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Business Profile

Searchers of Records

Peoplewhiz.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 718 total complaints in the last 3 years.
  • 122 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have information listed on Peoplewhiz which also has several other sites of similar names. After trying several times to go through the process of having my information removed I finally got to the page to remove me but it wanted a copy of my ID. I don't feel comfortable uploading my ID and don't feel I should have to. I have several names listed that I don't have IDs for and want those removed as well. I would like my information removed from all sites related to Peoplewhiz.

    Business Response

    Date: 09/11/2023

    Hi *****, 

    Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

  • Initial Complaint

    Date:08/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Numerous site names for PeopleWiz are on my Credit Report. I want all of my identifications removed from all sites as listed below:Peoplewhizedcom, PeopleWizCom,PeopleWizardCom,PeopleWizr, PeopleWhiz,PeopleWhizRCom, PeopleWhizNet, PeoplesWhized, PeopleSWiz, PeoplesWizard I will be contacting the *** about this also and any other agencies I see fit. I have had my credit and bank cards fraudently used recently and want all of this information removed.I will not upload my drivers license to your site to cancel.

    Business Response

    Date: 09/11/2023

    Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

  • Initial Complaint

    Date:08/25/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to remove my information through the peoplwwhiz.com website, however, it wants me to provide an ID to them. I am not conducting business with this company and am uncomfortable providing any entity my ID that I am not using by choice. I want my information removed from this company

    Business Response

    Date: 08/26/2023

    Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

    Customer Answer

    Date: 08/26/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:08/25/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to opt-out of my personally identifiable information appearing on peoplewhiz.com Peoplewhiz is requiring a valid ID to complete the process. This is counterintuitive. Why would I give them more information to remove existing information? This seems sketchy to me. I want all of my PII removed without submitting a valid ID.

    Business Response

    Date: 08/26/2023

    Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a one month subscription on 8/23/23. I searched for 8 to 10 people who I know. All of these individuals are either married for many years or divorced and the site listed all of them as unmarried. It's not a worthwhile service. The information it renders on people is basic information you can obtain on a free service like Radaris. It scans many databases (so they claim) and brings forward the person's name or names they have used, addresses and pretty much nothing else. IMO not worth it at all. I'm not seeking a refund. I just want to alert buyer beware.

    Business Response

    Date: 08/26/2023

    We're sorry to hear you were not happy with our product. Peoplewhiz is is a robust data architecture and proprietary platform with over 67 billion searchable public records. We are always refining our search mechanisms for future customer use. There are also a lot of variables in data which may cause information to not be present. We appreciate your feedback and will take this into consideration as we continue to improve our product. Thank you. 

    Customer Answer

    Date: 08/26/2023

    I did not initially request a refund but since you cancelled my monthly membership today (after 2 days of membership), I now feel I am due a refund.

  • Initial Complaint

    Date:08/23/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After finding my personal information listed on the PeopleWhiz.com website, I followed the instructions for opting out and removing my data. I was notified that I needed to submit a copy of my identification in order for them remove it. Company/Website offers an opt-out option; however, they want a copy of my identification to have my personal information removed from its website. If I'm trying to remove my information and prevent further identify theft of my information, why should I provide them with a copy of my identification? I'm requesting that my information be removed from their website.

    Business Response

    Date: 08/26/2023

    Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site is a total scam. It gives bits and pieces of nothing and says you can dig deeper after "upgrading". Every person I searched said no marriage or divorce files on record, that they could choose to have that info not available. Totally false. The results were totally inaccurate and caused me to be disqualified from a job opportunity.

    Business Response

    Date: 08/26/2023

    Refund processed 8/23/23. Please allow 5-7 business days for the credit to be posted to your statement. 

    Customer Answer

    Date: 08/26/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I already received my refund.

    Regards,

    ******

     

  • Initial Complaint

    Date:08/21/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to remove my information through the peoplwwhiz.com website, however, it wants me to provide an ID to them. I am not conducting business with this company and am uncomfortable providing any entity my ID that I am not using by choice. I want my information removed from this company and all affiliated entities. Please confirm my information has been removed from PeopleWhiz.

    Business Response

    Date: 08/26/2023

    Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

  • Initial Complaint

    Date:08/20/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/20/2023, I received an ad via email, from PEOPLE WHIZ offering a confidential background report. When I entered my name a Criminal Activities section appeared citing ME! There was also a man's name (not my husband ***) who I never heard of. In order to receive this report, I had to pay $27.99 for an unwanted one month subscription, which I did via credit card. The report began and COULD NOT progress beyond my address. When I emailed support, as directed & explained the problem, I received a return email stating They Were Checking Into It. It has now been HOURS and I have sent. THREE emails, the last one demanding they CANCEL and REFUND whatever charges they have levied. I have heard NOTHING back and feel SCAMMED through no fault of my own. The only reason I responded to PEOPLE WHIZ at all is the mention of CRIMINAL ACTIVITIES in my name, and the unknown "relative". I am ********************************************************************* I NOW am dealing with being SCAMMED, as well as having the mention of CRIMINAL ACTIVITIES on my record for anyone to SEE (like I am a Senior Criminal!) Can you please help me or if not, respond so I can take action to remedy this dreadful situation? Thank you.*****************************

    Business Response

    Date: 08/26/2023

    Full refund processed 8/21/23. Please allow 5-7 business days for the credit to be posted to your statement. 

  • Initial Complaint

    Date:08/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notification from Norton Privacy Monitor that the website PeopleWhiz has my information on their site. I attempted to request a removal of my information, but they require you to provide an id. My driver license contains information I believe would be valuable to someone trying to steal my identity and do not feel comfortable providing them an image of it. Of the six sites that ****** notified me of having my information, PeopleWhiz is the only one requiring an id to remove my information.

    Business Response

    Date: 08/26/2023

    Hi *******, 

    There are over 84 results for ***************************** in *********. Can you please go to peoplewhiz.com/optout and provide a screenshot of the listings you need removed? I will have them taken down ASAP. 

    Thank you for your attention to this matter. 

Peoplewhiz.com is NOT a BBB Accredited Business.

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