Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a refund fr. Subco since 2/13/23 for 2 magazine subscriptions. They've sent a few email responses but I've heard nothing from them since an automated response on March 11, 2023. My sister went missing in Oct of '22. She was receiving Good Housekeeping and Woman's Day. Some unknown person renewed her subscription to these 2 magazines. I paid the bill under my name b/c I didn't want my sister to get a bad credit rating. I sent a request to Subco to cancel the magazines and refund my payment of $37.94. The magazines were cancelled but I have not received a refund of my money. Can you please help? I have been under an enormous amount of stress dealing with my missing sister and don't need any more stress in my life. What can you do to help?
  
  Thank you!

  

  Business Response

  Date: 03/30/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***** *****. We offer our sincere apologies for Ms. ***** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms. ***** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.

  We received an email request from Ms. ***** on 2/13/23, asking for GOOD HOUSEKEEPING and WOMAN'S DAY to be cancelled on behalf of Kathleen *****. Upon receipt of this request, our office has contacted the publisher directly and they have confirmed Subco is not processing an order for GOOD HOUSEKEEPING or WOMAN'S DAY addressed to Kathleen *****. 

  They have advised Ms. ***** contact the publisher directly in regards to this matter. Both GOOD HOUSEKEEPING and WOMAN'S DAY can be reached at:

  1-800-234-2960
  
  We hope Ms. ***** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  ************
  *********@subco.com

  Customer Answer

  Date: 04/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  I did call Hearst Publications regarding the subscriptions and this time they did say they would credit my sister's credit card with the cost of the two subscriptions.  

  
  

  However, I would like to know why it took 1 1/2 months, contact with numerous Subco agents, many emails and intervention by the BBB before this was addressed.

• Initial Complaint

  Date:03/28/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I suddenly began receiving unwanted Vogue magazines. I never requested this magazine and have not subscribed to any magazine in 20 or more years. I reached out to Vogue as I was concerned of fraud on one of my accounts and was told the subscription came from SUBCO. I have never heard of SUBCO until today and certainly never requested any magazines or other dealings from them. Upon looking at the BBB website, it appears you have at least 39 pages of complaints against this company. While they claim they send magazines in the "hope" the recipient will want to purchase the magazine, what they are doing causes emotional distress not knowing (1) who the magazines are coming from (as there is no communication advising you will be receiving magazines, why you are receiving them, and who is sending them),(2) how someone obtained your information,(3) being unable to cancel the subscription through the magazine company (ie: Vogue), and (4) trying to determine if fraud has occurred on your account. The BBB's mission statement includes "Setting standards for marketplace trust," "Calling out and addressing substandard marketplace behavior," and "Creating a community of trustworthy businesses and charities." With 39 pages of complaints, it is clear that SUBCO has violated marketplace trust and is not a trustworthy business. Action should be taken against SUBCO and they should no longer be able to continue their deceptive practices of sending unwanted magazines or any other items to consumers.

  

  Business Response

  Date: 03/30/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***** *******. We offer our sincere apologies for Ms. ******* for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms. ******* is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  

  VOGUE magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. Ms. ******* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Ms. ******* finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  ************
  *********@subco.com

• Initial Complaint

  Date:03/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not order Women's Health magazine.
  
  I tried to contact Women's Health out of concern for identity theft and to make sure I wasn't being billed, but they refused to cancel or remove my information by phone and said that the subscription was paid for by SubCo. They would not cancel the subscription and said I would have to contact them. I have been trying to contact SubCo, but the phone is still ringing with no answer. I fail to understand why I cannot cancel directly, as this is taking an incredibly unexpected amount of time.
  
  I have done my best to remove my info by logging in, but it is likely that my info was provided without my permission.
  
  I would like all of my personal information removed from the records of and any and all third parties they received the information from. If they have records of my authorization, I was not aware of authorizing and need it all revoked.
  
  The account number is **********.
  
  The order number from the site was *************, dated 2/24/2023.
  
  Please help. I don't want to be part of this scam. This has been humiliating.

  

  Business Response

  Date: 03/30/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *** *********. We offer our sincere apologies for Mr. ********* for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. ********* is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  WOMEN'S HEALTH magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. Mr. ********* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Mr. ********* finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  ************
  *********@subco.com

• Initial Complaint

  Date:03/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started to get issues of Harper's Bazaar magazine that I never ordered. I contacted Harpers and they told me to contact a third party - Subco - when I contacted them, the phone kept ringing and ringing. I never signed up for this, I don't know how they got my information - I have not had the printed last name in over two years, so I am not sure what is happening. I would like to have this canceled and any information they have of mine, removed from the system. Account number on magazine is #*************/6.

  

  Business Response

  Date: 03/27/2023

  Dear Better Business Bureau, 
  

  We are writing this response to Complaint Case #******** filed by Ms. **********. We offer our sincere apologies for Ms. ********** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution. 
  

  To ensure Ms. ********** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated. 

  HARPER'S BAZAAR magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. There was no charge or billing, nor was any billing information obtained. 

  Upon receipt of this complaint, our office cancelled the magazine, Confirmation #*******. Ms. ********** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again. 
  

  Our office also contacted and notified bPerx of Ms. **********’s complaint, they have ensured a full resolution as well and have taken the appropriate measures to prevent any promotions to Ms. ********** in the future.  
  

  We hope Ms. ********** finds satisfaction with this response and we welcome her to contact us directly should she have any additional questions or concerns.

  We are available Monday through Friday 7:00am to 4:00pm PST. 
  

  Best Regards, 
  

  Subco Customer Care Management

  ************

  *********@subco.com

• Initial Complaint

  Date:03/26/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received magazines that I NEVER PAID FOR when trying to resolve the issue it says contact SUBCO
  well no answer and I want to know how to cancel .I did try to cancel but it will not allow you too

  

  Business Response

  Date: 03/27/2023

  Dear Better Business Bureau, 
  
  We are writing this response to Complaint Case #******** filed by W ******. We offer our sincere apologies for W ****** for any inconvenience or trouble receiving this magazine has caused.

  Unfortunately, we were unable to locate the subscription in question using the address provided. It appears to be an apartment complex and there was no APT # included in this complaint, nor was there a complete name or valid email provided. 

  Without this information, we are unable to locate the subscription to ensure it is cancelled. We recommend W ****** reach out to our offices with the requested information to ensure the subscription is cancelled. 
  
  It is common for subscriptions in our records to be linked to older addresses even if the magazine is being delivered to the current address.
  
  
  If you have lived at another address in the past 5-10 years, whether you were receiving the magazine there or not, please provide also the previous address so we may review further.
  
  Once the above information is received, we may assist W ****** in the cancellation of their magazine. 

  For any additional questions please do not hesitate to contact us directly. We are available Monday thru Friday from 7:00 am to 4:00 pm Pacific Standard Time.
  
  Best Regards,
  
  Subco Management
  
  ************
  
  *********@subco.com

• Initial Complaint

  Date:03/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been enrolled unknowingly into two magazine subscriptions the first in November 2022 to Men’s Health , and then on 3/10/23 to Women’s health magazine. I did not sign up for these subscriptions, and when I contacted the magazine it said only SUBCO can cancel them. I want the subscriptions canceled immediately and my name removed from any mailing lists.

  

  Business Response

  Date: 03/27/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case #********, filed by ******* *******. We offer our sincere apologies for Mr. ******* for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. ******* is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated. Our records show this was included in a purchase made with Cigars International. There was no charge or billing, nor was any billing information obtained. 
  
  Upon receipt of this request, our office cancelled the magazines. Cancellation Confirmation #2773023. Mr. ******* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Mr. ******* finds satisfaction with this response and personally welcome him to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  
  ************
  
  *********@subco.com

  Customer Answer

  Date: 03/31/2023

   I am rejecting this response because:
  
  
  As of today 3/31/23 the subscriptions to men’s health, and women’s health have not been cancelled although SUBCO says they were on 3/28/23.  

  

  Business Response

  Date: 04/04/2023

  Dear Better Business Bureau,

  We have communicated with Mr. ******* via email regarding this issue. Ticket #*******. We have explained to Mr. ********, we are a 3rd party agency, thus it takes up to 2 weeks for the publisher to update their records.

  We responded to Mr. *******'s email on 3/31/23 asking him to allow the publisher an additional 2 weeks to update their systems. A confirmation # of *******  was provided to Mr. ******* to ensure his subscriptions were cancelled. As stated in our previous reply, there was no charge or billing, nor was any billing information obtained. 
  
  These magazines were included in qualifying purchases made with Cigars International. We have added Mr. ******* to our internal Do Not Mail List on 3/27/23 to prevent our clearing house from fulfilling any new orders. 

  We advise Mr. ******* to reach back out to us, if he does not see a change in status with the publisher by 4/14/23. 
  
  Best Regards,
  
  Subco Customer Care

• Initial Complaint

  Date:03/24/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This week I received a magazine, that had been subscribed for me. With out my knowledge or consent. I contacted Esquire magazine today. Told them subscription was fraud and stop it. They gave me contact information for Subco. I am concerned that it is attempt to phish for my financial information. Possible that finance hacked somewhere by them. Since this seems very wrong and disturbing. I do not want to contact them directly. As I do not want to trust them, with any more of my personal information.
  Again I did NOT order this subscription.

  

  Business Response

  Date: 03/27/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by **** ********. We offer our sincere apologies for Mr. ******** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. ******** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated. Our records show this was an offer from Swiss Colony. There was no charge or billing, nor was any billing information obtained. 
  
  Upon receipt of this request, our office cancelled the magazines. Cancellation Confirmation #*******. Mr. ******** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Mr. ******** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management

• Initial Complaint

  Date:03/23/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving Food magazine although I never ordered it. I tried to cancel and was told my "subscription" was ordered through subco and it would have to be canceled through them. The phone number given on their website is never answered. How can I cancel this unwanted and unordered subscription? This seems like predatory business practices.

  

  Business Response

  Date: 03/27/2023

  Dear Better Business Bureau,
  
  We are writing this letter in response to complaint #******** filed by Ms. *** ****. We extend our sincere apologies for any inconvenience or concern this magazine has caused. 
  
  As a magazine clearinghouse, Subco provides subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients such as Ms. ****. Subco does not conduct any sales or solicitation efforts within our business practices. We do not initiate subscriptions for customers nor does our office ****le any subscription billing.
  
  Our fulfillment records show FOOD NETWORK magazine was a Paid Special Offer Subscriptions submitted to Subco by an independent sales agency Millennium Marketing dba of Subscription Ink located in Shawnee, Kansas.  They have sent you these magazine(s) hoping you would enjoy them and maybe subscribe to them after their promotional terms. Based on this subscription type, we can confirm there’s no billing for this subscription and it will not automatically renew.If Ms.**** would like to obtain further details on the Special Offer subscriptions or qualifications, their Customer Service team is available by phone at ***** ********* 
  
  Upon receipt of this complaint our office has cancelled the magazine. Cancellation Confirmation #*******. Due to publishers pre-labeling issues in advance Ms. **** can expect a few more issues before delivery discontinues. 
  
  Subco has placed Ms. ****’s address information on our internal Do Not Process list – this list is maintained in perpetuity.
  
  Should Ms. **** have any additional questions, we welcome her to contact us directly. We are available Monday thru Friday from 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Management

• Initial Complaint

  Date:03/23/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving issues of Women's Health to my home, addressed to someone who doesn't even live here (account WHL **********). Suspecting a "magazine clearinghouse" scam, I attempted to cancel this new subscription through the Women's Health website, but as suspected, their website told me I'd have to contact this shady Subco company for cancellation -- I can only suspend deliveries through the Women's Health website. Unfortunately Subco doesn't answer their phones, even during the business hours THEY state, and it's impossible to get through to them without giving them more personal information. I find the subscription of Women's Health not only intrusive upon my private home, but highly offensive (the subject matter is against my personal religion) AND extremely problematic for the person whose credit will be ruined by this in the future...who doesn't even live here!

  

  Business Response

  Date: 03/27/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case #********, filed by * *.  We offer our sincere apologies for * *, for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  As a magazine clearinghouse, Subco does not conduct any sales or solicitation efforts within our business practices. We provide subscription processing to magazine publishers nationwide and offer Subscription Support to magazine recipients. We do not initiate subscriptions for customers nor does our office handle any subscription billing.
  
  We can assure you we have added the recipient's name to our internal Do Not Mail list to prevent any further orders from being processed. Unfortunately, there was a keystroke error at the time of order entry which created the order.
  
  Upon receipt of this complaint our office cancelled the magazine.  Confirmation #*******. * *'s address information and name have been placed on our internal Do Not Mail list to ensure this does not occur again.
  
  We hope * * finds satisfaction with this response and welcome them to contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Management
  
  ************

  *********@subco.com

• Initial Complaint

  Date:03/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint involves a magazine subscription that I did not order. The magazine is Golf Magazine and according to Golf Magazine customer service, the clearing house that is sending the magazine to me is Subco. I started receiving this subscription around June 2022 and was puzzled as to why I was getting it. I thought it might have been a gift from someone I know. But I have just it received a renewal notice so I doubt very much that it is a gift. According to information on the Subco web site they are located at *** * ********* **** *** **** ******* ** *******503. I have tried to contact Subco at 1-************ where I get a message to ask for a representative who speaks English. The English-speaking representative does not answer the phone.
  The information on the mailing label is #******** *****/3# AAAC June23

  

  Business Response

  Date: 03/23/2023

  Dear Better Business Bureau,
  

  We are writing this response to Complaint Case ********, filed by ***** ******. We offer our sincere apologies for Mr. ***** ****** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  

  To ensure Mr. ****** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  

  GOLF magazine was being sent to you as a Special Offer subscription, included in your qualified purchase with Master Grip. The Special Offer was included at no cost to you and no billing will result for the subscription. Additionally, when the subscription expires, delivery will discontinue – it will not automatically renew.Upon receipt of this request, our office cancelled the magazines. Cancellation Confirmation #*******. Mr. ****** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  

  We hope Mr. ****** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.

  We are available Monday through Friday 7:00am to 4:00pm PST.

  Best Regards,
  

  Subco Customer Care Management

  ************

  *********@subco.com

  Customer Answer

  Date: 03/24/2023

  Better Business Bureau:
  
  
  

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you BBB for helping.
  

  
  

  ***** ******