Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe this company is scamming people. All of a sudden I got multiple magazine subscriptions in which I have never signed up for. I didnt even know this company existed. But they had my full name and address and signed me up for a subscription in which I hope they do not have an unauthorized payment plan for. I am very angry that theyve stolen my information and apparently others according to other complaints

  

  Business Response

  Date: 08/29/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *********************. We offer our sincere apologies for ************** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure ************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required. We show this was an offer from PinchME.com
  
  
  
  *****
  
  E: *******************
  
  P: ************
  
  W: *************.

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. ************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.

  
  We hope **************  finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:08/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving Elle Decore, Travel + Leisure and Esquire magazine subscription that I did not order or authorize. I contacted the magazines and they cannot cancel my subscription because Subco placed the order without my consent or knowledge. I want the subscription canceled and my personal information removed from all databases to which Subco submitted. This had happened muilable times.the last Elle Decore was on 06/10/2024

  

  Business Response

  Date: 08/29/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ****** *** . We offer our sincere apologies for Mr. ***** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. ***** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.

  We show this was an offer from Cigars International.Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #2863183. Mr. *****  can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Mr. *****  finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  8***********
  c******************

  Customer Answer

  Date: 08/30/2023

   I am rejecting this response because:
  This company fraudulently signs up people without there permission to magazines without the customers consent.  There is a long history of them doing this to multiple people. When call out the simple say they will cancel the order.  They have waisted my time and countless other peoples time. This is an attempt to scam people into purchasing magazines and more needs to be done to this company or they will continue to to try rip-off the consumer 
  
  

• Initial Complaint

  Date:08/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just receives a HUGE Vogue magazine in the mail. It must weigh 5 pounds. I do not subscribe to Vogue Magazine. I never have and I never will. I called Vogue customer service and they said the subscription was placed by Subco.com. I do not know this company.
  I want Subco to cancel any subscription they have on file for Vogue and/or any other fraudulent subscriptions they have made in my name. I also want them to remove any mailing/billing/personal information they have for me IMMEDIATELY. I also want to be refunded for any charges related to Subco that have been charged to me. I also want them to permanently block any and all future subscriptions in my name. This is a form of Identity theft. It is also harmful to the environment.

  

  Business Response

  Date: 08/29/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ****** ********. We offer our sincere apologies for Mr. ******** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr.******** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  
  
  
  bPerx
  
  E: **************
  
  P: ************
  
  W: *************

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #2863182. Mr. ******** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Mr. ******** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  8***********
  c******************

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving a Food & Wine magazine subscription that I did not order or authorize. I contacted the magazine and they cannot cancel my subscription because Subco placed the order without my consent or knowledge. I want the subscription canceled and my personal information removed from all databases to which Subco submitted.

  

  Business Response

  Date: 07/28/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ****** ********. We offer our sincere apologies for Mr. ******** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. ******** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  ESQUIRE, FOOD & WINE, MEN'S HEALTH DIGITAL, W magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  

  We show these were included in a purchase made with Cigars International.Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation ********. Mr.******** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Mr. ******** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  8***********
  *******************

  Customer Answer

  Date: 07/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I thank Subco for their prompt attention and resolution.

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began to receive an unwanted and unsolicited magazine subscription to Elle magazine in the US mail. In an attempt to cancel I discovered other unsolicited subscriptions listed on a website for a company, SUBCO. I am writing to report this company and request confirmation that all my information has been deleted from their files and no subscriptions of any kind have been continued by this company.

  

  Business Response

  Date: 07/25/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by Chris Springer. We offer our sincere apologies for Mr. ******** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. ******** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required. We show these resulted from purchases made with Cigars International.

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. Mr. ******** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Mr. ********  finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  8***********
  c******************

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started receiving bi-monthly issues of Garden & Gun magazine in late May. Who knew this was even a thing? Printed magazine came to my home address but had someone else's name - Kizzi Blue. This is an unwanted and unauthorized product. I called G&G magazine directly and they stated the subscription was via a 3rd party - Subco. Never heard of the magazine, never heard of Subco and never signed up for it. I tried calling Subco at ************ during posted business hours and got a message "your call cannot be completed at this time, please try again later." Not surprised. Definitely some sort of scam going on. Sub - please cancel any current or future subscriptions to my address, confirm that I was not charged for G&G or anything else, and remove my name and information from any and all Subco or 3rd party databases.

  

  Business Response

  Date: 07/18/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***** ******. We offer our sincere apologies for Mr. ****** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. ****** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  

  GARDEN AND GUN magazine(s) are being sent as a Promotional Offer from a company named bPerx.
  
  bPerx
  E: h*************
  P: ************
  W: *************
  

  We apologize for any inconvenience this has caused. We can assure you we have added the recipient's name to our internal Do Not Mail list to prevent any further orders from being processed. Unfortunately, there was a keystroke error at the time of order entry which created the order. 

  GARDEN AND GUN magazine(s) have been cancelled effective today, 07-18-2023 . We will notify bPerx of this as well, so that they can take the appropriate steps to cancel this in their system and prevent this from happening.

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. Mr. ****** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Mr. ****** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  ************
  c******************

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  subco signed me up for at least one magazine, possibly more. They created an account on the magazine’s website and comped the $20 subscription. They will say they didn’t but the magazine’s website and communications prove otherwise. This is a scam company that steals personal information.

  

  Business Response

  Date: 07/18/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *** *******. We offer our sincere apologies for Ms. ******* for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms. ******* is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  ESSENCE magazine(s) were being sent to you as a Paid Special Offer subscription and was entered to Subco for processing by the independent sales agency named Magazine Readers Group. They have sent you these magazine(s) hoping you would enjoy them and maybe subscribe to them after their promotional terms. Based on this subscription type, we can confirm there’s no billing for this subscription and it will not automatically renew.
  
  Independent Sales Agency: Magazine Readers Group
  Location: **********, FL *****
  Customer Service Phone: ************
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. Ms. ******* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Ms. ******* finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  ************
  c******************

  Customer Answer

  Date: 07/19/2023

   I am rejecting this response because: 
  
  
  Sending unsolicited mail with stolen information from a third party is not acceptable. 

  

  Business Response

  Date: 07/19/2023

  Dear Better Business Bureau,
  
  To ensure Ms. ******* is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  ESSENCE magazine(s) were being sent to you as a Paid Special Offer subscription and was entered to Subco for processing by the independent sales agency named Magazine Readers Group. They have sent you these magazine(s) hoping you would enjoy them and maybe subscribe to them after their promotional terms. Based on this subscription type, we can confirm there’s no billing for this subscription and it will not automatically renew.
  
  Independent Sales Agency: Magazine Readers Group
  Location: **********, FL *****
  Customer Service Phone: ************
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. Ms. ******* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We have attached a copy of the order indicating the subscription was submitted to Subco from Magazine Reader's Group.

  If the customer is concerned how Magazine Reader's Group acquired their information, we have included their contact information above. 

• Initial Complaint

  Date:07/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an esquire magazine I DID NOT ORDER ! Tried to cancel through esquire was told was through Subco ! This is fraud! Didn’t pay want this to end and my info removed from their systems!

  

  Business Response

  Date: 07/17/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by **** ******. We offer our sincere apologies for Mr. ****** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. ****** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  ESQUIRE magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required. These were included as a gift in a qualifying purchase made with Thompson Cigar.Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. Mr. ****** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Mr. ****** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  ************
  *******************

• Initial Complaint

  Date:07/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving magazines I did not order. I see you have several complaints on file.
  These magazines were subscribed to my by ******** ***** Company at check-out without my knowledge or consent.
  
  I would like all the magazine deliveries to stop, and any recurring charges stopped at once.
  
  Thank you.

  

  Business Response

  Date: 07/07/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ****** *******. We offer our sincere apologies for Mr. ******* for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. ******* is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  The magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required. We show these resulted from purchases made with ******** *****. 
  
  bPerx
  E: **************
  P: ************
  W: *************.

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. Mr. ******* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Mr. *******  finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  ***********0
  *******************

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been Getting essence Magazines the path few months without me ordering them. contacted essence and they told me subco subscribed me to this magazine Without my consent, I don't understand how this is acceptable and want my information removed and the magazine subscriptions stopped immediately.

  

  Business Response

  Date: 07/07/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ****** *****. We offer our sincere apologies for Ms.***** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms.***** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  ESSENCE magazine(s) were being sent to you as a Paid Special Offer subscription and was entered to Subco for processing by the independent sales agency named Magazine Readers Group. They have sent you these magazine(s) hoping you would enjoy them and maybe subscribe to them after their promotional terms. Based on this subscription type, we can confirm there’s no billing for this subscription and it will not automatically renew.
  
  Independent Sales Agency: Magazine Readers Group
  Location: Plantation, FL *****
  Customer Service Phone: 8************

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. Ms. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Ms. ***** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
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