Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from Fashion Magazine thanking me for my subscription however I never subscribed. I sent them an email and they told me it was done by a third party company, subco and to contact them. Their phone number goes to vmail, their emails are unanswered. I did NOT subscribe nor did I give anyone permission to sign me up!
  
  See email below:
  Thank you for your email. I had a look at your subscription account and I see that this was a subscription purchased through a third-party Agency. You will need to contact the agency to cancel this subscription. I see the Agency is SUBCO. You may contact them from their website: ********************** or their contact number: 1 ***********0
  
  Please feel free to contact us if you require any further assistance.
  Have a great day.
  
  Kind regards,
  ********  Fashion Magazine
  Customer Service
  3 ****** *** ******** ** *** *** ** ************************ ******************

  

  Business Response

  Date: 02/13/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case #********, filed by Ms. *** ********.  We offer our sincere apologies for Ms. *** ******** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  As a magazine clearinghouse, Subco does not conduct any sales or solicitation efforts within our business practices. We provide subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients. We do not initiate subscriptions for customers nor does our office handle any subscription billing.
  
  The magazine was being sent as a Promotional Offer from Shopper's Voice, in hopes that they might be enjoyed and maybe want to subscribe. Based on this subscription type, we can confirm there is no billing or charge for this subscription, and they were not set to auto renew.  There was no charge or bill or intent to charge or bill.
  
  Upon receipt of this complaint our office cancelled the magazine.  Confirmation #*******. Ms. *** ********  address information and name have been placed on our internal Do Not Mail list to ensure this does not occur again.
  
  We hope Ms. *** ********  finds satisfaction with this response and welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Management
  
  ************
  
  *********@subco.com

• Initial Complaint

  Date:02/07/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized magazine subscription: I've been receiving magazines from ELLE, even though I never signed up for a subscription. I called ELLE magazine today and complain about it but They told me I have to contact a third-party agency named SUBCO to cancel it. I sent an email and called SUBCO but no response from them. I don't want to get any stress from this magazine scam please stop.

  

  Business Response

  Date: 02/13/2023

  Dear Better Business Bureau,
  

  We are writing this response to Complaint Case *********, filed by Sang Shin.  We offer our sincere apologies for Sang Shin for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  As a magazine clearinghouse, Subco does not conduct any sales or solicitation efforts within our business practices. We provide subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients. We do not initiate subscriptions for customers nor does our office handle any subscription billing.
  

  The magazine was being sent as a Promotional Offer, in hopes that they might be enjoyed and maybe want to subscribe. Based on this subscription type, we can confirm there is no billing or charge for this subscription, and they were not set to auto renew.  There was no charge or bill or intent to charge or bill.
  

  Upon receipt of this complaint our office cancelled the magazine.  Confirmation #*******. Sang Shin's address information and name have been placed on our internal Do Not Mail list to ensure this does not occur again.
  

  We hope Sang Shin finds satisfaction with this response and welcome them to contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  

  Best Regards,
  

  Subco Management
  
  ************
  
  [email protected] 

• Initial Complaint

  Date:02/07/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received an email (Jan 31 2023) indicating I had just subscribed to FASHION magazine... To which I did not... Directly or indirectly.
  Account Number: *********
  Product Description: FSM-7-DIGITAL-$10.00 + tax (0% remit)
  
  I contacted FASHION magazine to cancel this subscription and my account as I don't wish to receive any of their publications and they provided the following response with directions to contact Subco for the cancellation....
  
  Good day,
  
  Thank you for your email. I had a look at your subscription account and I see that this was a subscription purchased through a third-party Agency. You will need to contact the agency to cancel this subscription. I see the Agency is SUBCO. You may contact them from their website: ********************** or their contact number: 1 ************  Please feel free to contact us if you require any further assistance.
  Have a great day.
  
  Kind regards,
  ******** 
  Fashion Magazine
  Customer Service
  * ****** *** ******** ** *** 3G2
  E: ****@fashionmagazine.com
  Tel:1-************ *....On that day or weeks leading up to the 31st of january, I had never signed up for anything via a third party either.
  
  Your assistance in getting the matter resolved promptly would be greatly appreciated. Please have SUBCO cancel the subscription, refund any charges to said account so I don't have anything owing and delete my account.

  

  Business Response

  Date: 02/07/2023

  Dear Better Business Bureau,

  
  

  We are writing this response to Complaint Case #********, filed by Ms. ******** ***********.  We offer our sincere apologies for Ms. *********** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.

  
  

  The magazine was being sent as a Promotional Offer from ShoppersVoice, in hopes that they might be enjoyed and maybe want to subscribe. Based on this subscription type, we can confirm there is no billing or charge for this subscription, and they were not set to auto renew.  There was no charge or bill or intent to charge or bill.

  
  

  Upon receipt of this complaint our office cancelled the magazine.  Confirmation #*******. Ms. *********** address information and name have been placed on our internal Do Not Mail list to ensure this does not occur again.

  
  

  We hope Ms. *********** finds satisfaction with this response and welcome her to contact us directly should she have any additional questions or concerns. 

  
  

  We are available Monday through Friday 7:00am to 4:00pm PST.

  
  

  Best Regards,

  
  

  Subco Management
  
  *********@subco.com
  
  ************

  Customer Answer

  Date: 02/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:02/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I NEVER ORDERED A PRESCRIPTION FROM HERE!!! THIS WAS SUPPOSED TO BE A FREE GIFT FROM SHOPPERS DRUG MART!!! i RECIEVED THIS IN MY EMAIL!! CANCEL THIS!!!!

  

  Business Response

  Date: 02/07/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case #********, filed by Ms. ***** ******.  We offer our sincere apologies for Ms. ***** ****** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  The magazine was being sent as a Promotional Offer, in hopes that they might be enjoyed and maybe want to subscribe. Based on this subscription type, we can confirm there is no billing or charge for this subscription, and they were not set to auto renew.  There was no charge or bill or intent to charge or bill.
  
  Upon receipt of this complaint our office cancelled the magazine.  Confirmation #*******. Ms. ***** ****** address information, email and name have been placed on our internal Do Not Mail list to ensure this does not occur again.
  
  We hope Ms. ***** ****** finds satisfaction with this response and welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Management
  
  ************
  
  *********@subco.com

• Initial Complaint

  Date:01/23/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received 2 Men's Health magazines to my parents' address.
  I did not order a subscription via SubCo, or any party, for Men's Health.
  The order date according to service.menshealth.com was Nov. 18, 2022. The order total is listed as $10.
  I cancelled or suspended the subscription via service.menshealth.com.
  
  SubCo declares this order is a fully paid subscription, that I will not be billed, and has cancelled the order.
  
  This business practice is not acceptable. They are not a better business.

  

  Business Response

  Date: 01/24/2023

  Dear Better Business Bureau, 
  
  We are writing this response to Complaint Case ********, filed by ***** ****. We offer our sincere apologies for  Mr. ***** **** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution. 
  
  To ensure Mr. ***** **** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated. 
  
  Our records indicate Mr. ***** **** contacted our office via phone call on January 23, 2023 and requested to cancel the magazine. Upon receipt of this request, our office cancelled the magazines. There was no charge or bill for the magazine, as these were being sent as a promotion. Cancellation Confirmation #*******. Mr. ***** **** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again. 
  
  We hope Mr. ***** **** finds satisfaction with this response and personally welcome him to contact us directly should she have any additional questions or concerns. We are available Monday through Friday 7:00am to 4:00pm PST. 
  
  Best Regards, 
  
  Subco Customer Care Management

• Initial Complaint

  Date:01/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint follows the template of all other complaints against this company and their other company at the same street address (*********, LLC).
  
  On 14 Jan 2023, I received three magazines where I had not entered any subscription (two for 'Runners World', one for 'Men's Fitness'). I ran into resistance with the magazine publisher about cancelling the subscriptions (as I hadn't subscribed) and even contacted the senior executives of the publisher before being told that the subscriptions were placed without my consent by this company (*********, LLC).
  
  And while I was actively dealing with the subscriptions inappropriately ordered by "*********" without my consent, the publisher also told me that SUBCO (with same street address) had entered a subscription for a different magazine in my name, 'ELLE'. No copies of that unauthorized subscription had been sent as of yet but that's the reason for this separate complaint against SUBCO.
  
  I did not ask for SUBCO, *********, or any of their other operating names to subscribe to magazines on my behalf. I did not give my information to SUBCO. And as I have no relationship with SUBCO, I did not authorize that company to share my information with any other entity.
  
  SUBCO should be required to discontinue using my information (without my consent). SUBCO should be required to cancel subscriptions I did not authorize and remove my details from their database.
  
  Separately, please note that SUBCO and *********, LLC only seem to cram subscriptions for a single publisher.

  

  Business Response

  Date: 01/19/2023

  Hello, first off we would like to apologize for the inconvenience receiving the magazine has caused. There was no charge or bill for the magazine. Our team has cancelled the magazine added your information to our internal Do No Mail List to prevent future magazines from being processed through our clearing house. A few more issues will arrive as they are labeled in advance. We have suppressed your information going forward. If you have further questions or concerns, please contact our team. Our team can be reached via phone at 1************* or via email at *********@subco.com. We are available Monday-Friday from 7 am-4 pm Pacific Standard Time. Sincerely, Customer Care Management

  Customer Answer

  Date: 01/19/2023

   I am rejecting this response because: the organization makes no attempt to explain why they feel justified in using the personal information of consumers to repeatedly cram unwanted magazine subscriptions.
  
  
  
  

• Initial Complaint

  Date:01/18/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Vogue magazine in the mail that I did not request. I sent an email to Vogue and they said that SUBCO took it upon themselves to send me the magazine. I do not want that magazine or any magazines sent to my home. Please cancel this subscription immediately!

  

  Business Response

  Date: 01/19/2023

  Hello, first off we would like to apologize for the inconvenience receiving the magazine has caused. There was no charge or bill for the magazine. Our team has cancelled the magazine added your information to our internal Do No Mail List to prevent future magazines from being processed through our clearing house. A few more issues will arrive as they are labeled in advance.If you have further questions or concerns, please contact our team. Our team can be reached via phone at 1-************ or via email at *********@subco.com. We are available Monday-Friday from 7 am-4 pm Pacific Standard Time. Sincerely, Customer Care Management

• Initial Complaint

  Date:01/05/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receiving Esquire magazines that I did not order. Just remove it.

  

  Business Response

  Date: 01/12/2023

  Dear Better Business
  Bureau, 

  
  
  

  We are writing this
  response to Complaint Case ******** filed by Mr. *******
  ******. We offer our sincere
  apologies for Mr. ****** for any inconvenience or trouble
  receiving this magazine has caused. We trust he will find closure within this
  response and will be satisfied with the resolution. 

  
  
  

  To ensure Mr. ****** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. Our records show that the magazine was being sent through
  the e-Commerce site ******** ******

  
  
  

  Upon receipt of this complaint,
  our office cancelled the magazine effective today January 12, 2023. Mr. ****** can expect to receive a few more
  issues as the magazines are labelled a few months in advance, he is welcome to
  enjoy these issues and under no obligation to return them. We have also placed the
  mailing address on our internal Do Not Mail list, which is maintained in
  perpetuity to ensure this does not occur again. 

  
  
  

  Our
  office also contacted and notified RewardBee of Mr.
  ******’s complaint, they have ensured a full resolution as
  well and have taken the appropriate measures to prevent any promotions to Mr. ****** in the future.  

  
  
  

  We hope Mr. ****** finds
  satisfaction with this response and we welcome him to contact us directly
  should he have any additional questions or concerns. We are available Monday
  through Friday 7:00am to 4:00pm PST. 

  
  
  

  Best Regards, 

  
  
  

  Subco Customer Care
  Management

  
  
  

  ************ * ****

• Initial Complaint

  Date:01/02/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The week of DEC 26, 2022 I received an Esquire magazine in the mail that I did not order. I called Esquire to cancel the subscription but customer svc said that they cannot cancel it as it was ordered by and agency called Subco. The phone number they gave me for Subco, ************, went to a recording saying to call #611. I am not calling that number as it maybe a scam. How do I stop this subscription? To date there are no fraudulent charges on my credit card.

  

  Business Response

  Date: 01/03/2023

  Dear Better Business
  Bureau, 

  
  
  

  We are writing this
  response to Complaint Case #******** filed by Mr. ******* ********. We offer
  our sincere apologies for any inconvenience or trouble receiving this magazine
  has caused. We trust he will find closure within this response and will be
  satisfied with the resolution. 

  
  
  

  To ensure Mr. ******** is
  well informed, Subco is a magazine clearinghouse that fulfills and processes
  magazine subscriptions to publishers on behalf of 3rd party agencies. With that
  being said, Subco does not sell or solicit the sales of magazines or any other
  types of products. Therefore, our office does not handle or process any type of
  billing or payment processing. Publishers will direct customers to contact our
  office as we are responsible for cancellations, changes of address and
  assisting in identifying to the subscriber who the 3rd party is and where their
  order originated. Our records show the magazine was being sent from Cigars
  International.

  
  
  

  Upon receipt of this complaint,
  our office cancelled the magazine. Cancellation Confirmation #*******. Mr. ******** can expect to receive a few more
  issues as the magazines are labelled a few months in advance. We have also
  placed the mailing address on our internal Do Not Mail list, to ensure this
  does not occur again. 

  
  
  

  We hope Mr. ******** finds
  satisfaction with this response and we welcome him to contact us directly
  should he have any additional questions or concerns. We are available Monday
  through Friday 7:00am to 4:00pm PST. 

  
  
  

  Best Regards, 

  
  
  

  Subco Customer Care
  Management

  
  
  

  ************ x ****

• Initial Complaint

  Date:01/02/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving essence magazines that I didn't order. I called essence magazine and was told to call SUBCO They said that the order was placed through a third party company. I have never heard of SUBCO or used their website. I need the magazines to stop being sent to my address as it is a waste of paper. the number I received doesn't give me a live person and I need this resolved ASAP!

  

  Business Response

  Date: 01/03/2023

  Dear Better Business Bureau,

  
  
  

  We are writing this letter in response to
  complaint #******** filed by Ms. ******** ********. We extend our sincere
  apologies for any inconvenience or concern this magazine has caused. 
  
  
  
  As a magazine clearinghouse, Subco provides subscription processing to magazine
  publishers nationwide and offer Subscription Support to magazine recipients
  such as Ms. ********. Subco does not conduct any sales or solicitation efforts
  within our business practices. We do not initiate subscriptions for customers
  nor does our office handle any subscription billing.

  
  
  

  Our fulfillment records show Essence magazine was
  a Paid Special Offer Subscriptions submitted to Subco by an independent sales
  agency Magazine Readers Group located in Plantation Florida.  If Ms.
  ******** would like to obtain further details on the Special Offer
  subscriptions or qualifications, their Customer Service team is available by
  phone at *************

  
  
  

  Upon receipt of this complaint our office has cancelled
  the magazine. Cancellation Confirmation #*******. Due to publishers
  pre-labeling issues in advance Ms. ******** can expect a few more issues before
  delivery discontinues. 

  
  
  

  Subco has placed Ms. ********’s address
  information on our internal Do Not Process list – this list is maintained in
  perpetuity.

  
  
  

  Should Ms. ******** have any additional
  questions, we welcome her to contact us directly. We are available Monday thru
  Friday from 7:00am to 4:00pm PST.

  
  
  

  Best Regards,

  
  
  

  Customer Care Manager

  
  
  

  ************ * ****

  
  
  

  *********@subco.com