Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving the magazine Men's Health which I did not order. I contacted the magazine directly to cancel and get a refund for the remaining balance in March 2023. They told me they could put a hold on it but not cancel it. They said it was issued by a third party called Subco and I would have to contact them. I have tried calling Subco's phone number at 1-************ several times. It either keeps ringing with no answer or I get an automated system that eventually hangs on me everytime. So, I tried emailing them at *********@subco.com, and was told I would get a response in 24 to 48 hours. I have not heard anything back. I have checked BBB and saw other people have had this exact same problem. The account number is ********** off the magazine address label. I don't know when this transaction took place, I am unable to pinpoint it in the credit card bills by name or dollar amount. But, the online account shows $10.00 was paid on 11-7-22. Thank you for your help.

  

  Business Response

  Date: 03/23/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ****** ********. We offer our sincere apologies for Mr. ******** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. ******** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  MEN'S HEALTH magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. Our records show these were included in a qualifying purchase with Thompson Cigar. We received an email from Mr. ******** on 3/20/23 requesting information and cancellation of the magazine.Upon receipt of this request, our office cancelled the magazines. effective 3/22/23. Cancellation Confirmation #*******. Mr. ******** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Mr. ******** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  
  *********@subco.com

• Initial Complaint

  Date:03/21/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began receiving issues of Southern Living(SL) magazine, which I did not order. Upon contacting SL publications, I was told that they could not cancel the subscription because it had been made through a 3rd party. I would need to contact Subco at ************ to cancel. After repeatedly trying this number, all it came down to was a recording which said to call back at another time. I do not want to be billed for this subscription nor do I want
  it auto-renewed in the future. I simply want to stop receiving a magazine which I did not order.

  

  Business Response

  Date: 03/23/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ******* ****. We offer our sincere apologies for Ms. **** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms. **** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  SOUTHERN LIVING magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  
  Upon receipt of this request, our office cancelled the magazines. Cancellation Confirmation #*******. Ms. **** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Ms. **** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  ************
  *********@subco.com

  Customer Answer

  Date: 03/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you, BBB, for your help in resolving this so quickly and satisfactorily!

  
  

  
  

• Initial Complaint

  Date:03/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 2 copies of Women's Health Magazine on March 20,2023 in the email. I have never subscribed to any magazine. When I contacted Women's Heath, they gave me Subco's number so I can cancel the subscription. Women's Health could not cancel my subscription but was able to suspend the subscription. I have tried to call them 5 times and all I get is a "We are closed, call back later" message. I do not know how they got my information. The acct # for the Women's Heath is **********. Please help me with the cancelation. I want Subco to discontinue using my personal information and to place me on there do not mail list.

  

  Business Response

  Date: 03/23/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ****** ****** . We offer our sincere apologies for Mr. ****** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. ****** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  WOMEN'S HEALTH magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  
  Upon receipt of this request, our office cancelled the magazines. Cancellation Confirmation #*******. Mr. ****** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Mr. ****** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  ************
  *********@subco.com

• Initial Complaint

  Date:03/16/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started to receive a subscription to esquire magazine at the beginning of March 2023. I did not sign up for this subscription nor do I want to spend money on this subscription. After calling esquire magazine directly, they gave me SUBCO's number. I have attempted to contact them on numerous occasions, but they could "conveniently" not take my call. I want this subscription stopped immediately. How is this legal to obligate innocent consumers into spending time and money rectifying a problem they have nothing to do with? Please help me resolve this mistake.
  Esquire # **********  Thank you,
  Mr. ******

  

  Business Response

  Date: 03/22/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by **** ******. We offer our sincere apologies for Mr. **** ****** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. ****** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  ESQUIRE magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required. Upon receipt of this request, our office cancelled the magazines. Cancellation Confirmation #*******. Mr. ****** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Mr. ****** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  
  ***** **** ****
  
  *********@subco.com

• Initial Complaint

  Date:03/08/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm getting Esquire magazine but I didn't order it. I tried calling you but no answer phone just keeps ringing and ringing. I want subscription to stop and do not want to pay for something I didn't order.

  

  Business Response

  Date: 03/10/2023

  Dear Better Business Bureau,
  

  We are writing this response to Complaint Case ********, filed by ******* ********. We offer our sincere apologies for Mr. ******* ******** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  

  To ensure Mr. ******* ******** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated. Our records show this was included in a purchase made with Cigars International. There was no charge or billing, nor was any billing information obtained. 

  Upon receipt of this request, our office cancelled the magazines. Cancellation Confirmation #*******. Mr. ******* ******** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.

  We hope Mr. ******* ******** finds satisfaction with this response and personally welcome him to contact us directly should she have any additional questions or concerns.

  We are available Monday through Friday 7:00am to 4:00pm PST.
  

  Best Regards,
  

  Subco Customer Care Management

  800-***-****

  *********@subco.com

• Initial Complaint

  Date:03/08/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a ******** ****** magazine in the mail. I have never subscribed to any magazines. When I contacted ******** they said they were unable to assist me in cancelling the account and gave me information for a company called Subco that I had never heard of before. I tried reaching out to Subco several times. I have had no response to my initial email sent on March 4th, it is now March 8th, and when I try calling, I receive an automated message stating that my call cannot be taken at that time and I am disconnected. I do not know how Subco got my information, but I immediately want the ******** and any other magazine subscriptions Subco may have signed me up for cancelled. I did not authorize any subscriptions or the use of my personal information. I do not want to be charged for a subscription I did not authorize and am concerned about having this potentially affect my credit. I want Subco to discontinue using my personal information immediately and put me on a do not mail list. I would like someone from customer service to reach out to me immediately and assist with resolving this issue promptly.

  

  Business Response

  Date: 03/10/2023

  Dear Better Business Bureau,
  

  We are writing this response to Complaint Case ********, filed by ****** *****. We offer our sincere apologies for Ms. ****** ***** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  

  To ensure Ms. ***** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.Our records show this was an offer from PinchME. 

  Our records indicate Ms. ***** contacted our office via email on March 4, 2023 and requested to cancel the magazine. Upon receipt of this request, our office cancelled the magazines. Cancellation Confirmation #*******. Ms. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  

  We hope Ms. ***** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.

  We are available Monday through Friday 7:00am to 4:00pm PST.
  

  Best Regards,
  

  Subco Customer Care Management

  8***********

  [email protected] 

  Customer Answer

  Date: 03/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/07/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started receiving Esquire Magazine. Did not order this. When attempted to cancel at service.esquire.com, a message indicated I can not cancel because this subscription was made on my behalf by a company called
  Subco. When I called the phone number given for "Subco" I get a recording that says "We are closed, call back Later". I feel that someone is stealing from us. I was able to suspend the subscription but can not cancel.
  Subscription is for:
  Acct Number 2*********
  Order Date: 12/13/2022
  Invoice number 2************
  
  Please help us to cancel this subscription that we do not use or want.

  

  Business Response

  Date: 03/07/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case #********, filed by Mr. R** ******. We offer our sincere apologies for Mr. ****** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  As a magazine clearinghouse, Subco does not conduct any sales or solicitation efforts within our business practices. We provide subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients such as yourself. We do not initiate subscriptions for customers nor does our office handle any subscription billing.
  
  ESQUIRE magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. This was included in a qualifying purchase made with Thompson Cigar. Based on this subscription type, we can confirm there is no billing or charge for this subscription, and they were not set to auto renew. There was no charge or billing information obtained. 
  

  Upon receipt of this complaint our office cancelled the magazine. Confirmation #******** Mr. G******* address information and name have been placed on our internal Do Not Mail list to ensure this does not occur again.
  
  We hope Mr. Gibson finds satisfaction with this response and welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  

  S**** **********
  
  c******************
  
  8***********

  Customer Answer

  Date: 03/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I went out to the "Esquire" site and it appears the subscription was removed.  Previous to that there was an invoice # listed with a charge of $10.00 and the Subscription WAS on auto renew.  So, although some of the info in the response is not true, it appears that they Did remove the subscription and the Auto Renew.

  Many thanks the the BBB!  Nice Service and Greatly appreciated.  Consider this resolved.

  
  

  R** ******
  "

• Initial Complaint

  Date:02/28/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  US Weekly magazine started arriving at my PO Box in Jan 2023. I did not order this magazine. When I attempted to learn why I was receiving a magazine I had no interest in, I was referred by the magazine's customer service to contact SUBCO. Even after I verified my name and current mailing address, account # on mailing label, SUBCO customer service agent, "******" kept trying to get me to list off my previous addresses. He said he could cancel that magazine, but would not until I listed my previous mailing addresses. I did not want to share personal identity information with a company that I have no relationship with. I believe this was an attempt to phish info about my identity. I ended the call. Not sure if I will receive any more issues. I will definitely dispute any charges that may occur. Photo attached of mailing label.

  

  Business Response

  Date: 03/02/2023

  Dear Better Business Bureau,
  

  We are writing this response to Complaint Case #********* filed by Ms. ***** *****. We offer our sincere apologies for Ms. ***** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  

  The magazines were being sent as a Paid Special Offer subscription and was entered to Subco for processing by the independent sales agency named US Periodicals. They have sent these magazine(s) hoping they would be enjoyed and maybe subscribe to the magazine after their promotional terms. Based on this subscription type, we can confirm there’s no billing for this subscription and it will not automatically renew.

  Upon receipt of this complaint our office cancelled the magazine. Confirmation #******** Ms. *****'s address information and name have been placed on our internal Do Not Mail list to ensure this does not occur again.
  

  We hope Ms. ***** finds satisfaction with this response and welcome her to contact us directly should she have any additional questions or concerns.

  We are available Monday through Friday 7:00am to 4:00pm PST.

  Best Regards,
  

  Subco Management
  
  8***********

• Initial Complaint

  Date:02/13/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I out of the blue started receiving a Men's Health magazine subscription. As I do not identify as male I found this odd and offensive. After researching and trying to cancel the subscription via the Men's Health website, I was able to find out the subscription was initiated by SUBCO. I have zero recollection of "opting in" as they say on their website. I have tried to call, email, and FaceBook message SUBCO for cancelation as instructed on their website. When I call, I receive an "office is closed" message even during normal business hours as indicated on the SUBCO website. I have yet to receive an answer from the digital communication attempts. This is a giant, sneaky scam.

  

  Business Response

  Date: 02/15/2023

  Dear Better Business Bureau,
  

  We are writing this response to Complaint Case #********* filed by Ms. ***** *********.  We offer our sincere apologies for Ms. ***** ********* for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  

  As a magazine clearinghouse, Subco does not conduct any sales or solicitation efforts within our business practices. We provide subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients such as yourself. We do not initiate subscriptions for customers nor does our office handle any subscription billing.

  The magazine was being sent as a Promotional Offer, in hopes that they might be enjoyed and maybe want to subscribe. Based on this subscription type, we can confirm there is no billing or charge for this subscription, and they were not set to auto renew.  There was no charge or bill or intent to charge or bill.
  

  Upon receipt of this complaint our office cancelled the magazine.  Confirmation #*******. Ms. ***** ********* address information and name have been placed on our internal Do Not Mail list to ensure this does not occur again.
  

  We hope Ms. ***** ********* finds satisfaction with this response and welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  

  Best Regards,
  

  Subco Management
  
  ************
  
  *******************

• Initial Complaint

  Date:02/08/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an HGTV magazine today, February 8, 2023, which I never ordered. It is addressed to someone I don't know with my address. I called customer service at HGTV and found out that SUBCO placed this order. I want SUBCO to stop using my address and cancel this HGTV subscription. This is very concerning for all consumers. This practice can ruin someone's credit for unpaid magazine subscriptions if they choose not to take action to resolve the issue. BBB please help.

  

  Business Response

  Date: 02/13/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case #********, filed by Ms.**** C.  We offer our sincere apologies for Ms.**** C for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  As a magazine clearinghouse, Subco does not conduct any sales or solicitation efforts within our business practices. We provide subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients. We do not initiate subscriptions for customers nor does our office handle any subscription billing.
  
  We can assure you we have added the recipient's name to our internal Do Not Mail list to prevent any further orders from being processed. Unfortunately, there was a keystroke error at the time of order entry which created the order.
  
  Upon receipt of this complaint our office cancelled the magazine.  Confirmation #*******. Ms.**** C's address information and name have been placed on our internal Do Not Mail list to ensure this does not occur again.
  
  We hope Ms.**** C finds satisfaction with this response and welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Management
  
  ************
  
  *********@subco.com

  Customer Answer

  Date: 02/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your swift action regarding this matter.