Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PeopleWhiz.com came up on a list of online brokers dealing in personal information. During their request process to have the information removed it requested a photocopy or digital copy of a valid ID, which I was not about to give to a company selling my personal data without consent. I called the number provided to request my data be taken down and the woman on the line asked me my name, state, DOB to verify which was all information they already had. She then requested names of family members which I refused and told her she had enough information to verify. She then hung up on me. I called back to the same result.I called a third time and requested to speak to a supervisor, to which she responded "I don't have one". I doubted the validity of her claim that she is the head of the company and after some back and forth she eventually told me she had removed my information. I asked for a confirmation number to verify and she requested my email. I refused, hung up, and came here. As I do not trust this person on their word alone based on the lie about not having a supervisor, I also do not take her word that my information was removed from their site. I would like confirmation from a supervisor that it has been taken down/deleted/expunged/ and will not show up from them again.If there are steps I need to take to ensure that they never have the use of my information in the future, I want that information. I have never, and will never consent to or allow this company the use of my data.

  Business Response

  Date: 09/11/2023

  Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. I am more than happy to remove your information but there are multiple name matches being returned under your name and state. Can you please let me know from this list which listings are tied to your name and need to be removed: *******************************************************************************;

  YOU WILL NOT NEED TO PROVIDE ID ONCE YOU CONFIRM. 

  Thank you for your attention to this matter. 

   

   

   

   

   

   

• Initial Complaint

  Date:08/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered and Purchased a review of MY record(s) and after paying for said review most if not all the information is wrong including my age, in one part I'm 66 and in another I'm 101, traffic ticket(s) never received a ticket in *******, marriage(s) I've been married for over 45 years to the same person. So most of the info is totally inaccurate, therefore I request a total refund of funds paid.

  Business Response

  Date: 09/11/2023

  Per customer request the subscription has been canceled and refund has been processed via internal CRM. Card has been blocked in our system for no further use. IK.

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/29/2023 I requested the service they provide for myself.When report was complete I could not access info past the first page of each category. Some of the information was incorrect.Not at all what I paid for and I want to be reimbursed.

  Business Response

  Date: 09/11/2023

  Per customer request the subscription has been canceled and refund has been processed via internal CRM. Card has been blocked in our system for no further use. 

• Initial Complaint

  Date:08/29/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There web site indicates I have a felony and a DUI on my records amongst other infractions.

  Business Response

  Date: 09/11/2023

  Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

  Customer Answer

  Date: 09/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:08/28/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  People Whiz has my personal information on the website and is requiring me to upload a copy of my drivers license or other personal information to remove. I never asked for them to publish or collect my personal information and I am certainty not going to upload more information for them to remove. This needs removed ASAP!

  Business Response

  Date: 09/11/2023

  Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

  Customer Answer

  Date: 09/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:08/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** notified me that my personal information is on the data broker site peoplewhiz.com. I began going through the steps to request they remove my information for my personal protection. It said I must upload, mail, or fax my ID to them, which is just another security risk to me. I want them to remove all of my information, but I will not provide them with more by giving them access to some additional identification.

  Business Response

  Date: 09/11/2023

  Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

  Customer Answer

  Date: 09/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to send them a copy of my drivers license to have my information removed from their site. I do not trust them. I need to know my information will be protected.

  Business Response

  Date: 09/11/2023

  Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

  Customer Answer

  Date: 09/11/2023

  I did provide a driver's license? Why are you saying you did remove my info without a driver's license? This just proves how unsafe you practices are in regards to personal information. Why do you ask for ID when your reply proves you supposedly can remove it without ID? You make no sense!!! Pleaee advise!!!

  Business Response

  Date: 09/11/2023

  If you email or reach out requesting ID we will waive the need. Once DL is provided the record gets destroyed for your safety. 

  Customer Answer

  Date: 09/14/2023

  You need to state on your website that no ID is needed if you can do that. Why do you not have that on your website? You still request ID? Your reply makes no sense. 

• Initial Complaint

  Date:08/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* is requesting a copy of a driver's license to opt out of their service. Clearly this is a scam, and many people may fall subject to it. Please require them to allow opting out without requesting ID.

  Business Response

  Date: 09/11/2023

  Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

• Initial Complaint

  Date:08/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified by my identity theft provider that my name and information were found on PeopleWhiz. I have the service where the id theft provider submits requests on my behalf to remove my name and information. PeopleWhiz wants a copy of my license, which adds more exposure for me. I would like the information removed without further exposing my identity.

  Business Response

  Date: 09/11/2023

  Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

• Initial Complaint

  Date:08/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website asks for a driver's license to authorize removing your data. Yet another website that exposes people's data and asks for more exposure to remove it. I am a veteran who has already been apart of a few data breaches and am tired of having to decrease my attack exposure on these sites. Can you please remove it. I already have to worry enough about people trying to steal my identity and paying monthly for LifeLock.

  Business Response

  Date: 09/11/2023

  Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID.