Complaints
Customer Complaints Summary
- 325 total complaints in the last 3 years.
- 107 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep sending me magazines I did not ask for and I even canceled my account and they still wont stop sending me useless garbage
Business Response
Date: 12/09/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ****** ****. We offer our sincere apologies to Ms. **** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ************ well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Ms. **** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. **** will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:12/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unsolicited Southern Living Magazines mailed to my address in my name.I contacted the publisher to tell them to not send me another magazine again, they told me I had to contact a 3rd party subscription service instead.Business Response
Date: 12/09/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***** ***********. We offer our sincere apologies to Mr. *********** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Mr. ******************* well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Mr. *********** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Mr. ********************* contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:12/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving random magazines such as **** and BAZAAR that I DID NOT ORDER!!!! I called BAZAAR and they gave me the number to SUBCO and said I should call them. I was unable to get anyone on the phone to find out why I was receiving magazines that I did not order. I would like for any and all subscriptions through SUBCO that is associated with my address to be canceled immediately! I DONOT wish to receive these magazines that I did not authorize! ThanksBusiness Response
Date: 12/09/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***** ********. We offer our sincere apologies to Ms. ******** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Ms. **************** well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Ms. ******** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. ******** will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Customer Answer
Date: 12/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ********
Initial Complaint
Date:12/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I continue to receive multiple magazine subscriptions that I did NOT sign up for. I would like all of the magazine subscriptions that Subco started to be cancelled and my information to be removed from their system. So far I have received multiple Cosmopolitan magazines, *********************** and now ****. I did NOT sign up for any of these and when I contact ****** (the owner of all the magazines) they are only able to suspend the subscription and not cancel. This is absolutely ridiculous and clearly tons of people have the exact same complaint about Subco. This needs to end!Business Response
Date: 12/05/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by **** ****. We offer our sincere apologies to Ms. **** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ************ well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Ms. **** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. ************** contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:12/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started receiving **************** magazine recently, once monthly. I never bought or asked for this subscription. I called the number on the ****************************** label for customer service, and they informed me that they can do nothing, as the subscription is through a third party vendor. They recommended to call this company, Subco, at *************. So, I called them and texted for days, with absolutely no response, and they will not answer their phone. All I want to do is cancel a subscription I never asked for. They need to be held accountable for not giving me any direct access to my account, and refusing to respond to inquiries and cancellations. This seems like numbers padding or some other shady process.Business Response
Date: 12/05/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ******* *******. We offer our sincere apologies to Mr.Lychock for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Mr.Lychock is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with *********************
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Mr.******* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Mr.Lychock will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:12/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting TONS of magazines (digital and physical copies), such as Southern Living, and Food and Wine. I did not order these and I used to use Pinchme. Through a lot of research, I found out that ******* works with them! I do NOT want any of these magazines! Theres no way to even cancel/opt out of these subscriptions. Please make it stop.Business Response
Date: 12/05/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ******* ****. We offer our sincere apologies to Ms. **** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ************ well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Ms. **** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. ************** contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11/26/24 magazine subscription that I did not subscribe to and having difficulty with the company. The magazine is trashy and called Elle. I called ************* and they said I had to call ************** to cancel. I've been on hold for a long time with no success.Business Response
Date: 12/05/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ******** *****. We offer our sincere apologies to Ms. ***** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ************* well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
MMs. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. *************** contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving magazines that I did NOT sign up for. Cease contact with my address immediately and put me on the do not mail list. I want this issue to be resolved ASAP.Business Response
Date: 12/03/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ****** ******. We offer our sincere apologies to Ms. ****** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure ******* ** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Ms. ****** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. ****** will contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:11/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Somebody order two magazines in my name one was Bazaar and ELLEFound out the number was *********************** talk to them and they gave me the phone number of Subco. I didnt pay for this subscription jBusiness Response
Date: 11/27/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***** *****. We offer our sincere apologies to Ms. ***** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ************* well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Ms. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. *************** contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:11/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im receiving magazines I never signed up for, and I would like to not receive them any longer.Business Response
Date: 11/26/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ****** *****. We offer our sincere apologies to Ms. ***** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ************* well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Ms. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. *************** contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
Best **************************************************** Management
************
**************************************************************
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