Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rando* *agazines that I never ordered started showing up at *y ho*e address. I have no intentions on reading or paying for so*ething i never ordered.
  
  Essence *agazine:**********/6
  Sports Illustrated: **********/4
  Forbes: **********/3

  

  Business Response

  Date: 06/30/2023

  Dear Better Business Bureau,
  
  We are writing this response to Co*plaint Case ********, filed by ***** ******k. We offer our sincere apologies for *r. H****** for any inconvenience or trouble receiving this *agazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure *r. H****** is well infor*ed, Subco is a *agazine clearinghouse that fulfills and processes *agazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of *agazines or any other types of products. Therefore, our office does not handle or process any type of billing or pay*ent processing. Publishers will direct custo*ers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  ESSENCE *agazine(s) were being sent to you as Paid Special Offer subscriptions and was entered to Subco for processing by the independent sales agency na*ed US Periodicals. They have sent you these *agazine(s) hoping you would enjoy the* and *aybe subscribe to the* after their pro*otional ter*s. Based on this subscription type, we can confir* there’s no billing for this subscription and it will not auto*atically renew.
  
  Independent Sales Agency: US Periodicals
  Location: P******* ** *****
  Custo*er Service Phone: ************

  Upon receipt of this co*plaint, our office cancelled the *agazines. Cancellation Confir*ation #*******. *r. H****** can expect to receive a few *ore issues as the *agazines are labelled a few *onths in advance. We have also placed the *ailing address on our internal Do Not *ail list, to ensure this does not occur again.
  

  Unfortunately, we are not locating any orders for SPORTS ILLUSTRATED or FORBES. We reco**end contacting the* directly to ensure your cancellation.

  SPORTS ILLUSTRATED- 1 (**** ********

  FORBES- 1 (8************

  We hope *r.H******  finds satisfaction with this response and personally welco*e hi* to contact us directly should he have any additional questions or concerns.
  

  
  We are available *onday through Friday 7:00a* to 4:00p* PST.
  
  Best Regards,
  
  Subco Custo*er Care *anage*ent
  8***********
  c****************o*

• Initial Complaint

  Date:06/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting **** magazines the past few weeks without me ordering them. Contacted **** and they told me Subco subscribed me to the magazine without my consent. I don't understand how this is acceptable and want my information removed and the magazine subscription stopped immediately.

  

  Business Response

  Date: 06/16/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by Dillon Hector. We offer our sincere apologies for Mr. ****** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. ****** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  **** magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.

  Upon receipt of this complaint, our office canc****d the magazines. Cancellation Confirmation #*******. Mr. ****** can expect to receive a few more issues as the magazines are lab****d a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Mr. ****** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  ************
  c******************

• Initial Complaint

  Date:06/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subco signed me up for multiple magazine subscriptions without my knowledge. I called to confirm that it was them who signed me up. I must cancel with Subco directly to make it stop. Please cease mailing me any magazines and delete my information from your records. I have no idea how they got it, but I understand they're sending these as "promotional materials". It's spam.

  

  Business Response

  Date: 06/05/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ******** *****. We offer our sincere apologies for Ms. ***** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms. ***** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  FOOD & WINE magazine(s) were being sent to you as a Paid Special Offer subscription and was entered to Subco for processing by the independent sales agency named Magazine Readers Group. They have sent you these magazine(s) hoping you would enjoy them and maybe subscribe to them after their promotional terms. Based on this subscription type, we can confirm there’s no billing for this subscription and it will not automatically renew.
  
  Independent Sales Agency: Magazine Readers Group
  Location: Plantation, FL *****
  Customer Service Phone: ************

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. Ms. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Ms. ***** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  8***********
  co***************om

  

  Business Response

  Date: 06/05/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ******** *****. We offer our sincere apologies for Ms. ***** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms. ***** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  FOOD & WINE magazine(s) were being sent to you as a Paid Special Offer subscription and was entered to Subco for processing by the independent sales agency named Magazine Readers Group. They have sent you these magazine(s) hoping you would enjoy them and maybe subscribe to them after their promotional terms. Based on this subscription type, we can confirm there’s no billing for this subscription and it will not automatically renew.
  
  Independent Sales Agency: Magazine Readers Group
  Location: Plantation, FL *****
  Customer Service Phone: ************

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. Ms. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Ms. ***** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  8***********
  co***************om

  Customer Answer

  Date: 06/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Customer Answer

  Date: 06/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subco is a heinous third party company that pushes collections on peoples credit. They get your name and address to subscribe to magazines -and these magazine companies love to get third party info because their dying companies- no one reads magazines!!! How is it not illegal to use someone else’s information?? They don’t charge you but instead send in a lump sum to the debt collectors to suck you dry when you literally threw every raggedy magazine in the trash
  We’ve repeatedly called and asked to get off the subscriptions they say oh you won’t get anymore and low and behold we do get more!!! Beware of these evil people- they have NO morals or remorse — they are SCUM- BBB you are tripping for giving them an A rating —all of you are scammers trying to take away from us hard working people.
  My layer is sending a registered letter to subco this week- see you in court

  

  Business Response

  Date: 05/26/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by **** ***. We offer our sincere apologies for Mr. *** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. *** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct cus***ers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  

  To ensure these magazines are cancelled and to provide Mr. *** with the correct information on how his order was initiated, we will need Mr. *** to provide his complete mailing address. We were unable to locate any orders with the information provided within this complaint. 

  We personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Cus***er Care Management
  ************
  c******************

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an issue of Travel + Leisure without ever subscribing to it. I DO NOT want this subscription, and I am concerned about any other unwanted subscriptions that they may have signed me up for. I never agreed to this, and I am concerned about being billed for unwanted subscriptions. REMOVE ME FROM YOUR LIST!

  

  Business Response

  Date: 05/26/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***** *****. We offer our sincere apologies for Mr. ***** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. ***** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  TRAVEL & LEISURE magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #2*****4. Mr. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Mr. *****  finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  ************
  co*****************

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I received five separate magazines that I've never signed up for nor have I purchased anything recently to warrant any of these magazines. I am physically trying to contact all of the magazines and a lot of them say that it was through a third-party company called SUBCO. I am a 38-year-old woman with a disability and mostly work from home. I would never read essence, travel and leisure, Harper's Bazaar, Elle or Elle Decor. It is ridiculous that I have to cancel individual subscriptions for something that I never purchased.

  

  Business Response

  Date: 05/09/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ****** *****. We offer our sincere apologies for Ms. ***** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms. ***** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  These magazines were being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.We show these were a result of orders placed with PinchMe.

  
  .Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. Ms. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Ms. ***** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  ************
  c******************

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All of a sudden I started receiving magazine subscriptions. This company ordered subscriptions in my name. I have not heard of this company nor did I give them permission to do this. When I called these magazine companies to tell them stop the magazines I didn’t order them. They told me they couldn’t and Subco did it. This is illegal you’re posing as me and using my good name/ credit to purchase things I don’t want or agreed to. Unsubscribe me from all the magazines you subscribed me to without my permission!

  

  Business Response

  Date: 05/09/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by Denise ******. We offer our sincere apologies for Ms. ****** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms.****** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  These magazines were being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.We show these were a result of orders placed with PinchMe.
  
  .Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #******1. Ms. ****** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Ms. ****** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  ************
  *******************

  Customer Answer

  Date: 05/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is a company that somehow unknowingly gets people to opt into magazine subscriptions. I have no ida how or where this happened. We randomly started receiving at least two magazines a month ago in my husband's name (so far Fortune and Elle have randomly shown up in our mail and I an mot sure how many others are on the way). We did NOT knowingly subscribe to ANY MAGAZINES. When I called Fortune Magazine subscriptions center they told me that the subscription was created by a company called Subco (subco.com) and I was not able to cancel through Fortune as it was made by a 3rd party vendor. We have never even heard of Subco before. I was told by Fortune that we were charged 20$ back in January but they could not tell me about any other magazine subscriptions. I have called the phone number listed on the Subco website 1-800-******** 3 times and been hung up on. I requested a call back through the automated service and no one has called. I was directed by the phone automated options to text the same number and no one has responded. I have emailed them as well with no response. This is clearly a fraudulent scam.

  

  Business Response

  Date: 04/25/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***** ******. We offer our sincere apologies for Ms. ****** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms. ****** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Upon checking, we do not show any orders with the provided name and the address has multiple units. If Ms. ****** can please confirm the recipients full name and the unit number in which the magazine is arriving. Once this information is received, we may assist Ms. ****** in cancelling the unwanted magazines. 
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  800-********
  conta**************

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve received two copies of Women’s Health magazine out of no where. I contacted WH about this and they informed me the subscription was through Subco. I’ve never even heard of subco, so I have no idea how they got my information. I’ve looked through all my emails and I have absolutely nothing from them. I’m somehow being charged $10 from a company I’ve never heard of for a subscription I’ve never set up. I need my money back, the account gone, and I’d like to know how my information got to them in the first place. This is really troubling.

  

  Business Response

  Date: 04/13/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by Nicole ******. We offer our sincere apologies for Ms. ****** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms.****** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  WOMEN'S HEALTH magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks.We show this was a promotional gift from PinchMe. Based on this subscription type, we can confirm there is no billing or charge for this subscription, and they were not set to auto renew. There was no charge or bill or intent to charge or bill.
  
  Our records indicate Ms. ****** called our office on 4/11/23 and requested the magazine to be cancelled. Upon receipt of this request, our office cancelled the magazines and provided the above information. Cancellation Confirmation #*******. Ms. ****** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Ms. ****** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  ************
  c******************

• Initial Complaint

  Date:04/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company called SUBCO is sending me magazines. I never subscribed to these magazines. I have sent a request for cancellation and a full refund. This kind of activity should be considered illegal and they should be shut down. No one buys magazines. I am a 49 year old male. I would never voluntarily subscribe to Harpers Bazaar, Cosmopolitan, and some other Interior decorating magazines. I need this to end and I hope you can help end this bad business model. IT IS CRIMINAL.

  

  Business Response

  Date: 04/10/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***** *****. We offer our sincere apologies for Mr. ***** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. ***** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  We show this was included in a purchase made with Canvas People. There was no charge, nor was any billing information obtained. Our records indicate, Mr. ***** sent an email request to cancel the subscription on 4/6/23. Upon receipt of this request, our office cancelled the magazines effective 4/6/23. Cancellation Confirmation #*******. Mr. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Mr. *****  finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  ###-###-####
  *********@subco.com