Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received Esquire Magazine, the label had my name and address on it. I never signed up for this subscription. On 091522 I contacted Esquire Magazine, their representative informed me the subscription was placed by a third party company named SUBCO and that SUBCO needed to cancel the subscription. I was provided SUBCO's. phone number. SUBCO's answering machine simply stated that their was nobody here and bye (laughable).
  
  I simply want them to cancel my subscription and take me off of any and all future subscriptions they may have for me.

  

  Business Response

  Date: 10/17/2022

  Dear Better Business
  Bureau, 
  We are writing this
  response to Complaint Case #******** filed by Mr. **** *********. We offer our
  sincere apologies for any inconvenience or trouble receiving this magazine has
  caused. We trust he will find closure within this response and will be
  satisfied with the resolution. 
  To ensure Mr. ********* is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. We show this was an offer through Cigars International.
  Upon receipt of this
  complaint our office cancelled the magazine as requested. Mr. ********* can
  expect to receive a few more issues as the magazines are labelled a few months
  in advance. We have also placed the mailing address on our internal Do Not Mail
  list, to ensure this does not occur again. 
  We hope Mr. ********* finds
  satisfaction with this response and we welcome him to contact us directly
  should he have any additional questions or concerns. We are available Monday
  through Friday 7:00am to 4:00pm PST. 
  Best Regards, 
  Subco Customer Care
  Management
  ************ * ****

• Initial Complaint

  Date:10/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two issues of Elle magazine on the same day. I called Elle and they said a subscription was opened on September 15, 2022 for two years and $10.00 was paid. I told them I did not do that, I don’t want to be charged, and I don’t want the magazine. They gave me a phone number for subco but when you call it says they can’t answer right now and it disconnects. I don’t want to be charged and I’m concerned this will not be the last magazine I receive.

  

  Business Response

  Date: 10/17/2022

  Dear Better Business
  Bureau, 
  We are writing this
  response to Complaint Case #******** filed by Ms. ********* *****. We offer our
  sincere apologies for any inconvenience or trouble receiving this magazine has
  caused. We trust she will find closure within this response and will be
  satisfied with the resolution. 
  To ensure Ms. ***** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated.
  Upon receipt of this complaint,
  our office cancelled the magazine. Ms. ***** can expect to receive a
  few more issues as the magazines are labelled a few months in advance. We have
  also placed the mailing address on our internal Do Not Mail list, to ensure
  this does not occur again. 
  We hope Ms. ***** finds
  satisfaction with this response and we welcome her to contact us directly
  should she have any additional questions or concerns. We are available Monday
  through Friday 7:00am to 4:00pm PST. 
  Best Regards, 
  Subco Customer Care
  Management
  ************ * ****

• Initial Complaint

  Date:10/10/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/10/2022 I started receiving Elle magazine, whom I contacted and requested to receive NO MORE copies of the magazine and asked how I got the subscription. Elle Magazine told me that they could NOT cancel the subscription as it was placed by Subco (************). I have NEVER dealt with Subco and I refuse to pay for anything I did not order. Additionally, Subco should have NO RIGHT to place orders on my behalf as I reserve that right for ONLY myself. I DO NOT want these Elle Magazines and I DO NOT EVER want Subco to sign me up without my EXPRESS WRITTEN CONSENT for ANY product or service. I also DO NOT want Elle to NOT BE ABLE to cancel my subscription when requested - this should be MY and ONLY MY right, regardless of companies like Subco violating my privacy and acting WITHOUT CONSENT on my behalf!

  

  Business Response

  Date: 10/17/2022

  Dear Better Business
  Bureau, 
  We are writing this
  response to Complaint Case #******** filed by Mr. ***** ******. We offer our
  sincere apologies for any inconvenience or trouble receiving this magazine has
  caused. We trust he will find closure within this response and will be
  satisfied with the resolution. 
  To ensure Mr. ****** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated.
  Upon receipt of this complaint,
  our office cancelled the magazines. Mr.
  ****** can
  expect to receive a few more issues as the magazines are labelled a few months
  in advance. We have also placed the mailing address on our internal Do Not Mail
  list, to ensure this does not occur again. 
  We hope Mr. ****** finds
  satisfaction with this response and we welcome him to contact us directly
  should he have any additional questions or concerns. We are available Monday
  through Friday 7:00am to 4:00pm PST. 
  Best Regards, 
  Subco Customer Care
  Management
  ************ * ****

  Customer Answer

  Date: 10/18/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you to the Better Business Bureau for your help in this matter!

• Initial Complaint

  Date:10/10/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive at lest 10 magazines a month that i did not order. They have my correct address, but many different names that are not remotely close to mine. The magazines include Vogue, Travel and Leisure, AD, Men's Health and many others.
  
  Can you help me in getting to the bottom of this and cancelling all these publications?

  

  Business Response

  Date: 10/17/2022

  Dear Better Business
  Bureau, 
  We are writing this
  response to Complaint Case #******** filed by Ms. **** *******. We offer our
  sincere apologies for Ms. ******* for any inconvenience or trouble
  receiving this magazine has caused. We trust she will find closure within this
  response and will be satisfied with the resolution. 
  To ensure Ms. ******* is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. Addresses are verified at the time of processing. If for
  some reason an address that is not verified is entered a suggested similar
  address will appear, which happens to be your address.
  Upon receipt of this complaint,
  our office cancelled the magazines. Ms. ******* can expect to receive a
  few more issues as the magazines are labelled a few months in advance. We have
  also placed the mailing address on our internal Do Not Mail list, to ensure
  this does not occur again. 
  We hope Ms. ******* finds
  satisfaction with this response and we welcome her to contact us directly
  should she have any additional questions or concerns. We are available Monday
  through Friday 7:00am to 4:00pm PST. 
  Best Regards, 
  Subco Customer Care
  Management
  ************ * ****

• Initial Complaint

  Date:10/08/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received 2 months worth of Elle magazine that I did not subscribe to. I have no clue how they got my address. I connected Elle magazine and was informed that it was subscribed on my behalf by Subco. I have not given anyone permission to send magazines to my home. I don't know who is paid for this but I will not be paying for it and want the subscription to stop and to be places on a "do not contact" list.

  

  Business Response

  Date: 10/17/2022

  Dear Better Business
  Bureau, 
  We are writing this
  response to Complaint Case #******** filed by Ms. ****** *********. We offer
  our sincere apologies for Ms. ********* for any inconvenience or trouble
  receiving this magazine has caused. We trust she will find closure within this
  response and will be satisfied with the resolution. 
  To ensure Ms. ********* is well informed, Subco is a magazine clearinghouse that fulfills
  and processes magazine subscriptions to publishers on behalf of 3rd party
  agencies. With that being said, Subco does not sell or solicit the sales of
  magazines or any other types of products. Therefore, our office does not handle
  or process any type of billing or payment processing. Publishers will direct
  customers to contact our office as we are responsible for cancellations,
  changes of address and assisting in identifying to the subscriber who the 3rd
  party is and where their order originated. Our records show that the offer
  was from PinchMe.
  Upon receipt of this complaint,
  our office cancelled the magazine. Cancellation Confirmation # *******. Ms. ********* can expect to receive a few more issues as the magazines are
  labelled a few months in advance. We have also placed the mailing address on
  our internal Do Not Mail list, to ensure this does not occur again. 
  Our
  office also contacted and notified bPerx of Ms.
  *********’s complaint, they have ensured a full resolution as
  well and have taken the appropriate measures to prevent any promotions to Ms. ********* in the future.  
  We hope Ms. ********* finds satisfaction with this response and we welcome her to
  contact us directly should she have any additional questions or concerns. We
  are available Monday through Friday 7:00am to 4:00pm PST. 
  Best Regards, 
  Subco Customer Care
  Management
  ************ * ****

• Initial Complaint

  Date:10/03/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two copies of Food & Wine magazine (of which I did not order) in the mail. I immediately called a number for Food & Wine, and was told they could not cancel because I was not signed up directly through them. They then told me a company called Subco was responsible, and I would have to call them. I've tried calling numerous times, there's a 2 second recording, then it hangs up. I'm sick and tired of these scamming subscription based companies! I don't cook and have no interest in this magazine. I want this canceled immediately, and any funds they illegally charged to be refunded!
  
  They clearly bought my name off some mailing list from decades ago because it has an old variation of my legal name.

  

  Business Response

  Date: 10/11/2022

  Dear Better Business
  Bureau, 
  We are writing this
  response to Complaint Case #********, filed by Ms. ****** ******. We offer our
  sincere apologies for Ms. ****** for any inconvenience or trouble
  receiving this magazine has caused. We trust she will find closure within this
  response and will be satisfied with the resolution. 
  To ensure Ms. ****** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. 
  Upon receipt of this complaint,
  our office cancelled the magazines. Cancellation Confirmation #*******.  Ms. ****** can expect to receive a few more
  issues as the magazines are labelled a few months in advance. We have also
  placed the mailing address on our internal Do Not Mail list, perpetuity to
  ensure this does not occur again. 
  Our
  office also contacted and notified bPerx of Ms. ******’s complaint, they have
  ensured a full resolution as well and have taken the appropriate measures to
  prevent any promotions to Ms. ****** in the future.  
  We hope Ms. ****** finds
  satisfaction with this response and we welcome her to contact us directly
  should she have any additional questions or concerns. We are available Monday
  through Friday 7:00am to 4:00pm PST. 
  Best Regards, 
  Subco Customer Care
  Management
  ************ * ****

• Initial Complaint

  Date:10/01/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two mag subscriptions I did not order or authorize. GQ and Esquire magazines.
  Was told SUB CO is responsible. Can't find any charges yet but I DID NOT SUBSCRIBE AND DO NOT WANT TO BE CHARGED.

  

  Business Response

  Date: 10/11/2022

  Dear Better Business
  Bureau, 
  We are writing this
  response to Complaint Case #********, filed by Mr. ******* ****. We offer our
  sincere apologies for Mr. **** for any inconvenience or trouble
  receiving this magazine has caused. We trust he will find closure within this
  response and will be satisfied with the resolution. 
  To ensure Mr. **** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. We show this was being sent because of a qualifying
  purchase Mr. **** made with ******** Cigars.
  Upon receipt of this complaint,
  our office cancelled the magazines effective Cancellation Confirmation #*******.  Mr. **** can expect to receive a few more
  issues as the magazines are labelled a few months in advance. We have also
  placed the mailing address on our internal Do Not Mail list, perpetuity to
  ensure this does not occur again. 
  Our
  office also contacted and notified bPerx of Mr. ****’s complaint, they have
  ensured a full resolution as well and have taken the appropriate measures to
  prevent any promotions to Mr. **** in the future.  
  We hope Mr. **** finds
  satisfaction with this response and we welcome him to contact us directly
  should he have any additional questions or concerns. We are available Monday
  through Friday 7:00am to 4:00pm PST. 
  Best Regards, 
  Subco Customer Care
  Management
  ************ * ****

• Initial Complaint

  Date:09/29/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving Elle magazine through the mail without having requested a subscription. I have received two months worth as of today, 9/29/2022.
  I checked my account to see if one of the two subscriptions I do receive was being cancelled and Elle was a replacement.
  My account showed an order placed for Elle on 8/2/2022. I never placed this order. I tried to cancel it from my account and was referred to Subco. I tried calling the number provided: ************ and it answers and then immediately hangs up.
  I want the order cancelled immediately and for Subco to stay out of my Hearst publishers account.

  

  Business Response

  Date: 10/07/2022

  Dear Better Business
  Bureau, 
  We are writing this
  response to Complaint Case #******** filed by Ms. ********. We offer our
  sincere apologies for Ms. ******** for any inconvenience or trouble receiving
  this magazine has caused. We trust she will find closure within this response
  and will be satisfied with the resolution. 
  To ensure Ms. ******** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. 
  Upon receipt of this complaint,
  our office cancelled the magazine effective Cancellation Confirmation #*******.
  Ms. ******** can expect to receive a few more issues as the magazines are
  labelled a few months in advance. We have also placed the mailing address on
  our internal Do Not Mail list, to ensure this does not occur again. 
  Our
  office also contacted and notified bPerx of Ms. ********’s complaint, they have
  ensured a full resolution as well and have taken the appropriate measures to
  prevent any promotions to Ms. ******** in the future.  
  We hope Ms. ******** finds
  satisfaction with this response and we welcome her to contact us directly
  should she have any additional questions or concerns. We are available Monday
  through Friday 7:00am to 4:00pm PST. 
  Best Regards, 
  Subco Customer Care
  Management
  ************ * ****