waited for a response. After about a month I called Palisade to check on the progress of the matter. I was told to wait another 6 to 8 weeks to get my refund. I waited the 6 or 8 weeks and called again and got the same answer again. I made this call about half a dozen times between January and May with the same message " Oh wait a little longer it is being reviewed reviewed". Apparently I will have to get legal assistance to get my refund. I don't think they ever intended to pay the money back to me. They are a horrible business and should be avoided!!

• Review fromDeann C

  Date: 06/06/2025

  1 star
  Targeted 85 yo non driver.Charging her credit card 220 a month for new car warranty for 7 yrs!!!Called to cancel- on hold /transferred 4 times for 70 minutes! Told I need to verify car mileage with dealer and send that verification via certified letter!HUGE SCAM. Need investigation into their practices.

• Review fromElfriede V

  Date: 05/12/2025

  1 star
  I was told I 30 days to cancel, they gave me a run around why I shouldnt when I tried to cancel it. Finally they said theyre would but wouldnt give me any confirmation, text, email or otherwise. I was told when my credit card posted the pay back was my confirmation. There is NOTHING from them

• Review fromEarl A

  Date: 04/25/2025

  1 star
  Do not know why Better Business Bureau has them as an a rated company. If anything, they are a scam they took our money and we have not heard back from them. We tried to call and cancel and were giving a runaround for 2 1/2 hours. they have not called back when they said they were gonna call back do not do business with this company.

• Review fromEnos

  Date: 03/14/2025

  1 star
  Unreal. I called because I got a letter saying I should continue my coverage. I ended up buying it. I realized we may not have the truck for a few more , we are 75 years old. I called back and wa transferred all over and they did not want to cancelled it. Around and around we went. They just keep talking. After 30 min. *** finally said they would cancel it. I asked for an email for prof. *** sad my policy was in the works. Awful company to use.

• Review fromAshable D

  Date: 02/27/2025

  1 star
  This place is nothing but a scam The agent **** ****** gave me his number if I needed help with anything it was not a working number I called office to cancel to get my money back a girl named ****** started giving me reason why I should keep the policy and I said I just wanted to cancel so she then put me on hold to talk to agent After holding 15 minutes I hung up and called back I spoke to ****** again I asked for agent , she stated she could help me I asked if she was agent she said no she was AI This place needs shut down and quit ripping off people

• Review fromAnthony R

  Date: 12/02/2024

  5 stars
  I purchased a policy on my ******** XT5 in January 2024 praying Id never have to use it. My agent was the sweetest and every time I call her shes there and answers all my questions and concerns. In September ******************************************************* and was quoted $5,000 for the repair. I called my agent walked me thru the process which was as easy as can be. 4 days later my car was ready and I couldnt be happier with the whole process. Thank you

• Review fromLinda M

  Date: 11/25/2024

  1 star
  We haven't received any paperwork, ID card, further information regarding the Extended Auto Warranty we "purchased". They took our money ($295 on November 16th) but nothing since. We have put a freeze on our account and changed debit card numbers. We just want our money back.

• Review fromLourdes H

  Date: 11/21/2024

  1 star
  Dear Better Business Bureau,My rating would be a negative star I am writing to file a formal complaint against Palisade Protection Group for failing to refund money for services that I never agreed upon and for not resolving this ongoing issue regarding refund On June 17, 2024, I was charge $295.00 , I contacted that company on that very same day that I saw the charges and informed them that I never agreed to services and called them multiple times. To which it I then request to speak with a manager, who assured me that charges would be refunded. 1 week, 3 week and a month later I reached again to out to Palisade Protection Group to resolve the matter, and I specifically spoke with a representative named **** *. who assured me that the issue would be resolved within three weeks. It is now November, and I have still not received the services I paid for, nor have I been refunded.Despite my continued attempts to follow up on this matter, I have not received any resolution, and it seems that Palisade Protection Group has failed to uphold their commitments, both in terms of refunding a payment I did not authorized I am extremely dissatisfied with the lack of accountability from Palisade Protection Group and horrible lack of customer service. Not only have they stolen my money by failing to deliver the agreed-upon services, but they have also shown a complete disregard for customer satisfaction and a lack of professionalism in handling my complaint.I am requesting that Palisade Protection Group take immediate action to issue a full refund. Additionally, I would like my complaint to be recorded to warn other consumers about the deceptive practices of this company.Please let me know if you require any further details to process this complaint. Thank you for your attention to this matter. I look forward to your assistance in resolving this issue.

• Review fromTorei S

  Date: 11/20/2024

  1 star
  if I could put no stars, thats exactly what I would put.This company is a complete scam. The Policy was too good to be true. I didnt realize that until after I sent my money. ***** different numbers theyre using to contact people saying something about. Please call immediately extremely urgent and time sensitive. I Needed a new insurance policy that was great. They wanted $400to start my plan. I was telling her that was too much. She said let me talk to my supervisor and see if I could get it down for you. She got me down to $290 im like yes, thats great So I asked her would I get a copy of my policy after this call. She said yes, So I paid the money. How long would it take for my policy to come to my email? She responds. Im sorry, but it does take 24 hours to get that over to. Im like that not what you just told me, thats weird but OK. She said it was so nice doing business with you Mrs.******* ** look forward to talking with you.I forgot to ask her something so I called back and no one answered ***** times when I called back. And it says on the paper 9 AM to 7 PM Eastern time it was around 4:30 when I called back. And when you call, it says 6:00am till 5:00pmPM. I have no understanding on how theyre able to have a whole website up and scamming people like this. Im ****** and I want my money back.