Complaints
Customer Complaints Summary
- 325 total complaints in the last 3 years.
- 107 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving Vanity Fair which I DID NOT ORDER!! I called Vanity Fair and was directed to SUBCO. They are not answering their phone. I would like ANY and ALL subscriptions through Subco that are associated with my email address AND physical address to be canceled. The government needs to look into this company - tricking people and charging them for magazines they unknowingly ordered because of a pre-checked box on a business page
Business Response
Date: 11/04/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ****** ******. We offer our sincere apologies to Ms. ****** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ****** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this was an offer from SweetDeals.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Ms. ****** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. ****** will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Customer Answer
Date: 11/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ******
Initial Complaint
Date:10/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Keep getting magazines and subscriptions I never subscribed to or even want!Business Response
Date: 10/28/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case 22470121, filed by ******* *********. We offer our sincere apologies to Ms. ********* for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Ms. *************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******
Ms. ********* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. ********* finds satisfaction with this response and personally welcome them to contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:10/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have asked multiple times to stop mailing me all of these magazines to my address. Some are being sent to a name that doesn't even live in this home! I believe this is thru "PinchMe" and I requested ALL of the subscriptions to be cancelled however Subco ignored my request. Please cancel ALL of the magazines that come to my address under my name or any other name that is somehow connected to my address.thank youBusiness Response
Date: 10/28/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***** ****. We offer our sincere apologies to Ms. **** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Ms. **** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Ms. **** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. **** finds satisfaction with this response and personally welcome them to contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:10/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received unsolicited subscription to 3 magazines. **************, ****, and Elle decor. Contacted Elle, was told subscription originated via ************************** They informed us we had to contact them to request a refund. They suspended the magazines but couldnt provide any other info. We are on the national mailing opt out list & have contacted subco to determine why this violation, waste or our time, and waste of trees occurred.Business Response
Date: 10/23/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by R ********. We offer our sincere apologies to Mr. ******** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Mr. ******** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Mr. ******** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Mr. ******** finds satisfaction with this response and personally welcome them to contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:10/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been mailing me unwanted magazines and Id like to opt out.Business Response
Date: 10/16/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ******* *******. We offer our sincere apologies to Mr. ******* for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Mr. ******* is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Mr. ******* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Mr. ******* find satisfaction with this response and personally welcome them to contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:10/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recieved esquire magazine, in my name, in the mail. I did not order this magazine. I went to esquires website and was redirected to subco. Multiple 'subscriptions' that I didn't order were listed on the subco ********** seems like this company is creating 'sales' that I haven't asked for.Business Response
Date: 10/16/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by **** ********. We offer our sincere apologies to Mr. ******** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Mr. ******** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with *********************
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Mr. ******** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Mr. ******** find satisfaction with this response and personally welcome them to contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:10/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did NOT order magazines from this company. They need to stop doing this to people. It is stressful and scary!!! GQ and Esquire. I am so upset right now. Please cancel these and help me!Business Response
Date: 10/16/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***** Monday. We offer our sincere apologies to *** Monday for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure *** Monday is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with ******** Cigars.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
*** Monday can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope *** Monday find satisfaction with this response and personally welcome them to contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:10/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving numerous magazines that I did not subscribe to. Please remove me from all magazine mailing lists.Business Response
Date: 10/15/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case 22404114, filed by Christina-Jane DeLong. We offer our sincere apologies to Ms. DeLong for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure the Ms. DeLong are well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
This was an offer from PinchMe.com.
bPerx
E: [email protected]
P: 888-965-8903
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #2971948.
Ms. DeLong can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. DeLong find satisfaction with this response and personally welcome them to contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best Regards,
Subco Customer Care Management
800-258-3350
[email protected]Customer Answer
Date: 10/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22404114, and find that this resolution is satisfactory to me.Initial Complaint
Date:10/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving ************* I did NOT subscribe for this magazine. I called GQ - they said my subscription was from a 3rd party and to call **************. It is a company called Subco, with hundreds of existing BBB complaints about this same issue. I want this subscription cancelled immediately!Business Response
Date: 10/09/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case 22393698, filed by David Gallagher. We offer our sincere apologies to Mr. Gallagher for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure the Mr. Gallagher are well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with Cigars International.
bPerx
E: [email protected]
P: 888-965-8903
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #2971037.
Mr. Gallagher can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Mr. Gallagher find satisfaction with this response and personally welcome them to contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best Regards,
Subco Customer Care Management
800-258-3350
[email protected]Initial Complaint
Date:10/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started receiving magazines from **, Bazaar, and Elle so far. Im fairly certain it was from Pinch Me and their confusing system where its not clear what people are getting into. Please CANCEL ALL MAGAZINE SUBSCRIPTIONS. I am not interested in receiving any of these magazines or any others that may still be coming. I tried to cancel with the magazines directly and they will not do it. Your company is the servicer and I need this issue resolved please.Business Response
Date: 10/09/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by **** *********. We offer our sincere apologies to Ms. ********* for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure the Ms. ********* are well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Ms. ********* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. ********* find satisfaction with this response and personally welcome them to contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best **************************************************** Management
************
**************************************************************Customer Answer
Date: 10/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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