Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving *************** I never ordered *****. I do not want *****. I don't know how this company got one of my credit cards...or how this magazine was paid for. From what I have read this seems to be a common scam by this company. How in the world could they have a A+ rating by the BBB!!??

  

  Business Response

  Date: 01/27/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by ****** Bronco. We offer our sincere apologies to Mr.Bronco for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Mr.Bronco is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Mr. ****** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Mr.Bronco will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

  Customer Answer

  Date: 01/27/2025

  "Magazine(s) are being sent as a Promotional Offer from a company named
  bPerx. ***** has partnered with various companies, e-commerce websites
  and magazine brands to offer perks".  Passing the **** is not a good apology. You should not be sending anything to anyone without the recipients knowledge or acceptance. PERIOD!

  

  Business Response

  Date: 01/28/2025

  To ensure Mr.Bronco is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Upon receipt of this complaint, our office cancelled the magazines, effective 1/27/2025. Cancellation Confirmation #*******.
  
  Mr. Bronco can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  Should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  **************************************************************

• Initial Complaint

  Date:12/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has defrauded a woman with dementia to commit to and pay for a 30 year subscription. I want to know why is SUBCO continuing to sell to a senior who was clearly exhibiting signs of dementia. I have cancelled subscriptions at least 3 times and they keep coming. ***************** claims it was transferred over from an ************** and to contact SUBCO who doesn't answer and states they're closed even during times they should be open. They sold her Oprah, *************** Business Week, Prevention, ****, Vanity Fair, now Good Housekeeping and Woman's Day! Who is their right mind orders that many magazines at one time? I cancelled some and others circled back around somehow. I NEED THIS TO STOP and I want her money refunded.

  

  Business Response

  Date: 01/02/2025

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by *** *****. We offer our sincere apologies to Ms. ***** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Ms. *********** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Unfortunately, we were unable to locate any orders using the information provided in this complaint. Please provide the complete name and mailing address as listed on the label, once received we can ensure the cancellation. 
  
  Best **************************************************** Management
  ************
  **************************************************************

• Initial Complaint

  Date:12/17/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just started receiving G. Q. magazines that I didn't order. I don't where they came from. They just start coming. I called G. Q. customer service and they gave me the number to Subco, some third party company. I tried calling them, but I didn't get a answer nor does they prompts work to get a call back. I do not know of this company. Nor did I order any magazines. Nor do I wish to receive any bills for something I didn't order.

  

  Business Response

  Date: 12/23/2024

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by ******* *****. We offer our sincere apologies to Ms. ***** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Ms. ************* well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Ms. Hurst  can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Ms. *************** contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

  Customer Answer

  Date: 12/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:12/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving magazines that I did not subscribe to. I contacted the magazines and they say it is from SUBCO out of *********. I emailed them but this is not resolved. I got three more magazines today. I hate magazines and just throw them out. Please help

  

  Business Response

  Date: 12/18/2024

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by ******** *****. We offer our sincere apologies to Ms. ***** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Ms. ************* well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Ms. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Ms. *************** contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving magazines that I never ordered and have not been sent to me as a gift. I tried to reach Subco but their message says that their office is closed and I call during the day on a weekday. Please cancel the **************** being sent to me and do not send any more. Thank you.

  

  Business Response

  Date: 12/18/2024

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by **** ******. We offer our sincere apologies to ********* for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure ********* is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with *********************
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  ********* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope ********* will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

• Initial Complaint

  Date:12/12/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 12/12/24 I received 2 magazines that I did not order. I called ********************* to inquire and cancel the subscriptions. They indicated that Subco placed the order on my behalf and ***** was unable to cancel them. I did not and do not want these magazines. They had no right to begin subscriptions in my name without my permission. Im afraid to call the number provided as it could be a scam on the part of Subco.

  

  Business Response

  Date: 12/18/2024

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by ***** ******. We offer our sincere apologies to Ms. ****** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Ms. ******************** well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Ms. ****** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Ms. **************** contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

  Customer Answer

  Date: 12/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:12/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subco signed me up for two magazine subscriptions, one to **** and one to Haper's Bazaar, that I did not order and do not want. They are not answering their phone. I would like ANY and ALL subscriptions through Subco that are associated with my physical address to be canceled and all personal information about me and my physical address removed from all Subco databases. I would also like my personal and physical address removed from Elle and Haper's Bazaar databases.

  

  Business Response

  Date: 12/11/2024

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by ***** ******. We offer our sincere apologies to ********* for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Mr.Wilson is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  ********* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Mr.Wilson will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 3 magazines in the mail I did not order and do not want. I reached out to the magazine and was told that the subscriptions were through subco. I have reached out with no response. I do not want to receive these or be charged for them. I dont know where they got my information.

  

  Business Response

  Date: 12/11/2024

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by ******** *****. We offer our sincere apologies to Ms. ***** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Ms. ************* well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Ms. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Ms. *************** contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

• Initial Complaint

  Date:12/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving magazines from several companies, food and wine, all recipes, travel, and leisure, southern living and town and country and garden and gun. I have not subscribed to any of these magazines. Ive been trying to find out where theyre coming from. It appears that its coming from a company called ******. I do not know if I have been billed yet. I dont know where to look. I dont see it in my account and Im not sure why Im getting them. I have tried several times to contact them either with the phone number on the back of the magazine or the magazine company themselves they tell me to call ****** when I call Seco. Excuse me when I call Seco. It says call during business hours when I am calling during business hours Im not sure what to do. Please help me with this complaint.

  

  Business Response

  Date: 12/11/2024

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by ****** *******. We offer our sincere apologies to ********** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Mr.Herdter is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with *********************
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Mr.Herdter  can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Mr.Herdter will contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving magazines from Elle Decor and ******************** that I did not order or authorize to be mailed to me. I would like all magazine's sent from Subco and thier partners to stop being mailed to me and to negate any billing to me for these magazines.

  

  Business Response

  Date: 12/09/2024

  Dear Better Business Bureau,
  
  
  We are writing this response to Complaint Case ********, filed by ***** *****. We offer our sincere apologies to Ms. ***** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  
  To ensure Ms. ************* well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
  
  bPerx
  E: ***********************
  P: ************
  W: *************
  
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  
  Ms. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  
  We hope Ms. *************** contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Thursday 7am to 4pm PST and Friday 7am-11pm PST.
  
  Best **************************************************** Management
  ************
  **************************************************************

  Customer Answer

  Date: 12/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****