Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I starting receiving a magazine called Elle Decor. Ive gotten about four so far. I wrote to Elle to let them know I never subscribed to this nor requested it in any way. They responded back that an independent sales company ordered the subscription so I would have to contact that company. The company information they gave me is:SUBCO *********************************************************************************** ************** ************************************ www.subco.com Elle has suspended sending the magazine to me. I have not attempted to contact the Subco company. All of my information had been found on the dark web in January so Im reluctant to contact anyone new with my current email. I have never given Subco permission to send me anything or use my name or address for any reason. It appears Im not the only one who Subco has done this too.I have supporting emails but dont know how to attach them here.

  

  Business Response

  Date: 10/10/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *********************. We offer our sincere apologies for ************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure ************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  ELLE DECOR magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  
  
  *****
  E: ***********************
  P: ************
  W: *************

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. ************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope **************  finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 10/18/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  what this company is responding is contrary to what I was initially told by the sender.  They told me they are contacted by Subco to order and send this magazine in my name and they could not cancel it for me,they said I needed to contact Subco to stop the subscription.  When I tried to contact Subco I was unable to get a resolution.  I will be satisfied with their response but this company needs to stop this practice.

• Initial Complaint

  Date:10/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving a ************************* subscription and when I called the company to cancel, they told me I need to contact Subco. I have attempted to dial their number on several occasions and cannot get through to anyone. I did not authorize this subscription nor do I want to continue receiving these. My account number is #*************

  

  Business Response

  Date: 10/10/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *******************. We offer our sincere apologies for ********** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure ********** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  
  Our records indicate this was an offer from Cigars International.

  We received an email from ********** on 10/5/23 requesting to cancel the magazine.Upon receipt of this email, our office cancelled the magazine. Cancellation Confirmation #*******. ********* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ************ finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company called "Subco" apparently is a ******** clearing house that has been sending a ******** called ************* to our home under someone else's name (*********************), a person that does not live here and a name that we do not know. I want this ******** subscription to stop being delivered to my home for the person that it is listed on the address label, *********************, there is no one by that name that lives in my house. I have researched "Subco" and they have numerous complaints against them filed with the "BBB" for doing the same exact things to other people. The ******** that is being sent to my home under this person's name is called *************. I have called the ******** company twice and was told that they would suspend the subscription but that has not happened as of yet. I have tried calling "Subco" on several occassions and i finally got through to a representative today by the name of, ******, and she claims that she has put a stop on the ******** order/subscription but that we may receive next month's ******** but no more after that. She claims that she has blocked that person's name from my home address. It has taken me a very long time with phone calls as well as waiting for my call to be answered by "Subco" for me to wait to file this complaint especially after reading about hundreds of complaints that have already been filed with the "BBB". I just want these ********s to stop coming to my home. The last copy of ************* ******** was just delivered a few days ago and it is the October 2023 edition. The fact that "Subco" is sending this ******** subscription to my home as well as so many others is most definitely fraud, and I would like for this to stop before this gets worse than it already is. Both my husband and I are senior citizens and your constantly hear about scams involving seniors and I don't want us to be added to that statistic. I appreciate the help/assistance of the "BBB" to resolve this issue. Thank You.

  

  Business Response

  Date: 10/03/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *************************. We offer our sincere apologies for ****************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure ****************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  We apologize for any inconvenience this has caused. Unfortunately, there was a keystroke error at the time of order entry which created the order. You will not be charged for the magazine subscription. We will never ask for your billing information, only a shipping address is required.
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. **************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope **************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 10/04/2023

   I am rejecting this response because:
  The problem is that Subco is claiming that they are sending a magazine to my home address with the name of a person (*********************) that does NOT reside here and that we don't know all due a keystroke error, this is absolutely ridiculous.  They are also saying that I won't be billed for the subscription, why would I even think that I would be billed for a subscription in someone else's name?  They are not saying anything about removing this person's name from my home address. I want assurance that they will remove this persons' name with my home address from their system immediately.  I have heard about scams where mail is sent to a residential address where people don't live and then later on, they claim that they have been receiving mail at that address also claiming that they reside there which creates problem for the homeowner.

  I don't know if Subco sells their subscriber lists to other companies but if I get any other types of mailings in this person's name at my home address, I will know that it originated with Subco and I will take further legal action against them.

  I know my complaint against Subco is not the first against them for scams and fraud, so I do find this simple response from them questionable and unacceptable. 

  
  

  

  Business Response

  Date: 10/10/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by **************************

  As mentioned in our prior response on 10/3/23-upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. **************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.

  Addresses are verified through the **** system. Often times when a subscriber provides an invalid or incorrect address (i.e, missing a number or letter) the system automatically defaults to an address they may deem close as possible. We have ensured to notate you are the homeowner of this particular address, informing us this person does not *********** nor do you know who this person is. 
  
  We hope **************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 10/11/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/19/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not or will not subscribe to this magazine. I do not have subscriptions coming to my house. I have contact Essence and informed them of this and they say they will not deliver any more but Subco is responsible for initiating the subscription and I would have to contact them .I tried and was on hold 30+ minutes when a recording came on and said I would have to call back. This is fraud and I need to know who authorized this and how are they being paid for this and have they fraudently accessed my bank account or credit card for payment. I am very upset. I am a senior and I am in my right mind. I would never subscribe to a magazine. If I want a particular copy I will pick one up at a grocery store. I need assistance to resolve this ASAP.

  

  Business Response

  Date: 09/21/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by **************************. We offer our sincere apologies for ************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms. ***** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  ESSENCE magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  
  *****
  E: *******************
  P: ************
  W: *************

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. Ms. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:09/15/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting magazines from ELLE Magazine which I did not Subscribe to. I called them and they said SUBCO is a third party company that is doing it. I DID NOT subscribe to this and dont know how to cancel. What kind of ripoff is this? I am a 68year old man, why would I be reading ELLE??

  

  Business Response

  Date: 09/19/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ************************. We offer our sincere apologies for *************** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure *************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  We show this was included in a purchase made with Cigars International.Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. *************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ***************  finds satisfaction with this response and personally welcome ** to contact us directly should ** have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:09/05/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received two southern living magazines that I never signed up for. I called the magazine and they told me that Subco ordered this subscription without my knowledge and would not allow me to cancel. I have no idea how they have billed me for this and want it all canceled. They do not have my permission to charge me for any items that I have not asked for.. I have no idea what they have charged to me or how they got my credit card number.

  

  Business Response

  Date: 09/06/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ******* ******* . We offer our sincere apologies for Ms. ****** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms. ****** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required. We show this resulted from an order placed with PinchMe.
  
  bPerx
  
  E: h*************
  
  P: 8***********
  
  W: ww************

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. Ms ****** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Ms. ******  finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco Customer Care Management
  8***********
  c******************

  Customer Answer

  Date: 09/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  please cancel this complaint. I heard from the company and they said I will not be charged and they are canceling. Thank you. I sincerely thought my identity was stolen and being charged because I did not order these magazines. I feel better after hearing from the company.

• Initial Complaint

  Date:09/01/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My place of business started receiving **************** that I NEVER SIGNED UP FOR. Of course, calling them, their business hours are M - F, 10 am - 7 pm ***************** i called at 3:54 pm Friday, Sept. 1 and they are Closed. I am tired of going through this over and over again. Receiving magazines I did not sign up for and not at all interested in. Terrible business. I have contacted the magazine to stop the subscription and want to be sure I am not signed up for more magazines without my permission!!!

  

  Business Response

  Date: 09/06/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *****************. We offer our sincere apologies to Van for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  To ensure Van is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  To locate the subscription, we will need you to provide the business'/recipient's full name, and complete mailing address as it appears on the mailing label.
  
  Once located, we can identify the type of subscription you are receiving and can ensure the cancellation.
  
  We personally welcome Van to contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:09/01/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began to receive an unwanted and unsolicited magazine subscription through the ***** The mailing label is in someone elses name, my address. I am writing to report this company for fraudulent activity and request confirmation that all my information has been deleted from their files and no subscriptions of any kind be created using my address. Clearly, given the numerous similar complaints, this is an ongoing, widespread issue and the company needs to be investigated to determine what benefits they are gaining from the fraudulent activity. The phone number they provide on their website goes unanswered and the Canned response Ive read to other complaints is unacceptable.

  

  Business Response

  Date: 09/06/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***********************. We offer our sincere apologies for Ms ****** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms. ****** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  

  To locate the subscription, we will need you to provide the magazine title(s), recipient's full name, and complete mailing address as it appears on the mailing label.

  Once located, we can ensure the cancellation.
  
  We personally welcome Ms ****** to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subco signed me up for an **************** subscription without my permission or authorization. When I have attempted to contact them to cancel and have my information removed from their systems they say they cant hear me on the phone and wont respond to my written attempts.

  

  Business Response

  Date: 08/30/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *****************************. We offer our sincere apologies for *************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure *************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  

  Magazine(s) were being sent to you as a Paid Special Offer subscription and was entered to Subco for processing by the independent sales agency named *********************** They have sent you these magazine(s) hoping you would enjoy them and maybe subscribe to them after their promotional terms. Based on this subscription type, we can confirm theres no billing for this subscription and it will not automatically renew.
  
  
  Independent ********************** Readers Group
  Location: Plantation, ** 33324
  Customer Service Phone: ************.

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. *************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope *************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Established subscriptions to multiple magazines without my permission.

  

  Business Response

  Date: 08/29/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ******************************. We offer our sincere apologies for ****************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms. Jaspers is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required. This was an offer from PinchMe.com
  
  *****
  E: *******************
  P: ************
  W: *************
  

  We received a call from ****************** on 8/24/23 requesting to cancel the magazines.Upon receipt of this call, our office cancelled the magazines. Cancellation Confirmation #*******. Ms. ******* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Ms. Jaspers  finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
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