Complaints
Customer Complaints Summary
- 326 total complaints in the last 3 years.
- 108 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving multiple magazine subscriptions that I did not sign up for. I believe that the website PinchMe.com might be giving out my information. I have received ELLE magazine, Essence, and DECOR, as well as others that I must have thrown away.
Business Response
Date: 05/22/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ************************************************. We offer our sincere apologies for ************************************* for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure ********************-Neimeyer is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
************************************* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope ************************************* finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Initial Complaint
Date:05/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PLEASE STOP. I DO NOT WANT OR LIKE MAGAZINE. PLEASE STOP. I HAVE NO IDEA HOW YOU ARE FULFILLING THIS WHEN I NEVER SIGNED UP OR AGREED TO ANYTHING. PLEASE CANCEL MYY SUBSCRIPTION. BAZAAR VIA SUBCO has been sending me subscriptions that I did not sign up for. They are doing it fulfilled from PINCHME which somehow sent me a subscription, when I never signed up for anything or said yes to anything they sent me.Business Response
Date: 05/22/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by *****************. We offer our sincere apologies for ************ for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
To ensure ************ is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
************ can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope *********** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Initial Complaint
Date:05/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving magazines that I did not order, do not want, but have no way of cancelling. Please have the company cease and desist subscriptions to ************************ and Elle Magazine.Business Response
Date: 05/16/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***************************. We offer our sincere apologies for ****************** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
To ensure ****************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with **********************.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
****************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope **************** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Customer Answer
Date: 05/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:05/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My information was sold to Subco by Pinchme and now I receive magazines in the mail that I DID NOT sign up for.Business Response
Date: 05/16/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case *******, filed by ********* offer our sincere apologies for ********** N for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure ********** N is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
********** N can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope ********** N finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Customer Answer
Date: 05/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:05/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took a few surveys with PinchMe, but never opted into having physical magazines delivered and immediately unsubscribed from all email lists. I tried calling Subco to complain about the physical magazines mailed, but could not get through. Please remove me from all your lists ASAP, send me no further emails regarding magazine subscriptions, and never mail me a magazine again. Thank you.Business Response
Date: 05/13/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by *************************. We offer our sincere apologies for Ms. *************** any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ************** well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe-WalletV2.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
**************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. ************ finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Initial Complaint
Date:05/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving unsolicited magazines, supposedly with this company providing my information. I would like to stop receiving all magazines or otherwise from Subco.Business Response
Date: 05/13/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by *********************************. We offer our sincere apologies for ********************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure ********************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
********************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope ********************* finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Initial Complaint
Date:05/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting magazine First for Women and Bazaar. How did you get my info? I never signed up for these magazinesBusiness Response
Date: 05/08/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by *********************************. We offer our sincere apologies for ************************ for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure ************************ is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
************************ can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope *********************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Initial Complaint
Date:05/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been getting magazines that I do not want for about two months now. Please stop sending them to me. Im guessing its from this website called pinchmeBusiness Response
Date: 05/08/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by *************************. We offer our sincere apologies for ****************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure ****************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
****************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope ****************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Customer Answer
Date: 05/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:05/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Magazine subscription to Elle without me subscribing to this magazine. Called Elle magazine and they said they cannot do anything this 3rd party company Subco has subscribed me. I was previously subscribed to another magazine without my knowledge - i cancelled and now im getting this magazine. Predatory practices- once they have your information. they just keep subscribing you do different magazines hoping you just stop bothering to make the effort to cancel.Business Response
Date: 05/08/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by *****************. We offer our sincere apologies for ********** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure ********** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
********** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope ********** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Initial Complaint
Date:05/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving random magazine subscriptions with no way to know how to cancel it. I looked into it and it appears my info was sent from *******. I just want it canceled so that I am not charged but there appears to be no way to do so. I DO NOT LIKE THAT MY INFO WAS SOLD AND IM LOCKED INTO THESE MAGAZINES. I DO NOT ORDER ANY MAGAZINES. I WANT THEM ALL REMOVED.Business Response
Date: 05/08/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ************************. We offer our sincere apologies for Ms. ***** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ***** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with Pinchme.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Ms. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms. ***** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Friday 7:00am to 4:00pm PST.
Best Regards,
Subco ************* Management
************
************************************Customer Answer
Date: 05/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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