Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am continuously received magazines, that I never signed up for an never would. I have tried on many occasions to cancel these subscriptions. All of the companies say that my account is with **********************. I never signed up for anything with subco. When I call the number on the website it gives a busy signal. I have been calling for over a month and i received another magazine today 11/16/23.

  

  Business Response

  Date: 11/21/2023

  
  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***************************. We offer our sincere apologies for Ms. ****** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms. ****** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  
  We show these resulted from orders placed with PinchMe.
  
  *****
  
  E: ***********************
  
  P: ************
  
  W: *************

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. *************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope *************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 11/21/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you. i am not sure what Pinchme is but I will look into that as well. Thanks

• Initial Complaint

  Date:11/07/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received an *********************** to my home that I DID NOT order. The Harpers Bazzar customer service representative said ********************** can only cancel it because they are the ones who signed me up. I explained I did NOT authorize nor sign up for this subscription nor and magazine similar to this. I dont even like stuff like this. She said that Subco used my name and and address to sign me up for this Harpers Bazzar. BBB what Subco is doing cannot legal if it is it should totally be illegal because this is absolutely theft/fraud. I never requested or authorized subscriptions to this or any magazine like it. Again, when asked ************** to cancel it the ** customer service representative said the company Subco were generated by Subco and I need to contact them at **************. So, like others with this issue with Subco Im asking BBB to step in and end this subscription and and future ability to sign people up without their knowledge or permission. I want that and all subscription made in my name completely canceled as well as my name and information removed from any mailing lists and databases. Subco doing this without individuals permission is complete fraud.

  

  Business Response

  Date: 11/09/2023

  
  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***************************. We offer our sincere apologies for ***************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure ***************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  
  *****
  E: ***********************
  P: ************
  W: *************
  

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. ***************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.

  We hope ***************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:11/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received ****************** we did not order. We don't subscribe to ANY magazines. Subco is scamming people by unauthorized subscriptions.

  

  Business Response

  Date: 11/07/2023

  
  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***********************. We offer our sincere apologies for Mr. Balsam for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. Balsam is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  

  Magazine(s) were being sent as a Promotional Offer from a company named *********, in hopes that you might enjoy them and maybe want to subscribe. Based on this subscription type, we can confirm theres no billing or charge for this subscription and it was not set to auto renew.
  
  *********
  
  E: ******************
  W: www.*********.com
  
  

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. *************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope *************** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:11/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two magazines [Oct and Nov] from ******************** that had my name and address on the subscription label. I did not order or subscribe to ********************s. This is fraud.

  

  Business Response

  Date: 11/02/2023

  
  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by **********. We offer our sincere apologies for Mr. *** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. *** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Unfortunately, we were unable to locate the subscription in question using the address you provided.
  
  It is common for subscriptions in our records to be linked to older addresses even if the magazine is being delivered to the current address.

  If you have lived at another address in the past **** years, whether you were receiving the magazine there or not, please provide the previous address so we may review further.
  
  Once located, we can identify the type of subscription you are receiving and can ensure the cancellation.
  
  For any additional questions please do not hesitate to contact us directly. We are available Monday thru Friday from 7:00 am to 4:00 pm **************** Time.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 11/02/2023

   I am rejecting this response because:The magazine label shows the the address city as "San ******* Please double check your system and cancel/remove my name/address from the mailing list.
  
  
  

  

  Business Response

  Date: 11/07/2023

  Unfortunately, we were are still unable to locate the subscription in question using the address you provided.
  
  It is common for subscriptions in our records to be linked to older addresses even if the magazine is being delivered to the current address.
  If you have lived at another address in the past **** years, whether you were receiving the magazine there or not, please provide the previous address so we may review further.
  
  Once located, we can identify the type of subscription you are receiving and can ensure the cancellation.
  

  If you would like to provide the account number, that should be suffice to locate the subscription and ensure the cancellation as well. 
  
  For any additional questions please do not hesitate to contact us directly. We are available Monday thru Friday from 7:00 am to 4:00 pm **************** Time.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:10/31/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving Vanity Fair magazines (3 so far) that I DID NOT order. I called the number for Vanity Fair to cancel the magazines and after entering the subscription number was told to contact another number...a number belonging to Subco. They were referred to as a "third party subscriber".I called them and was on hold after an automated message for 45 minutes and no one ever answered.I hung up and called back and entered the option to text which I did. No response all day.I did not order this magazine and find this company highly suspicious. Stop sending these magazines!

  

  Business Response

  Date: 11/02/2023

  
  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***************************. We offer our sincere apologies for Ms. May for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms. May is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) were being sent to you as a Paid Special Offer subscription and was entered to Subco for processing by the independent sales agency named *********************** They have sent you these magazine(s) hoping you would enjoy them and maybe subscribe to them after their promotional terms. Based on this subscription type, we can confirm theres no billing for this subscription and it will not automatically renew.
  
  
  Independent ********************** Readers Group
  Location: Plantation, ** 33324
  Customer Service Phone: ************

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. Ms. *** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Ms. ********* finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received an **************** to my home that I didnt order. The Esquire customer service website shows 2 new subscriptions in my name one for **************** and a second for Town and ***************** I never requested or authorized subscriptions to these magazines. When I tried to cancel, the site indicates these subscriptions were generated by Subco and I need to contact them. The subscriptions need to be cancelled immediately and my name and information removed from any mailing lists and databases. Opening subscriptions in the name of someone without their authorization is fraud.

  

  Business Response

  Date: 11/02/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***************************. We offer our sincere apologies for **************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure *************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  
  We show this resulted from a purchase made with thompsoncigar.com
  
  *****
  E: ***********************
  P: ************
  W: *************

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. *************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope *************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 11/02/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving Vanity Affair magazines that I did not order. I called. Vanity Fair, they said I was receiving the magazines thru a third-party call SUBCO. She gave me the number and I called SUBCO, no answer, but I am waiting on a return call. Please stop this company for sending anyone magazines they did not order. Again, I did not order any magazines and I have never communicated with SUBCO. I have not ordered any magazines from any other company. Please stop SUBCO from harassing me.

  

  Business Response

  Date: 10/26/2023

  
  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *************************. We offer our sincere apologies for *************** for any inconvenience or trouble receiving this magazine has caused. We trust ** will find closure within this response and will be satisfied with the resolution.
  
  To ensure *************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) were being sent to you as a Paid Special Offer subscription and was entered to Subco for processing by the independent sales agency named **********************. They have sent you these magazine(s) hoping you would enjoy them and maybe subscribe to them after their promotional terms. Based on this subscription type, we can confirm theres no billing for this subscription and it will not automatically renew.
  
  
  Independent ********************** Readers Group
  Location: **********, ** 33324
  Customer Service Phone: ************
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. **************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  

  Here at Subco, we aim to achieve a high standard of superior customer service and your happiness is our number one priority. We have notified ********************** of this request to guarantee you will be satisfied as it relates to this matter.
  
  We hope *************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:10/18/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 2 magazines from Vanity Fair that had my name and address on the subscription label. I did not order or subscribe to Vanity Fair magazines so I called their customer service number on 10/18/23. I was advised that an agency under the name of SUBCO submitted this subscription until July ****. I was advised their address was ************************************************************* and was given their phone number of **************. I did not call the number for fear this is a scam. I was told they could not cancel this subscription but could stop all magazines from Nov 2023 forward. Please resolve with SUBCO, I did NOT authorize anyone to order any magazine subscriptions in my name. I am unclear on how they even obtained my information. Thank you!

  

  Business Response

  Date: 10/19/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***************************. We offer our sincere apologies for *************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure *************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  VANITY FAIR magazine(s) were being sent to you as a Paid Special Offer subscription and was entered to Subco for processing by the independent sales agency named *********************** They have sent you these magazine(s) hoping you would enjoy them and maybe subscribe to them after their promotional terms. Based on this subscription type, we can confirm theres no billing for this subscription and it will not automatically renew.
  
  Independent ********************** Readers Group
  Location: Plantation, ** 33324
  Customer Service Phone: ************

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. *************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope *************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 10/19/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/11/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subco somehow has obtained my information and continues to subscribe me to magazines I didn't ask for or want. I have received 3 magazines so far. I'm scared to know what other information of mine they have. Look online at all the complaints about this "business". I'm not the only person to have complaints.

  

  Business Response

  Date: 10/17/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *******************************. We offer our sincere apologies for ***************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure ***************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  
  
  *****
  E: *******************
  P: ************
  W: *************
  
  We show these resulted from orders placed with PinchMe.
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. ***************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ***************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 10/17/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received unsolicited s*** magazine and worry if someone is falsely using my identity...I did not request nor desire ********************

  

  Business Response

  Date: 10/10/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *************************. We offer our sincere apologies for ************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure ************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  VANITY FAIR magazine(s) were being sent to you as a Paid Special Offer subscription and was entered to Subco for processing by the independent sales agency named Magazine Readers Group. They have sent you these magazine(s) hoping you would enjoy them and maybe subscribe to them after their promotional terms. Based on this subscription type, we can confirm theres no billing for this subscription and it will not automatically renew.
  
  
  Independent ********************** Readers Group
  Location: Plantation, ** 33324
  Customer Service Phone: ************
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. ************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 10/12/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.