Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting Elle magazine and I never ordered it. I contacted Elle and they said the subscription was through Subco. I tried to contact Subco customer service and I can’t get a hold of someone to talk to to even explain I never Ed orders this. I do not want to pay for a subscription of a magazine I never even ordered.

  

  Business Response

  Date: 11/09/2022

  Dear Better Business
  Bureau, 

  
  
  

  We are writing this
  response to Complaint Case #18***085, filed by Ms. ****** *****. We offer our
  sincere apologies for Ms. ***** for any inconvenience or trouble receiving this
  magazine has caused. We trust she will find closure within this response and
  will be satisfied with the resolution. 

  
  
  

  To ensure Ms. ***** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. 

  
  
  

  Upon receipt of this complaint,
  our office cancelled the magazine. Cancellation Confirmation #2677506. Ms. ***** can expect to receive a few more
  issues as the magazines are labelled a few months in advance. We have also
  placed the mailing address on our internal Do Not Mail list, to ensure this
  does not occur again. 

  
  
  

  Our
  office also contacted and notified bPerx of Ms. ***** complaint, they have
  ensured a full resolution as well and have taken the appropriate measures to
  prevent any promotions to Ms. ***** in the future.  

  
  
  

  We hope Ms. ***** finds
  satisfaction with this response and we welcome her to contact us directly
  should she have any additional questions or concerns. We are available Monday
  through Friday 7:00am to 4:00pm PST. 

  
  
  

  Best Regards, 

  
  
  

  Subco Customer Care
  Management

  
  
  

  ###-###-####

• Initial Complaint

  Date:11/07/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began receiving a magazine subscription to People magazine, and learned (via the People magazine customer service department) that the subscription is through SUBCO.
  
  Please ask that this subscription be stopped.
  
  Thank you.
  
  ***** *****

  

  Business Response

  Date: 11/08/2022

  Dear Better Business Bureau,

  
  
  

  We are writing this letter in response to
  complaint #183***01 filed by Ms. ***** *****. We extend our sincere apologies for
  any inconvenience or concern this magazine has caused. 
  
  
  
  As a magazine clearinghouse, Subco provides subscription processing to magazine
  publishers nationwide and offer Subscription Support to magazine recipients
  such as Ms. *****. Subco does not conduct any sales or solicitation efforts
  within our business practices. We do not initiate subscriptions for customers
  nor does our office handle any subscription billing.

  
  
  

  Our fulfillment records show People (formerly Entertainment
  weekly; which has now ceased) magazine was a Direct Order Subscription
  submitted to Subco by an independent sales agency Rio Media located in Colorado
  Springs Colorado.  Ms. ***** can contact their Customer Service team by
  phone at ###-###-####.

  
  
  

  We show that our office was contacted by Ms. *****
  via email and a response was sent out with the details of how she was receiving
  this People (formerly Entertainment weekly; which has now ceased) magazine.

  
  
  

  Should Ms. ***** have any additional questions, we
  welcome her to contact us directly. We are available Monday thru Friday from 7:00am
  to 4:00pm PST.

  
  
  

  Best Regards,

  
  
  

  Customer Care Management

  
  
  

  ###-###-####

  
  
  

  *********@subco.com

• Initial Complaint

  Date:11/07/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a subscription/issue of Women's Health magazine that I did not sign up for. Upon looking at the website for Women's Health magazine it informed me the subscription was done through Subco. I have never used this service and I am highly concerned as to how/why they have any of my information. I have not had any sort of magazine subscription in many, many years. I am needing this canceled immediately.

  

  Business Response

  Date: 11/07/2022

  Dear Better Business
  Bureau, 

  
  
  

  We are writing this
  response to Complaint Case #1****337 filed by Ms. ******** ********. We offer
  our sincere apologies for Ms. ******** for any inconvenience or trouble
  receiving this magazine has caused. We trust she will find closure within this
  response and will be satisfied with the resolution. 

  
  
  

  To ensure Ms. ********
  is well informed, Subco is
  a magazine clearinghouse that fulfills and processes magazine subscriptions to
  publishers on behalf of 3rd party agencies. With that being said, Subco does
  not sell or solicit the sales of magazines or any other types of products.
  Therefore, our office does not handle or process any type of billing or payment
  processing. Publishers will direct customers to contact our office as we are
  responsible for cancellations, changes of address and assisting in identifying
  to the subscriber who the 3rd party is and where their order originated. We
  show that the magazine was being sent to you from PinchMe.

  
  
  

  Upon receipt of this complaint,
  our office cancelled the magazines. Cancellation Confirmation #2677225. Ms. ********
  can expect to receive a
  few more issues as the magazines are labelled a few months in advance. We have
  also placed the mailing address on our internal Do Not Mail list, to ensure
  this does not occur again. 

  
  
  

  Our
  office also contacted and notified bPerx of Mr. *********’s complaint,
  they have ensured a full resolution as well and have taken the appropriate measures
  to prevent any promotions to Ms. ******** in the
  future.  

  
  
  

  We hope Ms. ********
  finds satisfaction with
  this response and I personally welcome him to contact us directly should he
  have any additional questions or concerns. We are available Monday through
  Friday 7:00am to 4:00pm PST. 

  
  
  

  Best Regards, 

  
  
  

  Subco Customer Care
  Management

  
  
  

  ###-###-####

• Initial Complaint

  Date:11/07/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received three magazines that i never subscribed to: Esquire, Better Homes and Gardens, and Runners World. I contacted Esquire to cancel and found that the subscription is through a third party, SubCo. She gave me number, which I tried to contact, but there was no answer and no voice mail. I want these subscriptions cancelled and do not want to be billed. I have no idea why I am receiving the nagazines.

  

  Business Response

  Date: 11/07/2022

  Dear Better Business
  Bureau, 

  
  
  

  We are writing this
  response to Complaint Case #183**902 filed by Mr. ****** *********. We offer our sincere apologies
  for Mr. ********* for any inconvenience or trouble receiving this magazine has
  caused. We trust he will find closure within this response and will be
  satisfied with the resolution. 

  
  
  

  To ensure Mr. *********
  is well informed, Subco is
  a magazine clearinghouse that fulfills and processes magazine subscriptions to
  publishers on behalf of 3rd party agencies. With that being said, Subco does
  not sell or solicit the sales of magazines or any other types of products.
  Therefore, our office does not handle or process any type of billing or payment
  processing. Publishers will direct customers to contact our office as we are
  responsible for cancellations, changes of address and assisting in identifying
  to the subscriber who the 3rd party is and where their order originated. We
  show that the magazines were because of a purchase made with Cigars
  International.

  
  
  

  Upon receipt of this complaint,
  our office cancelled the magazines. Cancellation Confirmation #2**7215. Mr. *********
  can expect to receive a
  few more issues as the magazines are labelled a few months in advance. We have
  also placed the mailing address on our internal Do Not Mail list, to ensure
  this does not occur again. 

  
  
  

  Our
  office also contacted and notified bPerx of Mr. *********’s
  complaint,
  they have ensured a full resolution as well and have taken the appropriate measures
  to prevent any promotions to Mr. ********* in the
  future.  

  
  
  

  We hope Mr. *********
  finds satisfaction with
  this response and welcome him to contact us directly should he
  have any additional questions or concerns. We are available Monday through
  Friday 7:00am to 4:00pm PST. 

  
  
  

  Best Regards, 

  
  
  

  Subco Customer Care
  Management

  
  
  

  ###-###-####

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SUBCO MAGAZINE SUBSCRIPTIONS
  I am irate. This Company has been sending magazine subscriptions, IN OTHER PEOPLES NAMES for over a year. Today I received 3 ELLE magazines!! Every time i call them to find out what’s going on THEY HANG UP ON ME! I have at least 5 different subscriptions being sent to my home with random names THAT I NEVER ORDERED AND THEY UANG UP ON ME! What can I do??

  

  Business Response

  Date: 11/04/2022

  Dear Better Business
  Bureau, 
  We are writing this
  response to Complaint Case #18351400 filed by Ms. ******** ********. We offer
  our sincere apologies for any inconvenience or trouble receiving this magazine
  has caused.
  To ensure Ms. ******** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. 
  Upon receipt of this complaint,
  our office cancelled the magazines. We have also placed the mailing address on
  our internal Do Not Mail list, to ensure this does not occur again. 
  Our
  office also contacted and notified bPerx of Ms. ********’s complaint, they have
  ensured a full resolution as well and have taken the appropriate measures to
  prevent any promotions to Ms. ********’s address in the future.  
  We hope Ms. ******** finds
  satisfaction with this response and I personally welcome her to contact us
  directly should she have any additional questions or concerns. We are available
  Monday through Friday 7:00am to 4:00pm PST. 
  Best Regards, 
  Subco Customer Care
  Management
  ###-###-####

• Initial Complaint

  Date:10/31/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received WOMEN’S HEALTH in the mail this weekend. I did not order this. I called WH, asked who ordered this, was told Subco, and canceled it. I asked to speak to someone in billing because I didn’t want to pay for a subscription, and was told they didn’t have a billing department. I was told Subco handled billing. I tried to call Subco, was told by an answering machine that their hours were 7to 4 Monday through Friday, and then was informed they were closed. It was around 11 am, Monday, October 31. I believe this is a scam. I do not want to pay for this or any other magazines they want to send me. Please help me contact this business and make sure I don’t receive any bills or any further magazines.

  

  Business Response

  Date: 11/01/2022

  Dear Better Business
  Bureau, 

  
  
  

  We are writing this
  response to Complaint Case#********, filed by ****** *****. We offer our
  sincere apologies for any inconvenience or trouble receiving this magazine has
  caused. We trust she will find closure within this response and will be
  satisfied with the resolution. 

  
  
  

  To ensure Ms. ***** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. There was no charge or bill for the magazine.

  
  
  

  Upon receipt of this
  request, our office cancelled the magazine. Cancellation Confirmation #*******.
  Ms. ***** can expect to receive a few more issues as the magazines are
  labelled a few months in advance, he is welcome to enjoy these issues and under
  no obligation to return them. We have also placed the mailing address on our
  internal Do Not Mail list, which is maintained in perpetuity to ensure this
  does not occur again. 

  
  
  

  Our
  office also contacted and notified RewardBee of Ms. *****’s complaint, they have ensured a full resolution as
  well and have taken the appropriate measures to prevent any promotions to Ms.
  ***** in the future.  

  
  
  

  We hope Ms. ***** finds
  satisfaction with this response and I personally welcome her to contact us
  directly should she have any additional questions or concerns. We are available
  Monday through Friday 7:00am to 4:00pm PST. 

  
  
  

  Best Regards, 

  
  
  

  Subco Customer Care
  Management

  
  
  

  ************ * ****

  Customer Answer

  Date: 11/01/2022

  Better Business Bureau:
  
  Thank you for assuring me that there will not be any cost involved to me and that there will be no further unsolited magazines from Women’s Health or any other magazine.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/24/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have started to receive a subscription for Architectural Digest at my childhood/parents home in my name that I did not purchase, request, nor authorize. When I called Architectural Digest I was told a 3rd party company - SUBCO, placed this subscription in my name. Architectural Digest stated that they could only put a temporary stop on the subscription however I would need to contact SUBCO to cancel the order. I do not want to call SUBCO because I have researched this on the internet and I believe it is a scam. Please assist and advise on next steps to ensure this is handled properly. Thank you. ****** *********

  

  Business Response

  Date: 10/26/2022

  Dear Better Business
  Bureau, 
  We are writing this
  response to Complaint Case #182***89, filed by Ms. ****** *********. We offer
  our sincere apologies for Ms. ********* for any inconvenience or trouble
  receiving this magazine has caused. We trust she will find closure within this
  response and will be satisfied with the resolution. 
  To ensure Ms. ********* is well informed, Subco is a magazine clearinghouse that fulfills
  and processes magazine subscriptions to publishers on behalf of 3rd party
  agencies. With that being said, Subco does not sell or solicit the sales of
  magazines or any other types of products. Therefore, our office does not handle
  or process any type of billing or payment processing. Publishers will direct
  customers to contact our office as we are responsible for cancellations,
  changes of address and assisting in identifying to the subscriber who the 3rd
  party is and where their order originated. 
  Upon receipt of this complaint,
  our office cancelled the magazine effective Cancellation Confirmation #2670797. Ms. ********* can expect to receive a few more issues as the magazines are
  labelled a few months in advance. We have also placed the mailing address on
  our internal Do Not Mail list, to ensure this does not occur again. 
  Our
  office also contacted and notified bPerx of Ms.
  *********’s complaint, they have ensured a full resolution as
  well and have taken the appropriate measures to prevent any promotions to Ms. ********* in the future.  
  We hope Ms. ********* finds satisfaction with this response and we welcome her to
  contact us directly should she have any additional questions or concerns. We
  are available Monday through Friday 7:00am to 4:00pm PST. 
  Best Regards, 
  Subco Customer Care
  Management
  ###-###-####

• Initial Complaint

  Date:10/18/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/9/2022 a third party company, Subco, billed me for a subscription to Esquire magazine that I did not order or initiate. I received 2 copies of the magazine within 1 week before I contacted the company (Esquire) and was informed that I owed $10 for 6 issues. I immediately suspended the order but was informed that I needed to contact Subco to cancel the actual order. No one at Subco could be found so at this point I have no idea where the subscription stands. The whole thing is very underhanded, I never sought out to purchase this magazine and the lengths to cancel are very difficult. I want the subscription cancelled and the $10 credited. I would like my name and address removed from any mailing lists as well.

  

  Business Response

  Date: 10/18/2022

  Dear Better Business
  Bureau, 

  
  
  

  We are writing this
  response to Complaint Case #******** filed by Mr. ********* *******. We offer our
  sincere apologies for any inconvenience or trouble receiving this magazine has
  caused. We trust he will find closure within this response and will be
  satisfied with the resolution. 

  
  
  

  To ensure Mr. ******* is well informed, Subco is a magazine clearinghouse that fulfills
  and processes magazine subscriptions to publishers on behalf of 3rd party
  agencies. With that being said, Subco does not sell or solicit the sales of
  magazines or any other types of products. Therefore, our office does not handle
  or process any type of billing or payment processing. Publishers will direct
  customers to contact our office as we are responsible for cancellations,
  changes of address and assisting in identifying to the subscriber who the 3rd
  party is and where their order originated. We show this was an offer through Thompson Cigar. There was an email notice sent out at the time of the processing of the order. There was no charge or bill for this magazine offer.

  
  
  

  Upon receipt of this
  complaint our office cancelled the magazine as requested. Mr. ******* can
  expect to receive a few more issues as the magazines are labelled a few months
  in advance. We have also placed the mailing address on our internal Do Not Mail
  list, to ensure this does not occur again. 

  
  
  

  We hope Mr. ******* finds satisfaction with this response and we welcome him to
  contact us directly should he have any additional questions or concerns. We
  are available Monday through Friday 7:00am to 4:00pm PST. 

  
  
  

  Best Regards, 

  
  
  

  Subco Customer Care
  Management

  
  
  

  ************ * ****

• Initial Complaint

  Date:10/17/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began receiving a subscription to GQ Magazine that I did not request.. I called and was told a company called SUBCO provided the subscription. GQ Magazine is not authorized to cancel the order. I do not want to call SUBCCO because I believe it is a scam. Please advise. Thank you.

  

  Business Response

  Date: 10/17/2022

  Dear Better Business
  Bureau, 
  We are writing this
  response to Complaint Case #******** filed by Mr. ****** ********. We offer our
  sincere apologies for any inconvenience or trouble receiving this magazine has
  caused. We trust he will find closure within this response and will be
  satisfied with the resolution. 
  To ensure Ms. ***** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. We show this was an offer through Thompson Cigar.
  Upon receipt of this
  complaint our office cancelled the magazine as requested. Mr. ******** can
  expect to receive a few more issues as the magazines are labelled a few months
  in advance. We have also placed the mailing address on our internal Do Not Mail
  list, to ensure this does not occur again. 
  We hope Mr. ******** finds satisfaction with this response and we welcome him to
  contact us directly should he have any additional questions or concerns. We are
  available Monday through Friday 7:00am to 4:00pm PST. 
  Best Regards, 
  Subco Customer Care
  Management
  ************ * ****

• Initial Complaint

  Date:10/16/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent the following e-mail to SUBCO tonight:
  
  This week I received two copies of Elle. I have not subscribed to Elle or any other magazine. I tried to cancel the subscription via Elle. I get a message that the subscription came from SUBCO and I have to contact SUBCO to cancel something I didn't subscribe to. So, I'm canceling. The information on the cover is:
  
  #******T *AUTO**5-DIGIT 30741 MIX COMAIL
  #***************# SUPP 8513
  ******* ***** AUG24
  *** ********** ** ********* ** *****-4317 08513
  P0251
  149
  616
  
  I truly hope this is an easy fix. IF you took money from my bank account, it was without my approval; please replace the money.
  
  I would appreciate a return response with the cancellation information. Thanks
  
  p.s., I have filed a complaint with the BBB, as I see many other people have done the same thing.

  

  Business Response

  Date: 10/17/2022

  Dear Better Business
  Bureau, 
  We are writing this
  response to Complaint Case #******** filed by Ms. ******* *****.  We offer our sincere apologies for any
  inconvenience or trouble receiving this magazine has caused. We trust she will
  find closure within this response and will be satisfied with the
  resolution. 
  To ensure Ms. ***** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. We show this was an offer through eJam-Sutera Store.
  Upon receipt of this
  complaint our office cancelled the magazine as requested. Ms. ***** can expect
  to receive a few more issues as the magazines are labelled a few months in
  advance. We have also placed the mailing address on our internal Do Not Mail
  list, to ensure this does not occur again. 
  We hope Ms. ***** finds
  satisfaction with this response and we welcome her to contact us directly
  should she have any additional questions or concerns. We are available Monday
  through Friday 7:00am to 4:00pm PST. 
  Best Regards, 
  Subco Customer Care
  Management
  ************ * ****

  Customer Answer

  Date: 10/18/2022

  Better Business Bureau:
  
  
  

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you so much for such a timely resolution. We did purchase pillows from Sutera; but, we did NOT subscribe to any magazines! That the magazines will stop is all we asked for; and, that is what you made happen. Thank you again.