Complaints
Customer Complaints Summary
- 325 total complaints in the last 3 years.
- 107 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been receiving a lot of promotional magazines in the mail that I did not sign up for. My personal information has been shared unknowingly by these telemarketers.
Business Response
Date: 11/26/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***** *****. We offer our sincere apologies to Ms. ************** any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ************* well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Ms. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms.Vuong will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:11/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an esquire magazine in the mail. I did not order this magazine and would like all magazines sent from Subco and their partners to stop being mailed. Thank you.Business Response
Date: 11/26/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ****** ************. We offer our sincere apologies to Ms. ************ for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ******************** well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with ***********bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Ms. ************ can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. ********************** contact us directly should they have any additional questions or concerns.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:11/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving Esquire which I DID NOT ORDER!! I called Esquire and was directed to SUBCO. They are not answering their phone. I would like ANY and ALL subscriptions through Subco that are associated with my email address AND physical address to be canceled.Business Response
Date: 11/21/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by **** *****. We offer our sincere apologies to ******** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Mr.Wisor is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with ******** Cigars.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
******** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Mr.Wisor will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:11/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A magazine periodical subscription for *********** was initiated in my name without any prior notification or consent by me. I have had no contact with Subco or any of its affiliates in any way that would entitle them to initiate a paid subscription on my behalf. The publisher has refused to ****** my subscription due to some back door unethical and frankly illegal agreement which makes them complicit in this mail fraud which is a Federal Offense.Business Response
Date: 11/21/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***** *********. We offer our sincere apologies to Mr. ********* for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Mr. ***************** well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with *********************
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Mr. ********* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Mr. ******************* contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best,
Subco ************* Management
************
**************************************************************Initial Complaint
Date:11/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving physical and digital magazines from this company that I did NOT sign up for. All subscriptions need to be cancelled.Business Response
Date: 11/21/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***** ******. We offer our sincere apologies to Ms. ****** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ************** well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Ms. ****** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. ****** will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Customer Answer
Date: 11/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ******
Initial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subco signed me up for two magazine subscriptions *********************** and ************* that I did not order and do not want. When I go to Elle's website, I am unable to modify the subscriptions. I want to make sure Subco cancel's these subscriptions and I am not charged for either of these magazines. When I look at the account on Elle's website, it appears as though the magazine subscriptions are $40 each and I did not order these and do not want these. I want these subscriptions cancelled and my money refunded.Business Response
Date: 11/21/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***** *****. We offer our sincere apologies to Mr. ***** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Mr. ***** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Mr. *********** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Mr. *********** will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:11/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not request this ******* magazine subscription and want it cancelled immediately. I already requested a cancel through Esquire and was told to contact subco and after reading the reviews and seeing the hoops people have to jump through just to opt out of something they never even asked for I feel like they are not a very reputable company and am taking every step necessary in order to protect myself from potential fraud. I would appreciate immediate cancellation and removal of all my personal information from their database. On the ******* website it says I will be billed for this subscription I did not ask forBusiness Response
Date: 11/20/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ****** ********. We offer our sincere apologies to Ms. ******** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ******** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with ***********.
bPerx
E: ***********************
P: ************
W: *************
Our records indicate that the subscription to ESQUIRE magazine(s), were successfully cancelled on, 11/18/2024. (Confirmation No. #*******).
Ms. ******** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. ******** will contact us directly should they have any additional questions or concerns.
Best **************************************************** Management
************
**************************************************************Customer Answer
Date: 11/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ********
Initial Complaint
Date:11/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving ************************ which I did not order. I will not pay for these. I want to stop receiving magazines thru Subco. They must remove my name and all of my information from their lists and not distribute my information to others. Do not send any more magazines.Business Response
Date: 11/20/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***** *******. We offer our sincere apologies to ********** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ******* is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.Ms. Cloonan can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. ***************** contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:11/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a magazine subscription to ************* that I didnt subscribe to, and I want to cancel the subscription. I made multiple attempts to contact Subco to cancel the subscription. However no one ever answers the call. On one attempted call, a recording instructed me to hang up and my call would be returned, but I didnt receive a call back. I would like this issue resolved ASAP.Business Response
Date: 11/12/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***** *****. We offer our sincere apologies to Ms. ***** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ***** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Ms. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. ***** will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:11/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving multiple magazine subscriptions that I do not want. I believe ******* signed me up for these magazines. I would like to ****** ALL open magazine subscriptions coming to this address.Business Response
Date: 11/12/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ****** ******. We offer our sincere apologies to Ms. ****** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ****** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Ms. ****** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. ****** will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************
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