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Business Profile

Searchers of Records

Peoplewhiz.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 720 total complaints in the last 3 years.
  • 123 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/14/2022 I purchased a month for ***** and did a search on my husband and the information was incorrect. Totally off.i would like my money back please

    Business Response

    Date: 10/21/2022

    Hi ******, 

    I'm sorry you were not happy with our product. I have located your account and processed a refund. Please allow 3-5 business days for the credit to be reflected on your statement. 

    Customer Answer

    Date: 10/21/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Peoplewhiz is deceptively advertising their service. I am having difficulty canceling. Please cancel and stop charging my card.

    Business Response

    Date: 10/11/2022

    Hi ***, 

    Your account has been canceled. I only see two charges from August, the subscription and a report upgrade. Are you seeing additional charges? 

    Customer Answer

    Date: 10/11/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************

     

  • Initial Complaint

    Date:10/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found four charges beginning in July 2022, through September 30, 2022 for **************** , peoplewhizcom (2) and peoplewhiz.com on my amex bills. no one who has access to my credit card has any reason to have subscribed to this 'service' or any remembrance of even possibly accidentally clicking on their website. i see that other complaints have reported a similar situation. I do not even know how to access an account with them since i have not ever used their service.

    Business Response

    Date: 10/10/2022

    Hi *****, 

    I'm so sorry to hear this happened and more than willing to provide you a refund. Unfortunately we do not have your first and last name in our system so I am unable to locate the credit card to issue a refund. If you can provide the last four digits of your card number I should be able to locate the account and process a full refund. Thanks in advance for your cooperation. 

  • Initial Complaint

    Date:10/05/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I looked myself up on their site for ****. The information they had on me was wrong throughout the report. I get a notification my electric bill won't clear the bank because this place stole ***** without authorization from my account. I called them and explained my situation. Not only was the representative rude he also refused any solution. It clearly states on their site customer satisfaction guarantee and that is absolutely bogus. Not only is the report garbage they are scamming people out of their money. Absolute criminals.

    Business Response

    Date: 10/10/2022

    Hi *****, 

    Thanks for contacting us regarding your concerns. I have located your account and processed a full refund. We will be looking into your correspondence with our support team as well. 

    Best,

    Peoplewhiz Team

  • Initial Complaint

    Date:10/02/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    charging me for unused service and then charging ***** for cancelation

    Business Response

    Date: 10/04/2022

    Hi ******, 

    Thanks for reaching out. We do not charge a cancellation fee. I did locate your account a process a full refund. Please allow 3-5 business days for the credit to reflected on your statement. 

Peoplewhiz.com is NOT a BBB Accredited Business.

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