Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/01/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving Woman's Health Magazines that was started through SUBCO. It says it needs to be canceled through SUBCO, and I am wondering how I was subscribed to the magazine.

  

  Business Response

  Date: 01/03/2023

  Dear Better Business
  Bureau, 

  
  
  

  We are writing this
  response to Complaint Case #******** filed by Mr. **** *****. We offer our
  sincere apologies for any inconvenience or trouble receiving this magazine has
  caused. We trust he will find closure within this response and will be
  satisfied with the resolution. 

  
  
  

  To ensure Mr. ***** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. Our records show the magazine was being sent from *******.
  

  
  
  

  Upon receipt of this complaint,
  our office cancelled the magazine. Cancellation Confirmation #*******. Mr. ***** can expect to receive a few more
  issues as the magazines are labelled a few months in advance. We have also
  placed the mailing address on our internal Do Not Mail list, to ensure this
  does not occur again. 

  
  
  

  We hope Mr. ***** finds
  satisfaction with this response and we welcome him to contact us directly
  should he have any additional questions or concerns. We are available Monday
  through Friday 7:00am to 4:00pm PST. 

  
  
  

  Best Regards, 

  
  
  

  Subco Customer Care
  Management

  
  
  

  ************ * ****

• Initial Complaint

  Date:12/30/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an unsolicited copy of Esquire magazine. I did not order, nor have any interest in, this publication.
  When I went to esquire.com, the "Subscription Support" page said the order was placed by Subco and I would have to cancel by contacting them.
  I have never heard of or interacted with Subco in any way. I would like to stop this unwanted activity.

  

  Business Response

  Date: 01/03/2023

  Dear Better Business
  Bureau, 

  
  
  

  We are writing this
  response to Complaint Case #******** filed by Mr. ****** *******. We offer our
  sincere apologies for any inconvenience or trouble receiving this magazine has
  caused. We trust he will find closure within this response and will be
  satisfied with the resolution. 

  
  
  

  To ensure Mr. ******* is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. Our records show the magazine was being sent from ******
  International.

  
  
  

  Our records show our
  office was contacted via phone today 1/3/2023 by Mr. ******* and the magazine has
  been cancelled. Cancellation Confirmation #*******. Mr. ******* can expect to receive a few more
  issues as the magazines are labelled a few months in advance. We have also
  placed the mailing address on our internal Do Not Mail list, to ensure this
  does not occur again. 

  
  
  

  We hope Mr. ******* finds
  satisfaction with this response and we welcome him to contact us directly
  should he have any additional questions or concerns. We are available Monday
  through Friday 7:00am to 4:00pm PST. 

  
  
  

  Best Regards, 

  
  
  

  Subco Customer Care
  Management

  
  
  

  ************ * ****

• Initial Complaint

  Date:12/27/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving PEOPLE magazine which I did not subscribe to! I contacted PEOPLE magazine customer service who referred me to:
  SUBCO
  *** ** ********* *** ***** *** ******* ** ***** ************** to get a refund. Called and spoke to ****** (who I believe is located in the Phillipines). ****** says he can't help me that I have to call *** advertising since SUBCO gets the subscription and customer information from them:
  *** ADVERTISING
  Phone number ************
  and for me to call them to get a refund.
  So, I called this number and surprise! Nobody answered the phone. After receiving the runaround, I called ****** back and told him to call ***. He called them and they did not answer. So, he left a message and then came back on the line and said I should be getting a call "in the next few hours"
  
  After reading all the previous complaints, it seems to me that this practice is HIGHLY ILLEGAL. What is being done about this? Shouldn't someone contact the authorities to investigate these suspicious activities?
  
  I want to know how they got my information and who paid for/is paying for this subscription and I want to know the total cost for this subscription along with a FULL REFUND.

  

  Business Response

  Date: 01/12/2023

  Dear Better Business Bureau,

  
  
  

  We are writing this letter in response to
  complaint #******** filed by Ms. **** ****. We extend our sincere apologies for
  any inconvenience or concern this magazine has caused. 
  
  
  
  As a magazine clearinghouse, Subco provides subscription processing to magazine
  publishers nationwide and offer Subscription Support to magazine recipients
  such as Ms. ****. Subco does not conduct any sales or solicitation efforts
  within our business practices. We do not initiate subscriptions for customers
  nor does our office handle any subscription billing.

  
  
  

  Our fulfillment records show the People magazine
  was a Direct Order Subscription submitted to Subco by an independent sales
  agency *** Media located in Colorado Springs, Colorado. If Ms. **** would like
  to obtain further details, their Customer Service team is available by phone at
  ************.

  
  
  

  We show that our office was contacted by Ms. ****
  via phone on December 27, 2022, with a request to cancel the magazine. The
  sales agent has confirmed that they have attempted to contact Ms. **** to
  confirm the cancellation and refund back onto the original method of payment.

  
  
  

  Subco has placed Mr. ****’s address information
  on our internal Do Not Process list – this list is maintained in perpetuity.

  
  
  

  Should Ms. **** have any additional questions, we
  welcome her to contact us directly. We are available Monday thru Friday from 7:00am
  to 4:00pm PST.

  
  
  

  Best Regards,

  
  
  

  Customer Care Manager

  
  
  

  ************ * ****

  
  
  

  *********@subco.com

• Initial Complaint

  Date:12/10/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been receiving Esquire magazines in the mail since November and I don't remember ever subscribing to them. I went online to cancel, but Esquire says that the order was fulfilled by SUBCO and I tried contacting them and no one answered. Please cancel this subscription on my behalf please!
  
  See attachments for more details, I want this cancelled immediately.

  

  Business Response

  Date: 12/16/2022

  Dear Better Business
  Bureau, 

  
  
  

  We are writing this
  response to Complaint Case #185****7 filed by Mr. ******* ********. We offer
  our sincere apologies for Mr. ******** for any inconvenience or trouble
  receiving this magazine has caused. We trust he will find closure within this
  response and will be satisfied with the resolution. 

  
  
  

  To ensure Mr. ******** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. 

  
  
  

  Upon receipt of this complaint,
  our office cancelled the magazine effective December 16, 2022. Mr. ******** can expect to receive a few more
  issues as the magazines are labelled a few months in advance. We have also
  placed the mailing address on our internal Do Not Mail list, to ensure this
  does not occur again. 

  
  
  

  Our
  office also contacted and notified bPerx of Mr. ********’s complaint, they have ensured a full resolution
  as well and have taken the appropriate measures to prevent any promotions to Mr.
  ******** in the future.  

  
  
  

  We hope Mr. ******** finds
  satisfaction with this response and we welcome him to contact us directly
  should he have any additional questions or concerns. We are available Monday
  through Friday 7:00am to 4:00pm PST. 

  
  
  

  Best Regards, 

  
  
  

  Subco Customer Care
  Management

  
  
  

  ###-###-####

• Initial Complaint

  Date:12/08/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been receiving Bazaar from Subco for a while now. I did not subscribe for this magazine or any magazine from this company. I do not understand how they received my information to send me this magazine. Please contact this company and let them know, that I am not going to permit a magazine I did not order to use up our planets scarce resources, and to please stop sending me ANY magazines. It is impossible to tell them directly since no one picks up the phone

  

  Business Response

  Date: 12/09/2022

  Dear Better Business
  Bureau, 

  
  
  

  We are writing this
  response to Complaint Case 18***288, filed by ***** *********. We offer our sincere apologies for any
  inconvenience or trouble receiving this magazine has caused.

  
  
  

  To ensure Ms. ****** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. 

  
  
  

  Upon receipt of this
  complaint our office has cancelled the magazine. A few more issues will arrive before
  the magazines cease as they are labeled in advance by the publisher. We have
  also added the name and address to our internal Do Not Mail List, to prevent future
  magazines from being processed through our clearing house.

  
  
  

  We hope Ms. ********* finds
  satisfaction with this response and we welcome her to contact us directly
  should she have any additional questions or concerns. We are available Monday
  through Friday 7:00am to 4:00pm PST. 

  
  
  

  Best Regards, 

  
  
  

  Subco Customer Care
  Management

  
  
  

  ###-###-####

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving magazines for Bon Appetit I did not order. I emailed Bon Appetit back in June 2022 without response to this complaint. It appears this magazine continues to arrive and when I called bon appetit they told me I needed to contact Subco. The number provided goes to a Voicemail. I have emailed the provided contact info of Subco which is *********@subco.com without response to my request. I am asking for assistance in stopping a subscription I didn't sign up for in the first place.
  
  Thank you,
  
  *********

  

  Business Response

  Date: 12/08/2022

  Dear Better Business
  Bureau, 
  We are writing this
  response to Complaint Case 18***513, filed by Ms. ********* Ramsey.  We offer our sincere apologies for Ms. ****** for
  any inconvenience or trouble receiving this magazine has caused. We trust she
  will find closure within this response and will be satisfied with the
  resolution. 
  To ensure Ms. ****** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. 
  Our records indicate Ms.
  ****** contacted our office via email on December 3, 2022 and inquired about
  the magazine. Our office responded to the email on December 5, 2022, and
  provided the details of the magazine and why she was receiving the magazine. Should
  Ms. ****** decide she would like to cancel the magazine, she can reply via the
  same email thread with the cancellation request.
  We hope Ms. ****** finds
  satisfaction with this response and I personally welcome her to contact us directly
  should she have any additional questions or concerns. We are available Monday
  through Friday 7:00am to 4:00pm PST. 
  Best Regards, 
  Subco Customer Care
  Management
  ###-###-####

• Initial Complaint

  Date:11/29/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to send magazines to my address and does so listing the name of an addressee that does not live here nor has ever lived here. There have been 3 magazines in the last 4 months.
  
  The latest is Good Housekeeping, addressed to Leslie Harold #*********5

  

  Business Response

  Date: 11/29/2022

  Dear Better Business
  Bureau, 

  
  
  

  We are writing this
  response to Complaint Case #18**5184, filed by Ms. **** ****. We offer our
  sincere apologies for Ms. **** for any inconvenience or trouble
  receiving this magazine has caused. We trust she will find closure within this
  response and will be satisfied with the resolution. 

  
  
  

  To ensure Ms. **** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. 

  
  
  

  Our records indicate Ms.
  **** contacted our office on November 7, 2022 and requested to cancel the magazine.
  Upon receipt of this request, our office cancelled the magazines. Cancellation
  Confirmation #2677093. Ms. **** can
  expect to receive a few more issues as the magazines are labelled a few months
  in advance. We have also placed the mailing address on our internal Do Not Mail
  list, to ensure this does not occur again. 

  
  
  

  We hope Ms. **** finds
  satisfaction with this response and I personally welcome her to contact us
  directly should she have any additional questions or concerns. We are available
  Monday through Friday 7:00am to 4:00pm PST. 

  
  
  

  Best Regards, 

  
  
  

  Subco Customer Care
  Management

  
  
  

  ###-###-####

• Initial Complaint

  Date:11/19/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been receiving two magazines, GQ and Architectural Digest, which I did not order. I contacted the magazines and was told the orders were placed by a third party Subco. I am not interested in receiving these and want them both cancelled.
  
  Thank you

  

  Business Response

  Date: 11/21/2022

  Dear Better Business
  Bureau, 

  
  
  

  We are writing this
  response to Complaint Case #18**9493, filed by Ms. *** *****. We offer our
  sincere apologies for any inconvenience or trouble receiving this magazine has
  caused. We trust she will find closure within this response and will be
  satisfied with the resolution. 

  
  
  

  To ensure Ms. ***** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. 

  
  
  

  Upon receipt of this complaint,
  our office cancelled the magazine effective today. Cancellation Confirmation #
  26***53. Ms. ***** can expect to receive a few more
  issues as the magazines are labelled a few months in advance. We have also
  placed the mailing address on our internal Do Not Mail list, to ensure this
  does not occur again. 

  
  
  

  We hope Ms. ***** finds
  satisfaction with this response and we welcome her to contact us directly
  should she have any additional questions or concerns. We are available Monday
  through Friday 7:00am to 4:00pm PST. 

  
  
  

  Best Regards, 

  
  
  

  Subco Customer Care
  Management

  
  
  

  ###-###-####

• Initial Complaint

  Date:11/14/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a 2 year subscription to better homes and gardens and would never want that magazine and never asked for it. When calling better homes and gardens they told me that I can't cancel because it was placed through a company called subco and they need to cancel it. I don't know if they charged me, or if I owe someone money, but signing someone up for 2 years of a magazine they can't even cancel seems extremely shady, I question the legality of this.

  

  Business Response

  Date: 11/15/2022

  Dear Better Business
  Bureau, 

  
  
  

  We are writing this
  response to Complaint Case #18***390 filed by Mr. **** ***. We offer our
  sincere apologies for Mr. *** for any inconvenience or trouble
  receiving this magazine has caused. We trust he will find closure within this
  response and will be satisfied with the resolution. 

  
  
  

  To ensure Mr. *** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. 

  
  
  

  Our records indicate Mr.
  *** contacted our office via phone on November 14, 2022 and requested to cancel
  the magazine. Upon receipt of this request, our office cancelled the magazine.
  Cancellation Confirmation #2678148. Mr. *** can
  expect to receive a few more issues as the magazines are labelled a few months
  in advance. We have also placed the mailing address on our internal Do Not Mail
  list, to ensure this does not occur again. 

  
  
  

  We hope Mr. *** finds
  satisfaction with this response and we welcome him to contact us directly
  should he have any additional questions or concerns. We are available Monday
  through Friday 7:00am to 4:00pm PST. 

  
  
  

  Best Regards, 

  
  
  

  Subco Customer Care
  Management

  
  
  

  ###-###-####

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been receiving Architectural Digest from Subco for a while now. I did not subscribe for this magazine or any magazine from this company. I do not understand how they received my information to send me this magazine. Please contact this company and let them know, that I am not going to pay for a magazine I did not order.

  

  Business Response

  Date: 11/14/2022

  Dear Better Business
  Bureau, 

  
  
  

  We are writing this
  response to Complaint Case #18****98, filed by Ms. ***** *****. We offer our
  sincere apologies for any inconvenience or trouble receiving this magazine has
  caused. We trust she will find closure within this response and will be
  satisfied with the resolution. 

  
  
  

  To ensure Ms. ***** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. 

  
  
  

  Upon receipt of this complaint,
  our office cancelled the magazine. Cancellation Confirmation# 267****. Ms.
  ***** can expect to receive a few more issues as the magazines are
  labelled a few months in advance. We have also placed the mailing address on
  our internal Do Not Mail list, to ensure this does not occur again. 

  
  
  

  Our
  office also contacted and notified bPerx of Ms. *****’s complaint, they have ensured a full resolution as
  well and have taken the appropriate measures to prevent any promotions to Ms.
  ***** in the future.  

  
  
  

  We hope Ms. ***** finds
  satisfaction with this response and I personally welcome her to contact us
  directly should she have any additional questions or concerns. We are available
  Monday through Friday 7:00am to 4:00pm PST. 

  
  
  

  Best Regards, 

  
  
  

  Subco Customer Care
  Management

  
  
  

  ###-###-####

  Customer Answer

  Date: 11/15/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18****98, and find that this resolution is satisfactory to me.Thank you for your assistance in resolving this issue.